x201 high pitch whine [ Edited ]

[bluetiger]

x201, no tablet.

satisfied.

except noise - this should not happen to a top business notebook!

it would be same, when you buy a mercedes E class - and the navigation is doing some high pitch noise - would mercedes say, the car is  working as designed. though 'work arounds' did not solve the issue?!

what makes me so angry is, when some manager in lenovo get this kind of notebook (high pitch) - he will surely get an exchange right away!

lenovo treats customers as 2nd class ppl - this fact is very dissapointing.

since i have no experiences with lenovo before, I wonder, if the service of Lenovo has been inert ever since?

if nothing works our for me... will go to press and see what lenovo will do.

[jdkfly]

Unfortunately I have the same problem with you, i7-620, SSD intel 160G. everything is good except the noise!

[bluetiger]

Is Lenovo doing something for you?

[johny12fingers]

If anyone else suffers those symptoms and has new laptop, he should contact Lenovo - if its Intel's fault, Lenovo should turn to Intel for replacements, instead of leaing clients with the problem! What about the legal side - do you have in your jurisdictions the possibility to return the product that does not match the description? I bet there was no information that the laptop whines on the package? :-)

[bluetiger]

Anybody has this whine issue? Please post and I will fwd this thread to Lenovo Account Manager.

[johann_]

Having the same problem.

The x201 sucks big time because of the whining. This x201 is not worth its money.

[bluetiger]

Not worth at all!

Did you contacted Lenovo already?

[johann_]

yes, I did contact lenovo. They reject any fault, the x201 is "working as designed" (without even seeing my notebook). Contradicting they also referred to Intel having a problem with the core i5/7 CPU series.

By the way, looks like HP's Envy series has the same problem. Though: HP knows how to fix the whining and does so if you send in your notebook. http://forum.notebookreview.com/hp-envy-hdx/501749-hp-envy-14-cpu-whine-poll-28.html

Seeing this as a proof of concept for the whining being fixable, I expect Lenovo to soon allow customers to send in faulty x201. Its unacceptable like this.

[bluetiger]

Lenovo's attitude is not acceptable - especially in term of service to a customer with a BUSINESS notebook, moreover the notebook may work as designed, however it is not performing as it is designed - SILENTLY.

If HP can fix  this whine, why cannot Lenovo do it?

Maybe we should all change our notebooks to HP!? Is this what Lenovo wants - lose customers, because they are too successful already?

Have not heard from my Lenovo Account Manager yet - regarding my whine - if nothing works out - legal action might be considered....

[johann_]

hey, by the way:

Lenovo also suggested switching off speedstep and all the other power saving options. Did not solve but change the problem, as the whistling becomes permanent and louder.

As a workaround now I'm avoiding programs that cause whistling, for instance I use Firefox instead of chrome. Firefox does not cause whistling when used with the Flashblock plugin. Once you watch a video on youtube or facebook for instance you have to enable Flash which will start the whistling. Firefox needs to be relaunched to stop the whistling.

This is acceptable as a temporary workaround as it allows me to work for the moment. Luckily I do not need Flash to work. Though, if one can tell by the chipset's whistling whether certain programs run or not - that can not be seen as "working as designed" and Lenovo needs to provide a permanent fix.

Let's keep eachother updated on the progress on this issue.