W540 touchpad not working (bios bug?) in ThinkPad: P and W Series Mobile Workstations https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile-Workstations/UltraNav-Trackpad-stops-working-after-newest-BIOS-update-12-05-2014/m-p/1812421 ThinkPad: P and W Series Mobile Workstations topics Sun, 23 Nov 2014 22:26:15 +0000 tp07_en <![CDATA[ W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1801898 Hi, for some reason Touchpad and Trackpad stop working suddenly.

It looks like this:

1. First all works fine.

2. Then only mouse movement works. Taps and clicks do not work.

3. Later on move movement stops working too.

 

Reboot does not help. R ]]> Sun, 23 Nov 2014 22:26:15 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1801898 Xentrax <![CDATA[ Betreff: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1804800 If you go back to older version there is a restriction in the release notes of 2.16:

 

NOTES
- If the UEFI BIOS has been updated to version 2.15 or higher, it is no longer
  able to roll back to the version before 2.15 for security improvement.
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Thu, 27 Nov 2014 18:48:36 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1804800 Faxe
<![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1810952 Exactly the same for me. Wait for next BIOS update?

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Wed, 03 Dec 2014 23:45:34 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1810952 mengxiangyue
<![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1811228 I updated to BIOS 2.16 yesterday, no problems.

So waiting for the next BIOS maybe will not help you, it looks like an other reason, maybe hardware?

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Thu, 04 Dec 2014 09:22:51 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1811228 Faxe
<![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1811312 For me it looks like a hardware issue. Mine has 2014/07 manufacture date.

 

I'm yet to visit Lenovo service for diagnostics.

 

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Thu, 04 Dec 2014 11:50:01 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1811312 Xentrax
<![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1812421 Dear Community,

 

Both me and a friend of mine have Lenovo W540s.  Everything was working perfectly fine with all of our hardware, until today.  A BIOS update came out and installed correctly on both of our machines.  After this update both of our UltraNAV features on the trackpad are ]]> Sat, 06 Dec 2014 03:51:07 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1812421 fcampano <![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1812434 Dunno, I do not use the trackpad, but it is active for minor surfing.  After the update to v2.16 (on W540), mousing the mouse cursor and tapping to enter still worked.  However, I never tested the other functions, as I gave up on this elite mouse pad.

 

So, just to let you know, the s ]]> Sat, 06 Dec 2014 05:30:10 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1812434 Bauden <![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1815087 The problem is not new, maybe you want to have a look here:

http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W540-touchpad-not-working-bios-bug/m-p/1801 ]]> Sat, 06 Dec 2014 12:28:47 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1815087 Faxe <![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1816527 Thank you! 

 

I will deffiently give this a try.  I did try to look around first before I posted, apparently I did not look hard enough.

 

-Frank

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Sat, 06 Dec 2014 16:15:14 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1816527 fcampano
<![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1816540 I rarely use the tracktap myself, just now the palms of my hand hit it as I am typing and it messes everything up. lol

 

-Frank

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Sat, 06 Dec 2014 16:42:49 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1816540 fcampano
<![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1816551 this did not work, it made no difference at all.  I do agree that it seems to be the same problem.  Help... lol

 

-Frank

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Sat, 06 Dec 2014 17:06:00 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1816551 fcampano
<![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1816892 Sat, 06 Dec 2014 18:25:17 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1816892 playerup <![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1818015 I use Windows 7, BIOS 2.16 and it works fine.

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Sat, 06 Dec 2014 23:12:51 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1818015 Faxe
<![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1825530 Maybe a solution, BIOS 2.17:

http://support.lenovo.com/us/en/downloads/ds039077

 

]]> Tue, 09 Dec 2014 09:25:10 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1825530 Faxe <![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1825535 Maybe this helps:

http://support.lenovo.com/us/en/downloads/ds039077

 

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Tue, 09 Dec 2014 09:28:43 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1825535 Faxe
<![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1825548 Hi guys!

