in ThinkPad: X Series Laptops https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-20FR-display-freezes-black-screen-with-spinning-dots-with-latest-Intel-HD-Graphics-Driver/m-p/3604583 ThinkPad: X Series Laptops topics Mon, 13 Mar 2017 22:35:39 +0000 tp02_en <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3604583 Hi Everyone,

 

Lenovo System Update installed the 'critical' Intel HD Graphics Driver 21.20.16.4590 on our X1 Yoga (20FR) and during the install the display freezes and on reboot we get the spinning dots at bottom of screen.

 

We did a system restore to roll back the drive ]]> Mon, 13 Mar 2017 22:35:39 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3604583 ChrisPerry <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3604627 I've got the same problème since the update with the new Intel HD Graphics Driver 21.20.16.4590 on my X1 Yoga 20FQ.

The only workaround found so far is to use the base microsoft video card. The touch screen remain inactive.

Phil

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Tue, 14 Mar 2017 00:07:54 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3604627 PF1
<![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3604830 Hi ChrisPerry,

 

Welcome to Lenovo Community! And happy to have you here.

 

As I understand that you are facing issue after installing Intel Display driver from Lenovo 

If that's the case why not give it a try to upd ]]> Tue, 14 Mar 2017 05:05:48 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3604830 Prabhansh <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605046 We are facing huge issues with the latest 21.20.16.4.590 display driver for Intel HD Graphics 520. Once installed, the laptop screen goes black (you can barely see anything, just outlines of some windows) but external screen is working. This is huge issue, because once our people take their lapto ]]> Tue, 14 Mar 2017 09:20:00 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605046 Matimias <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605083 Hi friend, 

 

In response to customer reports the black screen issue with new Intel driver, Lenovo has updated Tue, 14 Mar 2017 09:51:20 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605083 Prabhansh <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605160 Sorry, I forgot to mention that this our problem doesn't happen with X1 Yoga but with X1 Carbon (20FB). Installing the patch you mentioned didn't help.

 

 

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Tue, 14 Mar 2017 11:10:32 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605160 Matimias
<![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605166 Hi Matimias, 

 

If that's the case try updating the Beta version of Intel Display driver. And try to update it manually by using t ]]> Tue, 14 Mar 2017 11:18:12 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605166 Prabhansh <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605175 Hi Prabhansh,

 

That links to a driver for the OLED display, our X1 Yoga's have the 14.1" FHD IPS Touch display so I am hesitant to apply this driver.

 

Suggestions?

 

ChrisPerry

]]> Tue, 14 Mar 2017 11:27:44 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605175 ChrisPerry <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605188 Hi ChrisPerry,

 

That OLED panel driver is for the user's who were facing black screen issue after installing the latest Display driver & which was successfully resolved by that patch.
And in your case the display is getting free ]]> Tue, 14 Mar 2017 11:37:50 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605188 Prabhansh <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605220 Tue, 14 Mar 2017 12:02:07 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605220 Matimias <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605230 Can you post the link to download the older driver from Intel that works for you? I've got the same problem as you on a yoga x1 (20FQ).

Thanks

Phil

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Tue, 14 Mar 2017 12:11:14 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605230 PF1
<![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605242 Hi Matimias, 

 

Sorry for the miss, but try this patch it was released for X1 Carbon (20FB) which has resolved the issue.

Here's the similar Prabhansh, your post "Patch module for Intel Panel for Windows 10 (64-bit) - ThinkPad X1 C ]]> Tue, 14 Mar 2017 12:48:16 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605269 PF1 <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605274
Glad to hear that issue has been resolved for your system :smileyhappy:

Regards,
Prabhansh
_______________________________________________
Tap that Kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted So ]]>
Tue, 14 Mar 2017 12:54:31 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605274 Prabhansh
<![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605405 Hi Prabhansh,

 

 

Please update the following patch according to your system X1 Yoga Prabhansh, your FIXED: X1 Yoga display killed with latest Intel HD Graphics Driver"

 

As for why Lenovo Support hasn't fixed this ]]> Tue, 14 Mar 2017 17:23:19 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605638 tmontague <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3605667
I can confirm that the patch that was listed on here for the X1 Carbon issue fixed my X1 Yoga as well (http://support.lenovo.com/us/en/downloads/ds118463).

