in ThinkPad: T400 / T500 and newer T series Laptops https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T-series-Laptops/t410s-vertical-band-in-my-LCD/m-p/245040 ThinkPad: T400 / T500 and newer T series Laptops topics Fri, 02 Jul 2010 18:23:21 +0000 tp01_en <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245040 I have had my t410s for a couple of months, yesterday a vertical band appeared in my display.  A quick search online brought up this: http://www.youtube.com/watch?v=rM9_ZM_8qkQ 

which is exactly what I s ]]> Fri, 02 Jul 2010 18:23:21 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245040 aseer <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245041 I hope you can get it fixed.  Yeah I agree that the tech support having a strong chinese accent 'doesn't really help at all.

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Fri, 02 Jul 2010 18:31:39 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245041 awjc11
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245043 had nothing to with Chinese, just difficult to communicate with (never thought I would look to Dell as a standard for support but they impressed me much more than the Lenovo experience, especially their business support system).

 

After some more reading of folk posting about this I a ]]> Fri, 02 Jul 2010 19:03:16 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245043 aseer <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245055 Got exactly the same issue. I called for warranty support, and they'll send somebody on Monday (Thankfully I got on-site warranty). They seemed to know what part they need... will post more if I find out what the issue is :-)

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Fri, 02 Jul 2010 19:39:42 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245055 Volker1
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245501 For the record: Technician came and replaced the LCD. Took maybe 10 minutes. Works perfectly now :-)

 

I asked him if he noticed anything about T410s displays failing and he was not aware of any issue with that particular model.

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Mon, 05 Jul 2010 14:10:27 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245501 Volker1
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245553 Volker1, Aseer,

 

We have seen some of these symptoms, and I feel confident that the replacement LCDs being used would conclusively resolve the trouble.  I hope that you will be able to engage service and get this addressed.

 

In the US, ]]> Mon, 05 Jul 2010 17:24:27 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245553 Mark_Lenovo <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245556 That is good to hear, namely that the lcd swap fixes the issue.  My issue is now intermittent, sometimes there (exactly as shown in the link I posted) and then it goes away.  Can I assume they will swap the LCD even if on boot the issue is temporarily gone? (namely, that they won't return it with ]]> Mon, 05 Jul 2010 17:44:13 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245556 aseer <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245568 Having the same problem. Lived with it for a month, not it's getting worse and worse. I'm very disappointed with the quality of what is supposed to be a tough stirdy laptop.

Last week I went to a Lenovo warranty service, they have ordered the LCD, just waiting for it to arrive.

I'm ju ]]> Mon, 05 Jul 2010 18:30:46 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245568 andrjam <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245620  


wrote:

Having the same problem. Lived with it for a month, not it's getting worse and worse. I'm very disappointed with the quality of what is supposed to be a tough stirdy laptop.

Last week I went to a Lenovo warranty ]]> Tue, 06 Jul 2010 00:09:25 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245620 lead_org <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245704 I have a T400S with the same problem. It took Lenovo 30 days to repair and replace the screen. (only 2 months old). Last week it happened again (4-1/2 months old). I called Lenovo to book in for a repair and told them I do not want it to take 30 days again for repair.

I am waiting on a repl ]]> Tue, 06 Jul 2010 12:46:07 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245704 yianni127 <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245741  

wrote:

I have a T400S with the same problem. It took Lenovo 30 days to repair and replace the screen. (only 2 months old). Last week it happened again (4-1/2 months old). I called Lenovo to book in for a repair and told them I do not w ]]> Tue, 06 Jul 2010 16:28:50 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245741 mcc <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/245808 Yes, I am not happy with the service. The 30 day repair would have been longer if I hadn't called customer service to complain every couple of days after 3 weeks in for repair.

]]> Tue, 06 Jul 2010 20:44:25 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/245808 yianni127 <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/246177 what graphics do you have? integrated intel or dedicated or switchable?