 

As a rule of thumb regarding BIOS upgrades, I will not allow TVSU to install those for me, and I will never upgrade my BIOS anywhere close to release date if my machine is running problem free. "If it ain't broke, don't fix it". But, I like to stay updated, so I usua ]]> Tue, 09 Dec 2014 10:05:56 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1825548 AtliJarl <![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1828932 I just ran the BIOS update today for the first time and now the touchpad is unusable. When I go to press down to select anything, it hops to a place almost a full inch to the lower right of the place the mouse was, then it clicks on whatever is there in that new place. I also noticed that it remo ]]> Fri, 12 Dec 2014 21:41:44 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1828932 caffeineyellow5 <![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1829638 Hello, caffeineyellow5, couple of things...

 

1. When you say the extensive touchpad options disappeared from your Mouse options, I take it you mean the UltraNav control options. Have you tried uninstalling / reinstalling your Ultranav utility?

 

wrote:

I have the same issue. I'm about to have the on-site servce. Wait for my result.



great thanks mengxiangyue  I look forward to it.

W

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Thu, 18 Dec 2014 07:00:28 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1835189 williamhamilton
<![CDATA[ Re: new W50 touchpad sensitivity and no ultranav detected ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1837496 UPDATE on 22/12/2014: The technician replaced the trackpad (the whole front bezel). The issue is still there.

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Mon, 22 Dec 2014 05:15:45 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1837496 mengxiangyue
<![CDATA[ Re: new W50 touchpad sensitivity and no ultranav detected ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1837894  

wrote:

UPDATE on 22/12/2014: The technician replaced the trackpad (the whole front bezel). The issue is still there.


Not so good,

I received an email from lenovo telling me to install updated drivers (ha ]]> Mon, 22 Dec 2014 08:11:54 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1837894 williamhamilton <![CDATA[ Re: new W50 touchpad sensitivity and no ultranav detected ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1837928 I can't re-install the driver, neither from lenovo support, or synaptics website, "Synaptics device not found."

I have had re-installed a clean WIndows 8.1, not work.

 

I'm feeling that the issue rises on the lower hardware level, e.g. some firmware. They escalated the ]]> Mon, 22 Dec 2014 09:35:06 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1837928 mengxiangyue <![CDATA[ Re: new W50 touchpad sensitivity and no ultranav detected ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1837989 Found the SOLUTION:

1. Uninstall UltraNav Driver, reboot;

2. Open Device Manger/Mice and other point devices: There should be a PS/2 item.

3. Update Driver Software/Browse my computer for driver software/Let me pick from a device drivers on my computer;

4. From Hard Disk, ]]> Mon, 22 Dec 2014 12:35:49 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1837989 mengxiangyue <![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1837990 Found the SOLUTION:

1. Uninstall UltraNav Driver, reboot;

2. Open Device Manger/Mice and other point devices: There should be a PS/2 item.

3. Update Driver Software/Browse my computer for driver software/Let me pick from a device drivers on my computer;

4. From Hard Disk, ]]> Mon, 22 Dec 2014 12:37:07 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1837990 mengxiangyue <![CDATA[ Re: new W50 touchpad sensitivity and no ultranav detected ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1838169 the PS/2 device did not allow me to update drivers.  I spoke with lenovo support and my machine has to go back to them.  Dissapointing after waiting a few weeks and spending close to $3000 - the joys of technology :)  I will do some more digging as I doubt anything will be fixed over the Xmas bre ]]> Mon, 22 Dec 2014 21:40:13 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1838169 williamhamilton <![CDATA[ Re: new W50 touchpad sensitivity and no ultranav detected ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1838196 Good luck. I sent back once for this issue. They just re-imaged the system and that's it. Can't believed it.

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Mon, 22 Dec 2014 23:26:03 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1838196 mengxiangyue
<![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1841368 hi fcampano, I feel your pain...

 

I have EXACTLY the SAME problem as you. My brand new W540 was working perfectly until a recent BIOS update to 2.17 which made the touchpad totally useless. I have tried to revert the BIOS to 2.16 and 2.15 but didn't solve the problem. I even reset th ]]> Mon, 29 Dec 2014 14:23:06 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1841368 ozstudent <![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1850244 Hi,

 

I´m experiencing the same problem (Win7/64). Got the brand new W540 and the touchpad and trackpoint did not work from the very beginning. During the first updates also the BIOS was updated to 2.17 - but the pad and point never worked anyway. I tried changing the settings in the ]]> Thu, 08 Jan 2015 08:10:40 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1850244 SCDA <![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1850308 Refers to my post in http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/new-W50-touchpad-sensitivity-and-no-ultranav-detected/td-p/1833462/page/2

]]> Thu, 08 Jan 2015 10:51:32 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1850308 mengxiangyue <![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1850318 Hi mengxiangyue,
thanks for your reply. I did exactly what you described but it does not work for me. After the reboot still both the pad and the point don´t work.
If I go to Start/Lenovo Ultranav and then choose the ThinkPad menu I can only choose "only use Touchpad" from the ver ]]>
Thu, 08 Jan 2015 11:25:05 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1850318 SCDA
<![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1850321 I reckon this must be a software issue. Because I've changed the touchpad module before I found out the solution that works for me.

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Thu, 08 Jan 2015 11:28:35 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1850321 mengxiangyue
<![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1850327 Now it gets more confusing:
for some reason I get a warning in the "Lenovo Solution Center" saying "SM-Bus-Controller not installed" ? I can´t see the connection there?! I guess I can fix this by installing the Intel Chipset SW. Any ideas?

 

Edit:

Installe ]]> Thu, 08 Jan 2015 11:37:32 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1850327 SCDA <![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1851305 http://support.lenovo.com/us/en/downloads/ds039077

Scroll all the way down and choose a previous version, presumably 2.16 or earlier. ]]>
Sat, 10 Jan 2015 00:57:29 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1851305 ColonelONeill
<![CDATA[ Re: UltraNav Trackpad stops working after newest BIOS update 12-05-2014 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1851803
just downgraded the BIOS to version 2.16 and after the reboot the touchpad only worked. Then I changed in the BIOS settings both touchpad and trackpoint status to "disabled" and rebooted. Funny thing: Touchpad was working - point not.
Rebooted again and changed ]]>
Sat, 10 Jan 2015 11:43:23 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1851803 SCDA
<![CDATA[ UltraNav Trackpad stops working after newest BIOS update 2.16 & 2.17 - Fixed 1/10/2015 ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1852356 Dear W540 Owners,

 

After about 1-2 months (over 100+ hours)I have finally found and fixed the problem. My "ultraNav" is working back to %100. You all will not believe all the things that I tried to do to get this fixed. I got the keyboard replaced and the "ultraNav&quo ]]> Sun, 11 Jan 2015 01:18:10 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1852356 fcampano <![CDATA[ Re: new W50 touchpad sensitivity and no ultranav detected ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1852387 Take a look at my thread here, this may help. :-)

 

http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/UltraNav-Trackpad-stops ]]> Sun, 11 Jan 2015 04:16:30 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1852387 fcampano <![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1852388 Take a look at my thread, I think it may be helpful. :-)

 

http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/UltraNav-Trackpa ]]> Sun, 11 Jan 2015 04:18:31 +0000 https://forums.lenovo.com/topic/findpost/1306/1812421/1852388 fcampano <![CDATA[ Re: W540 touchpad not working (bios bug?) ]]> https://forums.lenovo.com/topic/findpost/1306/1812421/1854229 Downgrading to 2.15 did not help. Actually I first encountered the problem after upgrade to 2.15 from seomthing like 2.11 or 2.13 I don't remember exactly. And you cannot downgrade below 2.15.

 

As just after the purchase I was also having issues mentioned in