in ThinkPad Tablets https://forums.lenovo.com/t5/ThinkPad-Tablets/X1-Tablet-3rd-Gen-Screen-scratching/m-p/4126264 ThinkPad Tablets topics Sat, 30 Jun 2018 05:49:03 +0000 tt01_en <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4126264 Hi All,

 

I'm hoping that other here with the 3rd Gen X1 Tablet cab chime in with how their screen is fairing after a bit of use.

I had mine for around 30 days and I noticed that my screens coating had significant scratching and scuffing on it. There was big scuff right in th mi ]]> Sat, 30 Jun 2018 05:49:03 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4126264 msolok <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4136411 Hi!

I had the same problem with my X1 Tablet Gen 3 (I attached some pictures), and just like yours my screen got replaced. But my new screen seems to be gathering tiny (tiny!) scuffs after just a couple of days and I'm worried that it's gonna end up looking like the old one. Maybe I've just ]]> Tue, 10 Jul 2018 05:46:34 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4136411 Acharai <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4137795 Thanks for the details Acharai. My first device looked exactly the same as yours.

 

Just like you, my second device has started developing the same scuffs and scratches. I've logged another support request for it, and sadly will be getting a refund. A few of the other niggly issues I ]]> Wed, 11 Jul 2018 08:31:33 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4137795 msolok <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4156695 Haven't contacted support about it yet (it's on my todo list), but my screen also has the coating flaking off in a few places.  The only thing the screen ever comes in contact with besides the keyboard is the pen.  There are all kinds of hairline scratches in the coating too.  I haven't had a pho ]]> Mon, 30 Jul 2018 16:06:14 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4156695 agordon117 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4156724 I've also been in contact with Lenovo and they seem to be working on a solution. They are obviously aware of the problem. My new screen has, so far, held up better than my old one (so I'm still hoping that I won't need to replace it). The person I was in contact with promised to be in touch when ]]> Mon, 30 Jul 2018 16:30:45 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4156724 Acharai <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4156725 That's good news at least.  Hopefully I get high enough up the chain to someone who can provide similar information.  

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Mon, 30 Jul 2018 16:34:41 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4156725 agordon117
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4156727 Good luck! :-)

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Mon, 30 Jul 2018 16:36:05 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4156727 Acharai
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4164588 I tried contacting support, but was unable to reach anybody either online or by phone who knows anything about this issue, or a permanent fix coming in the future.  So I'm not really sure what to do, as I'm not sure a note on my account that I am having problems now will be good enough to guarant ]]> Mon, 06 Aug 2018 21:19:34 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4164588 agordon117 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4180789 Hi again and sorry for the super late reply (work started again after the summer holidays and i kept forgetting to answer). Nobody knew about this issue when I contacted the swedish support in May either. I kept nagging, sending them lots of pictures and linking to this thread, which seemed to wo ]]> Tue, 21 Aug 2018 14:45:13 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4180789 Acharai <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4182409 Hi all. How generalized is this problem? 
From this post, I see that it has been an issue for a few people at least, with more than one device.
Do you think these were unlucky situations? I ordered one before seeing this post

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Wed, 22 Aug 2018 20:02:27 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4182409 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4185378 I don't know, it's hard to say. Lenovo seems to think it's woth looking into anyway. I'm hoping yours will be fine, if it's not you can always reference to this thread if you have a hard time when dealing with customer support.

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Sat, 25 Aug 2018 14:43:45 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4185378 Acharai
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4191213 Make sure you let us know here when they say they've found a solution.  I still haven't been able to reach anyone about this that knows anything about it, and even though I informed them of the problem, and told them I don't really want the screen replaced until it will be permanently fixed, I wo ]]> Fri, 31 Aug 2018 11:24:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4191213 agordon117 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4191780 Hi All,

 

I've had some more contact from Lenovo in regards to this issue. They have apparently developed a new keyboard cover that addresses this issue and won't scratch the screen. I have been offered one to trial. Unfortunately I now longer have mine as I opted for a full refund a ]]> Fri, 31 Aug 2018 19:48:31 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4191780 msolok <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4203597 My tablet came with a perfect screen, but within days I noticed a small dot where the anti-glare has rubbed off.  There are corresponding rub marks on the keyboard and now there are many in a line on the display.  I haven't opened a support case, but definate design issue.  Any news?  I haven't o ]]> Wed, 12 Sep 2018 11:47:59 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4203597 Heluca <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4204411 Please let us know if you contact Lenovo, and what solutions they give.

About to receive my device next week, will check if the problem happens on mine as well.

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Thu, 13 Sep 2018 03:08:28 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4204411 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4218679 Hello,

I too have the same issue since i got the first one for my office.  I sent that unit off to be replaced and the new screen with a new keyboard is still scratching up immedially.  Just closing the keyboard alone causes the screen to scratch.  I have also used all surface models and ne ]]> Tue, 25 Sep 2018 20:11:29 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4218679 JRiggs <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4226101 Hi guys,

 

Just sent my tablet for repairs after identifying the same issue. My screen coating was flaking off in the same exact place as in someone's pics. Also, headphone jack was not working. I'm not sure if it stopped working or it was not working from the beginning as I didn't us ]]> Tue, 02 Oct 2018 20:07:55 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4226101 Deeas <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4233188 I'm so glad I found these posts. 
I also seem to be having the same problem on my tablet. I love this device, but the it definitely looks like the screen coating must have been worn by the keyboard cover right where the trackpoint middle button is! 
It's so frustrating to see those aberrati ]]>
Tue, 09 Oct 2018 17:55:18 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4233188 screencoating
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4265310 After these complains, is anybody still suffering from the same problem with the latest replacements? It was the main reason I returned mine, but if this problem is solved, I'm reconsidering getting one again.

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Sun, 11 Nov 2018 03:22:08 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4265310 thinkpadfreak
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4265869 Hi everyone,

My tablet developed the same screen issue. (see pictures)

Has there been any fix from Lenovo? Or do they just replace the screen and after a few weeks the scratches are back?

 

 

 

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Sun, 11 Nov 2018 18:40:09 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4265869 Dan_HXT
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4266038 Sun, 11 Nov 2018 18:43:27 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4266038 topmahof <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4265885 I have a case open with Lenovo.  I asked them to replace the keyboard first, but there is a delay getting the replacement ordered.  I am told it will be shipped shortly.  Once I am confident the keyboard issue is resolved, then I'll have them replace the screen.  Otherwise this will be a waste of ]]> Sun, 11 Nov 2018 18:57:10 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4265885 Heluca <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4266133 Its not the keyboard.

Its the screen.  I got a second X1 G3 and made sure to have the sleeve that protects the tablet upon shipping between the keyboard and screen on.

 

There was no keyboard imprents or scratchs because of that, however after 3 weeks my screen is full of tiny s ]]> Mon, 12 Nov 2018 03:26:24 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4266133 JRiggs <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4268425 Thanks for the reply. I'll put off my X1 Tablet purchase for now seeing that everyone is facing this issue.

 

It just boggles my mind Lenovo would build everything so perfectly, and screw the screen so badly. What were they thinking???

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Wed, 14 Nov 2018 01:41:42 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4268425 thinkpadfreak
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4268636 Hello everyone,

 

Isn't these tablets using Gorilla glass 4 screens? they in theory should hold well against scratches so why wouldn't they? should we blame Lenovo or gorilla glass for the problem?

 

Theoratically,  keyboard should not scratch the screen as it is too soft ]]> Wed, 14 Nov 2018 07:06:27 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4268636 majidessa <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4269040 It is the coating off the screen that is being rubbed off, the glass may be fine.  I have never seen this happen on any of my  tablets from Apple, Microsoft or Sony.

I just received a new keyboard and it slightly different than the original I received with the device.  The keyboard shouldn ]]>
Wed, 14 Nov 2018 14:23:50 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4269040 Heluca
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4269091 Ditto to what Heluca wrote. Gorilla glass is strong, but Lenovo's coating process is to blame for these coating being scratched off. It looks really ugly after just a few weeks of usage.

 

I wonder if an alternative would be to just remove the coating all together. Might've been bette ]]> Wed, 14 Nov 2018 14:52:25 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4269091 thinkpadfreak <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4269141 Hi again, 

 

Can you please share a picture of the updated keyboard design, I'm interested in knowing  the changes they made and if my tablet came with the new keyboard or not. I think it is important for everyone to contact Lenovo and ask for a replacement.

 

Also, maybe ]]> Wed, 14 Nov 2018 15:32:36 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4269141 majidessa <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4269228 I wouldn't say the keyboard design has changed, FRU and part numbers are identical.  The difference is that the plastic on the touchpad buttons feel less smooth and the buttons seems slightly more flush, but it is very subtle.  Probably just a manufacturing variation.  

