I recently discovered a spy-ware program that had escaped detection for months. When I tried to remove it critical files disappeared. I am running Windows XP pro. I also found a program Supportable Agent-en which I could not uninstall. I did find a way to erase some of the programs files, but the, you guessed it, windows would not load. I followed the instructions for returning the O.S. to factory condition, which is supposed to erase the hard drive, but when the process was done the program was still there. I attempted the reinstall several times and observed that right at the end of the program installment phase, Support.com unzipped and installed itself. Of course I am not able to load any virus removal software. Can anyone explain what is happening and if there is anything that I can do to fix it?
You can follow this method if you have the recovery cds with you.Use Lenovo's secure data disposal and wipe the entire HDD clean, then use your discs to restore to the default factory settings.