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Lenovo Staff
kcheng
Posts: 1
Registered: ‎12-14-2011
Location: Malaysia
0

Support site content is out dated? Let's discuss...

[ Edited ]

Hi all,

 

Recently we received couple of complaints about the contents in the support site are outdated, however, we don't get much details other than that. Thus, we would like to hear what you say about the esupport site contents, for instance solutions and drivers in our support site.  Which model of content? What is missing? 

 

Any feedbacks are welcome. This will definitely help us to improve the contents and provide you a better place for solution as well.

 

Many thanks!

Guru
dragnoak
Posts: 543
Registered: ‎06-20-2011
Location: Racine, WI
0

Re: Support site content is out dated? Let's discuss...

[ Edited ]

Did you read my posts in:

 

http://forum.lenovo.com/t5/Feedback-on-the-new-support-site/Why-are-the-Y470-Drivers-amp-Downloads-s...

 

Especially my last post on 1-05-2012? There is more than enough information in that thread. Time, dates, versions, ect...

 

WHY ARE THE DRIVERS, AND THE CURRENT BIOS'ES  SO OUT OF DATE?

 

This is one, and the only question, about the "support site" that needs an "official" response!

 

Any other question is purely superfluous.

 

DragonRider

I'm DO'ing IT
Lenovo Y470 085525U 2nd generation Intel® Core™ i7-2630QM processor ( 2.00GHz 1333MHz 6MB )
IdeaCentre A520 Intel® Core™ i5-3230M processor ( 2.60GHz 2600MHz 3MB )
YOGA Tablet 2 Pro-1380F
T420
WWAN
chuckk48
Posts: 169
Registered: ‎06-02-2008
Location: Montreal, Quebec, Canada
0

Re: Support site content is out dated? Let's discuss...

Did you read my posts too?

 

There have been numerous posts from various people over the past year, and yet most of the time, nothing changes.

 

Take a look at this post of mine from last Fall. It is extremely detailed. Please fix.

http://forums.lenovo.com/t5/Feedback-on-the-new-support-site/Lots-of-errors-on-new-downloads-and-sup...

 

ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's
WWAN
chuckk48
Posts: 169
Registered: ‎06-02-2008
Location: Montreal, Quebec, Canada
0

Re: Support site content is out dated? Let's discuss...

kcheng and Cleo,

 

This appears to still be a very much one-sided discussion. Too bad. For a minute there I almost felt that Lenovo actually was interested in improving their image. 

 

 

ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's
WWAN
chuckk48
Posts: 169
Registered: ‎06-02-2008
Location: Montreal, Quebec, Canada
0

Re: Support site content is out dated? Let's discuss...

Still waiting for some explanation of the following out  dated situations...

 

The current versions of the following updates are still not available in System Update, or in Update Retriever:

 

System Migration Assistant 6.0.010 for Windows 2000, XP, Vista and 7

- See document: http://support.lenovo.com/en_US/detail.page?DocID=DS003963.

- Update Retriever and System Update contain drivers for System Migration Assistant 6.0, at version 6.00.0009, while the Driver Matrix and Drivers and Software pages indicate the current version at 6.0.010 (released on Nov 23, 2009).

 

Enabling Wake on LAN from Standby for ENERGY STAR Version 4.0 for Windows 8 (32-bit, 64-bit), 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP (32-bit, 64-bit) - ThinkPad

- See document: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS013949

- Update Retriever and System Update contain drivers for Enabling Wake on LAN from Standby for ENERGY STAR Version 4.0, for version 1.06, while the Driver Matrix and Drivers and Software pages indicate the current version at 1.07 (released on Mar 6, 2012).

 

 

ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's
Guru
dragnoak
Posts: 543
Registered: ‎06-20-2011
Location: Racine, WI
0

Re: Support site content is out dated? Let's discuss...

chuckk48,

     I agree completely.

 

     In the last year, I've seen Lenovo roll out some really atrocious products, such as the Y500. It seems that Lenovo does not have ANY hardware testing in their R&D. Some engineer dreams up a hardware configuration that "should" work, and submits that design spec to manufacturing. Marketing begins pushing the machine, advertising functions that will not work in the current product, such as WiDi, and duel graphics. The factory produces the hardware, substituting some inferior part, such as the Elan trackpad, to keep the cost as low as possible. Then they throw on their "Lenovo enhanced" OS, with all the bells, and whistles, and ship the product. They leave it up to the hardware/software support team to deal with any problems that arise due to mis-matched hardware/software, and the marketing screw up.

 

     No amount of driver, or BIOS updates, can fix the lack of a good R&D department, in their product development.

 

DragonRider

I'm DO'ing IT
Lenovo Y470 085525U 2nd generation Intel® Core™ i7-2630QM processor ( 2.00GHz 1333MHz 6MB )
IdeaCentre A520 Intel® Core™ i5-3230M processor ( 2.60GHz 2600MHz 3MB )
YOGA Tablet 2 Pro-1380F
T420
WWAN
chuckk48
Posts: 169
Registered: ‎06-02-2008
Location: Montreal, Quebec, Canada
0

Re: Support site content is out dated? Let's discuss...

This is an extract from another one of my forum entries. I think it really is more appropriate in this context.

 

Lately, I have had better results getting things fixed by submitting site feedback, rather than opening a dialog using the Lenovo Forums. With that in mind, I submitted site feedback. The astonishing response I got back from the Lenovo Web Content Team was:

 

Dear Valued Customer,

Thank you for your feedback. We have checked the link that you have provided. Yes, the current version is the one in the document, however since we haven't received the latest xml file for the driver, that is why in TVSU contains the previous driver update. In the meantime, please download manually. We will update TVSU with the latest package as soon as we receive it.

 

Thank you for contacting the Lenovo Web Content Team. http://support.lenovo.com

 

Case Number – 00224092

 

 It is no wonder the site content is out dated.

ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's
Guru
dragnoak
Posts: 543
Registered: ‎06-20-2011
Location: Racine, WI
0

Re: Support site content is out dated? Let's discuss...

Cleo-Lenovo, Mark, or JaneL,

      I'm sorry to be such a PITA, but I would like for any of you, to answer just TWO questions.

 

Will your developers, ever put out a new Y470 "unlocked BIOS"  that does not contain a "Whitelist" for my Wireless card?

 

If not, where can I buy a Lenovo FRU approved upgrade for my Wireless card, giving me the 5 GHz band?

 

You would think that I could just call Lenovo sales, give them the FRU number (as listed in the HMM), then complete this transaction, and send it out to me. Well, that's a faulty assumption.

 

Actually, given the state of your massive reorganization, the truth is ALL of your IdeaPad models are history. So I guess this inquiry, will once again, fall on deaf ears.

 

Such a pity. :smileysad:

 

DragonRider

 

 

I'm DO'ing IT
Lenovo Y470 085525U 2nd generation Intel® Core™ i7-2630QM processor ( 2.00GHz 1333MHz 6MB )
IdeaCentre A520 Intel® Core™ i5-3230M processor ( 2.60GHz 2600MHz 3MB )
YOGA Tablet 2 Pro-1380F
T420
Administrator
Mark_Lenovo
Posts: 8,014
Registered: ‎11-19-2007
Location: RTP, North Carolina
0

Re: Support site content is out dated? Let's discuss...

dragnoak,

 

Short answer is "no" I don't believe Lenovo will release a BIOS that unlocks the NIC whitelist, for Y470 or other system.  I am not aware of any plans to do so.   This is a specific product feature request and isn't really directly related to the support site feedback.  I've continued to investigate the reasons for the whitelist and will update that discussion here

 

FRUs for Think and Idea products are available for purchase by calling the service number for the particular country.  There are a limited number of Idea / Essential products available from www.lenovospareparts.com website.

 

Chuckk48,

 

I would agree with your experience that submission of support site related specific issues will work best through the site feedback.  Those requests go directly to the support site content team.

 

However, while that format works well to address specific issues - missing content, etc, it does not provide the ability for individuals who are providing to interact and support (or disagree) with one another so that we get a clearer customer view.  That's why we opened up the discusion for feedback on the support site in general here in the forum.

 

Thanks!

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
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Program Manager, Lenovo Social Media (Services)
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