 

2018/07 is t ]]> Wed, 14 Nov 2018 16:25:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4269228 Heluca <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4269662 I noticed very similar markings on my device a couple of days ago. I am so dissapointed, since I was otherwise extremely happy with it!
Just contacted Lenovo to see what they can do.

 

Has anyone found an adequate solution to this? (screen protector aside -  I do not want to add a ]]> Thu, 15 Nov 2018 01:01:55 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4269662 luispe <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4271438 Personally, i wasn't able to find any. With the problem being the coating itself, the problem will just show up sooner or later. The screen protector is the only single route, which was why i returned my x1 after a few weeks.

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Fri, 16 Nov 2018 14:21:46 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4271438 thinkpadfreak
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4271781 Has anyone used the Lenovo screen protector with this tablet? 

4XJ0L59646 Lenovo Anti-glare Filter for X1 Tablet from 3M

 

Does Windows Hello still work after installing it? 

Is it durable enough for the pen?

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Fri, 16 Nov 2018 18:46:32 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4271781 Heluca
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4276972 Glad I found this thread. I see that there are other threads like this too, and for other devices like the yoga 900. This is crazytown. I was about to pull the trigger and hit the checkout button on an x1 on Lenovo's website, and thought I'd better Google about X1 problems first. This is just sho ]]> Wed, 21 Nov 2018 13:15:52 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4276972 Erfs <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4285099 My own X1 Tablet 3rd gen (20KK - full options - 2 weeks old) exhibits the exact same thing. This definitely looks like a serious design error. I am currently escalating this within Lenovo. Will keep you up-to-date with my findings.

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Wed, 28 Nov 2018 18:09:53 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4285099 wditters
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4285159 I think the best option we have now (although some might dislike it) is to install a screen protector which I did in the first week thanks to this thread. I have also purchased a protector case as I think the tablet is fragile. 

 

Unfortunetly, I don't think there will be a fix for th ]]> Wed, 28 Nov 2018 19:03:01 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4285159 majidessa <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4285163 I'm in the same situation, as mentioned a couple of weeks ago. 
Decided to trust Lenovo and sent it in for repair, I hope that they do have some sort of definite solution. Will wait to see when the laptop returns next week, and will monitor it.

 

 

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Wed, 28 Nov 2018 19:06:30 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4285163 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4286013 I think this picture does a good job of showing that it indeed is a coating issue.. 

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Thu, 29 Nov 2018 11:51:45 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4286013 wditters
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4286510 Does anybody know anyone with an X1 Tablet that doesn't have this issue? I'm still curious why more people aren't complaining to Lenovo about this obvious defect.

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Thu, 29 Nov 2018 18:23:55 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4286510 thinkpadfreak
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4287695 Thought I'd share my experiences with this issue. I bought it two months ago hoping that these reports where isolated instances. Two weeks ago the coating in my device started to peel off.

Once more, I was naive enough to simply send it in for repair. I was assured that 5 - 7 days and they ]]> Fri, 30 Nov 2018 18:18:56 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4287695 luispe <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4289676 I'm on day 13 and have the wear spots in the upper middle of the screen like everyone else does. If the keyboard is wearing into the coating on day 13, how the hell is this coating supposed to survive daily use with a stylus? I sold my Microsoft Surface 2017 for this thing, and I ported that tabl ]]> Mon, 03 Dec 2018 04:38:05 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4289676 Anonymous <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4289680 "Today I was told that the repair is billable, for the replacement of the LCD."

 

A two month old machine comes back with the coating on the LCD peeling off, and they want YOU to pay for it?

 

Just take an exchange. Why should YOU pay for an LCD that ]]> Mon, 03 Dec 2018 04:42:40 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4289680 Anonymous <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4293098 which screen protector did you use? I don't see any specifically for this available, and the ones that are close have very bad reviews.

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Thu, 06 Dec 2018 02:15:18 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4293098 erflesby
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4293102 Heard back from Lenovo. Obviously they did not end up charging me for the repair. They finished the repair just now and will send it to me soon. 

I have no idea what exactly the repair was at thisoment. Will keep track of it, and will report here soon

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Thu, 06 Dec 2018 02:19:11 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4293102 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4293337 Can you PM me the Lenovo case ID? I will ask Lenovo to intercept the screen for further analysis. Mine will be replaced tomorrow, and saved for further analysis as well ..

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Thu, 06 Dec 2018 09:06:56 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4293337 wditters
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4293484 Certainly!

 

Can you please PM me first, so I find where to answer you (could find it quickly)

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Thu, 06 Dec 2018 12:24:27 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4293484 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4293485 Also, it seems you managed to get deep into the problem with Lenovo - did they tell you if they have a definite solution? Where you satisfied with their answers?

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Thu, 06 Dec 2018 12:25:35 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4293485 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4293524 Is this a problem with all X1 3g tablets that have and will be produced, or is this a quality control issue that affects a few at random? It's very unclear since I'm guessing they sell very few of them.

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Thu, 06 Dec 2018 13:05:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4293524 Erfs
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4293901 Nothing is clear yet at this point. I just managed to get my Lenovo SPOC interested in the issue. Further investigation of my screen will now have to bring more insight . 

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Thu, 06 Dec 2018 18:09:04 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4293901 wditters
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4296857 Same problem here. I've had my x1 tablet for only one week and I already have two small scratches! This is a ridiculous issue, especially since aren't ThinkPads supposed to be tougher? 

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Mon, 10 Dec 2018 04:09:49 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4296857 tonylaw19
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297184 Could everyone who is suffering from this issue please do the following:

 

List how you clean the screen, what type of cloth you use and (if any) what product you use?

 

List where the scuffs become visible and (try to) determine whether that's an area with either:

  ]]> Mon, 10 Dec 2018 12:23:17 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297184 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297250 Hi guys,

 

i have the same problem. I opend a case and fedex came to pick my x1 to poland to repair. Today i got a mail. They want me to pay 511 Euro .

:catmad: unbelievble. I wrote them back with the link to this topic. Lets see what they write...

 

 

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Mon, 10 Dec 2018 13:26:06 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297250 ineed
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297260 i clean my screen with this product:

 

https://www.amazon.de/gp/product/B00DX7GLW8/ref=oh_aui_detailpage_o08_s00?ie=UTF8&psc=1

 

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Mon, 10 Dec 2018 13:28:25 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297260 ineed
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297305 My screen was replaced on-site (quite interesting to see my X1's innards :)).

 

In a discussion with the service engineer we both concluded that it certainly looked as if the (oleophobic?) coating on the screen is demonstrating an unwanted response to touches (to say the ]]> Mon, 10 Dec 2018 14:01:28 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297305 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297638 The technician just replaced my screen.  It was covered by warranty.  Now I wait and see.

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Mon, 10 Dec 2018 18:01:03 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297638 Heluca
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297651 @Heluca

 

4XJ0L59646 is for the X1 Tablet 2nd gen .. Which is smaller than the 3rd gen. So it will not fit.

 

As far as I can tell, this is the only tempered glass screen protector in existence for the X1 Tablet 3rd gen. 

 

Mon, 10 Dec 2018 18:15:02 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297651 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297659 As far as I can tell, this is the only tempered glass screen protector in existence for the X1 Tablet 3rd gen. 

 

https://www.amazon.de/atFolix-Panzerschutzfolie-L ]]> Mon, 10 Dec 2018 18:22:27 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297659 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297667 My screen damage is definitely physical.  everything corresponds to a high point on the keyboard, or a pen stroke.  I'm having a lot of problems with this tablet, I just don't have time to deal with shipping it in and losing it.  I did inform them of the screen issue so that they have it on recor ]]> Mon, 10 Dec 2018 18:30:36 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297667 agordon117 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297720 The screen issue is completely unacceptable, I've never seen an issue like it on any phones or tablets and I wouldn't have bought the machine if I was aware of the issue beforehand.  Hopefully there will be good news in this thread soon.

 

My last machine was a Surface Pro 3.  I bough ]]> Mon, 10 Dec 2018 19:15:24 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297720 Heluca <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297722


 wrote:

My screen damage is definitely physical.  everything corresponds to a high point on the keyboard, or a pen stroke.  I'm having a lot of problems with this tablet, I just don't have time to deal with shipping it in and ]]> Mon, 10 Dec 2018 19:15:47 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297722 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297731


 wrote:

The screen issue is completely unacceptable, I've never seen an issue like it on any phones or tablets and I wouldn't have bought the machine if I was aware of the issue beforehand.  Hopefully there will be good news in th ]]> Mon, 10 Dec 2018 19:18:59 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297731 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297766 Thanks for keeping us up to date on this. Did the engineer mention anything different on the new screens, or we just need to wait and see if the issues do not repeat themselves?

 

I have received mine too very recently, screen good so far.

