12-13-2010 04:04 PM - edited 12-13-2010 04:20 PM
x201, no tablet.
except noise - this should not happen to a top business notebook!
it would be same, when you buy a mercedes E class - and the navigation is doing some high pitch noise - would mercedes say, the car is working as designed. though 'work arounds' did not solve the issue?!
what makes me so angry is, when some manager in lenovo get this kind of notebook (high pitch) - he will surely get an exchange right away!
lenovo treats customers as 2nd class ppl - this fact is very dissapointing.
since i have no experiences with lenovo before, I wonder, if the service of Lenovo has been inert ever since?
if nothing works our for me... will go to press and see what lenovo will do.
12-18-2010 01:35 AM
12-27-2010 07:28 AM
yes, I did contact lenovo. They reject any fault, the x201 is "working as designed" (without even seeing my notebook). Contradicting they also referred to Intel having a problem with the core i5/7 CPU series.
By the way, looks like HP's Envy series has the same problem. Though: HP knows how to fix the whining and does so if you send in your notebook. http://forum.notebookreview.com/hp-envy-hdx/501749
Seeing this as a proof of concept for the whining being fixable, I expect Lenovo to soon allow customers to send in faulty x201. Its unacceptable like this.
12-27-2010 10:38 PM - edited 12-27-2010 11:15 PM
Lenovo's attitude is not acceptable - especially in term of service to a customer with a BUSINESS notebook, moreover the notebook may work as designed, however it is not performing as it is designed - SILENTLY.
If HP can fix this whine, why cannot Lenovo do it?
Maybe we should all change our notebooks to HP!? Is this what Lenovo wants - lose customers, because they are too successful already?
Have not heard from my Lenovo Account Manager yet - regarding my whine - if nothing works out - legal action might be considered....
12-28-2010 02:37 AM
hey, by the way:
Lenovo also suggested switching off speedstep and all the other power saving options. Did not solve but change the problem, as the whistling becomes permanent and louder.
As a workaround now I'm avoiding programs that cause whistling, for instance I use Firefox instead of chrome. Firefox does not cause whistling when used with the Flashblock plugin. Once you watch a video on youtube or facebook for instance you have to enable Flash which will start the whistling. Firefox needs to be relaunched to stop the whistling.
This is acceptable as a temporary workaround as it allows me to work for the moment. Luckily I do not need Flash to work. Though, if one can tell by the chipset's whistling whether certain programs run or not - that can not be seen as "working as designed" and Lenovo needs to provide a permanent fix.
Let's keep eachother updated on the progress on this issue.