While the Community Knowledgebase really shines in it's abilty to help members collaborate to construct, refine and submit articles based on existing forum discussions and solutions, it is just as easy to use it to create new, orginal content.
First, navigate through the book icon for the appropriate section of the community where your article best fits. For example, your intended article were on how to install and configure a RAID array in a ThinkStation D20, you would select the ThinkStation KB.
Once you are in the appropriate KB, click the "New Article" button as below:
Next, consider which of the 3 article formats best suits your purpose and will make sense to the community.
- If you are planning a step by step demonstration, perhaps the single whitespace of the freeform article makes sense.
- If you are building a series of individual articles based on an FAQ, it may make sense to create multiple articles, with each question and answer pair being reflected in the Question & Answer format.
- If you are providing a solution to a complex issue, you may want to use the solution format which has 3 separate sections to allow you to fully explain symptoms that the reader is likely to experience (maybe including an embedded video), and then the diagnosis section would be used to explain more technically, what is going on and why, and then the solution section covers step by step directions for how to resolve. Again, pictures and video are great enhancements. Typically, we would expect the solution form to be used in articles that have developed based on solved forum threads where this level of specific detail will have surfaced during the course of the discussion.