 

 

]]>
Mon, 10 Dec 2018 19:48:07 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297766 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297770 Mon, 10 Dec 2018 19:53:10 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297770 Heluca <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297812
 wrote:
@luispe the replacement unit looked identical.

Looking identical and being identical are two fundamentally different things. Lenovo, like just about any other manufacturer, sources their panels from various ]]> Mon, 10 Dec 2018 20:32:12 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297812 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297821 So useful wditters.

I just checked mine: identical serial # to yours. So bad we don't know what the previous ones were...

]]>
Mon, 10 Dec 2018 20:39:37 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297821 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297826
 wrote:

Did the engineer mention anything different on the new screens, or we just need to wait and see if the issues do not repeat themselves?

 


Wait and see I guess. Mine was the first ever X1 Tablet ]]> Mon, 10 Dec 2018 20:44:28 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297826 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297849 Well, my screen model according to HWinfo is Monitor Name: Lenovo [Unknown Model: LEN4150] / LP130QP1-SPA1

 

Not sure who the manufacturer is ! I have not replaced my screen, I hope this helps identifying defective screens 

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Mon, 10 Dec 2018 21:09:46 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297849 majidessa
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297854
 wrote:

Well, my screen model according to HWinfo is Monitor Name: Lenovo [Unknown Model: LEN4150] / LP130QP1-SPA1

 

Not sure who the manufacturer is ! I have not replaced my screen, I hope this helps identifying def ]]> Mon, 10 Dec 2018 21:15:49 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297854 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297858 I forget Majidessa: did yours show defects?

]]>
Mon, 10 Dec 2018 21:19:19 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297858 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297859 I have installed a screen protector within the first week because of this thread so I have not tested screen durability. 

]]>
Mon, 10 Dec 2018 21:19:44 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297859 majidessa
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297917 I asked sales support about this yesterday: 

 

" Me (12/9/2018, 5:18:08 PM): Are you aware of any recalls on this model? Specifically with regards to the screen coating. 

Re ]]> Mon, 10 Dec 2018 22:22:43 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297917 sgrjwls <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4298555 Mon, 10 Dec 2018 22:31:02 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4298555 Majestic <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4297930


 wrote:

I asked sales support about this yesterday: 

 

" Me (12/9/2018, 5:18:08 PM): Are you aware of any recalls on this model? Specifically with regards to the scr ]]> Mon, 10 Dec 2018 22:39:26 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4297930 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4298111 I have a 3rd gen that is doing the exact same thing, same conditions - lightly loaded briefcase, etc. Less than 3 months - about to submit for warranty. Any more sustainable solutions - as warranty eventually runs out but the screen/keyboard design will inevitably need a solution that is lasting. ]]> Tue, 11 Dec 2018 04:21:43 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4298111 Cloud9AeroDsign <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4298164


 wrote:

I have a 3rd gen that is doing the exact same thing, same conditions - lightly loaded briefcase, etc. Less than 3 months - about to submit for warranty. Any more sustainable solutions - as warranty eventually runs ]]> Tue, 11 Dec 2018 06:33:06 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4298164 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4298167 9/21/2018 is the start date of the warranty for this device.

]]>
Tue, 11 Dec 2018 06:48:06 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4298167 Cloud9AeroDsign
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4298178
 wrote:

9/21/2018 is the start date of the warranty for this device.


Hmmm that somehow does not align with the statement that by August new revised screens were being shipped with improved coating.  ]]> Tue, 11 Dec 2018 07:17:49 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4298178 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4298598 I don't know if i believe the statment that they have "fixed" the issue.

 

I purchased 1 tablet at the intial release in the summer and that wa sent off around Aug for screen replacment.  It took litterally 1 time closing the keyboard for the new screen to be scuffed up.

]]>
Tue, 11 Dec 2018 15:36:08 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4298598 JRiggs
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4298758
 wrote:

The technician just replaced my screen.  It was covered by warranty.  Now I wait and see.


Please let us know your experience and findings. Especially if the new screen exhibits the same behaviour. Su ]]> Tue, 11 Dec 2018 18:04:04 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4298758 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4301650


 wrote:

The technician just replaced my screen.  It was covered by warranty.  Now I wait and see.


Any news on your end Heluca? 

 

]]>
Fri, 14 Dec 2018 08:54:49 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4301650 wditters
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4302467 Hey guys. Unfortunately I'm having this issue as well, which is super annoying because it's the final season (ugh).

 

I got my X1T3 last Friday and started using the very same day. The screen coating issue was actually present on my 12-inch MacBook as well and Apple was criticized for ]]> Sat, 15 Dec 2018 01:49:13 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4302467 flyingcolours <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4303491 I'm having the same issue as the rest of you. I purchased my X1 tablet in September, I believe, but it didn't arrive until mid-October. Before the month even ended, I noticed the scuff marks on my screen. It's gotten worse since then.

I'm a teacher, and in addition to my teacher duties, I ]]>
Sun, 16 Dec 2018 14:10:42 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4303491 BG83
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4303505 So they never fixed the problem back in August, just as suspected. It's a screen coating with a simple fix, why on earth can't just they just stop shipping the old coating and ship with a new one from now on?? The saga is made scarier by the fact that the sales reps are now saying the wrong thing ]]> Sun, 16 Dec 2018 14:42:24 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4303505 erflesby <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4304739 It has been a week since my screen was replaced and no sign of scratching.  Hopefully I am not speaking too soon, but I'll post again if the problem recurs. 

]]>
Mon, 17 Dec 2018 18:30:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4304739 Heluca
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4304808
 wrote:

It has been a week since my screen was replaced and no sign of scratching.  Hopefully I am not speaking too soon, but I'll post again if the problem recurs. 


Fingers crossed. 1 week passed. Mine has ]]> Mon, 17 Dec 2018 19:01:05 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4304808 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4308726


 wrote:

 wrote:

It has been a week since my screen was replaced and no sign of scratching.  Hopefully I am not speaking too soon, but I'll post again if the proble ]]> Fri, 21 Dec 2018 08:00:59 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4308726 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4308809 Hi.

I've only had my X1 Tablet since this Thanksgiving (bought the 16GB, 1TB version).

I'm waiting for my return box to arrive today so I can send it back to get its screen repalced.

 

The coating is wearing away in a few spots on the right side of the screen.  So far they ]]> Fri, 21 Dec 2018 10:26:13 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4308809 chscki <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4310727 Does anyone know if Lenovo has fixed the screen coating problem? Are they still shipping devices that have defective screens? I'm interested in purchasing a unit and I am worried about this issue.

]]> Sun, 23 Dec 2018 21:16:41 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4310727 ButterSteak <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4311140
 wrote:

Does anyone know if Lenovo has fixed the screen coating problem? Are they still shipping devices that have defective screens? I'm interested in purchasing a unit and I am worried about this issue.


]]>
Mon, 24 Dec 2018 12:01:28 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4311140 wditters
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4311842
 wrote:

 wrote:

Does anyone know if Lenovo has fixed the screen coating problem? Are they still shipping devices that have defective screens? I'm interested i ]]> Tue, 25 Dec 2018 11:06:48 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4311842 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4314838 Same here @wditters, tiny scuff appeared, this time a lot faster than when I first bought it.

I'm away of the country so will not be able to raise the issue with Lenovo for a couple of weeks. This time I do not know how to proceed. 

Let us know how you do.

 

Best, 

L ]]> Fri, 28 Dec 2018 13:58:56 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4314838 luispe <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4315036 To add some more data...

 

My X1 Tablet Gen 3, with a "birthdate" of December 3, 2018, has a panel made by LG, model #LP130QP1-SPA1.  The same model identified earlier in this thread as being prone to scratching/scuffing.  Point being, Lenovo still seems to be using this def ]]> Fri, 28 Dec 2018 17:28:47 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4315036 MtnMike <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4315301 I'll pick up my tablet tonight with fingers crossed that the replacement screen will be much more durable than the original one.

I went ahead and ordered one of those screen protectors even though it shouldn't be necessary. Thanks for the link!

 

This is the only information I c ]]> Fri, 28 Dec 2018 22:16:40 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4315301 chscki <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4315420 Just wondering how the screen protector affects the pen sensitivity. I've read that for other devices sometimes the screen protector makes the pen almost unusable and the touch response much lower.

]]> Sat, 29 Dec 2018 01:39:18 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4315420 erflesby <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4315527 TL;DR:  Having used two different screen protectors, neither seems to have a negative impact on pen response or performance (though I have no unprotected-screen baseline).  A clear, glossy protector is preferred over a matte protector by my sketching tester.