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Tue, 14 Mar 2017 17:44:29 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3605667 RS1990
<![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3606560 I also can confirm, that the patch that was listed above fixed our problems with X1 Carbon (20FB). After installing the patch, screen gets alive again. And I can also confirm, that installing the patch before updating to 21.20.16.4590 works, so if you wish to update, you shuld first install the p ]]> Wed, 15 Mar 2017 13:08:31 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3606560 Matimias <![CDATA[ Re: X1 Yoga (20FR) display freezes with latest Intel HD Graphics Driver ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3606587 Hi Matimias, 

 

Glad to hear :smileyhappy: that issue was sorted out by patch, already it was posted to you in earlier reply.

 

Cheers

FIXED: X1 Yoga display killed with latest Intel HD Graphics Driver [ Edited ] < ]]> Mon, 20 Mar 2017 15:40:58 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3612223 tmontague <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3612245 Hi all,

 

Are you also disabling driver updates via Windows 10 update?

 

Apologies if this has been addressed.   Haven't dug all the way through the thread.

 

Z.

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Mon, 20 Mar 2017 16:02:01 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3612245 zoltanthegypsy
<![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3612421 All,

 

We are really sorry for this problem and we are actively investigating it.  I could reproduce the issue here.  It happens if someone previously did "Reset this PC" (OS Settings -> Update & Security -> Recovery -> Reset this PC) and then updates to ]]> Mon, 20 Mar 2017 18:04:11 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3612421 someotherguy <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3612562


wrote:

All,

 

We are really sorry for this problem and we are actively investigating it.  I could reproduce the issue here.  It happens if someone previously did "Reset this PC" (OS Settings -> Update & Secur ]]> Mon, 20 Mar 2017 20:07:29 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3612562 RS1990 <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3612659 someotherguy,

 

All of our impacted PCs had a fresh install of Windows 10 Enterprise with all of the optional, recommended, and critical updates per Lenovo System Update and Windows Update.

 

Thanks for your continued investigation in to this problem.

 

ChrisPe ]]> Mon, 20 Mar 2017 21:16:02 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3612659 ChrisPerry <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3612703 My x1 yogas (30) were all imaged with dism.  We've had issues with support with our full install from MS volume isos in the past, so this time we used the shipped from factory Lenovo install as a base, did an in-place upgrade to Windows 10 Enterprise, and then used Lenovo System Update to update ]]> Mon, 20 Mar 2017 22:00:47 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3612703 jbadry <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3612724 ChrisPerry

 
Mon, 20 Mar 2017 22:20:47 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3612724 someotherguy <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3613217 ChrisPerry

 

Are you using the SCCM driver pack when you image your systems with Win10 Enterprise?

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Tue, 21 Mar 2017 12:27:39 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3613217 someotherguy
<![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3613363 Hi someotherguy,

 

We are not using the SCCM driver pack and we use Symantec tools for image distribution.

 

I checked a system that had the problem but was moved back to the .4505 driver and there was no "PanelDriver" in that registery location.

 

I ]]> Tue, 21 Mar 2017 14:20:24 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3613363 ChrisPerry <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3613396 ChrisPerry

 

Then I have no idea about your situation, if the "PanelDriver" registry doesn't exist.

Do yo ]]> Tue, 21 Mar 2017 14:39:02 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3613396 someotherguy <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3613460 someotherguy

 

I put the system back to the 4505 driver and the F5/F6 change the brightness and the brightness OSD popup works as expected.

 

Don't know how to help you reproduce our situation, but this system was built via the follwoing:

Clean install of Windows 10 ]]> Tue, 21 Mar 2017 15:25:05 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3613460 ChrisPerry <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3613590 ChrisPerry

 

If your external display is going dead also, then you must be having a different problem than I am ]]> Tue, 21 Mar 2017 16:59:24 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3613590 someotherguy <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3613614 This is what we see on the built in display, and what we see if we hook it up to an extern monitor via HDMI or USB dock. The cursor/arrow is responsive (can be moved) but the 'dots' just keep looping in a circle like they do during a normal windows boot but it never gets to a logon screen. Boot t ]]> Tue, 21 Mar 2017 17:16:33 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3613614 ChrisPerry <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3613669 ChrisPerry

 

