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802.11n
chuckk48
Posts: 161
Registered: ‎06-02-2008
Location: Montreal, Quebec, Canada
0

Driver matrices will not print on new support web site

[ Edited ]

I am unable to to get a complete printout of the driver matrices for any of my thinkpads. When I request a printout, instead of getting an 11 or 12 page report, all I get is a truncated 3 page report, and only the second page of the report has any driver matrices information on it. 

 

Typically, the first page of the report only contains the top and left side panels of the first web page, but no driver matrices information, just white spaces. The second page of the report will contain the first page of the actual driver matrice, while the third page of the report contains about 10 lines, consisting of the bottom panel of the last web page, which is the date stamp.

 

I tried to print driver matrices for some other models, and observed the same problem on many of them as well.

 

What is the point of a print ICON if it does not print anything?

 

Admin edit: removed empty spaces

ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's
Cleo_Lenovo
Posts: 2,151
Topics: 79
Kudos: 260
Solutions: 136
Registered: ‎05-01-2008
Location: Malaysia (GMT 0800)
0

Re: Driver matrices will not print on new support web site

Hi chuckk48,

I tried to print out to image .tiff file and got the same thing. I printed for T61 and there were 3 pages. Only 2nd page has the driver matrices info.

Thanks for reporting this. This issue will surely be cascaded to eSupport team for a fix.

Many thanks,
Cleo


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T61, T410, x240, Z500, Flex 14

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marky-kun
Posts: 41
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Registered: ‎05-11-2011
Location: Malaysia
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Re: Driver matrices will not print on new support web site

 Hi Chuck,
 
We are in the midst of redesigning the whole driver matrices page to further improve the usability of our website.
 
The workaround for your issue would be to open the driver matrix in another page and print.
 
Instructions would be:
 
Using Firefox:
1) Right click on the driver matrics
2) Select "This frame" -> "Open frame in new tab"
3) Click "file" on your browser and print.
Cleo_Lenovo
Posts: 2,151
Topics: 79
Kudos: 260
Solutions: 136
Registered: ‎05-01-2008
Location: Malaysia (GMT 0800)
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Re: Driver matrices will not print on new support web site

Chuck,

Does marky-kun's suggestion help?

- Cleo


WW Social Media
T61, T410, x240, Z500, Flex 14

Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.

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802.11n
chuckk48
Posts: 161
Registered: ‎06-02-2008
Location: Montreal, Quebec, Canada

Re: Driver matrices will not print on new support web site

Using IE8, I was able to use a similar work around. I selected and copied the driver info, then under the FILE drop down, I selected PRINT PREVIEW. I then selected the drop down from the "As laid out on screen" box and selected "As selected on screen". Then, when you print this, it produces the required 11 or 12 page report.  You don't get the headers, nor the date stamp, but at least you get the body of the report.

ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's
802.11n
chuckk48
Posts: 161
Registered: ‎06-02-2008
Location: Montreal, Quebec, Canada
0

Re: Driver matrices will not print on new support web site

Problem still exists. It was never fixed. I cannot get a full listing of any of the driver matrices, even with the "new" support web site. All you ever get is the same 3 page truncated listing as originally reported.

ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's
Cleo_Lenovo
Posts: 2,151
Topics: 79
Kudos: 260
Solutions: 136
Registered: ‎05-01-2008
Location: Malaysia (GMT 0800)
0

Re: Driver matrices will not print on new support web site

Hi Chuck

I've pinged the support team again to take a look at this issue. Sorry for inconvenience caused.

Regards,
Cleo


WW Social Media
T61, T410, x240, Z500, Flex 14

Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


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Community SuperMod
sarbin
Posts: 2,692
Registered: ‎06-26-2008
Location: USA
0

Re: Driver matrices will not print on new support web site

i noticed the same behavior on the x220 driver matrix page yesterday. printing yielded 3 of the 10 actual pages.

 

solution (in firefox 14, at least)... right-click anywhere that's blank within the matrix area and select "print frame". voila! 10 of 10 pages printed.

 

hth someone.

cheers!


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802.11n
chuckk48
Posts: 161
Registered: ‎06-02-2008
Location: Montreal, Quebec, Canada
0

Re: Driver matrices will not print on new support web site

Yet another redesign of the web site. Problem still not fixed. It is actually worse now. You now get a 4 page printout, but only page 2 contains any driver matrix information. 

ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's
Community SuperMod
sarbin
Posts: 2,692
Registered: ‎06-26-2008
Location: USA
0

Re: Driver matrices will not print on new support web site

[ Edited ]

chuckk48 wrote:

Yet another redesign of the web site. Problem still not fixed. It is actually worse now. You now get a 4 page printout, but only page 2 contains any driver matrix information. 


did you try doing what i posted just above? i just printed the x220 matrix (the frame containing the complete driver listing) again, 10 pages. http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-77280

 

which matrix are you trying to print?

 

cheers

 


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Helix X220 X301 X200T T61p T60p Yoga2ProT420 T510 T400 R400 T61 Yoga13
 
I am not a Lenovo employee.