 

So, I have some experien ]]> Sat, 29 Dec 2018 06:15:14 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4315527 MtnMike <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4316168 Sun, 30 Dec 2018 00:09:04 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4316168 erflesby <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4316949 This is just simply unacceptable. We reported this problem in July, and this problem is nowhere close to being solved despite 2018 coming to an end. Makes me wonder if they are just waiting for us to give up so that this problem can be forgotten.

]]>
Mon, 31 Dec 2018 02:55:06 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4316949 thinkpadfreak
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4317526 Unacceptable Indeed.

I just got mine back with a new screen. So far it's ok, but we'll see how long it lasts.

]]>
Mon, 31 Dec 2018 22:28:28 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4317526 chscki
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4318984
 wrote:

Unacceptable Indeed.

I just got mine back with a new screen. So far it's ok, but we'll see how long it lasts.


New screen incoming on Friday. If that also shows the same behaviour I agreed with ]]> Wed, 02 Jan 2019 20:11:23 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4318984 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4319077 My case is already a complain because they dont want to repair it. :smileyfrustrated:

]]>
Wed, 02 Jan 2019 21:35:55 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4319077 ineed
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4322725 Hi All.

 

Tablet purchased October 2018. Delivered mid-November 2018 and by mid-December the screen coating had worn off in multiple places particularly where the keyboard buttons touch the screen when closed. Really poor quality screen film. Given the laptop is supposed to be t ]]> Sun, 06 Jan 2019 10:21:09 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4322725 Silichb <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4324622


 wrote:

Hi All.

 

Tablet purchased October 2018. Delivered mid-November 2018 and by mid-December the screen coating had worn off in multiple places particularly where the keyboard buttons touch the screen when closed. ]]> Tue, 08 Jan 2019 08:01:19 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4324622 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4324719 I had the same problem. I have sent over the German support my X1. Then the technician said that this is not covered by the warranty. I would have to pay over 500 euros myself. Then I got in touch with the support and they said to me that Lenovo had no clues that there were any problems with the ]]> Tue, 08 Jan 2019 10:05:55 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4324719 ineed <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4325966


 wrote:

The support then offered me that they will make a complaint ticket. Now I am waiting for over a week for the response from the complaints department.


Keep us posted please .. Fingers crossed!

 < ]]> Wed, 09 Jan 2019 12:46:11 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4325966 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4328061 Thank you for choosing Lenovo eShop.

 

We are sorry for the update delay.

 

After checking with our Service Center, we were confirmed that the issue that was mentioned on the Lenovo forum has been fixed last year. Since your order was accepted and shipped fro ]]> Fri, 11 Jan 2019 07:46:45 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4328061 Silichb <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4328665 Wow. That's is an outrageous claim. If you paid by credit card, dispute the charge now with your credit card company. Doc then in Lenovo as well.

]]>
Fri, 11 Jan 2019 17:44:23 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4328665 erflesby
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4331378 Thanks for sharing your email conversation. That response is simply ridiculous.

]]>
Mon, 14 Jan 2019 20:33:16 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4331378 thinkpadfreak
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4331503 All. For those having the same issue if you can also post good quality photos up here of the screen and where the film is wearing/damaged then we can use this as a record of a common problem.

 

On a side night it isnt obvious that the film easily removable. Not sure if anyone has atte ]]> Mon, 14 Jan 2019 23:43:44 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4331503 Silichb <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4331893 We should also write all the websites, who tested the x1. So, they can write about it. Perhaps this might help?

]]>
Tue, 15 Jan 2019 12:03:56 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4331893 ineed
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4334641 Hello again, the famous youtuber unbox therapy just reviewed our tablet, I think It would a good idea if we could raise the screen scratch problem by contacting him and leaving comments under his Video asking him to investigate the issue.

 

 

]]>
Thu, 17 Jan 2019 23:09:37 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4334641 majidessa
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4334918
 wrote:

Hello again, the famous youtuber unbox therapy just reviewed our tablet, I think It would a good idea if we could raise the screen scratch problem by contacting him and leaving comments under his Video asking him to inve ]]> Fri, 18 Jan 2019 08:58:22 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4334918 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4334976 Got the same issue on my brand new X1 after a month and a half as well.

Reading this thread - this is outrageous. I can't believe this is happening. I've been using Surfaces for many years, and this has never happened...

]]>
Fri, 18 Jan 2019 09:58:13 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4334976 Disinto
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4338326 I'm having the same exact issue... The service depot also said it was CID and billed me for ~$800 to replace the screen even though I've only had the device for less than 2 months (Black Friday weekend). I assured the reps that this was unacceptable, since I had kept the device protected from dro ]]> Tue, 22 Jan 2019 04:05:29 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4338326 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4338348 All.

 

Can I suggest we share as much as possible but also each person incldued there case number on this forum so we can build up a record of the identical issues. My case number is #31402788.

 

If we can record as much factual infor ]]> Tue, 22 Jan 2019 05:29:37 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4338348 Silichb <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4338973 Today I give you guys some new informations. They have repaired my X1. The following panel is now in: LP130QP1-SPA1 ... someone had problems with it?

How did it get repaired? I had submitted the case to the complaint management. For about 2 weeks, no answer came until I called. They promis ]]>
Tue, 22 Jan 2019 19:17:54 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4338973 ineed
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4338976 still happy with the protection? i think i will also buy one...

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Tue, 22 Jan 2019 19:20:20 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4338976 ineed
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4339071 Tue, 22 Jan 2019 20:52:19 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4339071 pelujan <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4339938 Discovered and read through this entire thread's twelve pages yesterday in the course of my research on these machines. Can anyone provide a make/model # on panel or definite manufacture go-forward date where it's known the screens on the machines DON'T have a problem yet?

 

Thanks in ]]> Wed, 23 Jan 2019 15:56:46 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4339938 pelujan <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4339951 As my unit is still in the service depot after 7 business days of back-and-forth, I’m not sure about the model or manufacturer of the display itself.  However, regarding a 65w travel charger, Amazon sells some by Anker and Aukey that seem to do well. This is the one I’m eyeing that tech YouTubers ]]> Wed, 23 Jan 2019 16:05:59 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4339951 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4340043 Barring anyone knowing a better discount, coupon than the current B&N Gold one I think what I'm going to do is leave the standard 1-yr depot warranty, but add the accidental damage for $34.30 and if the screen has heartburn I'll send it in for replacement as this will be my secondary machine ]]> Wed, 23 Jan 2019 17:20:14 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4340043 pelujan <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4340300 Good news:

My screen was replaced in early December with this part: LP130QP1-SPA1 and I think it resolved the issue.  I have been travelling and using the pen regularly and so far there is no signs of scratches or scuffing. 

 

From my recollection, the initial scuffs appeared a ]]> Wed, 23 Jan 2019 21:26:13 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4340300 Heluca <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4340314 That is great news Heluca. I am currently waiting on my second repair. As you say, first repaired screen showed scuffs after a couple of weeks. However, when I first bought the machine it took a couple of months to show marks (they then extended rapidly).

Will report back soon - no news fro ]]> Wed, 23 Jan 2019 21:37:27 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4340314 luispe <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4340442 Lenovo is having a sale right now.  I'm really on the fence.  Should I wait for Lenovo to resolve this problem?  Are all models affected?  Is there a date by which damaged screens were shipped?  Should I just bite it and buy a screen protector?

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Thu, 24 Jan 2019 01:24:12 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4340442 sitoudien
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4340446 I would not. They have a really bad history of screwing things up on this model (I’ve had weird bugs still not resolved). I’d buy a Surface instead. 

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Thu, 24 Jan 2019 01:30:29 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4340446 Disinto
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4340514 I've had the original Surface Pro, two SP3s and one SP4. They've had their own problems, but mostly associated with the OS and not hardware. However, for me - and what keeps bringing me back to Lenovo and ThinkPads specifically - it's the keyboard, the keyboard, the keyboard.

 

I'm go ]]> Thu, 24 Jan 2019 03:27:07 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4340514 pelujan <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4340531 It's on sale right now. How can they verify new shipments have the FIXED LP130QP1-SPA1 panel?

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Thu, 24 Jan 2019 03:55:29 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4340531 sitoudien
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4340609 To date from reading on here

1. Lenovo have not accepted blame but have replaced panels due to this issue.

2. Lenovo have not provided anyone with details on which model numbers and batch numbers have fixed the issue or if they have fixed the issue at all

3. No details from Leno ]]> Thu, 24 Jan 2019 06:45:17 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4340609 Silichb <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4341232 A screen protector is a temporary fix until Lenovo offers a solution.  But the Boxwave screen protector has very bad reviews on amazon.  Camera and fingerprint cut outs are not included.  You have to request a custom cut.  What?

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Thu, 24 Jan 2019 17:38:07 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4341232 sitoudien
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4341325 Hey Folks,

 

Lenovo, in my opinion, must acknowledge and remediate this fundamental defect.  Unequivocally. 