This is definitely a different problem than the one I know.  I just tried a USB 3.0 dock (ASM ]]> Tue, 21 Mar 2017 17:58:16 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3613669 someotherguy <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3613737 Hi All,

I had the same problem with my X1 Yoga (FQ).    It started last night and I researched it by connecting my PC to my TV so I could see the screen.  I uninstalled the Display Driver, and I got a few minutes of screen, then it went black again. Did that twice, and then went to bed and ]]> Tue, 21 Mar 2017 19:04:09 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3613737 MLDiggs <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3614958 Hi someotherguy,

 

I did a freah install per your steps and could not reproduce the probem. We will continue to research, I would really like to know why this driver 'breaks' our existing systems, and I will post anything we find that is of interest.

 

Thanks for your assi ]]> Wed, 22 Mar 2017 16:51:58 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3614958 ChrisPerry <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3614971 ChrisPerry

 

OK, keep me posted if you find the repro steps.  Once I got a repro here, I'm sure we can get ]]> Wed, 22 Mar 2017 17:01:58 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3614971 someotherguy <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3614972 For everyone else who has the problem that the screen turns black and brightness keys (F5/F6) don't work, the solution is to apply this patch:   wrote:

Does anyone know if applying this fix before the problem occurs will prevent it?

 


If you're asking about the X1 Carbon / X1 Yoga problem, then yes.

The patch module was just updated thi ]]> Fri, 07 Apr 2017 19:43:44 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3634479 someotherguy <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3634501 Excellent.  Thank you for letting us know!

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Fri, 07 Apr 2017 20:01:00 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3634501 cpumechanic
<![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3634507 Another question:

 

Is it safe (or necessary) to install this patch on X1 Yoga systems with OLED displays?

 

Thank you!

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Fri, 07 Apr 2017 20:09:27 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3634507 cpumechanic
<![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3634511 If you go back to my posts, it worked fine for me on my X1 Yoga.


wrote:

Another question:

 

Is it safe (or necessary) to install this patch on X1 Yoga systems with OLED displays?

 

Thank you!


Fri, 07 Apr 2017 20:16:44 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3634511 RS1990 <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3634519 Yes, we have seen the need for this on some X1 Yoga systems with IPS displays.  We also have some X1 Yoga systems with OLED and would like to know if this patch is for them also.

 

The patch specifically states "(Fix) Fix an issue that brightness adjustment does not work on ]]> Fri, 07 Apr 2017 20:21:48 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3634519 cpumechanic <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3634564 The patch is not needed for OLED.  If you try to install the patch on OLED, nothing will happen.  This is because the first thing the patch does is check whether you have OLED display or not.

 

The problem that the patch solves, is that somehow OLED driver is installe ]]> Fri, 07 Apr 2017 21:12:47 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3634564 someotherguy <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3642618 I have exactly this problem, and 21.20.16.4590 driver on a Carbon X1 20FB. The value is there, and is a DWORD set to '4'. I am going to delete it and see what happens.

 

Excellent - my X1 screen is operational again after deleting that value and rebooting. Many thanks.

 

P ]]> Sun, 16 Apr 2017 00:12:54 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3642618 CodeSlinger <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3651320 That is great but will the SCCM driver pack be updated to reflect this so we do not have to manually touch systems post build?

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Mon, 24 Apr 2017 15:54:29 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3651320 rtlinux
<![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3651328 the included URL (and teh readme for the update) states its for this set of models: 'X1 Carbon (Type 20FB, 20FC) Laptop (ThinkPad)'  not the 20FR this chain refers to.  Is this correct?

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Mon, 24 Apr 2017 15:56:21 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3651328 rtlinux
<![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3651338 [edit] It does say that in the heading but reading down the page, what it says is:

 

Support models
ThinkPad X1 Yoga ThinkPad X1 Carbon (Machine types: 20FB, 20FC)

 

Both on the download page and in the readme.  It would seem to be for the 1st-g ]]> Mon, 24 Apr 2017 16:04:48 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3651338 zoltanthegypsy <![CDATA[ Re: X1 Yoga (20FR) display freezes/black screen with spinning dots with latest Intel HD Graphics Dri ]]> https://forums.lenovo.com/topic/findpost/1301/3604583/3651343 Mon, 24 Apr 2017 16:08:56 +0000 https://forums.lenovo.com/topic/findpost/1301/3604583/3651343 rtlinux