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Token Ring
heretohelp
Posts: 163
Registered: ‎08-02-2010
Location: Australia
0

Re: x201 random shutdown...

I tend to find it rare that the event log provides any meaningful information event log 6008 states that an unexpected shut down happened at the stated time and date...

Paper Tape
peter_teng
Posts: 4
Registered: ‎10-20-2010
Location: Taiwan
0

Re: x201 random shutdown...

@heretohelp

 

It's MS's problem... at least from Lenovo point of view (I think)  :smileyhappy:

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sterluan
Posts: 11
Registered: ‎04-29-2010
Location: USA
0

Re: x201 random shutdown...

I just got the first shutdown last night after updating bios and power manager. It says "The previous system shutdown at 11:03:30 PM on ‎10/‎20/‎2010 was unexpected." I saved it as .evtx file. How can I send it to you?

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sterluan
Posts: 11
Registered: ‎04-29-2010
Location: USA
0

Re: x201 random shutdown...

cannot bear it. just now it shut down even when i was using it.

Retired Employee
JameZ
Posts: 3,110
Registered: ‎07-11-2010
Location: Malaysia
0

Re: x201 random shutdown...

Hi All,

A CU reverted that this issue could be caused by the USB ports, please let me know when you are using the laptop, any of one have more than 2 USB ports used?

Appreciate everyone's feedback on this.

//JameZ

Check out the Community Knowledge Base for hints and tips.


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W520 | 4176-38U | i7 - 2720QM | Quardo 1000M | 8GB RAM | 60GB OCZ Agility 3

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peterh_hk
Posts: 26
Registered: ‎09-11-2010
Location: Canada
0

Re: x201 random shutdown...

Nope, I don't recall having anything plug in either of my USB ports...

 

 

Paper Tape
peter_teng
Posts: 4
Registered: ‎10-20-2010
Location: Taiwan
0

Re: x201 random shutdown...

@JameZ

 

I've seen both.  I recently got one this morning with 2 of my USB ports plugged (mouse and keyboard).

However, I didn't have any USB ports attached during the previous shut down (during large email receiving).

 

 

Paper Tape
xiaoben
Posts: 1
Registered: ‎10-26-2010
Location: Australia
0

Re: x201 random shutdown...

[ Edited ]

My X201 has the same problem

 

 

Model - MTM: 3249CTO
BIOS version: 1.22
OS loaded (ex. Win 7 64bit): Windows7 64bit
Lenovo default OS?: No, right now. But in default OS, it still happened
Issue happen on Battery / AC / Both?: AC( random shutdown)/ Battery ( contrast changed)
Updates from TVSU completed?: YES
Updates from Windows Updates?: YES
Power Manager Version: 3.30
Power Management Driver: 1.60.0.4
RAM installed (brand and 1 x 4gb, 1 x 2gb, 2 x 2gb?): 2x2 GB
BSOD error code?: YES, BSOD each time!!!
3rd party application installed before issue happen?: NO
Any particular application which is running on the time this issue arises?: NO, it happened randomly!
Using docking station?: NO
I have sent X201 to Lenovo AU. The case No. is P4DRJL9. They changed LCD, but this problem was not fixed.
And I got system log. This issue was recorded:

 

http://farm2.static.flickr.com/1165/5117793832_552b12afae_b.jpg

 

Moderator edit by bananaman: Converted pic >50k to link, per the Community Rules.

Retired Employee
JameZ
Posts: 3,110
Registered: ‎07-11-2010
Location: Malaysia
0

Re: x201 random shutdown...

Hi All,

 

Engineering has recommended the following and see if issue persist.

 

  • Factory restore to Lenovo preload.
  • Disable Windows Update and update only via TVSU
  • Disable Windows Defender.

Engineering has also set up a similar simulation as above to be tested in the lab.

 

//JameZ

Check out the Community Knowledge Base for hints and tips.


Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!




W520 | 4176-38U | i7 - 2720QM | Quardo 1000M | 8GB RAM | 60GB OCZ Agility 3

Token Ring
heretohelp
Posts: 163
Registered: ‎08-02-2010
Location: Australia
0

Re: x201 random shutdown...

Nice work JameZ 

 

I should be receiving about 150 of the units soon hopefully they don't suffer from this issue it is at least good to know you are working on the issue thanks for your efforts so far...