 

That said, and until we get a loud enough voice, for those who have new and/or as-yet undamaged screens, I can identify a couple of screen protectors that I have ]]> Thu, 24 Jan 2019 19:27:10 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4341325 MtnMike <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4343042 OK so after looking into screen protectors, I got overexcited and bought this tablet. Got the tablet, and after a single day of use, literally one day, while waiting on the protector (which took longer to arrive), the tablet got two scuffs on the screen. One of the scuffs _isn't even on the actua ]]> Sat, 26 Jan 2019 19:10:39 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4343042 erflesby <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4343170 Ah, then this latest news made the right decision that was staring  me in the face. Unboxed my five month old HP Spectre x360 13T (i78550u, 16GB DDR3 RAM, 13.3" 4K LCD, 2.78#) that was my X1 Extreme's predecessor and going to run with that for travel, will keep both machines.

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Sat, 26 Jan 2019 23:24:20 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4343170 pelujan
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4343248 my previous travel machine is a 4lb machine which is overall better than the X1, but it's going to be hard to go back to that exclusively. For travel I'll have to baby the X1 and put a piece of cloth between the keyboard and screen. Got a protective cloth with a vaio a couple of years back, the o ]]> Sun, 27 Jan 2019 02:01:46 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4343248 erflesby <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4343265 You're not the only one who wants a 13 inch tablet.  I don't know why Microsoft settled on 12 inches as standard for these type of machiens. Even they produce the Surface Book 13 and 15.  Beside the HP elite x2, there's the Acer Switch 7.  Even Chuwi had a 13.5" screen tablet.  Poor processo ]]> Sun, 27 Jan 2019 02:50:06 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4343265 sitoudien <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4343274 yeah the chuwi seems like a dog, though for the price is could be interesting. Problem is there's no where to buy it. The Acer, I didn't know about, but I've been weary of their other 10 and 12" tablets for some reason. I guess I will stop there so as not to risk going further OT.

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Sun, 27 Jan 2019 03:11:13 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4343274 erflesby
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4343418 Dear all, 

 

Great dialogue about alternatives to the X1T3, but I would rather ensure that we remain on-topic wrt the screen scuffing and coating issues. I am trying to have this discussion gain momentum within Lenovo, and really would like this thread to help consolidating the issue, ]]> Sun, 27 Jan 2019 10:24:12 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4343418 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4344313 Agreed. we need to stay on topic to get a permanent fix to this issue (not a difficult thing to achieve, my Ipad get's a huge amount of abuse and the screen is flawless).

 

For me Lenovo have just agreed in writing to provide a "comlimentary repair", read "Lenovo doesnt ]]> Mon, 28 Jan 2019 11:24:28 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4344313 Silichb <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4344961 Hi all,

 

I have the same problem with the screen.

I ordered the tablet in December and I got it 2 weeks ago. I used it for just 3 days and the screen is already scratched from the keyboard!!!  

The tablet is in service right now and I wait to receive a response from them ]]> Mon, 28 Jan 2019 21:24:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4344961 my_sttelo <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4345039 Ok it's time for a recall. Just pull them all back in and do it right. 

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Mon, 28 Jan 2019 22:45:44 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4345039 erflesby
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4345294 Link to the video? (in regards to the unbox therapy youtube reviewer comment campaign) it's probably worthwhile to raise the issue with someone who has an audience - although I'm not sure that's what his platform was exactly intended for and the warranty/recall/factory support should suffice so t ]]> Tue, 29 Jan 2019 06:31:35 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4345294 Cloud9AeroDsign <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4345384 Alerted my company IT. THey'll contact Lenovo. We're a 110,000-employee company, and a huge Lenovo customer, so I hope we can have some weight. Will post any positive statement, if any.

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Tue, 29 Jan 2019 09:13:03 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4345384 Disinto
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4345591 I finally got my X1T3 back from the service depot yesterday after about 9 days of back-and-forth (and the closest depot is actually in my city -- less than 20 minutes from my house ha). The screen looks amazing now, as it should; however, every time I spoke with a representative, they had "n ]]> Tue, 29 Jan 2019 13:55:46 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4345591 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4346579 Hi, i have the same issus, want to know did you pay for this replacement ?

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Wed, 30 Jan 2019 11:00:16 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4346579 Inlet
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4346687 I absolutely did NOT pay for the replacement. They did try to bill me for it, but I knew without a doubt that it wasn't me that scuffed the screen in only 5 weeks of use (I'm super careful). It was going to cost ~$800, but after many conversations (all were pleasant) the manager of the depot said ]]> Wed, 30 Jan 2019 13:12:55 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4346687 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4347075 same story i had...ridiculous

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Wed, 30 Jan 2019 18:11:27 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4347075 ineed
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4348649 Any others with Case/Complaint numbers they can post on here to continue to build the case?

 

Lenovo for me still havent provided detail on what if anything has changed to the faulty anti-glare film, but have tried to suggest the "revised" keyboard is part of the fix (doesnt ad ]]> Fri, 01 Feb 2019 10:50:31 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4348649 Silichb <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4348660 Also. Who if anyone has been issued with the enchanced/revised keyboard? Can photos be posted (including part/serial numbers), not that this is the issue of course and ammusing that Lenovo engineers waste time trying to fix something that is just a bandaid and not satisfactory.

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Fri, 01 Feb 2019 11:04:56 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4348660 Silichb
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4348666 Well .. out of my own experience I can definitely tell you the keyboard hasn't got anything to do with it .. I even get coating peeling off in areas where I do increased fingertapping .. (Asphalt 9 is a great example where there are two areas in the screen where the touch controls are ...) ... Wh ]]> Fri, 01 Feb 2019 11:10:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4348666 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4349944 Hi, i have the same exact issus, purchase 2 month ago, and there are scracthes one big and other are tiny.  Case #407PY4Q, lets see what happened. Also attached the picture for reference.

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Sat, 02 Feb 2019 23:37:02 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4349944 Inlet
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4350036 Welp, after exchanging my x1 tablet for a new x1 tablet one month ago, today I discovered several scratches in the upper corner on the opposite side where the fingerprinter is, almost the exact same location where my previous x1 tablet's scratches were located. I called technical support in Atlan ]]> Sun, 03 Feb 2019 05:51:09 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4350036 tonylaw19 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4376692 Sun, 10 Feb 2019 19:13:53 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4376692 topmahof <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4356359 Hi again, 

 

I got the tablet from the service. They changed my screen for free. The service have confirmed that lenovo knows about this problem and they also issued the keypad and display with special code that resolve the problem. My tablet was produced at the end of December but on ]]> Sun, 10 Feb 2019 19:36:13 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4356359 my_sttelo <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4356370 Sun, 10 Feb 2019 19:48:59 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4356370 tonylaw19 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4356379 The service told me that if they have a problem with the screen scratches ,they must order new led screen with special code that resolve the problem. Also the tablet must have the new keyboard 

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Sun, 10 Feb 2019 19:54:49 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4356379 my_sttelo
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4356455 I had my screen replaced under warranty about 5 weeks ago because the coating started to pick off after only a few weeks of light use.  After the same light use (find hidden objects with the stylus and navigate with my finger in G5 games), my screen is full of fine scratches.

 

It's c ]]> Sun, 10 Feb 2019 22:15:36 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4356455 chscki <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4358121 I wanted to throw my voice in. I bought my device in November and has the same issue as has been described many time within a month. I had it sent in for repair, they replaced the screen, and sent it back. I didn't use it for a while due to a trip, but started using it again in mid January. Again ]]> Tue, 12 Feb 2019 17:20:04 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4358121 anonymous <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4358333 Is the class action legit? I'm not sure if I want to give my personal info yet unless someone vouches for it. However, it does seem like a class action is the only real way to fix this, as no matter how many individuals approach Lenovo, they will always pursue the same strategy of one-off fixes ( ]]> Tue, 12 Feb 2019 21:25:29 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4358333 erflesby <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4358343 I stuck my neck out and contacted them via email. They got back to me very quickly and did not want much detailed personal information. It was primarily information about the product and issue. I doubt being in Wyoming that they will take action in my state, but I figured any way I can help in ge ]]> Tue, 12 Feb 2019 21:41:00 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4358343 anonymous <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4360115 Spoke too soon.  Not two months later and I have already noticed scratches.  This tablet has been such an epic waste of my time.  It has never worked properly and it has been a never ending cavalcade of support calls and onsite visits swapping out every part.  The scratching on the bezel are by t ]]> Thu, 14 Feb 2019 18:08:15 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4360115 Heluca <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4360269 Hi Guys, I am interested in getting an X1 until I read these comments here. I am assured by Lenovo that the fix is in place and new units manufactured come with the fixed screen/keyboard however having read this thread and the fact that people are still getting faulty new and replacement screens ]]> Thu, 14 Feb 2019 22:41:05 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4360269 neshah <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4361304 My machine has had 2 screen replacements so far … (With the third screen again showing the same behaviour)..

Servicing the X1T3 however was a breeze. That's what Lenovo has always been known for and the X1T3 is no different. Swapping the screen in both cases was done in 20-30 mins tops. No ]]>
Sat, 16 Feb 2019 08:54:18 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4361304 wditters
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4361783 Hey All!

 

I read through all of the pages and didn't seem to see this so I figured I would bring it up. 

 

I have seen people across a number of threads with different machines and generations (X1 Extreme, Yoga etc) and they seem to be seeing the same anti glare coating s ]]> Sun, 17 Feb 2019 05:46:36 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4361783 B-rett <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4362043 If you care about image quality you won't bother with the protector. The decrease in quality was pretty severe in my case, to the point of defeating the purpose - it's an all screen device, the point is to have an extremely high quality display. Without it, you have nothing.

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Sun, 17 Feb 2019 17:32:29 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4362043 erflesby
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4362252 Hey MtnMike!

 

Just seeing how your extended screen protector use has been overall? Any big negatives or much decrease in visual screen quality? Thanks for your time and insight, they are much appreciated!

 

Regards

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Mon, 18 Feb 2019 02:43:42 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4362252 B-rett
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4362294 [Apologies, I know we're trying to keep this thread on-topic, but my feedback was solicited, so...here goes...]

 

B-rett,

 

The screen protector I'm currently using (The BROTECT AirGlass model from protectionfilms24.com) has--in MY opinion--been very good, and is holding u ]]> Mon, 18 Feb 2019 04:45:01 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4362294 MtnMike <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4362794 I have a five month old X1 Extreme and one year old Yoga 920 both, no problems with screen protective coating on either to-date and I touch on both a fair amount, particularly the Yoga. I also have a leather folio stand cover on both so when thrown in a bag the screen never comes completely down ]]> Mon, 18 Feb 2019 18:23:33 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4362794 pelujan <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4364242 Hi

After few days i also get scratched on my screen

I called Lenovo' they gonna change my screen for a new one, and also a new keyboard

 

They only tell me that the Keyboard was fixed, but the screen remains the same model.

Do you have any experience with this " ]]> Wed, 20 Feb 2019 09:14:30 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4364242 Eiceys <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4364246 I am still not sold on the solution. My current screen has coating feeling off from touches, not keyboard or pen. Clearly visible in areas where I tap while playing a game for instance .. I have a new keyboard as well.. No change. Coating still comes off. . 

 

 

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Wed, 20 Feb 2019 09:19:48 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4364246 wditters
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4364248 Wow this is so frustrating ! 

What will you do?

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Wed, 20 Feb 2019 09:22:50 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4364248 Eiceys
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4364839 An update on my case: I sent my X1 in for the second time after multiple calls and the service agent assuring me this is a known problem and they would replace the type cover with the "new" one in addtion to the screen. I just received an invoice for $700 for the "cosmetic" repair on the device. ]]> Wed, 20 Feb 2019 22:50:03 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4364839 anonymous <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4364928 it's a known issue on multiple devices, and it's just laziness on their part for not fixing it. Nonpeeling screen coating is a solved problem, an elementary ante required to do business with glass screens. This is a joke at this point, and their playing dumb is only going to get them so far.

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Thu, 21 Feb 2019 02:14:22 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4364928 erflesby
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4364949 Keep pressing, TeKnical! They sent me the same invoice, and the service rep finally agreed to do it free of charge. I actually sent them a link to this exact forum. This happened early January 2019.

 

***An update on my X1T3 unit: so far after a month of normal use, no issues with sec ]]> Thu, 21 Feb 2019 03:13:49 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4364949 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4365536 Thanks for the positive words. I called them up again and realized the supplied support number in the most recent email was for a 3rd party repair depot who could care less about what Lenovo said. They did however say the would wave the fee because this repair was withi 90 days of the first repai ]]> Thu, 21 Feb 2019 16:50:36 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4365536 anonymous <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4368022 Screen coating peeling again - 3rd time. 

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Sun, 24 Feb 2019 21:14:06 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4368022 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4368066 My X1 is in a return box sitting at the FedEx pick-up place waiting to get its scrreen replaced again AND it needs a new SSD.  It won't boot and fails the NVMe diaganostic.

 

:smileymad: :smileysad:

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Sun, 24 Feb 2019 23:29:35 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4368066 chscki
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4368292 Does anybody succeed to fix the problem definitly ? Without screen protection

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Mon, 25 Feb 2019 05:27:24 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4368292 Eiceys
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370141 Hi all!

 

Thanks for being great about posting your experiences. This is now happening to my tablet (had it for 2 weeks) and I've initiated the depot repair. Let's hope the process goes well and that it's fixed on the first go around. 

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Wed, 27 Feb 2019 01:58:04 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370141 Orion9282
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370144 Don't get your hopes up. Just got mine back and while they replaced the screen, the keyboard is still the same as before the repair....

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Wed, 27 Feb 2019 02:02:35 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370144 JU808
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370150 I was encouraged by another poster that talked about a different film on the screen on his second or third replacement. Is this the first replacement for your tablet?

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Wed, 27 Feb 2019 02:09:28 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370150 Orion9282
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370162 Yep, first replacement. Can't say that I see a difference in the screen coating, but it might be different. I was hoping to get a new keyboard too, as the largest scratch on my screen definitely seemed to come from the keyboard. Even tried to convince the Lenovo support guy to tell me what the re ]]> Wed, 27 Feb 2019 02:19:15 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370162 JU808 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370199 Boy, I'm really skeptical of their solution, but I really really hope they know how to fix this thing. It's otherwise a great computer, and honestly one of, if not the best, tablet in this form factor. How quick was the turnaround for the depot repair? They said 7 business days but is that what y ]]> Wed, 27 Feb 2019 03:24:11 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370199 Orion9282 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370211 Mine took exactly a week from the day I posted it with FEDEX.  I would've preferred to wait a few extra days though and get a not-scratching -the screen keyboard

 

Let us know how it goes...

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Wed, 27 Feb 2019 03:38:05 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370211 JU808
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370216 Mine arraived at there service depot 11 days ago and still has not been "reparied". When I called to get details they basically said "yea we will get it done soon". So much for the 6 days quoted on the email.

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Wed, 27 Feb 2019 03:47:31 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370216 anonymous
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370220 Wed, 27 Feb 2019 03:54:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370220 Orion9282 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370241 @TeKnical, I bet they are still awaiting your payment :smileymad:

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Wed, 27 Feb 2019 04:56:51 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370241 JU808
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370257 Just caught up on the entire thread. Not feeling too great about my chances of getting a fixed device and it looks like most have fixed the problem with a screen protector.

 

Not acceptable in my opinion.

 

Per the request of others:

Service Case # 407VR4Y Wed, 27 Feb 2019 05:13:31 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370257 Orion9282 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370491 Nope. I confirmed that was not the case in my most recent call. 

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Wed, 27 Feb 2019 13:17:55 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370491 anonymous
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370517 It's time to give up on hoping Lenovo will fix this. They have their heads in the sand and will sooner discontinue the product and sweep it under the rug. Did you see their line up at MWC? We'll have to solve it ourselves. We need a chemical to rub off the current coating and a new coating method ]]> Wed, 27 Feb 2019 14:02:26 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370517 erflesby <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370950 Update on my repair. I recieved the unit (12 days in repair this time) and although I was promised a new keyboard/type cover that was re-designed, they did not replace it. I can tell by the minor scuffs that the original had. I will be trying a screen protector which I think is a totally unac ]]> Wed, 27 Feb 2019 23:32:55 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370950 anonymous <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370963 Same here. When I got my unit back yeterday, the keyboard was so clean that I thought it might be a new one. Until I notice the scuffs on the corners..

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Thu, 28 Feb 2019 00:06:31 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370963 JU808
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370973 Well... I spoke too soon. I thought maybe the coating was different, but I guess it isn't because the scuffs are ALREADY coming back after 1.5 months of use after repair (same spots as before). The keyboard is definitely to blame as I have not even used the pen on this new display. This is ridicu ]]> Thu, 28 Feb 2019 00:28:54 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370973 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370977 If anyone is successful getting a different device please let us know.

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Thu, 28 Feb 2019 00:34:10 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370977 anonymous
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370982 Oh no! Brandonmeister - You were our last hope as I think you were the only user in here that had some success with a repaired device. I just spoke to Lenovo and the engineering team still hasn't recognized this as an issue. 

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Thu, 28 Feb 2019 00:47:16 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370982 Orion9282
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370984 Update from my end.

 

Heading in to service in Hong Kong for Lenovo to supposedly change the screen and keyboard. I expect to probably have the same issue again in a few weeks after replacement.

 

Lenovo have continued to try and claim this is not a warranty ]]> Thu, 28 Feb 2019 00:52:44 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370984 Silichb <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4370991 I have the magic 01HX850 keyboard AND I have had scratches on the screen

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Thu, 28 Feb 2019 01:12:39 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4370991 JU808
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4371658 OK... so I reached out to Lenovo and they have "escalated" my case, since it is a recurring issue. However, when I spoke to the first person I talked with at the service depot to receive my new ticket number, he said there was NO paperwork AT ALL leading depots to believe this was a rec ]]> Thu, 28 Feb 2019 21:56:23 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4371658 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4371681 Too bad they are not doing an exchange!

 

I thought the scratches were caused by from the trackpoint too. There are replacement trackpoint caps available (10 caps a pckage. Who needs that many??), which means they are removable easily. I'm wondering whether taking the  off would help, ]]> Thu, 28 Feb 2019 22:47:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4371681 JU808 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4371682 Yep! The middle click button is the culprit in my case. Looks like the raised ridge is too tall! Ugh, and thanks for the update. I was going to call the depot also.

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Thu, 28 Feb 2019 22:55:56 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4371682 Orion9282
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4371693 Yeah.. I’m sorry, JU808, I meant the TrackPAD middle button. Not trackpoint. I didn’t make that clear. Here’s a pic of the exact part causing my issues.

 

Good luck, Orion!

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Thu, 28 Feb 2019 23:20:15 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4371693 Brandomeister
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372392 My X1 tablet shipped on the last day of January and had keyboard FRU 02HL150.  I was hoping this might prevent the screen scratching issue but when I took a ruler and set it lengthwise on the keyboard then pushed it from the front of the keyboard to the back, it catches on the raised bumps on the ]]> Fri, 01 Mar 2019 19:29:16 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4372392 Anonymous <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372512 Hello everyone,

 

Im am sadly another person who purchased an X1 Gen 3 that is also having this issue. I recieved mine at the end of december and a bout a month later began noticing scuffs on my X1. Being a school used device (mainly using keyboard barely any touch or pen use) I have ]]> Fri, 01 Mar 2019 22:24:48 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4372512 MotoX01 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372571 Thanks for the well-wishes, team. Also, welcome to the club, MotoX01... such a bummer for an otherwise amazing device.

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Sat, 02 Mar 2019 00:52:12 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4372571 Orion9282
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372574 Be aware that they may try to bill you. Make sure you push back! 

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Sat, 02 Mar 2019 00:55:49 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4372574 anonymous
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372579 Ugh, what a pain in the *butt. Seriously. Thanks for the heads up TeKnical. Did you end up going with a screen protector on yours?

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Sat, 02 Mar 2019 01:15:40 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4372579 Orion9282
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372643 I ordered one and am still awaiting it. 

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Sat, 02 Mar 2019 05:16:15 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4372643 anonymous
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372713 I posted a comment in Dec 2018 (Message #68 on page 7 of this thread), quoting a sales agent assuring me that the screen scratching issue had been resolved with updated glass coating. Sadly, this was a lie as my screen is now showing wear. My scratch appears in line with the middle trackpad butto ]]> Sat, 02 Mar 2019 08:24:58 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4372713 sgrjwls <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372812 Funny part is the heat issue could be fixed if we could actually install Intel's Xtreme tuning tool... But we can't even install that: unsupported processor! :smileyvery-happy:

 

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Sat, 02 Mar 2019 13:05:29 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4372812 erflesby
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372816 Yeah! I can attest to the heat for the 8550u. I had to use ThrottleStop to undervolt and underclock to keep from thermal throttling all the time. It was running 75-85°C consistently which is not safe at all... Also, I was only getting a mere 3 hours of battery life. However, once undervolting (-9 ]]> Sat, 02 Mar 2019 13:20:41 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4372816 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4372823 Hi all,

 

I've noticed lag too on my i7. Per someone else's comment about keeping this thread on topic (screen scratching issue)... I found a relevant reddit post where a user had success with tweaking the processor settings and put it on this forum thread:

 

Forum Guidelines before posting comments and please pay particular attention to this section:

 

It is acceptable to state concern for how a particular Lenovo policy, performance, or procedure does o ]]> Wed, 06 Mar 2019 22:32:59 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4376712 topmahof <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4376720 Dear Dave,

 

As a customer who has had the same issue three times already with no prospect of adequate solution from Lenovo, I find this response extremely inappropriate. I would have expected a response to our concerns.

 

Kind regards

]]> Wed, 06 Mar 2019 22:39:22 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4376720 luispe <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4376754 I appreciate everyone's responses, and thank you for letting me come here and have therapy around this issue. 

 

We vote with our money. They've already lost all of us as customers and they don't care about losing more.

 

The problems with this machine are well documented ]]> Wed, 06 Mar 2019 23:20:07 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4376754 Orion9282 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4376771 To second this, although Dell has had a bad wrap in the past, they have nothing but great in terms of customer service in my recent experiences. They don't feel as fragemented as Lenovo does where no one seems to be aware of what was said in my previous conversations. I will be steering clear of ]]> Thu, 07 Mar 2019 00:06:34 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4376771 anonymous <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4377173 In agreement with Lenovo I took off my screenprotector on February 25th. Today, March 7 the first bit of coating came off again ... This was my second screen. And this time I took care of not using my pen. Only my fingers. And behold, the coating came off .. again .. I matched the spot with exact ]]> Thu, 07 Mar 2019 12:25:07 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4377173 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4377254 Thanks wditters. I wish I could do the same and have a meaningful conversation with someone at Lenovo who would genuinely listen. If anyone knows how to do that in the states, let me know how to contact them.

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Thu, 07 Mar 2019 14:10:39 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4377254 Orion9282
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4377670 Yeah Orion! I've pretty much had the same experience as you... until now. A customer care rep contacted me a few days ago and has really been helpful! So, if you can get past the one crazy person to someone else, you might have better luck. Not sure if that is possible!

 

*Update on m ]]> Thu, 07 Mar 2019 21:30:36 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4377670 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4377756 Yeah, Orion! I've had pretty much the same experience as you with the reps... until now. A customer care rep just reached out to me this week, and he was awesome. If you can just get past the terrible ones to find that one good rep, it would be so much better...

 

Update on my experie ]]> Fri, 08 Mar 2019 00:31:48 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4377756 Brandomeister <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4389528 Hi all,

 

Was looking into one of these as, well, basically the surface pro doesn't have or support tb3 (why they wouldn't is a totally different story), but after reading all this i am having second thoughts, mainly because more than half the time i will have it closed (i use a few m ]]> Fri, 22 Mar 2019 20:14:55 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4389528 DrunkenBeetle <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4392013


 wrote:

Hi all,

 

Was looking into one of these as, well, basically the surface pro doesn't have or support tb3 (why they wouldn't is a totally different story), but after reading all this i am having second tho ]]> Tue, 26 Mar 2019 13:14:32 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4392013 wditters <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4392503 Thanks for the heads up on this one!

 

Like I said, this would have been perfect and would have snapped it up straight away, especially with the sales that are on. Looks like I'll have to wait till Microsoft bring out a TB3 dongle, which is highly unlikely. More then likely I'll get m ]]> Wed, 27 Mar 2019 02:42:37 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4392503 DrunkenBeetle <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4415577 If I can add to the topic my experience as an artist/designer, here's a very short summary:

 

-Had a surface pro 3, wanted to upgrade to surface pro 6. 
- Every surface pro 6 that I got in my hands (around 25 of them, from different locations in the USA and Canada) had severe scree ]]> Fri, 26 Apr 2019 19:50:42 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4415577 caliss123 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4426789 Just to update everone.

Spoke the sales representaive over chat about this issue. He didn't have a clue.

I really wanted to buy this model and just was about to, good thing I came across this forum. Thank you, all.

 

 

Chat Transcript:

 

Edwin Giov ]]> Sat, 11 May 2019 19:22:12 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4426789 dark_crusader <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4429595 I have the same issue and it is close to the area of touchpad of keyboard. It is seems that something from keyboard creating all scruffs.

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Wed, 15 May 2019 07:55:07 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4429595 _Evangelos_
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4429972 Just to add my $.02, it is MOST unfortunate that this is still an issue with newer production/sales. Like many others here I was strongy considering purchasing one of these tablets due to the form factor, the inclusion of TB3, and the (prior) Lenovo reputation for quality & durability.

]]> Wed, 15 May 2019 16:45:59 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4429972 FL_Guy <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4429989 Is there ANY owner in this thread who has put a screen protector on, BROTECT® AirGlass® or otherwise who, to-date, their screen has held up and 'plasticity,' 'reflectivity' or otherwise is happy and confident in their solution's longevity to date?

