(2,300 Views)

Thinkpad tablet keeps trying to install system update

How To, OTA, Thinkpad Tablet, Troubleshooting

Symptoms

The ThinkPad tablet keeps trying to install a system update - pop up message saying that there is an update to install, even though the update was just installed.  The message pops up after every restart.

Diagnosis

This situation can occur on ThinkPad tablets that have encrypted internal storage turned on.   These symptoms are found to occur with over the air (system update) version 2 or 2.5 on model types 1838 and 1839 ThinkPad slate tablets.

Solution

 

The user should follow the instructions below:

1. Power off the ThinkPad Tablet.
2. Boot to recovery mode:
a. Power on the ThinkPad Tablet.
b. When the ThinkPad Tablet vibrates, begin tapping the volume up button (press, release, press, release, etc.).
c. In about 1-2 seconds, the message "Booting Recovery Console" will appear. User can stop tapping the
volume up button.
3. Select "Wipe cache partition".
4. Reboot the system.

 

If you continue to receive these messages, or are presented with error codes, please start a discussion in the forum so that other solutions can be developed.