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Thu, 08 Jul 2010 06:41:48 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/246177 madamd
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/246208 14.1″ wide LED WXGA+ (1440×900) Graphics – Integrated Intel® GMA 4500 MHD

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Thu, 08 Jul 2010 09:21:21 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/246208 yianni127
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/246219 ehhhhhhh does not bode well for me...

 

i just purchased a brand new T400s... 2801AQU...

 

i m very worried about my screen

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Thu, 08 Jul 2010 11:31:23 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/246219 madamd
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/246226 yianni what is the in service/manufacture date for your T400s?

 

 

thanks

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Thu, 08 Jul 2010 11:48:19 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/246226 madamd
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/246227 Jan 2010

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Thu, 08 Jul 2010 11:52:26 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/246227 yianni127
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/248798 I got exactly the same issue with my T410s, and it is really affect my working now, I am working in Pakistan now and will stay here for another 6 months, can you help me to get this issue fixed here?
thanks. ]]>
Sat, 17 Jul 2010 10:33:43 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/248798 vaitabo
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/248951 I too have the vertical band issue on my T410s 2904FPU (WIN7 32-bit).  Looks like this could unfortunately be a systemic issue, seeing lots of posts on other forums about this as well.  It comes up in the exact same place as others have indicated, one inch from the left...and you can get rid of i ]]> Sun, 18 Jul 2010 00:17:04 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/248951 pstewart <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/248995 Vertical band update. In consultation with lenovo customer service, I have sent them photographs of the fault (as evidence) so they can arrange for the service center to have the parts ready for me rather than wait for 30 days to repair like last time. This is week 2 now and no reply back. Fortun ]]> Sun, 18 Jul 2010 07:47:21 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/248995 yianni127 <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/249424 I too have the same issue on a Thinkpad T410s 2901-CTO. It has both a NVIDIA discrete and Intel integrated graphics card. I put the laptop to sleep in the night and the next morning the band appears all of a sudden. I called Lenovo today and they are sending me a shipment box. I have been given a ]]> Tue, 20 Jul 2010 00:44:01 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/249424 RXS <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/249449 I'm just curious as to what would be the cause of this malfunction?  Is it the manufactured LCD (that came out on certain dates?)  or just the way the user normally handles the laptop?

The hardware maintenance manual (pg 137 or pg145 of PDF file) says not to put pressure on the base of the ]]>
Tue, 20 Jul 2010 02:22:49 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/249449 rsannie
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/250145 Lenovo came to my work place to fix my laptop...........

Day 1 - Replaced LCD Screen and LCD cable. Same problem again, vertical band. I was told then that the Motherboard needed to be changed (very strange)

Day 2 - Replaced LCD Screen again and the Motherboard. This time NO power. Mo ]]> Thu, 22 Jul 2010 11:57:31 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/250145 yianni127 <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/250233 They replaced the LCD in my T410s and so far so good. Called Lenovo on Monday, recieved a shipment box on Tuesday, sent by UPS overnight to Memphis, repaired on Wednesday and rcvd today. Hope it does not need further Lenovo visits.

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Thu, 22 Jul 2010 16:41:52 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/250233 RXS
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/250286 They swapped my LCD as well and so far so good.  (though it has only been a few days)  Hoping whatever underlying defect caused this is addressed.

 

(though if someone else needed their motherboard swapped then I am wondering how well the problem is understood and under control)

Thu, 22 Jul 2010 19:19:10 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/250286 aseer <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/253145 got 2 out of 15 laptops recently purchased exhibiting this same symptom. both going in for service ASAP. funny how the tech was like, oh ive not seen this, but issued the box ASAP without any dorking of drivers/bios, etc. 

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Tue, 27 Jul 2010 18:09:18 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/253145 trekuhl
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/253785 Egad!  We are rolling out 23 new ThinkPads (five T410, fifteen T410s and four T510) and one T410 had a "white screen" issue (LCD replaced) and now one of our T410s' has a vertical white stripe.  I don't have enough fingers to keep crossed!

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Wed, 28 Jul 2010 15:53:46 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/253785 67GTV
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/253977 1 week and the screen is still OK. Funny how the post keeps going with screen problems...hmmmm

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Wed, 28 Jul 2010 21:22:29 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/253977 yianni127
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/262839 Thu, 12 Aug 2010 15:26:50 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/262839 trekuhl <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/262969 Same problem here. Lets see how well their on-site repair service works.

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Thu, 12 Aug 2010 18:41:46 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/262969 eiNiex5p
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/265492 well they sent the machine back and it passed tests. the tech put down "poor resolution" and its not necessarily a resolution issue. the color quality is significantly different....ive got another case being created and i am trying to escelate this up the chain and get someone to acknow ]]> Tue, 17 Aug 2010 14:02:23 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/265492 trekuhl <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/265524 new thread created to stop hijacking this one since different issue.

 

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/t410s-LCD- ]]> Tue, 17 Aug 2010 14:55:40 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/265524 trekuhl <![CDATA[ T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/285192 I am absolutely shocked there is not more on this topic here.  My company has purchased 10 total T400/T410 laptops over the last 6 months...and 5 - yes 5 - have had display failures in the last 2 months.  All the exact same problem - 2 inch wide section blacked out on left 1/2 of the screen.  The ]]> Tue, 21 Sep 2010 01:25:09 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/285192 madashell <![CDATA[ Re: T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/285218
2) do you have a picture of this problems? 5 out of 10 in T400 and T410 sounds like a lot especially if they have similar failure pattern.

3) what sort of environm ]]>
Tue, 21 Sep 2010 02:19:43 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/285218 lead_org
<![CDATA[ Re: T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/285804 for the 1 that they are charging us for - "cracked display".  for the other 4 - no answer given, just fixed

 

i can send a picture tomorrow

 

its just a normal corporate environment....every day is 70 controlled degrees, all jobs are admin oriented. 

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Wed, 22 Sep 2010 01:38:52 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/285804 madashell
<![CDATA[ Re: T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/285826 madashell,

 

If all 5 are not cracked and have the same symptom, then I would expect them to be fixed under warranty.   It seems odd that they would fix 4 under warranty and then single out the 5th as customer induced damage (?)

 

Any chance that th ]]> Wed, 22 Sep 2010 02:30:27 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/285826 Mark_Lenovo <![CDATA[ Re: T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/285866 Wed, 22 Sep 2010 03:34:02 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/285866 lead_org <![CDATA[ Re: T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/285888 The damage on all of them follow similar patterns.  Approx 2 inches from the left side, the display gets a "band" that starts to shake/distort, then ultimately goes all black.    On the laptop we sent in that they wanted to bill us $750 for, there was no visible damage to the display (o ]]> Wed, 22 Sep 2010 03:54:34 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/285888 madashell <![CDATA[ Re: T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/285896 Wed, 22 Sep 2010 04:01:25 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/285896 lead_org <![CDATA[ Re: T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/286374 Interesting to see this develop since I first posted my issue.  My problem came back tonight, it was problem free after the repair but did not last long.  This is what I was afraid of...  If anyone from Lenovo is watching this thread, is there anyone I can contact aside from the generic service c ]]> Thu, 23 Sep 2010 02:37:23 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/286374 aseer <![CDATA[ Re: T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/286406
You could try calling the call center and just let them know the previous case number which they have provided and let them know that issue has been solved 2 months back however issue reoccurred again. So there is no need to explain to them the issue which you are facing?

Or you ]]>
Thu, 23 Sep 2010 03:25:08 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/286406 JameZ
<![CDATA[ Re: T400 & T410 - 5 of 10 bad displays on laptops I purchased this year ]]> https://forums.lenovo.com/topic/findpost/1300/245040/296302 Hi All,

 

For those who are experiencing this issue, you would need to call the customer service to arrange your laptop to be sent in for this issue to be fixed.

 

An official released has been posted on the eSupport site. Please view it edit note: spelling correction

]]> Wed, 05 Jan 2011 02:51:14 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/348809 JameZ <![CDATA[ t400 dim LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/348901 Wed, 05 Jan 2011 06:05:36 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/348901 andyP <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/349661
The site is working correctly again, please click on the "Solution" for this thread and click on the link.

Thanks
James ]]>
Thu, 06 Jan 2011 08:30:33 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/349661 JameZ
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/349755 mlrtime,

 

The issue only affected T400s and T410s models - other T series systems - T400/T500 T410/T510 will not exhibit the symptom, so you should have no concern aquiring those models.

 

This issue has been resolved for T410s uni ]]> Thu, 06 Jan 2011 13:42:16 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/349755 Mark_Lenovo <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/356029 I recently came across two p/n's in a couple new machines that don't match the T410s lcd parts page. Are they supceded ones that have whatever fix implemented?

 

93P5703- Samsung

04W0433- SEC (also Samsung afaik). This is particularily interesting since google doesn't bring up a ]]> Sun, 16 Jan 2011 16:07:01 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/356029 vinuneuro <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/365597 I always appreciate your feedback & guidance!

 

However, for last couple of months my T400 is absolutely screwed up & it is becoming for difficult for me to decide what to do now!

 

First, I purchased brand new LCD!

 

Problem not resolved!

 

Tue, 01 Feb 2011 16:01:42 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/365597 drskhan <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/365767 Doc, Not sure who you are taking advice from but it seems you have been led astray in your troubleshooting and parts purchases. The "inverter" simply changes the power in the notebook from DC back to AC to power the FL  tube that provides backlight. This sub-system ONLY provides the bac ]]> Tue, 01 Feb 2011 20:21:43 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/365767 RaSmith2012 <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/366051 Wed, 02 Feb 2011 03:02:36 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/366051 bananaman <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/366539 Wed, 02 Feb 2011 09:03:17 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/366539 andyP <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/366705 Thu, 03 Feb 2011 03:11:04 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/366705 drskhan <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/366713
You never stated the problem you're having. Is it a vertical band in the screen or some other problem? ]]>
Thu, 03 Feb 2011 03:19:21 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/366713 vinuneuro
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/367317
Purchased new LCD from USA! Problem is still there!

Next I was requested to go for inverter card! Problem is still there!

Finally, I was requested to go for cable! Problem is still ther ]]>
Thu, 03 Feb 2011 19:40:45 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/367317 drskhan
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/367759 Hi Mark.

 

I have a t410s who's screen has been replaced after suffering from the banding issue.

 

You had mentioned it has been fixed in production.  Can you tell us the specifics on what has been fixed? was it the screen? the motherboard?

 

Like others on thi ]]> Fri, 04 Feb 2011 15:57:28 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/367759 jim_b <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/369205
IT consultant? Are they Lenovo service people? Maybe you should send your laptop to get it checked by the service center if it hasn't been done so.

@jim_b,

We're unable to reveal items such as this, the only information which we are able to provide you is the one which ]]>
Mon, 07 Feb 2011 02:41:09 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/369205 JameZ
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/370409
They are the official service provider! Now asking to get a new motherboard thats almost equal to the price of a new laptop !!!! ]]>
Tue, 08 Feb 2011 17:35:10 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/370409 drskhan
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/370437 Our company bought about 10 of these laptops early 2010 (right after they became available).  I was the last remaining user whose LCD had NOT show this problem until last week when it happened for the first time.  I can push lightly on the bottom of the screen to make it go away (for now) but obv ]]> Tue, 08 Feb 2011 18:25:18 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/370437 jspilman <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/378619  

I just put in my second support request regarding this issue. I had the laptop fixed once by Lenovo for this and this will be the second time I have to ship it off for a week. I love this laptop but the screen issue is frustrating.