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Wed, 15 May 2019 17:03:46 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4429989 pelujan
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4430051 I hated the glossy brotect for degraded display quality and contrast, while another here was happy with it.

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Wed, 15 May 2019 17:54:26 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4430051 erflesby
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4430072 I have the boxwave one, it's matte and I prefer this to the original polished screen. I haven't had any problem with the screen protector yet, and I use my tablet to do digital painting and creative work (design and **bleep**). Use the stylus a lot and I find it better with a matte protector. If ]]> Wed, 15 May 2019 18:14:37 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4430072 caliss123 <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4430076 caliss123 how about touch with the Boxwave protector? Scroll ]]> Wed, 15 May 2019 18:17:01 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4430076 pelujan <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4430083 Exactly the same in my experience. I even like it more since there's kind of a paper feel to it, feels more traditional. I also have a brand new wacom 24hd at work and the thinkpad definitely feels more responsive to touch. 

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Wed, 15 May 2019 18:23:05 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4430083 caliss123
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4430157 I got the brotec 6 weeks or so ago. It does seem to solve the problem. I can live with the plasticky feeling (tho I don't like it), but the mirror-like effect sucks.

 

My first and last Lenovo product

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Wed, 15 May 2019 19:19:36 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4430157 JU808
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4430165 I am using the Celicious Vivid glossy protector and I am not impressed. It has already shown some wear arounf the center click button and other small scratches all over the screen. I would avoid this one.

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Wed, 15 May 2019 19:25:24 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4430165 anonymous
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4430424 In addition to the screen protector I'd slap a ThinkPad X1 Tablet Gen 3 Protector Case on it for when the lid's put down and it's folde ]]> Thu, 16 May 2019 01:53:06 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4430424 pelujan <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4434197 Bummer, the screen on my X1 Tablet is showing scratches and what appear to be wear 'spots' on the screen too, after about 6 months.

 

Has anyone had any more information as to what Lenovo will do to remedy the problem. One of the main reasons I bought this machine was for its screen, ]]> Tue, 21 May 2019 00:35:29 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4434197 bcislander <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4435401 I have the relatively inexpensive matte FX-Antireflex-HD from atFolix on mine.  It is an excellent fit, with all the holes cut correctly, and is good for nonreflection and feel and transparency.  It does add some 'sparkling' which is very like the well-known issue with one one ]]> Wed, 22 May 2019 09:01:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4435401 d_r <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4436968 d_r,

 

I'm using the BoxWave matte protector currently, and it seems to be doing a decent job.  However, the cutouts aren't as accurate as I'd like (and I think I have the protector installed as well lined-up as possible).

 

Did you order your atFolix protector from a reta ]]> Thu, 23 May 2019 17:10:36 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4436968 MtnMike <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4437362 Fri, 24 May 2019 03:41:58 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4437362 d_r <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4437721 d_r,

 

Thank you!  Very useful information.

 

If you're a fan of the PhotoDon products, I'm working with them to make a custom screen protector for the X1T3.  I'm not familiar with their products, but you mentioned their "matte MHX25% film" as probably bein ]]> Fri, 24 May 2019 14:41:37 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4437721 MtnMike <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4437796 FWIW, I just got off the phone after speaking to Customer Support. With no 'pushback', Lenovo will be replacing the screen on my X1 Tablet. Shipping box is on the way. 

 

Should I hope that the new screen will be free from this problem, or is a screen protector now on my shopping list ]]> Fri, 24 May 2019 16:07:56 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4437796 bcislander <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4437820 bcislander,

 

Before you ship off your X1T3, get the display panel information using the (free) HWInfo tool.  I like the "portable" version...no installation, just extract the files and run the *.exe.

 

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Fri, 24 May 2019 16:35:21 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4437820 MtnMike
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4438074 Thanks. HWInfo shows the exact same details for my display. 

 

Here are a couple of pics of the screen showing the scratches and 'shiny spots'. There are also a number of pin head sized spots which are not visible in the pics.

[oldimg]165244iE9075A9E622A4E5A[/oldimg]

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Sat, 25 May 2019 00:18:33 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4438074 bcislander
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4438278

If you're a fan of the PhotoDon products, I'm working with them to make a custom screen protector for the X1T3.  I'm not familiar with their products, but you mentioned their "matte MHX25% film" as probably being the ]]> Sat, 25 May 2019 09:07:01 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4438278 d_r <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4440718 I am having similar issues with my X1 tablet 3rd gen bought last Aug.

 

The first a couple of scuffing appeared near the area of touchpad buttons after 4 months of normal use. Sent it in to service, and was told it was my own responsibility and billed me over $700 for a new screen. I ]]> Tue, 28 May 2019 15:56:56 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4440718 Kzbj <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4440725 For reference, I ended up getting a refund on my device after the 3rd time it happened.

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Tue, 28 May 2019 15:59:38 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4440725 luispe
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4440800 Which department did you talk to?

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Tue, 28 May 2019 17:12:50 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4440800 Kzbj
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4444016 The Lenovo 4X40Q62112 X1 Tablet 3rd gen protector, though built very solidly and has a good screen protector on the top half of the clam shells that clip together, adds another .5" of bevel all the way around. When putting the LCD into the bottom tray, the keyboard can't fold up and have tha ]]> Sat, 01 Jun 2019 18:27:39 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4444016 pelujan <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4445174 I've had a lot of issues with my tablet besides the screen scratching and Lenovo finally replaced the unit in April.  It is a customized unit, so they had to build it specifically for my order.  While this did resolve the serious malfunctions I was experiencing, I am dissapointed to report that t ]]> Mon, 03 Jun 2019 18:03:00 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4445174 Heluca <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4448803 I just got my X1T3 back from having the screen replaced under warranty.

 

The good news, no scratches or other blemishes.

 

The bad news is HWInfo reports the same monitor name (LP130QP1-SPA1) and date of manufacture (2016).

 

Screen protector testers: Conclusi ]]> Sat, 08 Jun 2019 01:55:13 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4448803 bcislander <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4448853 bcislander,

 

Funny you should ask about protectors.  I received my Photodon screen protector today and just installed it, and the initial impression is...it's stellar!  If you've not seen your screen with a matte protector on it, this may not help, but I'd say the Photodon "MXH& ]]> Sat, 08 Jun 2019 04:21:20 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4448853 MtnMike <![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4448856 MtnMike,

 

Thanks for your reply. I will contact Photodon. Is there anyone in particular with whom you dealt?

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Sat, 08 Jun 2019 04:25:37 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4448856 bcislander
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4448857 bcislander, 

 

The person with whom I traded e-mails the most is Jo Paige.  From my interactions, all the folks at Photodon are great!

 

Glad d_r put me on to them.

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Sat, 08 Jun 2019 04:33:38 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4448857 MtnMike
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4448982
 wrote:

There is a bit more stiction on a pen tip than with the BoxWave matte protector, which had the most paper-like feel of all the protectors I've used. 

On my older tablets with the Photodon protectors I fo ]]> Sat, 08 Jun 2019 09:53:08 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4448982 d_r <![CDATA[ Re: X1 Tablet 3rd Gen - Screen Protector ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4450431 MtnMike,

 

I opted for the IR Facial Recognition sensors on my X1T3. Do you know if the Photodon screen protector will interfere with this function, or is there an opening in the screen protector for these sensors?

 

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Mon, 10 Jun 2019 15:58:54 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4450431 bcislander
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4450668 I did 5HS protector, mentioning your e-mail contact and this thread both. Chat support person brought it right up, gave me the dimensions and the link to custom cut, ordered it right up - $33.60.

 

Also have the atfolix  wrote:

 

I opted for the IR Facial Recognition sensors on my X1T3. Do you know if the Photodon screen protector will interfere with this function, or is there an opening in the screen protector for these sensors?

Mon, 10 Jun 2019 21:19:00 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4450676 d_r
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4450689 pelujan,

 

Awaiting your comparison between the two screen protectors before I make the decision.

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Mon, 10 Jun 2019 21:36:40 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4450689 bcislander
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4451900 Photodon shipped next day from order, set to arrive Friday. atfolix is looking like the better part of four weeks.

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Wed, 12 Jun 2019 12:32:22 +0000 https://forums.lenovo.com/topic/findpost/1084/4126264/4451900 pelujan
<![CDATA[ Re: X1 Tablet 3rd Gen - Screen scratching ]]> https://forums.lenovo.com/topic/findpost/1084/4126264/4454332 Photodon by TKO, reason being atfolix sent me a screen protector for an X1C 5th gen even though my order very specifically states 'X1 Tablet 3rd Gen.' That being said, the photodon comes with: