x1 headphone/mic jack NOT WORKING

[TrueNorth]

I have tried three different headphones and none of them work - when i plug in the headphones, nothing happens. I have tried rebooting. Have checkec AUDIO in the control panel, it only shows SPEAKERS but nothing there for headphones or microphones.

Has anyone else encountered and/or resolved this problem?

TrueNorth

[lead_org Microsoft MVP Contributor · Accepted solution]

this is the first time i have heard about this problem.

Do you have a usb cd drive? If you do you can do the headphone/mic jack test using this software.

http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-77018

[TrueNorth]

Have not got, but will get and try this out today. Thanks!

When I go to the audio section of the Control Panel in (beloved) old X301 it always showed headphones, but on the X1 it has nothing. Is that normal?

TrueNorth.

[TrueNorth]

Thanks!!! Works like a charm now!

[lead_org Microsoft MVP Contributor]

so can you explain what you did to get the headphone to work? Thank you for your contribution, as this will help other members whom may run into the same problem.

[krayz]

I'm having the same issue, also have tried multiple headphones and sound continues to play through the inbuilt speakers when I plug them in.  Have tried to update withthe most recent driver on the lenovo website to no avail.  As with TruNorth the computer doesn't detect a headphone is attached (when one is plugged in), does not appear in Control Panel>Hardware and Sound>Sound and does not appear when I run a diagnostic test using ThinkVantage Toolbox.  Unfortunatly I don't have a external USB cd drive to use the test lead_org has suggested and as TruNorth has said solved the problem.  Thanks

[torkil]

i am having hte same problem, the headphones are not 'seen' by windows sound software - have tried several headpjhone sets...

[choularj]

I'm also having the same problem.  I have changed the audio settings from multistream to normal, but my X1 doesn't recognize the mic.  Any ideas?

[cclute]

I have the EXACT same issue.  No one at Lenovo was helpful.....and I just ordered a $300+ USB microphone.  Lenovo assured me this was a dual jack (headphone/microphone).......VERY FRUSTRATING

[bananaman]

Hi cclute, and welcome to the Lenovo User Community!

We'd like to help, but need more info. The X1 has a combo (headset) jack, which is the subject of this thread. It also has USB ports, which your USB microphone will plug into. Can you describe your problem in more detail?