 

I will say though that while I don't like h ]]> Mon, 21 Feb 2011 17:44:01 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/378619 nickel <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/381041 @Mark

 

If this issue has been resolved for the units in production, does that mean that every T410s which will be send to the repair center (even here in germany) will be fixed permanently until now?

]]>
Thu, 24 Feb 2011 21:18:33 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/381041 felixpdm
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/381369 Hello,

when I received my unit it took precisely two weeks until the vertical-band issue occured. I got the display replaced (in Germany) around christmas and everything works fine so far. I realized that when pressing the bezel where I used to provoke the issue, it feels significantly rein ]]> Fri, 25 Feb 2011 12:29:57 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/381369 LML <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/381589 Ugh just replaced a screen for this issue.

Turned on the laptop, screen flickered and jittered then was dim.

 

Of course this unit doesn't feature an inverter so we'll have to replace the mother board.

 

That's a great start my weekend. :manmad:

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Fri, 25 Feb 2011 19:59:52 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/381589 Kicker774
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/382661 Kicker774,

 

Is this the problem you're having?

 

Title of the page is:  "Dim Screen possibly after LCD replacement - Thinkpad T400s, T410s"

 

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Sun, 27 Feb 2011 23:14:46 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/382661 lax20531
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/382665 After posting that my problem returned after being repaired I was not able to send it in (at the time I could not lose the laptop again, for even a few days).  I do now have a window that I could leverage to process a, hopefully, final repair.  If anyone from Lenovo is still monitoring this threa ]]> Sun, 27 Feb 2011 23:36:54 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/382665 aseer <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/382709  


wrote:

Kicker774,

 

Is this the problem you're having?

 

Title of the page is:  "Dim Screen possibly after LCD replacement - Thinkpad T400s, T410s"

 


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Mon, 28 Feb 2011 01:49:14 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/382709 Kicker774
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/382715
As this is the 2nd time and currently intermittent, I think its better if we log a complaint case and request the team to look into this matter.

Appreciate if you could provide me with the following.

Name:
Mobile:
Email:
MTM:
S/N:
Date of Purchase:
Prev ]]>
Mon, 28 Feb 2011 01:53:15 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/382715 JameZ
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/382723 Will do.

 

              Dave

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Mon, 28 Feb 2011 02:21:18 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/382723 aseer
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/390623 I am shaking with rage and in disbelief after getting off the phone with an absolutely incompetent customer support personnel based out of Lenovo's U.S service center in Atlanta. If this is the way Lenovo is training its C/S staff to deal with an issue that has been so well documented and w ]]> Sat, 12 Mar 2011 13:04:39 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/390623 ssatpathy <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/390681 Doesn't sound like good customer service at all.

I've been in their shoes before handling phone support for another laptop manufacturer.  Even though there were numerous issues of a certain defect on a certain model we had to be like that Iraqi press minister from a few years back:

&q ]]> Sat, 12 Mar 2011 16:06:58 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/390681 Kicker774 <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/392247
Am sorry to hear you came across this Jamal person. I will escalate this issue to the customer relations team for them to assist you on this. I will also notify them about the issue which you have faced with the call center person.

Appreciate if you can provide me with the ]]>
Tue, 15 Mar 2011 08:51:46 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/392247 JameZ
<![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/393607 ssatpathy,

 

Apologies again for the bad experience that you had - we are trying to help you.  I note that you have posted the same message in multiple places, but have not been able to reply to us.

 

Jamez and I have requested private m ]]> Wed, 16 Mar 2011 20:49:02 +0000 https://forums.lenovo.com/topic/findpost/1300/245040/393607 Mark_Lenovo <![CDATA[ Re: t410s vertical band in my LCD ]]> https://forums.lenovo.com/topic/findpost/1300/245040/394367 By way of some feedback along the lines of the above posts:  It looks like the second repair took (so far so good, I have not seen a hint of the issue since the last return).

If it helps folk interface with Lenovo or Lenovo interface with us, I'll note a few observations: