in Lenovo P, Y and Z series Laptops https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series-Laptops/Lenovo-Ideapad-Y500-Touchpad-Not-Working/m-p/950399 Lenovo P, Y and Z series Laptops topics Thu, 13 Dec 2012 04:54:32 +0000 ll04_en <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/1396/950399/950399 Okay so, I got my Lenovo Ideapad Y500 a couple days ago. Liked it and all BUT when I had my mouse connected into the laptop and then turned off the touchpad, it would not turn back on. The only way I could get my touchpad to work again is by restarting the computer, which is pretty frustrating. < ]]> Thu, 13 Dec 2012 04:54:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/950399 trang402 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/951789 My touchpad is virtually worthless. Advise people to stay away from the y500 until (if possible) Lenovo fixes this problem.

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Fri, 14 Dec 2012 14:45:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/951789 Y5
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/952127 I also have problem with touchpad, it doesn't work sometimes. the cursor random drift at screen. I am tring to find new drive, if not, I will return it.

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Fri, 14 Dec 2012 19:01:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/952127 windmin
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/952341 I would like to say that I am also having the wandering mouse pointer issue.  Hope there is a fix soon!

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Fri, 14 Dec 2012 21:47:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/952341 n1smo
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/952721 Yep, me too. Luckily I think it is a software issue because it does correct when I reboot. Hopefully they will fix it. Between this and the fact that I ave no WiDi (which is why I bought this particular laptop in the first place) is making me want to throw it out the window. So mad.

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Sat, 15 Dec 2012 06:03:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/952721 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/952935 They had to have known this was an issue. There is no way it could have passed through without them knowing. But they wanted to get the christams sales so issued it unusable. Poor business practice. It will bite them in the end.

I have two unusable Y500 laptops.

 

I strongly urg ]]> Sat, 15 Dec 2012 15:30:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/952935 Y5 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/952967 I'm not happy about this but glad that more info on this is coming in from users.

The tech I spoke with last week was in the dark about some of the changes and issues to the Windows 8 Y500. His knowledge base mirrored this website info which is to say there was no support for OneKey Recover ]]> Sat, 15 Dec 2012 16:11:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/952967 greggster59 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/953141 Spent 3 hour on tech support yesterday with 2 different techs. No solution found. One tech downloaded a synaptic driver that made matters worse. Second tech thought it was a conflict with MacAfee.Touchpad randomly works. Unbelievable, that a new machine would be released with this issue. Where is ]]> Sat, 15 Dec 2012 18:38:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/953141 vtrecha <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/953469 Just had the same problem today with mine. Ordered it when I was at college and super excited to come home for break to it yesterday, now very irate it doesn't work. 

 

Called Tech support and the person who helped me did all the things I already did like update the drivers and etc. h ]]> Sun, 16 Dec 2012 01:53:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/953469 Dpet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/953571 Update! 

 

This is by no means solved, but I do think it's >improved<.

 

I found a newer driver (v. 11.4.7.1). The mouse pointer still has some delay, but it isn't as unbearable as it was before. I do find that the left click "button" is not always reliable ]]> Sun, 16 Dec 2012 06:31:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/953571 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/954349 Tried the new driver (v.11.4.7.1). It is helpful.

 

Hate that left and right click "buttons" are unreliable.

 

Please keep posting until problem is 100% fixed.

 

First time I have owned a Lenovo and unless the company steps up quickly, it may be the l ]]> Mon, 17 Dec 2012 00:25:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/954349 vtrecha <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/954573 Update!!!!

 

Day 3 of having this laptop and haven't returned it yet because post sales isnt open again till monday. Touch pad still acts up and goes out of control, senses that something is touching it when there isn't anything. 

 

Found that if yo ]]> Mon, 17 Dec 2012 06:16:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/954573 Dpet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/957289 This evening I got the drifiting cursor/ trackpad problem.I have very little  control over gestures, which is frustrating! I thought it was a virus but since everyone else is having the problem its a driver problem none the less. I love this laptop- better than my year old Toshiba but this trackp ]]> Wed, 19 Dec 2012 09:59:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/957289 surfensteve <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/958277 Dpet,

 

The on/off button does definitely clear the touch pad problem.  The new driver has improved things but I still do get "stuck" at times, and when I do that seems to clear it right up. 

 

Of course, I consider that a work-around and def not a fix!

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Thu, 20 Dec 2012 02:14:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/958277 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/960631 Sat, 22 Dec 2012 00:20:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/960631 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/960645 It is a hardware issue. I had the touchpad replaced today and it is working. Demand a new touch pad.

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Sat, 22 Dec 2012 00:38:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/960645 vtrecha
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/960747
wrote:

It is a hardware issue. I had the touchpad replaced today and it is working. Demand a new touch pad.


How did you get the touchpad replaced?  Did you send it back?  Also, who did you get in contact wi ]]> Sat, 22 Dec 2012 04:34:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/960747 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/960855 Sat, 22 Dec 2012 07:51:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/960855 niceseol <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/960889
if you think it's software issue, please, confirm that you all have windows 8 and manufacturer of the drivers ( is it elan touchpad? )

also, please, try to un-install the current drivers, restart your computer and check if it works. ( by using windows drivers )

if this ]]>
Sat, 22 Dec 2012 09:39:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/960889 yigit
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/960943 Sat, 22 Dec 2012 10:58:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/960943 darthmaul <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/960969 I have the 3 year in-home extended warranty.  Someone  in Lenovo realized that that they should try to fix my problem instead of having me return the computer for a full refund. The Lenovo repair service tech came to my house with new replacement parts and repaired  unit.

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Sat, 22 Dec 2012 11:32:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/960969 vtrecha
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/961041 Sat, 22 Dec 2012 13:33:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/961041 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/961169 Not a problem when using  USB mouse. I also disable the touchpad (Fn + F6) while using the mouse.

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Sat, 22 Dec 2012 17:27:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/961169 greggster59
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/961245 Ive extensively checked the posts and cannot find a working method to fixing the touchpad. Ive only had the Y500 a little over a day now and the problem was there from the start. Ive tried uninstalling the drivers (no luck), tried the updated drivers that somebody posted (no luck), tried the syna ]]> Sat, 22 Dec 2012 18:59:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/961245 Seguna <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/961267 why does lenovo community exist?I think the aim of this forum is to help people who has problem with their lenovo laptop but no one care it.most of people have this issue and all of us are wondering that if its due to hardware or software.If the problem is for software,will lenovo publish new dri ]]> Sat, 22 Dec 2012 19:18:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/961267 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/961655
-please, un-install the current drivers. restart your computer.
-then download and install the drivers from the ]]>
Sun, 23 Dec 2012 09:28:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/961655 yigit
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/961693 Ill give this a try, seeing as i dont have any other options left. Thanks ^^

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Sun, 23 Dec 2012 10:08:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/961693 Seguna
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/961709 Sun, 23 Dec 2012 10:16:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/961709 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/961753 the first set of drivers worked for approx 3hrs then the touch pad went crazy again. Im about to try the second link now.

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Sun, 23 Dec 2012 12:52:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/961753 Seguna
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/961757 Second set of drivers didnt work at all, lasted about 5 mins until the pad went crazy. Ive got fed up with the laptop now its obviously a serious issue that cant be fixed. 

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Sun, 23 Dec 2012 13:02:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/961757 Seguna
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/962239 Folks, I just wanted to let you know that the problem also exists on their new "flagship" Ultrabook U510. It seems to be a hardware issue - drivers won't flake out after 3 hours, but heat will build up and start affecting things. I haven't delved into the service manuals for anything ot ]]> Sun, 23 Dec 2012 22:48:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/962239 Dan-in-TX <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/962655 I got my Y500 on Friday. At first the touchpad was working fine but after a couple of hours it started acting crazy. Nothing new here. After having tried a couple of operating systems (Win 7, Ubuntu) and uninstalling/reinstalling/updating touchpad drivers I am now convinced that this is a hardwar ]]> Mon, 24 Dec 2012 08:50:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/962655 placebo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/962665 Mon, 24 Dec 2012 09:24:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/962665 Seguna <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/962835 @ seguna
can you re-install the first one?

@dan-in-tx
it is possible software issue. as i said before, we just need to find proper drivers. ( similar issue - wrote:

Wow im so dissapointed, i bought yesterday the y500 and i had the touchpad issues but also cracking keyboard, near the delete button. So i went back to the shop and i got a replacement, a new y500, when i was home the touchpad of my r ]]> Tue, 25 Dec 2012 12:44:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963559 mr02280 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963721


wrote:
Hi Jay,

 

i see that you are from Netherland. I bought mine y500 at MediaMarkt and i already have it packed and prepared for return. Price is way to high to ignore this issues that we have from the ve ]]> Tue, 25 Dec 2012 17:38:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963721 Jay8 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963729

 

 


This is how it looks like, when its touched and when touched with 1 finger. I realy think its a hardware issue and not software.

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Tue, 25 Dec 2012 17:52:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963729 Jay8
<![CDATA[ Lenovo y500 Touchpad - Topic 100? ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963737 Dear Lenovo,

 

Will you ever respond on the y500 touchpad problem? Because i dont want to return my laptop. I realy like my laptop except the touchpad issue of course.

 


Tue, 25 Dec 2012 18:04:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963737 Jay8 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963739 Tue, 25 Dec 2012 18:06:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963739 Seguna <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963765 Those of you  who have returned your y500, what is the process for doing so? I no longer have my recovery partition, I wiped the laptop and am dual booting win7/openSuSE and I have the touchpad problem on both OS, which leads me to believe this is a hardware issue. Lenovo's silence on the matter ]]> Tue, 25 Dec 2012 18:49:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963765 ChewTeaYeah <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963769


wrote:

Those of you  who have returned your y500, what is the process for doing so? I no longer have my recovery partition, I wiped the laptop and am dual booting win7/openSuSE and I have the touchpad problem on both OS, which leads me ]]> Tue, 25 Dec 2012 18:58:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963769 Jay8 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963773 ahhh yes but I bought mine online, I suppose I will have to call support then...

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Tue, 25 Dec 2012 19:01:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963773 ChewTeaYeah
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963783 Tue, 25 Dec 2012 19:15:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963783 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963789
wrote:

wrote:
Hi Jay,

 

i see that you are from Netherland. I bought mine y500 at MediaMarkt and i already have it packed and prepared for return. Pric ]]> Tue, 25 Dec 2012 19:24:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963789 mr02280 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963805 Returning to lenovo should be easy - call them up they arrange a courier. Lenovo said to me they had a 7 day no fuss refund guarentee if you arent happy within 7 days - fault or no fault they will refund. its worth calling them to see what they say.

]]> Tue, 25 Dec 2012 19:47:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963805 Seguna <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963923 Tue, 25 Dec 2012 21:41:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963923 zoltanthegypsy <![CDATA[ Re: Lenovo y500 Touchpad - Topic 100? ]]> https://forums.lenovo.com/topic/findpost/1396/950399/963881 Tue, 25 Dec 2012 21:42:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/963881 Jay8 <![CDATA[ Re: Lenovo y500 Touchpad - Topic 100? ]]> https://forums.lenovo.com/topic/findpost/1396/950399/964329 Wed, 26 Dec 2012 11:55:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/964329 Seguna <![CDATA[ Re: Lenovo y500 Touchpad - Topic 100? ]]> https://forums.lenovo.com/topic/findpost/1396/950399/964379 Yea Lenovo needs to respond to the defect with this model. I really regret giving Lenovo my business.

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Wed, 26 Dec 2012 13:40:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/964379 greg87
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/964449
can you also try this driver? make sure you un-install the first one and restart the computer before installing.

http://download.lenovo.com/consumer/mobiles/tp02483264.exe ]]> Wed, 26 Dec 2012 14:50:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/964449 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/964467 Wed, 26 Dec 2012 15:13:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/964467 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/964501 @Yigit

 

I will try this driver when I get home later, but just wanted to say thank you for at least responding to us and trying to help.

 

Judy

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Wed, 26 Dec 2012 15:37:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/964501 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/964521 Wed, 26 Dec 2012 16:00:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/964521 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/964529 If its a hardware related issue (which it seems) no software/driver will fix it... lol...

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Wed, 26 Dec 2012 16:03:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/964529 greg87
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/964533 Wed, 26 Dec 2012 16:05:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/964533 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/964625 Wed, 26 Dec 2012 17:07:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/964625 Seguna <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/965049 Hi,


Bought my laptop a few days ago at Paradigid exactly the same problem as the others.

Once you press one of the buttons from the touchpad the mouse pointer become nervous and the laptop is useless.


This is a serious problem for a 1k laptop so every help from Lenovo ]]>
Wed, 26 Dec 2012 22:44:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/965049 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/965267 Hi all 

 

Thanks for posting. 

 

After reading through this thread I'd Like the to get the teams involoved to take a closer look at this issue. In the past issues like was resolvedwith an update but to see it happening again on newer machineis very ]]> Thu, 27 Dec 2012 03:55:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/965267 NINE <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/965411 Thu, 27 Dec 2012 07:37:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/965411 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/965907 Seems like the U series touchpad is experiencing the same issues as well.

 

http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Jumpy-and-Laggy-Touchpad-on-U510/td-p/952467 ]]> Thu, 27 Dec 2012 16:50:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/965907 McCoy <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/965917 would providing the following information be enough?

Machine Family
Machine Type Model
Machine Serial Number
Contact information
Output of "msinfo32 /report"?

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Thu, 27 Dec 2012 17:08:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/965917 balder_lai
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/966047 I'm going to throw in my 2 cents on this. First, I love my new laptop EXCEPT for the annoying touchpad issue.

 

I received the y500 a few weeks ago and it was working fine the first few days. I tweaked it a little then went in to download an online game using Google Chrome. I also uni ]]> Thu, 27 Dec 2012 18:55:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/966047 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/966055 Also, how do we private message you????? I'm really frustrated with the touchpad issue. I have the laptop at work on my desk right now and it has NEVER done it there. Just about 20 mins ago, the touchpad started going crazy again and was opening up my camera, taking pictures, flipping all over... ]]> Thu, 27 Dec 2012 18:59:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/966055 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/966275 "Also, how do we private message you?????"

 

Click on your Mailbox, after signing in:

 

MailBox PM.PNG

< ]]>
Thu, 27 Dec 2012 21:36:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/966275 dragnoak
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/966287
Does your system start opening up windows/programs while you are not touching the touchpad? That happened to me yesterday and I thought it was a security issue. ]]>
Thu, 27 Dec 2012 21:48:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/966287 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/966431 One thing I''m also noticing is that when I use the right click button on the touchpad to cut and paste, it seems to set off this erratic behavior. I just tried to cut and paste a number after about 30 mins of use and immediately the cursor flew across the screen and all kinds of screens opened a ]]> Thu, 27 Dec 2012 23:56:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/966431 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/966433 That's exactly what mine is doing when it really flares up. Random programs and windows opening. It's almost like someone else has control of my laptop. Really getting on my nerves.

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Thu, 27 Dec 2012 23:58:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/966433 deelybop
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/966437 Fri, 28 Dec 2012 00:02:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/966437 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/966655 Yeah, I disabled my wireless card and unplugged my router entirely and then sat back (literally a few feet away) and watched as it opened all sorts of apps! So unless it's poltergeist, I am secure :)

 

And mine is definitely worse with clicking than tapping!  I was able to work for ab ]]> Fri, 28 Dec 2012 05:14:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/966655 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/967247 Just wanted to go on record on the forum that I have sent the Lenovo staff member the info they requested almost 2 days ago now and have yet to hear anything back. 

 

I am paitent and understand things take time but it would still be very nice to hear back and stay in the loop with wh ]]> Fri, 28 Dec 2012 16:46:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/967247 Dpet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/967361 Hello,

 

 

I got today a new replacement at the shop. This is now my 3rd in 7 days.I had with my first y500 touchpad problems, with my second and gues what, i just started my 3rd, can you believe it?? My 3rd in a week and yes after 1 minute the touchpad started doing crazy stuff ]]> Fri, 28 Dec 2012 18:12:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/967361 Jay8 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/967389 Jay8 how long did it take you figuring out the touchpad issue from the day u received your laptop?

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Fri, 28 Dec 2012 18:29:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/967389 kyw012
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/967409
wrote:

Jay8 how long did it take you figuring out the touchpad issue from the day u received your laptop?


To be fair,  i bought my first one on december 22, so 6 days ago, i had the toucpad issue after 5 mi ]]> Fri, 28 Dec 2012 18:43:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/967409 Jay8 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/967649  I'm really tired of this iissue. The touchpad makes it really hard to do anything without plugging in an external mouse each time. i've tried 4 times just to type this and the cursor is all over the place. defeats the purpose of a laptop.

 

Lenovo support will be hearing from me this ]]> Fri, 28 Dec 2012 21:50:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/967649 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/967941 I've recently cancelled my Y500 order after reading this thread. This is extremely concerning that Lenovo would allow such a major defect to pass through quality control, be it software or hardware related. 

 

Are the Y400's experiencing the same touchpad issue?

]]> Sat, 29 Dec 2012 03:55:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/967941 frankdatanked <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968455 Sat, 29 Dec 2012 17:47:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968455 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968493 Ok, here am i with an update.

 

I returned mine unit to MM store. Since problem was not reproducible in two mins, they kept laptop to confirm malfunctioning touchpad and promised to call me back. They called me today with news that laptop is ready. I really didnt expect that this was ]]> Sat, 29 Dec 2012 18:19:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968493 mr02280 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968499 Sat, 29 Dec 2012 18:27:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968499 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968535 Which version driver is on your system?

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Sat, 29 Dec 2012 19:02:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968535 Seguna
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968595 Sat, 29 Dec 2012 20:37:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968595 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968655 Ok guys,

 

fairy tail is over. I dont know why did i at all consider that soft update can solve this thing that easily. I was the one who put live linux with plain generic driver and still had issues. So, this c*ap is not working. I dont want to give advices to others, but i surelly k ]]> Sat, 29 Dec 2012 22:06:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968655 mr02280 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968687 Day 3 after private messaging the staff and have yet to hear back anything at all...somebody better get on fixing this quick cause havent heard of anyone who has got a decent one that actually works.

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Sat, 29 Dec 2012 22:47:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968687 Dpet
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968731 Talked to Elan, they say it's Lenovo, lenovo blaming it on vendor, blah blah...The corporate run around. This is getting tierdsome, I may start a petition for those who are affected by this problem to sign. Lenovo, this is very terrible support. I am really surprised by the lack of concern from l ]]> Sat, 29 Dec 2012 23:42:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968731 iamtheecho <![CDATA[ Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968737 Petition for the Y500 touchpad problem.

 

The Lenovo Y500 touchpad as most know, is suffering some sort of technical or software issue. Some of the Y500 customers have sent their laptops back in and recieved a new one with the same problem. 

 

Lenovo has said little about ]]> Sat, 29 Dec 2012 23:45:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968737 iamtheecho <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968749 I'm all for it! Make sure you post the link here for it.

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Sun, 30 Dec 2012 00:07:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968749 Dpet
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968767 Petition

 

http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Y500-Touchpad-Petition/td-p/968737

 

I really do like this laptop, they wanted me to send it back, but not g ]]> Sun, 30 Dec 2012 00:40:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968767 iamtheecho <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968783 Well just got off of the phone with Lenovo Tech Support for the 3rd time, not entirely sure she understood that there were numerous people on the forum with the same problem but I'm sending it into the "depot" to be fixed. I figured for the $1000 I spent for it i'll send it in 1000 time ]]> Sun, 30 Dec 2012 00:57:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968783 Dpet <![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968787
-Dave ]]>
Sun, 30 Dec 2012 00:58:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968787 Dpet
<![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968789 Mine works just fine.

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Sun, 30 Dec 2012 01:00:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968789 Lewnatic
<![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968793 Spot on William. I ordered mine on Dec 6. Received Dec 11. It started acting up about 4 days after I got it, while I was online downloading a program. I don't have a virus. I had our IT guy check it out for that. Soooo, it's still doing things on it's own.. I even went so far to VIDEO it tonite a ]]> Sun, 30 Dec 2012 01:01:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968793 deelybop <![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968817 My hard drive died the first day. Called them up and they tried giving me troubleshooting tips to fix the hard drive...Figured I was just going to replace it anyway and I did. Wasn't going to send it back in for that. Waited for the new SSD to come in, and now it has the touchpad issue. I believe ]]> Sun, 30 Dec 2012 01:11:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968817 iamtheecho <![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968823 Agree iam. I'm currently using the laptop with touchpad disabled and have a wireless mouse hooked up. Works wonderfully. Toyed with calling Synapse (Elan?). I'm going to ask for the crossover shipment to do a replacement. If I do that, however, I will go out of my 21 day return policy period. I'v ]]> Sun, 30 Dec 2012 01:25:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968823 deelybop <![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968867 This is me 3rd y500 in a week of time. I sign the petition.

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Sun, 30 Dec 2012 02:29:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968867 Jay8
<![CDATA[ Mine is working after tech consultation ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968923 Hi. I was having the same problem. I called technical support today, and I allowed the technician to gain remote access to my laptop. She downloaded the drivers from the stored software - rather than from the internet. It has been working since then. Before that time, I couldn't use it at all. Th ]]> Sun, 30 Dec 2012 04:40:57 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968923 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968927 ATTENTION:

 

Hi. I was having the same problem. I called technical support today, and I allowed the technician to gain remote access to my laptop. She downloaded the drivers from the stored software - rather than from the internet. It has been working ]]> Sun, 30 Dec 2012 04:45:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968927 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968931 Yea, if they have drivers they should update them. The Chinese Lenovo website has more recent drivers than the US site. Still those didn't work. Plus, no way will I ever allow remote access to my computer. Though keep us updated. Thank you for your input. Lenovo Chinese website also has support f ]]> Sun, 30 Dec 2012 04:53:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968931 iamtheecho <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968933 PS: If it continues to work, I will post the ID number of the technician who helped me. This is the longest it has gone so far without messing up. Also, I think she found two different pointer drivers on file. She deleted on of them . I'm pretty sure this is what happened. Regardless, like I said ]]> Sun, 30 Dec 2012 04:55:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968933 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968935 There's nothing on my computer (it's new). So, I wasn't worried about her accessing it. I don't t think they are trying to scan your info. They are really just trying to help and go to the next caller. I'm sure they have quotas, and the entire process is recorded.

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Sun, 30 Dec 2012 04:57:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968935 darrren12000
<![CDATA[ Re: Mine is working after tech consultation ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968937 my tech support guy didn't even offer to download drivers. he went in and adjusted a few settings on the touchpad, one of which was to make it MORE sensitive. hmmm. stored software driver? where is this? maybe i'll call and get them to do that tomorrow. would like to know how that works. still co ]]> Sun, 30 Dec 2012 04:58:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968937 deelybop <![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/968991 Similar problem with my Y500 just recieved yesterday. Touchpad start to do funky things after 5 mins of use. Reinstalled the driver, no help at all.  I called the technician today, no help either even with the recovery button. Ready to replace it with a new one on Monday. I hope they will fix the ]]> Sun, 30 Dec 2012 07:04:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/968991 Yuke <![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969121 Same problem here... So hoping they fix it becouse i really like this laptop! Still have few days left of cashback time, so pls come up with a solution, or i'll hav to give my money (and a bit more) to Apple :smileymad:!

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Sun, 30 Dec 2012 10:36:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969121 elTissue
<![CDATA[ Just Woke Up - Still Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969145 FYI: My touchpad is still working. It only took the technician about 5 minutes to fix the problem. I'll continue to update. I love this computer. You can't get more bang for the buck.

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Sun, 30 Dec 2012 11:26:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969145 darrren12000
<![CDATA[ Re: Just Woke Up - Still Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969209 darrren12000, be aware that I actually had it working for like a day and a half (with no changes) before it began screwing up again. I have seen this issue on Windows 8, Windows 7, and Linux on the same machine, so I am almost 100% certain that this is a hardware issue, no amount of drivers can f ]]> Sun, 30 Dec 2012 13:03:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969209 ChewTeaYeah <![CDATA[ Re: Just Woke Up - Still Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969211 Lenovo's silence on the matter definitely isn't helping. Would anyone in the USA be interested in filing a complaint against lenovo with the Better Business Bureau? I am not a lawyer but I recall there being one on this thread, can you tell us if this would help?

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Sun, 30 Dec 2012 13:06:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969211 ChewTeaYeah
<![CDATA[ Re: Just Woke Up - Still Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969215 Thanks. That's why I am still monitoring the situation. The tech told me I could just return it - no questions asked. Of course, I just bought it a week ago. I like it; so, I am waiting a few days. I don't see how you can rule out a software issue simply from your own experience. Given the likely ]]> Sun, 30 Dec 2012 13:08:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969215 darrren12000 <![CDATA[ Re: Just Woke Up - Still Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969219 well the fact that I've seen the problem across 3 different operating systems coupled with peoples' stories here lead me to believe its a hardware issue. I also recall seeing a post on the notebookreview forums where someone fixed the problem by opening up the Y500 and covering the touchpad conta ]]> Sun, 30 Dec 2012 13:11:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969219 ChewTeaYeah <![CDATA[ FYI: LENOVO JUST POSTED A VIDEO ON FIXING THE PROBLEM ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969225 Hello. Lenovo just posted a video solution to the problem. I hope this helps! http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT051310 ]]> Sun, 30 Dec 2012 13:22:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969225 darrren12000 <![CDATA[ Re: FYI: LENOVO JUST POSTED A VIDEO ON FIXING THE PROBLEM ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969229 That is not for the Y500 and it is only a windows specific solution. The fact that this still occurs when using a generic driver is not being addressed

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Sun, 30 Dec 2012 13:26:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969229 ChewTeaYeah
<![CDATA[ Re: FYI: LENOVO JUST POSTED A VIDEO ON FIXING THE PROBLEM ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969263 Right. Sorry.

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Sun, 30 Dec 2012 14:00:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969263 darrren12000
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969305 Hi guys,

I found something that maybe is the key to this problem at least it solved mine. (so far)

My Y500 came with drivers for Synaptics and Elan

There is some install file that looks for the needed driver and install this.
I tested different kind of drivers and I find o ]]>
Sun, 30 Dec 2012 14:53:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969305 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969333 Hi,

 

Thanks for sharing, i will try this now. 

Best reegards,

 

Jay

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Sun, 30 Dec 2012 15:27:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969333 Jay8
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969387 And, Jay8? Dit it also work for you, or is it a hardware problem afteral?

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Sun, 30 Dec 2012 16:20:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969387 elTissue
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969397 I've done the exact same thing (though I'm on Win7 Professional), and it doesn't seem to improve the situation.
My problem is somewhat different too. From time to time the touchpad completely freezes, not registering clicks or swipes, then after a couple of seconds it goes back to normal.

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Sun, 30 Dec 2012 16:29:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969397 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969415
wrote:

And, Jay8? Dit it also work for you, or is it a hardware problem afteral?


No it did not :(

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Sun, 30 Dec 2012 16:45:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969415 Jay8
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969513 After several hours...

 

My touchpad-icon shows again a blue spot when I do not use the touchpad.  :( it seems that there is more stability after all but not enough to keep it that way.

 

In the directory are some tools for the touchpad.

 

One of them ETDDevice ]]> Sun, 30 Dec 2012 18:04:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969513 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969561  

 

 

I dont know if its gone, but what i did is,  i uninstalled elantech or whatever its called, but i didnt uninstalled the driver, so just uninstall all software symantec or elantech and just leave the drivers see what happens...

I did that few hours ago and  i think it ]]> Sun, 30 Dec 2012 19:14:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969561 Jay8 <![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969567 It is better with the 11.14.1.3 driver, but still has problems.  One interesting feature that I don't recall having seen before is TP Rejection which turns off the touchpad when you're typing. Is that in the earlier version of the software (accessible from the tray on the "additional"   ]]> Sun, 30 Dec 2012 19:17:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969567 judyinnyc <![CDATA[ Re: Y500 Touchpad Petition ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969603 Sun, 30 Dec 2012 19:49:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969603 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969619 Now it's also started doing the pointer drifitng you guys experienced. They should address this issue ASAP.
Also, how come Lenovo don't have Win7 drivers online? I know this is a fairly new product, but still, support should be ready by now.

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Sun, 30 Dec 2012 20:05:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969619 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969659 I know a lot of you have hope that its a simple driver fix, however after 13 pages its clearly not.  I believe its a hardware issue. The lack of technical help from Lenovo isnt helping the issue also.

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Sun, 30 Dec 2012 20:35:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969659 Seguna
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969683 I requested a replacement more than a week ago and have not heard back from post-sales. This makes me very nervous because they did not give me a confirmation number (which I asked for) so I don't have proof. I do have a case number that hardware opened the day before, though.

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Sun, 30 Dec 2012 20:57:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969683 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/969689
I can't find anything about the touchpad.

I think its Elan because thats the best working driver and the Synaptics driver say's also "no Synaptics found" (but installs a driver)

The only one that nows what inside is Lenovo I guess.

Can you tell us based o ]]>
Sun, 30 Dec 2012 21:08:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/969689 pimvh
<![CDATA[ Explanation ]]> https://forums.lenovo.com/topic/findpost/1396/950399/970243 Let me help you guys to summarize. If we have laptop that shows up the same issue across completely different OS, and then disappear immediately after you go to sleep and back(power off touched), then things are really clear. Problem originates from the hardware but can be probably partially solv ]]> Mon, 31 Dec 2012 09:02:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/970243 mr02280 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/970289 Contacted the webshop where I bought the laptop. Asked them if they were aware of the y500 touchpad problem. Guy told me they sold 364 y500’s up to this point and had only two of them returned. One with a faulty touchpad and one of which the consumer just wasn’t satisfied with the product  (gave ]]> Mon, 31 Dec 2012 10:33:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/970289 elTissue <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/970301 Hi,

 

can you explain me if this is a common practice for webshops, that you can ask for a refund? Even if you opened the product. If so, i will purchase everything online then. I bought mine in retail store and  I've been told that since i opened package, this is not so easy anymore. ]]> Mon, 31 Dec 2012 11:00:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/970301 mr02280 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/970321


wrote:

Hi,

 

can you explain me if this is a common practice for webshops, that you can ask for a refund? Even if you opened the product. If so, i will purchase everything online then. I bought mine in retail store and   ]]> Mon, 31 Dec 2012 11:57:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/970321 elTissue <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/970333 Thanks,

 

although i still can not follow dutch that well, But for these kind of situations, mr Translate is there to help. Anyway, i was stupid to think that i am in better position if i purchase an item face to face in retail store. This is a last time, definetely.

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Mon, 31 Dec 2012 12:24:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/970333 mr02280
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/970953 Hi, I ordered the Ideapad Y500 on 11/25/2012 and just now received the actual laptop from UPS on 12/31/2012. I've read about the touchpad issues so I'm gonna document my actual experiences just in case it happens to me or to let others know if my touchpad is working exactly the way it should. So ]]> Tue, 01 Jan 2013 01:39:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/970953 asiannrg <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971129 Thank you for sharing this!

I think I have a Elantech pad (how can we find this?) because the Synaptic drivers doesn't work at all.

Are there only problems with the Elantech pad?

Can other users confirm this?

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Tue, 01 Jan 2013 08:47:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971129 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971195
can you send me your serial via personal message? (pm)
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Tue, 01 Jan 2013 10:34:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971195 yigit
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971257 Tue, 01 Jan 2013 12:42:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971257 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971375 it's been bittersweet to find this forum... I received my Y500 2 weeks ago, and the touchpad has been weird and jumpy, basically unusable for approximately 20% of the time it's on.  Not happy about this...

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Tue, 01 Jan 2013 15:14:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971375 genuflected
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971427 lenovo I am bored of waiting solution of this issue please update touchpad driver or release new bios or whatever you do for fixing do asap or accept that its hardware issue

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Tue, 01 Jan 2013 16:03:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971427 Sheva24
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971485 attempts to update/change the driver settings have gone horribly.  Prior to my changes the touchpad worked the majority of the time, after downloading the most recent drivers from lenovo's site, the touchpad is so ridiculously jumpy and now clicky, it can't be used at all!  Even after uninstallin ]]> Tue, 01 Jan 2013 16:32:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971485 genuflected <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971499 I used the latest drivers I have found.
version 11.14.1.3 the best working for me.
Still buggy but from all the drivers I test the most stable.
You can download the drivers from http://www.station-drivers.com/page/ ]]>
Tue, 01 Jan 2013 16:46:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971499 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971503 Tue, 01 Jan 2013 16:48:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971503 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971721 Tue, 01 Jan 2013 16:51:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971721 billbolton <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971555 11.14.1.3 is also crap.Not much different than others

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Tue, 01 Jan 2013 18:02:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971555 Sheva24
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971581 If you delete this software the icon show still the padtouch but the Elantech tab is gone under "mouse"
After I delete the software the pad is more stable. ]]>
Tue, 01 Jan 2013 18:33:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971581 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971591 Hey all, I just recieved my Y500 yesterday. It was working fine last night. However, today, it has started to behave erratically like reported. It also has just finished snowing outside (this is relevant.) 

 

I think this is a hardware issue because when the touchpad wasn't working, t ]]> Tue, 01 Jan 2013 18:47:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971591 Emilieu <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971719 Tue, 01 Jan 2013 19:52:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971719 billbolton <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971661 @Emilieu

You're right!

I can confirm that the temperature absolutely has something to do with it.

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Tue, 01 Jan 2013 19:55:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971661 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971831 Have been using my new Y500 for 5 days now, and no problems so far. The touchpad is not acting up. I was fearing the same problem, but haven't experienced it yet. It's not a high standard touchpad by any means (quite cheap and plasticky. gives way a bit), but neither a faulty one. Anyways, ]]> Tue, 01 Jan 2013 23:10:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971831 Jermonic <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971885 i replaced the Energy Management Program on mine and reinstalled the latest driver from Lenovo driver site (both Energy and Touchpad drivers from that site). I have NOT had an issue since the day before yesterday (Sunday) and have been right clicking, cutting/copying/pasting, etc as much as possi ]]> Wed, 02 Jan 2013 00:05:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971885 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/971895 This is the link I used to update Energy Mgmt driver and update the Elan driver. Not optimistic, but at this point I'll try anything.
http://support.lenovo.com/en_ ]]> Wed, 02 Jan 2013 00:07:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/971895 deelybop <![CDATA[ About the video solution I posted..... ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972009 For those who say the "solution" I posted doesn't apply to the Y500, I don't think that is true. I found the solution by searching the solutions page for problems associated with the Y500 in particular. That video popped up. Even though the caption under the video talks about older mode ]]> Wed, 02 Jan 2013 02:19:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972009 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972011 Oh, here's the link. cursor solution

]]> Wed, 02 Jan 2013 02:20:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972011 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972019 Hi!

 

I will try this and report back to you!!!

 

J.

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Wed, 02 Jan 2013 02:45:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972019 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972233 I performed what this video says and it has been working well for one hour.I will let you know about progression.

 

edit:again going crazy

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Wed, 02 Jan 2013 10:02:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972233 Sheva24
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972269
can you please upload the current drivers? ]]>
Wed, 02 Jan 2013 11:21:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972269 yigit
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972279 @Sheva24

 

Temperature also affects.

 

It takes longer when it is colder.

 

 

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Wed, 02 Jan 2013 11:35:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972279 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972367 I'm using the newest drivers from synaptics.com. My touchpad has never behaved erratic, so I doubt I can help find any solutions, as I haven't fixed anything with mine. I guess I've just been lucky.

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Wed, 02 Jan 2013 13:38:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972367 Jermonic
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972421 I dont think its related to temperature because after I played half an hour crysis 2, it got hot around touchpad but it still worked.I have just turned on pc and its so cold unfortunately touchpad is not working properly

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Wed, 02 Jan 2013 14:22:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972421 Sheva24
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972495 It seems like some Elan touchpads are faulty, while the ones from Synaptics are functioning properly. Do anyone who have written in this topic and had problems with their touchpads have a Synaptics one? Could the Lenovo staff look into this, please?

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Wed, 02 Jan 2013 15:14:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972495 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972551 Interesting pondering, Sputtid.

 

Mine, which has been working from the beginning and still does, is stated in device manager as "Synaptics PS/2 Port Touchpad". Driver version: 16.2.21.0 (26. oct 2012). Windows 8 with all recent updates.

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Wed, 02 Jan 2013 16:10:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972551 Jermonic
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972603 I think I have also Elantech.

 

But I'm still waiting for the exact documentation what is used in my laptop.

 

@yigit,  Any progress on that?

 

Can everybody confirm that the problems only exist with Elantech touchpad.

And if so what does Lenovo about thi ]]> Wed, 02 Jan 2013 16:43:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972603 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972629 Wed, 02 Jan 2013 16:57:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972629 Rednas123 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972667


wrote:

I think I have also Elantech.

 

But I'm still waiting for the exact documentation what is used in my laptop.

 

,  Any progress on that?

 

Can every ]]> Wed, 02 Jan 2013 17:08:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972667 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972725 I also have Elantech.

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Wed, 02 Jan 2013 17:40:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972725 balder_lai
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972813 I've had my Y500 for 6 days.  Synaptics touchpad and no problems so far.  Though I do agree with Jermonic, it is definitely not a high quality touchpad.  A little disappointing considering all the other great features.  

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Wed, 02 Jan 2013 18:32:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972813 Chemguy
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972847 My touchpad is also elantech and not working

 

those that got Synaptics touchpad, is it also the intel i7 processor model or the intel i5??

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Wed, 02 Jan 2013 18:55:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972847 mortents
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972867 The original driver (right out the box)
shows up as
Lenovo pointing device
Elan 11.4.5.1

Icon shows from beginning a blue spot and buttons do not work

 

Uninstalling and upgrade to latest drivers on Lenovo site 11.4.7.1


Now I have two drivers
ElAN (ETD) M ]]> Wed, 02 Jan 2013 19:14:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972867 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972895 I tried rolling back the driver to the default one.

 

It said Lenovo Pointing Device (Manufacturer: Synaptics). Just for the record.

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Wed, 02 Jan 2013 19:44:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972895 Jermonic
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972903 Hey Jermonic

 

Are your Y500 with the I5 og I7 processor?

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Wed, 02 Jan 2013 19:49:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972903 mortents
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972919
wrote:

My touchpad is also elantech and not working

 

those that got Synaptics touchpad, is it also the intel i7 processor model or the intel i5??



It's the i7.

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Wed, 02 Jan 2013 19:57:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972919 Chemguy
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972929 Wed, 02 Jan 2013 20:03:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972929 mortents <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972959 I'm with the i5 processor.

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Wed, 02 Jan 2013 20:25:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972959 Jermonic
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/972981 i7 and Elantech here. Still flaky, but better with updated driver.

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Wed, 02 Jan 2013 20:49:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/972981 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973083 I updated Energy Mgmt driver and Elan driver a few days ago. No acting up from touchpad (Elan) since then. Still waiting for the other shoe to drop tho.

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Wed, 02 Jan 2013 21:57:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973083 deelybop
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973095 Deely, which Elan driver version are you using?

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Wed, 02 Jan 2013 22:03:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973095 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973115
wrote:

The original driver (right out the box)
shows up as
Lenovo pointing device
Elan 11.4.5.1

Icon shows from beginning a blue spot and buttons do not work

 

Uninstalling and upgrade to latest dri ]]> Wed, 02 Jan 2013 22:23:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973115 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973275 Just got my Y500 for christmas and i'm also experiencing this problem. Are there any proven solutions? I'd hate to download/install something and my new laptop goes bonkers.

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Thu, 03 Jan 2013 00:16:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973275 choonks89
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973277 to judyinnc, i used two things from the drivers downloadpage for the Y500:

 

ynaptics, ELAN) for Windows 8 (32-bit, 64-bit) - IdeaPad Y400, Y500
[-] Click to hide files
> Thu, 03 Jan 2013 00:18:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973277 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973281 i used the Lenovo video that darren1200 posted. so far, i've been 3 days without a problem. and i've been using it pretty routinely. make sure you uninstall the Energy Mgmt program in Uninstall on control panel, reinstall the new one, restart then install the new driver by clicking on the downloa ]]> Thu, 03 Jan 2013 00:23:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973281 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973287 i also set Palm Tracking to maximum, Sensitivity to Low and Smart Motion UNenabled  on the additional Elan settings screen

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Thu, 03 Jan 2013 00:25:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973287 deelybop
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973587 Touchpad not working after some time being normal.

mine is Elan touchpad also. Driver version 11.4.5.1

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Thu, 03 Jan 2013 04:58:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973587 cfc_ice
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973835 @jermonic and all

as it seems, the issue only persists with elan touchpad, synaptics are working fine.

@all

i've found new drivers for elan. i'll try to upload somewhere soon.

can you please confirm the drivers work?< ]]> Thu, 03 Jan 2013 11:13:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973835 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973863 I downloaded Version 14.1.3. Touchpad detects one finger on pad which is not the case. Problem does not occured immediately after reboot... it takes a minute or two. Touchpad is warm. This is similar to many observations previously reported in this thread.

 

I have ]]> Thu, 03 Jan 2013 11:55:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973863 balder_lai <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973871


wrote:

and all

as it seems, the issue only persists with elan touchpad, synaptics are working fine.



i've found new drivers for elan. i'l ]]> Thu, 03 Jan 2013 12:07:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973871 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973909


wrote:

and all

as it seems, the issue only persists with elan touchpad, synaptics are working fine.



i've found new drivers for elan. i'l ]]> Thu, 03 Jan 2013 12:36:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973909 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973913 have you tried windows 7 drivers for windows 8? if you face any issue with the installation, please, try manual installation.

please, make sure you un-install the current drivers and restart your computer before installing the new ones.

 

wrote:

have you tried windows 7 drivers for windows 8? if you face any issue with the installation, please, try manual installation.

please, make sure you un-install the current drivers and restart your computer before installing the ne ]]> Thu, 03 Jan 2013 13:04:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973941 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973953 I did actually downgraded my Y500 to Windows 7 trying to solve the touchpad problem. Downgrading the laptop DOES NOT solve the problem. I have tried drivers from Lenovo China, Synaptics, Elan and neither solve the problem.

 

I demand a quick solution fro ]]> Thu, 03 Jan 2013 13:19:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973953 valvulita <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/973989


wrote:

wrote:

have you tried windows 7 drivers for windows 8? if you face any issue with the installation, please, try manual installation.

please, make sure you un-install the cur ]]> Thu, 03 Jan 2013 13:37:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/973989 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975481 Thu, 03 Jan 2013 13:42:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975481 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974005 Thu, 03 Jan 2013 13:50:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974005 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974009


wrote:
probably lenovo will publish new drivers soon but if you don't want to wait, please, contact support line for further information and shipping guide.

Thank you! Will do.

]]> Thu, 03 Jan 2013 13:52:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974009 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974015 yigit, I am seeing this on an ELAN touchpad Y500 on both Windows 7 and Linux, so I think mine is definitely a hardware issue. With the 3 year warranty, is it possible to replace my ELAN touchpad with a synaptics touchpad? New drivers are not going to help me

]]>
Thu, 03 Jan 2013 13:54:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974015 ChewTeaYeah
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974021 @yigit

This weekend I visit my local reseller.

What can I tell there?

 

Will Lenovo repair and if so how long will this take?

]]>
Thu, 03 Jan 2013 14:00:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974021 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974023
it sounds like it's hardware issue but i should also say that a bios update may fix the issue. according to my experience, bios updates fixed multiple issues before.

although, please, feel free to contact support line and keep us informed. ]]>
Thu, 03 Jan 2013 14:02:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974023 yigit
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974025 @yigit since no one has had success with a software solution so far, I assume this means that I will need to wait for Lenovo to release a bios update?

]]>
Thu, 03 Jan 2013 14:04:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974025 ChewTeaYeah
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974033 chewteayeah, as it reported, only elan touchpad has the problem. can you please check your bios version? (if anyone has synaptic, please, do the same and post back )

if the bios versions are the same for the all systems those come with elan/synaptic, at this point, i suggest you to con ]]>
Thu, 03 Jan 2013 14:14:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974033 yigit
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974039 BIOS Version/Date LENOVO 6BCN31WW(V1.03), 10/8/2012

Elantech

]]>
Thu, 03 Jan 2013 14:17:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974039 balder_lai
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974045
wrote:
chewteayeah, as it reported, only elan touchpad has issue. can you please check your bios version? (if anyone has synaptic, please, do the same and post back )

if the bios versions are the same for the all systems those come wi ]]>
Thu, 03 Jan 2013 14:18:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974045 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974129 From someone who has a Synaptics Touchpad, my BIOS version is:

6BCN34WW(V1.05) 2012-11-29

]]>
Thu, 03 Jan 2013 15:32:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974129 Chemguy
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974137 And your touchpad works? Then this might be a BIOS problem as yigit speculated before. A ray of hope!

]]>
Thu, 03 Jan 2013 15:38:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974137 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974139 My Elan touchpad is also faulty. 

 

BIOS version:  6BCN31WW(V1.03)

 

Driver:  11.4.7.1

]]>
Thu, 03 Jan 2013 15:41:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974139 99Chacho
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974147
wrote:

And your touchpad works? Then this might be a BIOS problem as yigit speculated before. A ray of hope!


Yes it does. I have now had my Y500 for a week and no touchpad issues.

]]>
Thu, 03 Jan 2013 15:44:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974147 Chemguy
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974153 Thu, 03 Jan 2013 15:49:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974153 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974251 I don't mind waiting a few more days before attempting to contact support. If Lenovo is willing to provide an BIOS update quickly. We are passed the point where one more attempt to fix this issue ourself is a lot of effort...

]]>
Thu, 03 Jan 2013 16:39:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974251 balder_lai
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974253 So far, there seems to be a clear pattern. Has anyone had problems with the synaptics touchpad?

 

At least, if we can get a clarification for this, people will know exactly what to ask for in the RMA, if they want it fixed by Lenovo.

]]>
Thu, 03 Jan 2013 16:39:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974253 Jermonic
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974285 Hi!

 

Also have an Y500 with i7 3630QM and  2xGT650 sli with the **bleep**ie Elan touch**bleep**pad.

 

Why the hell would the put Elanpads in some and synaptics in some?

]]>
Thu, 03 Jan 2013 17:06:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974285 Thestaar
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974343
wrote:

Hi!

 

Also have an Y500 with i7 3630QM and  2xGT650 sli with the **bleep**ie Elan touch**bleep**pad.

 

Why the hell would the put Elanpads in some and synaptics in some?


]]> Thu, 03 Jan 2013 17:40:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974343 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974353 Sure, how do I do that?

 

In the bios at the startup?

]]>
Thu, 03 Jan 2013 17:44:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974353 Thestaar
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974355
wrote:

Sure, how do I do that?

 

In the bios at the startup?


Yeah, that's one way to do it. Just make sure you don't change anything.

]]>
Thu, 03 Jan 2013 17:46:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974355 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974369 or you can press "windows-key" + R

type msinfo32 then press enter

bios info should be listed in the long list you get

]]>
Thu, 03 Jan 2013 17:56:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974369 balder_lai
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974371 I have the v. 1.03 BIOS also, elantech touchpad. (with problems).

 

@Chemguy, is your Intel HD4000 enabled? Do you have WiDi working? I am hoping the updated BIOS has fixed that also.It should at least be visible in the Device Manager next to your NVIDIA card.

 

Thanks,

Thu, 03 Jan 2013 17:56:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974371 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974375 My bios version is: 6BCN31WW(v1.03)

]]>
Thu, 03 Jan 2013 17:57:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974375 Thestaar
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974391 LENOVO 6BCN31WW(V1.03), 8-10-2012 

Touchpad Driver  version 11.4.7.1

Elan Touchpad

]]>
Thu, 03 Jan 2013 18:09:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974391 Rednas123
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974393 The plot thickens. Now we only need a little more feedback from users with a working touchpad. But this seems pretty clear at the moment.

]]>
Thu, 03 Jan 2013 18:09:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974393 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974427
wrote:

I have the v. 1.03 BIOS also, elantech touchpad. (with problems).

 

, is your Intel HD4000 enabled? Do you have WiDi working? I am hoping the updated BIOS has fixed that also.It should ]]> Thu, 03 Jan 2013 18:33:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974427 Chemguy <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974519 Thanks for answering, Dave. Disappointed to hear that :(

]]>
Thu, 03 Jan 2013 19:30:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974519 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974579 Mine is

 

BIOS-versie/datum LENOVO 6BCN31WW(V1.03), 8-10-2012

And (faulty) Elantech driver 11.14.1.3

]]>
Thu, 03 Jan 2013 20:20:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974579 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974601 Thu, 03 Jan 2013 20:27:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974601 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974619 But they who have working touchpads also have synaptics right?

]]>
Thu, 03 Jan 2013 20:36:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974619 Thestaar
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974773  I am planning to get a core i5 Y500 soon, and I hope all core i5 Y500 come with Synaptics.

 

Does anyone here has a core i5 laptop with Elan?

]]>
Thu, 03 Jan 2013 22:04:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974773 mistah_p
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974795 Hello.. Mine is a Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, and I got Elan, that does not work unfortunately.

]]>
Thu, 03 Jan 2013 22:19:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974795 tkanto
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/974887 Yes you are also right but you know having synaptics is not only difference its bios also different so this gives me hope.3 years ago I got y560 and it has LCD panel problem but only coming with AUO panel's have problems.People Who have LG panel dont have problem then lenovo published n ]]> Thu, 03 Jan 2013 23:40:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/974887 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975031 Fri, 04 Jan 2013 01:43:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975031 Wactuary <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975089 ha ha unknown issue. We are just trolling in this forum then.

 

 

 

 

]]>
Fri, 04 Jan 2013 02:48:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975089 Thestaar
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975099 i have Bios 6BCN31WW (V1.03)  10/8/12

 

Mine worked fine since I updated the Energy Mgmt driver/program and insalled the Elan driver that was on the Lenovo y500 drivers site.

 

One interesting fact is that this first started happening the night I installed Google Chrome an ]]> Fri, 04 Jan 2013 02:59:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975099 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975487
is it possible for you to upload your bios backup? ]]>
Fri, 04 Jan 2013 11:32:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975487 yigit
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975581 Well, first I would need some instruction as to how to back up my BIOS, and secondly, how to upload it to this site.

]]>
Fri, 04 Jan 2013 13:26:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975581 Chemguy
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975643 My Y500 started experiencing this touchpad problem 2 days ago.

It was really very frustrating doing anything with it.

 

In the Metro interface I couldn't even scroll anything.

 

Lenovo doesn't seem to have any more recent drivers, so decided to look elsewhere.

]]> Fri, 04 Jan 2013 14:23:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975643 novanet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975685 Fri, 04 Jan 2013 15:11:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975685 Jermonic <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975895 yigit wrote:
@chemguy

is it possible for you to upload your bios backup?



But this is the same bios we all have?

 

I do not get the point.

 

His touchpad started later but I think its the same driver and bios as all the others.

]]>
Fri, 04 Jan 2013 18:07:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975895 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975911
wrote:

My Y500 started experiencing this touchpad problem 2 days ago.

It was really very frustrating doing anything with it.

 

In the Metro interface I couldn't even scroll anything.

 

Lenovo doesn't s ]]> Fri, 04 Jan 2013 18:22:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975911 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975929 Fri, 04 Jan 2013 18:31:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975929 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975945 My 2nd Lenovo y500 laptop touchpad has started acting up.  The first one took a week before it started showing signs of the jumping cursor, driver updates and all the proposed solutions didn't help.  The 2nd laptop I received on New Years Eve and it just started acting up this morning when I star ]]> Fri, 04 Jan 2013 18:41:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975945 McCoy <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/975967 @McCoy

 

Yep, that's the problem we all have.

Enjoy the club. ;)

]]>
Fri, 04 Jan 2013 18:59:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/975967 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976083 I've just chatted with a guy reviewing an y500. He has a version 1.03 BIOS and Elan touchpad and apparently haven't experienced any malfunctions during his time with the machine. Back to square one.

]]>
Fri, 04 Jan 2013 20:07:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976083 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976137 update:

 

Received a call from MM that laptop can not be repaired, and went there for a refund. I figured they didnt want to see me mad. By the way, they moved this model from the shelves.

 

So long lenovo...

]]>
Fri, 04 Jan 2013 20:53:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976137 mr02280
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976179
wrote:

update:

 

Received a call from MM that laptop can not be repaired, and went there for a refund. I figured they didnt want to see me mad. By the way, they moved this model from the shelves.

 

So long le ]]> Fri, 04 Jan 2013 21:22:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976179 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976337 All,

 

I'm reading through this thread today from start to end - I'm about halfway through, but wanted to post to acknowledge the concerns here.  I know that Nine posted back on the 26th and was collecting some information (like model / serial) from a couple of you in orde ]]> Fri, 04 Jan 2013 23:13:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976337 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976357 good to see acknowledgment of the issue. my touchpad is still jittery. as a matter of fact, it's acting up as i'm trying to type this. i had to switch back to an external mouse today after it managed to exit out of my word processor today while i was halfway thru a document.. quite annoying.

< ]]>
Fri, 04 Jan 2013 23:23:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976357 deelybop
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976401 Ok,

 

Finished reading the thread on this...

 

First, apologies again that we've not been following up - I can tell this is really frustrating for you all.   When you call support, they will not "know" about an issue unless we've released a formal tip on ]]> Sat, 05 Jan 2013 00:17:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976401 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976405 Sat, 05 Jan 2013 00:20:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976405 mistah_p <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976415 Sat, 05 Jan 2013 00:30:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976415 mistah_p <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976433 My touchpad seems to act up on a whim. The newest driver AND reinstalling Energy Mgmt made it more tolerable. I had to diable it today and put external mouse on it.. can't take a chance on it opening and closing programs at random. i thought i had a virus the way it acted the other nite. i actual ]]> Sat, 05 Jan 2013 00:45:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976433 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976465 Having same issue. ELAN touchpad. Called customer support. One positive thing I can say for customer support: When I told them I had been on the forums and gone through the driver troubleshooting and such, they didn't question it and make me do it all again like I've experienced with other tech s ]]> Sat, 05 Jan 2013 01:30:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976465 goodwicr <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976511 I purchased this laptop on 12/28 with hope that mine wouldn't have this issue, but I received it on 1/02/13 and, unfortunately, it does. Elantech trackpad with BIOS 31 / 1.03 on Windows 8. It didn't start acting up until about 3 hours after initially turning it on, which made me think about it be ]]> Sat, 05 Jan 2013 02:30:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976511 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976613 Sat, 05 Jan 2013 05:24:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976613 Wactuary <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976621 Mine has the same issue. Could you extend the 21-day period of refund return?

]]>
Sat, 05 Jan 2013 05:29:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976621 bohu88
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976631 1) This issue can occur under multiple OS's Win 7, Win 8, and Linux.   There are drivers for each OS, and different versions of the Elantech drivers tried here produce somewhat different results.   Some of teh latter versions being reported as "better" but still not working as expected, ]]> Sat, 05 Jan 2013 06:05:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976631 ChewTeaYeah <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976639 I arranged a return today. Sending it back tomorrow morning. No fix has been permanent.

]]>
Sat, 05 Jan 2013 06:19:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976639 darrren12000
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976641 And I'm getting an HP gamer. I found a 20% coupon online. Saved 400 dollars. Still a little more expensive than my Y500 - but has an even faster processor, larger screen, more storage, and the touchpad probably works!

 

I just noticed the Lenovo rep on here. This has nothing to do wit ]]> Sat, 05 Jan 2013 06:20:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976641 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976721 @Mark_Lenovo

 

1 Right!

2 Right!

3 There is no need to complain for people with a Synaptic touchpad.

4 Maybe the problem is solved with the newer bios or a combination new bios and exchange the touchpad for Synaptics.

 

Do I have the facts right as ]]> Sat, 05 Jan 2013 10:07:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976721 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976929


wrote:

Ok,

 

Finished reading the thread on this...

 

First, apologies again that we've not been following up - I can tell this is really frustrating for you all.   When you call support, they will not "know ]]> Sat, 05 Jan 2013 14:43:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976929 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976957 Sat, 05 Jan 2013 15:12:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976957 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/976969 UPDATE:

The replacement unit arrived this morning and I've been running it for over 6 hours without a problem. I did not update to the latest driver or make any other changes to the system. Now suspect that this is a hardware issue on the units affected. Sat, 05 Jan 2013 15:33:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/976969 greggster59 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977041 for those having problems with ideapad touchpads I have a suggestion... open up the synaptic properties menu... go to "device settings" tab...then click the settings button...click on and expand the "pointing" menu... from there you should see an option that says "E ]]> Sat, 05 Jan 2013 16:46:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977041 elg123me <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977047 @Mark_Lenovo:

Thank you for responding. As others have pointed out in their posts, all points in your summary are correct. 

 

@elg123me:

if we only had synaptic... we are having issues with elantech... but thanks..

]]>
Sat, 05 Jan 2013 16:57:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977047 balder_lai
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977065 Even with the synaptics Driver I still noticed some of the things being complained about... Switching to this setting alliviated the irratic mouse movements(drifting).  Do the Elantech drivers have any equivalent setting to what I have suggested? ...

]]>
Sat, 05 Jan 2013 17:19:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977065 elg123me
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977071 disabling the Edge function on the Elan touchpad doesn't work. I did that a few days ago and it acted up again a few nights ago. i was in the middle of some online activity a little while ago and it started moving on its own again. had to hook up the external mouse, again. we shouldn't have to ke ]]> Sat, 05 Jan 2013 17:24:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977071 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977075 and i don't see any effect with temperature. mine acted up just after booting up one day, after 2 hours of usage another. i DO see some correlation with clicking multiple times on it and performing multiple touchpad tasks, which it SHOULD be able to handle without going crazy.  a friend of mine h ]]> Sat, 05 Jan 2013 17:31:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977075 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977165 I received my Y500 on 1/3 and believe I am experiencing the same issue from time to time. Can anyone confirm?

 

The mouse seems to have a mind of its own and drifts/jumps across the screen selecting whatever it happens to land on along the way. I was on ebay at the time and luckily Sat, 05 Jan 2013 19:49:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977165 halibut <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977173 I have ordered my Laptop about a week ago, and am now having second thoughts about what's going on here and how the situation is handled. 

 

I would also appreciate if there's any way to know when you buy, whether or not the laptop will have synaptics touchpad or not.

]]>
Sat, 05 Jan 2013 20:02:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977173 MrSnuggleBottom
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977179 Well, called support which is open 24/7 and was informed to call back in 24 hours because of system maintenance. It does not make much sense to me to staff a call center full of people just to answer the phone and tell customers they cannot be helped and to call back later...

]]>
Sat, 05 Jan 2013 20:09:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977179 halibut
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977207 Another occurrence of the mouse becoming erratic. Performed a hard boot, on restart the touchpad did not function at all and the mouse cursor remained stagnant in the middle of the screen. Following a subsequent hard boot the touchpad became responsive again. 

]]>
Sat, 05 Jan 2013 21:04:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977207 halibut
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977305 I had my replacement Y500 running without issues for over 6 hours and now it is getting flaky again.

]]>
Sat, 05 Jan 2013 22:36:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977305 greggster59
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977317 @greggster59:

is it an Elantech touchpad in combination with BIOS 1.03?

]]>
Sat, 05 Jan 2013 22:51:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977317 balder_lai
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977321 I revieved my y500 with elan touch pad yesterday 1/04 starting having issues after about 2 hours use. Tried changing settings etc but nothing works. The really sad thing is that it seems even the replacements are having the issue. I think i might hold onto mine for a week to see if any solution i ]]> Sat, 05 Jan 2013 22:59:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977321 seanmt13 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977327 Yes. The Elan touchpad with BIOS 1.03 and latest driver. It stabilized after a shut down.

 

The first Y500 I received was acting up right out of the box. The replacement laptop arrived today and, after letting it acclimate to room temperature, I booted it up and used the touchpad all ]]> Sat, 05 Jan 2013 23:02:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977327 greggster59 <![CDATA[ Well, it could be that the Lenovo's customer support in y... ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977333


wrote:

I revieved my y500 with elan touch pad yesterday 1/04 starting having issues after about 2 hours use. Tried changing settings etc but nothing works. The really sad thing is that it seems even the replacements are having the issue. I t ]]> Sat, 05 Jan 2013 23:06:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977333 mistah_p <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977379 I have an i7 Y500 with a flaky touchpad. Elantech, BIOS 1.03. I called customer support and they're replacing it. Probably going to put a note in the box asking for a synaptics touchpad. Does anyone have an i7 Y500 with a synaptics touchpad? Do they make them?

]]>
Sun, 06 Jan 2013 00:29:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977379 Dillonb
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977389 I have Y500 with an ELAN thoughpad and have had problems with the touchpad. It randomly didn't want to follow my finger anymore, like someone else interfered and controlled it against me :-/

 

It just happened once and fixed itself after I restarted windows, I can add that I did chang ]]> Sun, 06 Jan 2013 00:38:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977389 Sindear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977395 New Y500 owner here.   I've read through many pages of people having the same problem as me: crazy touchpad.  It loves to dance and then not work at all.

 

I've made up my mind to get a refund, but I see a 15% restocking fee.  Someone here said they have a 7 day no questions asked ret ]]> Sun, 06 Jan 2013 00:44:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977395 badIdea <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977481

I returned my Y500 with a faulty touchpad and ordered a new Y500.

 

The new one definitely works better than the last one but still acting up occasionally. (especially when I use the left button)

Sun, 06 Jan 2013 02:34:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977481 niceseol <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977491 Wow, I sure missed quite a bit. Sorry I've been absent for a few days - I started back to work this week after a 3 month vacation due to major back surgery.

 

Anyhow, I just wanted to chime in and confirm that the problem does exist on the U510 as well, with ]]> Sun, 06 Jan 2013 03:09:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977491 Dan-in-TX <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977539 I updated the driver to 16.xxx and now looks like if you don't do click, it will be fine. I think may be disable click will be some sort of a solution since nobody really use click that much,tab at most time is enough

 

you can download the driver from here:

 

wrote:

 

Anyhow, I just wanted to chime in and confirm that the problem does exist on the U510 as well, with the Elantech touchpad and driver version 11.4.7.1. The BIOS on my machine is 6FCN29WW(1.05), 9/1 ]]> Sun, 06 Jan 2013 08:02:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977663 MrSnuggleBottom <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977667 Hi guys,

 

New to the forums here, and also a first time Lenovo user. As with most people here, I'm having the same problem (erratic trackpad). I also have an Elan trackpad and the same Bios version. Just wanted to share a bit of my experiences.

 

1. Right now the trackpad ]]> Sun, 06 Jan 2013 08:04:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977667 j4sonC <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977699 After play with the touch pad a while, I think the problem maybe static electric related. When I have the problem, I tried with a metal thing(like a pen with metal parts) to touch the touch pad and in serveral touches the problem gone( may be come back when you do click). The position to touch is ]]> Sun, 06 Jan 2013 09:00:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977699 wanttokeep <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977705 Hi guys, 

does the touchpad problem still exist when it is disabled and an external mouse is used.?

]]> Sun, 06 Jan 2013 09:19:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977705 techdigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977713
wrote:

Hi guys, 

does the touchpad problem still exist when it is disabled and an external mouse is used.?


From my experience, No. The external mouse is perfectly functional when the trackpad is disabled.< ]]> Sun, 06 Jan 2013 09:27:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977713 j4sonC <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977779


wrote:

Wow, I sure missed quite a bit. Sorry I've been absent for a few days - I started back to work this week after a 3 month vacation due to major back surgery.

 

Anyhow, I just wanted to chime in and confirm that the pro ]]> Sun, 06 Jan 2013 11:25:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977779 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977783


wrote:

After play with the touch pad a while, I think the problem maybe static electric related. When I have the problem, I tried with a metal thing(like a pen with metal parts) to touch the touch pad and in serveral touches the problem gone ]]> Sun, 06 Jan 2013 11:31:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977783 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977933 Is there a way I can detect (non-physically) whether or not the touchpad is ELAN / synaptic? I'd like to order the y500 today, but I don't want to end up with the ELAN version. This is the article nr (manufacturer) provided: 
59349096

 

Could anyone check whether they have the same ]]> Sun, 06 Jan 2013 13:47:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977933 GeeBee <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977937 The article nr is usually a store-dependent number used for internal identifcation of the item. 

 

As already described earlier,  you should go to "device manager" and check which driver is installed for the lenovo pointing device.

]]>
Sun, 06 Jan 2013 13:51:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977937 balder_lai
<![CDATA[ This can make things better, until Lenovo fixes things. ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977959 Even though I have arranged to return my computer, I still have to use it until my new one arrives. But, this morning, I realized that most of the erratic behavior involves the cursor jumping around, opening windows and (especially) zooming in to pages. Some of these (zooming) are multiple finger ]]> Sun, 06 Jan 2013 14:10:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977959 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977967
wrote:

New Y500 owner here.   I've read through many pages of people having the same problem as me: crazy touchpad.  It loves to dance and then not work at all.

 

I've made up my mind to get a refund, but I se ]]> Sun, 06 Jan 2013 14:14:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977967 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977973 Sun, 06 Jan 2013 14:22:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977973 GeeBee <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/977977 Hi, can anyone kindly help me about returning my Y500 for a refund?

I got two emails. The first one is with Fedex with a RMA number. The shipping address is Lenovo , 4051 N. Hwy 121, Grapevine, TX 76051; So went to a Fedex to get my lenovo returned yesterday.

But today... ]]> Sun, 06 Jan 2013 14:26:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/977977 bohu88 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978029 Sun, 06 Jan 2013 15:04:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978029 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978077


wrote:

wrote:

Wow, I sure missed quite a bit. Sorry I've been absent for a few days - I started back to work this week after a 3 month vacation due to major back surgery.

  Sun, 06 Jan 2013 15:56:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978077 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978085 Plus, nobody else wants to try the electrical tape fix because it voids the warranty.

]]> Sun, 06 Jan 2013 15:59:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978085 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978099
wrote:

Plus, nobody else wants to try the electrical tape fix because it voids the warranty.


Don't even tell me. I was on the verge of opening it up, thus voiding warranty, when he posted that the tape relocation had ]]> Sun, 06 Jan 2013 16:06:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978099 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978101 Contacted support again today now that the maintenance period is complete. Ran through rudimentary troubleshooting. The technician installed a third-party tool Touchfreeze http://code.google.com/p/touchfreeze/ to disable the touc ]]> Sun, 06 Jan 2013 16:06:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978101 halibut <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978123  


wrote:

Contacted support again today now that the maintenance period is complete. Ran through rudimentary troubleshooting. The technician installed a third-party tool Touchfreeze http://www.youtube.com/watch?v=Lq0N9sAJyzo

]]> Sun, 06 Jan 2013 18:21:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978275 niceseol <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978327 update on my discovery. I think grounding maybe a key to solve the problem. Y500 has 4 rubber footer which makes it insulate to ground. if you can add a grounding wire, probably can solve the problem. I tried with mine, so far so good. I will keep updating.

]]>
Sun, 06 Jan 2013 18:54:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978327 wanttokeep
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978357 while we're on the issue of BIOS that may need to be upgraded, I noticed today that my Intel HD 4000 graphics are disabled...that there is no Graphics enabling of the Optimus feature on the Nvidia card. I would like to see that addressed as disabling the Intel graphics also makes WiDi impossible ]]> Sun, 06 Jan 2013 19:43:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978357 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978377
wrote:

while we're on the issue of BIOS that may need to be upgraded, I noticed today that my Intel HD 4000 graphics are disabled...that there is no Graphics enabling of the Optimus feature on the Nvidia card. I would like to see that addres ]]> Sun, 06 Jan 2013 19:58:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978377 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978439 well, the engineers coming back from Holiday break on Monday definitely have some issues to solve, either by Bios or hardware. guess they wish they hadn't advertised that WiDi so prominently on the specs. i'm tempted to call (i have a case # but have yet to call sales support) and just ask for a ]]> Sun, 06 Jan 2013 20:50:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978439 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978443 Add another one to the pile.  I've tried all sorts of driver combinations, but in the end I beleive this is a hardware issue. 

 

The first time I pressed down on the "button" part of the pad, at the bottom, I felt like the touchpad was going to be a weak link.  The button's ]]> Sun, 06 Jan 2013 20:52:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978443 bearfight <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978507 ------------------------------------------------------------------------------------------------------------

Sputtid wrote: "I'm pretty sure that because of the SLI possibility the WiDi can't be enabled even when there's no second video card present. The integrated card's port is taken ]]> Sun, 06 Jan 2013 21:46:57 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978507 bearfight <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978585


wrote:

------------------------------------------------------------------------------------------------------------

Sputtid wrote: "I'm pretty sure that because of the SLI possibility the WiDi can't be enabled even when there's no seco ]]> Sun, 06 Jan 2013 23:15:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/978585 MrSnuggleBottom <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/978627


wrote:

Contacted support again today now that the maintenance period is complete. Ran through rudimentary troubleshooting. The technician installed a third-party tool Touchfreeze  wrote:

Update on mine. So far, so good. 2nd day straight without the trackpad problem

 

All I did was restore defaults. Had my laptop on for 6 hrs now and haven't experienced any problems. Could be a fix, or just luck that i ]]> Mon, 07 Jan 2013 12:32:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979177 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979181


wrote:

as a sidenote on laptops NOT using the hybrid optimus system, one of the more expensive Apple MacBook Pro makes use of this very design: "Graphics are handled by a hybrid graphics system. To take full advantage of the Retina display, ]]> Mon, 07 Jan 2013 12:37:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979181 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979205 Hi all,

 

Thanks for posting your concerns.

 

Just to keep you updated, our teams are exensively looking into this matter and have yet to report back on their analaysis and investion on the matter. Please do bare with with me as I'l get further updates and ho ]]> Mon, 07 Jan 2013 13:43:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979205 NINE <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979257 My Y500 has got the Qualcomm Atheros AR9485WB-EG Wireless Network Adapter.

 

So I'm guessing WiDi will be no option for me, however Optimus or Switchable graphics would still be great if that's possible.

]]>
Mon, 07 Jan 2013 14:25:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979257 novanet
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979323 Hi, I am having the same touchpad issues.  I've only had the Y500 for a couple of days.  Having seen this thread, I've deleted the driver and am using a wireless mouse.

 

Question for all of you: I decided to get the Y500 becasue it looks better than the Y580 and was immediately avail ]]> Mon, 07 Jan 2013 15:14:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979323 knidukdev <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979341 Count me as another with a defective Y500 trackpad. My son saved his money and ordered the Y500  to handle his gaming needs. He ordered the laptop on 1/1/12 and I find it appalling that Lenovo was continuing to ship these machines since clearly they had to know the problem existed.

 

]]> Mon, 07 Jan 2013 15:21:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979341 kcrew <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979447 Called this morning and got my return# for a full refund.

 

What a shame.  They either failed to perform enough real-world testing (ie, get out of the lab and use it how real people do), made last-minute code/software changes that weren't thoroughly tested, or just shipped the product ]]> Mon, 07 Jan 2013 16:36:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979447 badIdea <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979477 Mon, 07 Jan 2013 16:49:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979477 KCarpenter <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979621 Mon, 07 Jan 2013 18:30:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979621 Sheva24 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979637 I just wanted to say I too am having trackpad issues. I'm suprised at how many people are having issues. Bios 1.03 elan trackpad drivers 11.4.7.1. I'm giving lenoivo a couple of days to hopefully remedy the situation before i send it in for return

]]>
Mon, 07 Jan 2013 18:38:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979637 metman787
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979653
wrote:
İ am wondering what would lenovo do ,if they didnt fix the problem with software?

Full refund or exchange for a working Y500 including well working touchpad, Widi, bios controlable Intel 4000 vga and all the rest they ]]> Mon, 07 Jan 2013 18:42:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979653 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979699 Its been a week since and 2 days since I called the technican to figure out the problem. And it is been exactly one week since I called 18669684465 to receive a new Y500 for the replacement of the old one, but I haven't heard or received anything from the Lenovo side since that call. WORST CUSTOM ]]> Mon, 07 Jan 2013 19:09:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979699 Yuke <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979701 I've had several calls with various support technicians and have a varity of responses.

 

Ranging from 'I've never heard of this issue' to 'Yes it's very common', including one that refused to help because their system was down and could not verify my serial number.

 

Curr ]]> Mon, 07 Jan 2013 19:09:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979701 kenln <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979707 Recived my y500 on Friday 1/4/13 Today 1/7/13 is my first day to really use it. After a few hours of use I had the touch pad randomly move around and not respond to my input.  I managed to reboot, and the problem is resolved for now. I am udatng my drivers and just found this thread.

 

< ]]> Mon, 07 Jan 2013 19:12:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979707 EvanB <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979747 _____________________________________________________

 

Follow up:

 

The new touch pad is installed but none of the Elan features work: no pull down screen lock, right swipe to open charm, etc... I'll call tech support tonight.  Perhaps the driver needs to be set up again? ]]> Mon, 07 Jan 2013 19:34:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979747 kenln <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979755 EvanB- if you can do us a favor and check out your display adapters (control panel > device manager > display adapters) and let us know if there are two entries there, that will let you and us know if they are now (supposedly) shipping with the HD Graphics 4000 enabled.  For those of us dea ]]> Mon, 07 Jan 2013 19:38:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979755 slik01 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/979971
I have not found any BIOS for download.. ]]>
Mon, 07 Jan 2013 21:51:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/979971 EvanB
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980157 All,

 

We are actively working on this, and as Nine notes we will push this along as fast as possible.   The combination of your experimentation posted to the thread and your individual system info shared with Nine has been helpful.  

 

Tue, 08 Jan 2013 00:18:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980157 Mark_Lenovo
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980165 I'm debating returning this dysfunctional laptop. now i'm getting keyboard flack....hit keys and sometimes they type gibberish. insane. not a fully tested system. it seems like someone just wanted to ramp out these systems and sell them for their gaming ability, cut the price to make them appeali ]]> Tue, 08 Jan 2013 00:22:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980165 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980181 i think that 21 day window needs to be revised in light of the number of things i'm finding wrong with my system. unfortunately, i have to have a laptop for work at the end of this month on into February and possibly March, and this was purchased by my workplace. so basically i'm stuck with a fau ]]> Tue, 08 Jan 2013 00:26:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980181 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980183 so you mean it wont be fixed by software(bios or driver) right??I am within the international warranty and I am not sure lenovo in Turkey ll change or giving refund for my y500 Which was bought in Usa.Lenovo again dissapointed me after **bleep**ty y560 sorry for my bad english

]]>
Tue, 08 Jan 2013 00:30:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980183 Sheva24
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980189 obviously something around my touchpad is causing the problem with the gibberish typing from those keys surrounding it. so not only does the touchpad not work correctly, maybe there is something in how its connected underneath (keyboard interrupts) that is causing that problem.

 

so w ]]> Tue, 08 Jan 2013 00:33:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980189 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980225 Mark,

The 21 day policy should be extended -- especially if this turns out to be a hardware issue or the software fix doesn't work right.  Some of us received this computer as a holiday gift which was purchased more than 21 days ago and only discovered this issue right after the holiday.

Tue, 08 Jan 2013 00:55:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980225 kodabear
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980235  

 

I am trying to replace one even I just got it 2 days, the touch pad problem happend after 10 mins I turn on it.

Wish me luck with the replace one or evey single one has touch pad problems?

 

Please let m ]]> Tue, 08 Jan 2013 01:03:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980235 MoonZhang <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980259 i guess i'll be spending the better part of the day tomorrow with sales/support staff trying to resolve my problems on this unit. at least i have a case number from just before New Years. i hope someone can come up with something. if the touchpad is causing keyboard issues, then i am really in a ]]> Tue, 08 Jan 2013 01:17:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980259 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980271 koda, when i called support staff on 12/29 i was told that 21 days was from date of receipt. eruq9ew-iop

 

as i was saying before my keyboard acted up again, my date of receipt was 12/11. my touchpad really started up with thewq9-ruiop  insane behavior on 12/27 and i called on 12/29 b ]]> Tue, 08 Jan 2013 01:26:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980271 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980297 Mark,

 

Thanks for answering and trying to give us some information.

 

As for the WiDi, we do have a separate thread (http://forums.l ]]> Tue, 08 Jan 2013 01:45:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980297 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980317 Talked to post-sales today and requested a replacement. No immediate feedback provided other than I will be contacted within 3-5 business days with a new order number. 

 

I would hope at this point that Lenovo is either holding new orders / replacements until this issue can be resolve ]]> Tue, 08 Jan 2013 01:55:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980317 halibut <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980339 I did the online chat with post-sales today, and had them issue me an RMA for the U510 with the same touchpad problems as the Y500. I am getting a full refund for this thing, and I more than likely will not be recommending Lenovo products again in the future.

 

Which is sad, really - ]]> Tue, 08 Jan 2013 02:18:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980339 Dan-in-TX <![CDATA[ MY Experience with Elan TouchPad ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980369 I recieved my laptop 12/26 and since then i have experienced the issue. It takes at least an hour, usually longer, for the problem to appear, but once it does the laptop is unusable. I have the same bios and trackpad/drivers as everyone else with issues. I recently reinstalled the newest drivers ]]> Tue, 08 Jan 2013 02:47:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980369 MHerboth <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980483 Got the same response too, this morning I talked to PS. If they didn't call me back in 3 days, I may has to cancel the order and return the product.

 

]]> Tue, 08 Jan 2013 04:21:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980483 MoonZhang <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980497 Mark,

 

While it's nice that you poked in to verify a few more things, I wish you would at least give all of us a course of action for this situation. We're all sitting here with hundreds of dollars worth of damaged products, while our "21-day trial periods" are quickly runn ]]> Tue, 08 Jan 2013 04:34:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980497 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980519 I'm with FiveEighteen. I waited and went past my 21 days....could've done a return for refund on 12/31/12 that morning, but held off hoping that because I really liked the laptop that this would be a simple Bios fix. I also held off doing a replacement order because after reading numerous threads ]]> Tue, 08 Jan 2013 04:54:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980519 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980545 Tue, 08 Jan 2013 05:37:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980545 wanttokeep <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980593 Finally after some extensive testing, I'm confident to say that my Ideapad Y500 with Synaptics touchpad is working completely fine out of the box. A recap of the laptop specs:
i7-3632QM Processor( 2.20GHz 1600MHz ), Windows 8 64, NVIDIA GeForce GT650M 2GB Sli (2x), 16GB PC3-10600 DDR3 SDRAM 16 ]]>
Tue, 08 Jan 2013 06:36:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980593 asiannrg
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980607 Just opened the box today and loved the machine for the first ~30 mins until the touchpad stopped working.  Have an Elan touchpad like the others.  Called customer service and he said that it isn't in their system as a problem - just told me to uninstall and reinstall driver.  I couldn't even kee ]]> Tue, 08 Jan 2013 06:44:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980607 MMR <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980635 add me to the list.  Computer arrived on 01-04-12

 

ELAN touchpad.... with 11.4.5.1 driver (08-16-12)

Bios 6BCN31WW v1.03 (10-08-12)

 

erradic mouse cursor symptoms showed up after ~2hrs of use.  After restarting computer the symptoms have appeared to go away.  I wil ]]> Tue, 08 Jan 2013 07:07:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980635 500and2 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980777 Its seems to me that every single Y500 with Elan touchpad do not work properly, the only solution would be is to replace the Elan touchpad with a different brand like Synaptics. And never buy that Elan piece of crap again!

]]>
Tue, 08 Jan 2013 11:18:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980777 Thestaar
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/980859 My Y500 is schedule to arrive tomorrow. The first thing I will be checking is the touchpad brand. If it is an Elan I will have this computer packed up for a return/refund at the first sign of trouble.

 

I find it unconcionable that people are being expected to troubleshoot and test so ]]> Tue, 08 Jan 2013 12:43:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/980859 starpunk <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981069 I received my Y500  on January 4th and the touch pad stopped working the next day. Even with the external mouse it had issues until I disabled it. Seriously thinking about returning it, unless Lenovo will come out with a working solution

]]>
Tue, 08 Jan 2013 15:56:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981069 amiretskiy
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981081
wrote:

Ok,

 

Finished reading the thread on this... 4 days ago...

 

I'll check back in here on Monday.

 

Thanks!

 

Mark


Any progress Mark?

]]>
Tue, 08 Jan 2013 16:02:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981081 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981103 All,

 

I'll provide updates as soon as they are available, but this isn't likely to be an overnight fix.

 

It may aid our investigation of this and help move toward a solution faster would be if you could send me a PM with the model type, ser ]]> Tue, 08 Jan 2013 16:18:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981103 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981111 I'm sending mine in for repair tomorrow. Let's hope the trusty Czech engineers can do something about it. I might get it back with the same faulty touchpad but it's as good as waiting for a solution without doing anything.

]]>
Tue, 08 Jan 2013 16:19:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981111 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981123 I already send all the info to NINE also from Lenovo but he didnt even open the message.  :((

 

Info is underway

]]>
Tue, 08 Jan 2013 16:23:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981123 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981129
wrote:

I already send all the info to NINE also from Lenovo but he didnt even open the message.  :((

 

Info is underway


Ditto.

]]>
Tue, 08 Jan 2013 16:30:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981129 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981135 We should get some type of warranty extension for free for the crap we've put up with on the Y500... My first one arrived damaged because the NC ship center doesn't double box. Now my touchpad doesn't work correctly. No widi.. Just pure frust ]]> Tue, 08 Jan 2013 16:40:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981135 greg87 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981185 Based on Asiannrg's response yesterday, that the y500 model (954135U) with 16GB ram comes with a Synaptics touchpad and newer BIOS and all others come with the faulty/Elan touchpad. It could be a blind guess, but wanted to to get feedback from my forum friends. I bought this last wee ]]> Tue, 08 Jan 2013 17:20:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981185 pintureddy72 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981197
wrote:

Recived my y500 on Friday 1/4/13 Today 1/7/13 is my first day to really use it. After a few hours of use I had the touch pad randomly move around and not respond to my input.  I managed to reboot, and the problem is resolved for ]]> Tue, 08 Jan 2013 17:27:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981197 EvanB <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981255 I just called and got an RMA approved for full refund even though I was outside of the 21-day retrun window. I've actually had it almost a full month. The rep checked with her supervisor and came back on the line in 30 seconds, they must be familiar with this issue by now. Based on my past experi ]]> Tue, 08 Jan 2013 18:04:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981255 ljlett <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981365 I have a Y500 with a Synaptics touchpad. After changing the settings the touchpad preformed better. I know this is not a fix for the other Touchpads, but when I scrolled trough this topic I noticed some people mentioning it might be an electrical issues, maybe something with shielding or ground.< ]]> Tue, 08 Jan 2013 19:24:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981365 l_of_loren <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981377 I sent my info to Nine as well days ago. not much back. i guess I'll try again.. If I don't see a resolution by the end of this week, I'm calling for return/refund. I have to have a WORKING laptop inhand at the end of this month for work purposes before surgery.

]]>
Tue, 08 Jan 2013 19:31:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981377 deelybop
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981409
wrote:

I have a Y500 with a Synaptics touchpad. After changing the settings the touchpad preformed better. I know this is not a fix for the other Touchpads, but when I scrolled trough this topic I noticed some people mentioning it might be a ]]> Tue, 08 Jan 2013 19:44:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981409 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981437 pim, i haven't noticed any strange feel when charging the battery, but i did think it was odd that in all this time i haven't removed the battery except the other nite. and the very next evening, i get keyboard gibberish along with pronounced touchpad issues while it's not charging, while it's ch ]]> Tue, 08 Jan 2013 20:06:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981437 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981515 UPDATE!

 

Sent my Y500 in and was recieved on Jan 3, 2013. Lenovo just statred to work on it on Jan 7th and today the website told me my laptop "is on hold because the Tech staff couldn't recreate the problem." If they can't recreate it or fix it I will demand a refund on th ]]> Tue, 08 Jan 2013 21:12:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981515 Dpet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981561 Add me to the increasing list of people recognizing the severe touchpad issues that occur with the Y500. My touchpad will lock up and move uncontrollably an time within the first hour (often around only 30 minutes) of use. Putting the computer to sleep alleviates this problem temporarily, as many ]]> Tue, 08 Jan 2013 21:42:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981561 jacew <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981599 But still, even with the Synaptics touchpad, I'm not happy with how this touchpad reacts. It doesn't work the way I would want or expect. I notice that a light touch sensitivity makes my pointer very jumpy. The same if the pointer speed is fast.

The vertical movement is fine but when i scro ]]> Tue, 08 Jan 2013 22:01:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981599 l_of_loren <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981725


wrote:

But still, even with the Synaptics touchpad, I'm not happy with how this touchpad reacts. It doesn't work the way I would want or expect. I notice that a light touch sensitivity makes my pointer very jumpy. The same if the pointer spe ]]> Tue, 08 Jan 2013 23:21:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981725 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981737 How do we find the model type, serial number, and build date? All that's on the bottom of my laptop is a Windows 8 sticker, instructions for removing the ultrabay, and a sticker that says "Contains Transmitter Module: FCC ID: <11 digit #> Canada IC: < ]]> Tue, 08 Jan 2013 23:25:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981737 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981765


wrote:

How do we find the model type, serial number, and build date? All that's on the bottom of my laptop is a Windows 8 sticker, instructions for removing the ultrabay, and a sticker that says ]]> Tue, 08 Jan 2013 23:46:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981765 l_of_loren <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981801 All,

 

Thanks for the PMs - much appreciated.     With regard to NINE not having read some of the prior PMs, he has been out of the office on family leave for a couple of weeks.  He will be back tomorrow.

 

Thanks again to all who took the time ]]> Wed, 09 Jan 2013 00:16:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981801 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981833


wrote:

But still, even with the Synaptics touchpad, I'm not happy with how this touchpad reacts. It doesn't work the way I would want or expect. I notice that a light touch sensitivity makes my pointer very jumpy. The same if the pointer spe ]]> Wed, 09 Jan 2013 00:43:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981833 Chemguy <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981861 Wed, 09 Jan 2013 01:00:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981861 cordelle <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981869 Strangely enough, my y500 with the same elan touchpad and bios version as everyone having the problem here hasn't acted up for 3 straight days (~40 hrs of use). Still, hopefully the lenovo team finds a fix for this.

]]>
Wed, 09 Jan 2013 01:05:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981869 j4sonC
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981903 Another problematic touchpad over here;) love the laptop so far.. But every now and then the touchpad issue acts up.. What I noticed is that the issue only started AFTER I connected an external mouse for the first time.

 

Then again.. maybe it's just because the week before I didn't h ]]> Wed, 09 Jan 2013 01:33:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981903 kuchuk <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981957 Mark_lenovo,

 

So you are not letting new orders of y500 shipped out until you find a resolution for the touchpad problem ?

]]>
Wed, 09 Jan 2013 02:23:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981957 pintureddy72
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/981999 it just kills me that i can't get the touchpad to work right. call me lazy, but i was looking forward to actually doing more gaming now and have WoW and Drakensang set up for over a week now. i'm sitting around in bed using a blasted wireless mouse on top of a magazine trying to play games.

Wed, 09 Jan 2013 03:01:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/981999 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/982087 Wed, 09 Jan 2013 04:01:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/982087 Joshthemoonbear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/982091 Wed, 09 Jan 2013 04:06:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/982091 cordelle <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/982779 Mark_lenovo,

 

Seeing that some people have a 1.05 Bios, and they don't seem to be having troubles with their touchpads (although they do have Synaptics instead of Elan), couldn't we just try installing the 1.05 Bios on our faulty Y500's?

 

I'm guessing it's one bios for a ]]> Wed, 09 Jan 2013 17:00:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/982779 novanet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/982929 Wed, 09 Jan 2013 19:15:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/982929 Pitus <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/982935 Any Updates?  While this issue is being looked into please help us understand the procedure in which it will be addressed when the engineering team comes back with an answer...If they need replaced will we all get shipping labels?...If its a bios update will we be informed on how to do that?  If ]]> Wed, 09 Jan 2013 19:18:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/982935 Wactuary <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/982943 I talked to tech support yesterday, they upgraded the touch pad drivers with a new release that was on 1.06.2013, and the touch pad worked for few hours before starting to act up again. Called tech support today again, they gave me 3 options return for a refund, return for a replacment, or send i ]]> Wed, 09 Jan 2013 19:29:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/982943 amiretskiy <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/983029 i called Sales today and spoke with them for about 15 mins. The rep emailed me a return label for the y500. I asked him if I could exchange it for a y580, which doesn't seem to have as many issues and a better track record, he said NO they could not do an exchange for the different system. So, wh ]]> Wed, 09 Jan 2013 20:27:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/983029 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/983365 Hi, what number do you have to call to return this defective product?

]]>
Wed, 09 Jan 2013 23:06:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/983365 valvulita
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/983449 you can call 866-968-4465. the rep really didn't want to do an exchange and I would much rather do that than send this one back, wait on a refund, wait on the new laptop, etc. I've got to have it for work in a few weeks and really can't have too much downtime without a laptop at all.

 

< ]]>
Thu, 10 Jan 2013 00:20:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/983449 deelybop
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/983751 Thu, 10 Jan 2013 04:55:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/983751 Joshthemoonbear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/984069 Thu, 10 Jan 2013 05:00:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/984069 topmahof <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/984059 Thu, 10 Jan 2013 05:00:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/984059 topmahof <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/983895
trackpad still occasionally dances around, but not all the time. Waiting to see what the fix is before returning,etc.

(I've only had the computer 4 days) ]]>
Thu, 10 Jan 2013 07:54:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/983895 500and2
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/984015 My computer arrived late yesterday so I didn't have the chance to play with it much. It does have the elan touchpad but I am really hoping that I manage to avoid the problems everyone seems to be having. I had my reservations about this system but the unit overall seems to be quality. I love the ]]> Thu, 10 Jan 2013 10:55:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/984015 starpunk <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/984295 Business day 3 is today. I am curious to see if I hear from post-sales concerning my replacement.

 

The problem regarding the touchpad on my system is persistent. I have not encountered any keyboard issues as of yet.

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Thu, 10 Jan 2013 15:30:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/984295 halibut
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/984359 Mark, 

 

It's been over a day since we last heard anything. Have they narrowed it down at all as to what it causing the problem? Do we know whether it is hardware/software related? Keep us posted please.

 

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Thu, 10 Jan 2013 16:22:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/984359 seanmt13
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/984447 This whole thing is shocking! I am from costa rica and am going to the US next week and was thinking on buying this same exact model. Its specs are quite amazing for the price, its a shame so many troubles arose. Anyone knows if this problem is affecting only the y500 or are there other models wi ]]> Thu, 10 Jan 2013 17:48:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/984447 Orlord <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/984593 I've ask in PM twice if Lenovo will let us know via email or some other method individually when the fix is available and what the fix is.

 

All I've goten is 'we'll post it to the forum'.  I don't believe they meant it this way, but it seems as though if we are not checking several t ]]> Thu, 10 Jan 2013 20:15:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/984593 kenln <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/984731 I just received my 2nd laptop today, 01/10 and upon setting it up within 30 minutes my touchpad stopped working.  It doesn't jump around and click things on its own like people says.. it just stopped working literally.  I restarted the computer and there is no fixes so far.  I exchanged my old Y5 ]]> Thu, 10 Jan 2013 21:53:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/984731 jinp <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/984759 J.,

I tried the same version for Y500 on my Y500, but issue still exists.  I assume you have the U510?

 

This is the Y500 Version: http://support.lenovo.com/en_US/downloads/detail.page ]]> Thu, 10 Jan 2013 22:24:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/984759 kodabear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985051 I'm having the same problem with the touchpad.  It will work for a while and then the cursor starts jumping around.  I have the same problem both under Windows7 and Kubuntu.  Putting the laptop to sleep fixes the problem for a little while.  I'm seriously debating returning the whole thing, but d ]]> Fri, 11 Jan 2013 02:49:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985051 lebouch42 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985087 Hi all ,

 

Thanks for you patience. I have not gotten an official feed back from teams and the only feedback I've gotten is that the teams are still analysing the issue. I'm still awaiting a feed back from them and will update more soon.

 

Fri, 11 Jan 2013 03:16:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985087 NINE <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985259 Fri, 11 Jan 2013 03:46:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985259 zoltanthegypsy <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985179 Touch pad acting up right after first boot today ( tonight) I turned on my y500 windows ran an auto update I loged in with in 5 min of chatting on google my mouse started to move around and click on its own. Before my mouse would just move around as if it was drunk, now it has its own life. 

< ]]> Fri, 11 Jan 2013 04:24:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985179 EvanB <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985369 *Update It seems that when my touchpad stopped working it literally disappeared from the laptop.  Even in device manager the touchpad / lenovo pointing device doesnt even exist.. Wth is going on here.  Anyone else having this issue? I haven't tried installing anything yet but how can it just disa ]]> Fri, 11 Jan 2013 08:49:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985369 jinp <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985423 Just dropped by to see if they had fixed this problem. It looks like they have not.

 

I recently returned my Y500. I am now using my old HP again, waiting for my new one to arrive. It feels like I have gone back to a prehistoric era, because I am using a dual Intel processor. I miss t ]]> Fri, 11 Jan 2013 10:10:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985423 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985425


wrote:

I talked to tech support yesterday, they upgraded the touch pad drivers with a new release that was on 1.06.2013, and the touch pad worked for few hours before starting to act up again. Called tech support today again, they gave me 3 ]]> Fri, 11 Jan 2013 10:12:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985425 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985431


wrote:

Add me to the increasing list of people recognizing the severe touchpad issues that occur with the Y500. My touchpad will lock up and move uncontrollably an time within the first hour (often around only 30 minutes) of use. Putting the ]]> Fri, 11 Jan 2013 10:19:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985431 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985527 deelybop,

 

I also have the keyboard issue.  Must have overlooked it because I was concentrating on fixing the touchpad issue. As soon as the touchpad was fixed, I noticed the keyboard would type in extra random characters.  The easiest way to replicate was to hit the " ]]> Fri, 11 Jan 2013 12:24:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985527 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985539


wrote:
Does anyone NOT have this keyboard problem? To those who do how bad is it? Does it happen a lot? When playing games or surfing the internet? I think I can live without the touchpad for now but a faulty keyboard would ruin any laptop, you ]]>
Fri, 11 Jan 2013 12:31:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985539 n1smo
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985665 My Touchpad FIX- at least for now....

 

All- I have a Y500 purchased in early Dec.  It has the Elan touchpad with the original drivers.  I have been back & forth with the lack of WIDI issue and recently my touchpad has exhibited the typical issues... jumping around, etc.  I notice ]]> Fri, 11 Jan 2013 14:44:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985665 slik01 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985789 So does disabling the all touchpad function(except right, left click and moving the mouse cursor) solve this touchpad issue ?

]]>
Fri, 11 Jan 2013 16:32:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985789 darthmaul
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985793 I thinking of returning mine and getting a Y580 model. Does anyone know if the Y580 is also having the same touchpad issues? Thanks!

]]>
Fri, 11 Jan 2013 16:36:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985793 seanmt13
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985807 I just called tech support, when I told them I tried the latest drivers they offered me no other sultion other than to send my y500 back to the depot to be worked on. I asked if they would be replacing the touch pad, he said "yes," however he did not know what part they would use. 

< ]]>
Fri, 11 Jan 2013 16:56:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985807 EvanB
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985843 seanmt13, i called earlier this week to try and do an exchange for a y580....same originally priced system at $1299 as mine (maybe a about $30-$40 difference with various coupons). the y580 doesn't seem to have any real problem threads, has WiDi and i saw no keyboard problem threads or anything m ]]> Fri, 11 Jan 2013 17:33:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985843 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985859
Link to image



wrote:

My Touchpad FIX- at least for now....

 

All- ]]> Fri, 11 Jan 2013 17:49:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985859 EvanB <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/985943 I would like to add some points on this touchpad issue. When time pass by, it seems that the touchpad working better than at begining. Once the problem appears, it is easier than before to get rid of it by tapping around on the touch pad. Probably it because the dust it collectted during the time ]]> Fri, 11 Jan 2013 19:11:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/985943 wanttokeep <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986037


wrote:

wrote:

Add me to the increasing list of people recognizing the severe touchpad issues that occur with the Y500. My touchpad will lock up and move uncontrollably an time within th ]]> Fri, 11 Jan 2013 20:52:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986037 jacew <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986077 All,

 

I wanted to share a bit on our progress on this issue..

 

After careful investigation, Lenovo has determined that a portion of Y500 systems with Elantech touchpads manufactured in November prior to 11/28/2012 could exhibit abnormal tou ]]> Fri, 11 Jan 2013 21:43:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986077 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986091 @Mark_Lenovo My y500 shipped today will it be shipped with the working touchpad?

]]> Fri, 11 Jan 2013 21:58:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986091 cordelle <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986101 Thanks Mark.

 

Glad to hear that there is a solution now. Good luck with your internal communication and let us know when you are ready.

 

Personally, I will have to contact technical support from my office. I hope everything will go swiftly. I don't want to explain to my ]]> Fri, 11 Jan 2013 22:04:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986101 balder_lai <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986131 @Mark

Thank you for this good news!

Nice to hear that there is a solution.

 

]]>
Fri, 11 Jan 2013 22:41:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986131 pimvh
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986143 Seanmt13,

 

The Y580 has been out a while and I don't think it exhibited these symptoms.   

 

n1smo,

 


I am interested in learning more about what you did / ]]> Fri, 11 Jan 2013 22:50:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986143 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986153 I finally recieved my Y500 a couple of days ago and last night the touchpad cut out ]]> Fri, 11 Jan 2013 23:10:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986153 luc23 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986247 I just got home after being away for a week just as the UPS guy was walking out of the building with my replacement laptop. I will be testing it out momentarily, but I am a little upset because I begged post-sales not to send me any laptop until the issues with both the touchpad and the WiDi were ]]> Sat, 12 Jan 2013 01:11:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986247 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986307


wrote:

Just dropped by to see if they had fixed this problem. It looks like they have not.

 

I recently returned my Y500. I am now using my old HP again, waiting for my new one to arrive. It feels like I have gone back to a ]]> Sat, 12 Jan 2013 02:43:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986307 pvrbulls <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986339 Thank you Mark,

Will there be any incentive for "refurbishing" our computers with functioning touchpads?

 

We all paid for a new computer.  If Lenovo has figured out the problem, I'd either like another brand new computer (with functioning touchpad), or some so ]]> Sat, 12 Jan 2013 03:29:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986339 500and2 <![CDATA[ MARK ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986387 Dear Mark,

 

My system is experiencing intermittent touchpad issues, and it was manufactured on 12/11/12.

I'm also curious if there will be an incentive for it to be fixed. 

I would also like to know how your engineers determined the problem you have suggested. 

I ha ]]> Sat, 12 Jan 2013 04:25:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986387 MHerboth <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986481 Mark-

 

Hi, I have a Y500 with the touchpad issues.

 

I would like to return it for a full refund, however I no longer have the box.

 

Is this an issue?

 

]]>
Sat, 12 Jan 2013 06:25:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986481 knidukdev
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986531 The new build appears to be better, although it did stick once or twice. it's a synaptics touchpad with BIOS 1.03. No WiDi, though. I wish Lenovo would let us know whether or not it will ever have WiDi so I can make a decision on whether or not to keep the machine. If I don't get an answer this w ]]> Sat, 12 Jan 2013 07:22:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986531 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986625 @Mark_Lenovo

 

Hi, Lenovo Repair Center in Germany has received my on the 10th Jan because of the Touchpad and Keyboard issues.


Do you think it'll be repaired with the latest (working) parts or do they replace it with another faulty one because they pick up your message too ]]> Sat, 12 Jan 2013 11:55:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986625 toshin <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986683


wrote:

Seanmt13,

 

The Y580 has been out a while and I don't think it exhibited these symptoms.   

 

n1smo,

 


I ]]> Sat, 12 Jan 2013 13:25:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986683 n1smo <![CDATA[ y500 touchpad?! bios update? ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986691 The touchpad went crazy.. missed very important work call... and there is not hotfix?

Tryed all possible drivers, nothing works. Is it there bios update? its my last hope or im returning the notebook.

Lenovo should sue synaptics, this is a joke.. just get rid of laptop with problem wi ]]> Sat, 12 Jan 2013 13:39:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986691 farinait458 <![CDATA[ Re: y500 touchpad?! bios update? ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986781 Sat, 12 Jan 2013 15:14:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986781 toshin <![CDATA[ Re: y500 touchpad?! ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986913 So. I got mine on 1/4/13 and I didnt notice any problem until 1/10/11. On that day the cursor was not stable when moving across the screen, it would jitter up and down. Oddly enough, the same thing happened wth my mouse, because the touchpad was affecting it. 

 

Now Fast forward to to ]]> Sat, 12 Jan 2013 17:15:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986913 r0k0v <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986933 Yeah, I'd say that's obviously a shielding/grounding issue if I've ever seen one.

 

Looks like I'll await some hardware revisions before buying

]]>
Sat, 12 Jan 2013 18:03:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986933 Maxxender
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986965
wrote:

All,

 

I wanted to share a bit on our progress on this issue..

 

After careful investigation, Lenovo has determined that a portion of Y500 systems with Elantech touchpads manufactured in N ]]> Sat, 12 Jan 2013 18:46:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986965 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986967 I received my computer on Friday the 4th and almost immediately out of the box I had the possessed cursor/touchpad issues.  I tried the older Synaptics driver fix frompage 43 and that seeemed to work... for an hour.  Again, if this computer is defective and Lenovo knew about it then I and everyon ]]> Sat, 12 Jan 2013 18:55:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986967 Lenewb <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/986997


wrote:

Yeah, I'd say that's obviously a shielding/grounding issue if I've ever seen one.

 

Looks like I'll await some hardware revisions before buying


I think this is actually normal behaviour for al ]]> Sat, 12 Jan 2013 20:12:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/986997 novanet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/987113 Hi guys,

 

I found out that after the screensaver pops up and disappears the touchpad works fine again. Question now is, can we use this to solve the problem?

 

Edit: Never mind, after 30 min. it starts again :(

]]> Sat, 12 Jan 2013 22:32:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/987113 Rednas123 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/987561

 


Great news!
I will call the Polish service center to make sure they don't try to repair my laptop before they get your notice.
Thanks for the help!


 Also, could you give us a heads up when the notice is sent to service centers?
Thanks in advance!

]]>
Sun, 13 Jan 2013 11:53:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/987561 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/987635 Hi All,

I'm not sure what to do. I purchased the Y500 with all the touchpad problems you all writing about. Tried many things and nothing helps. I use an optical mouse instead of the pad.

Mine is manufactured from Lenovo 12/11/23 (says the box).

I bought it round about Christmas ]]> Sun, 13 Jan 2013 13:54:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/987635 xymox008 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/987789 A big thanks to Mark, Nine, and the engineers who found a solution to this problem.

 

Unfortunately, I can't send in my Y500 for the touchpad repair until I return home this May.   I don't have reliable mail delivery at my current location.

 

I can still receive the repair ]]> Sun, 13 Jan 2013 16:53:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/987789 99Chacho <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/987929 Hi all,

 

I'm happy to report that the touchpad on my replacement PC has not exhibited any problems. This is the Synaptics touchpad from what I can tell. I am not sure that all of the gestures are working properly, though, but I need to experiment with it more.

]]>
Sun, 13 Jan 2013 18:35:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/987929 judyinnyc
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/988443
wrote:

wrote:

Just dropped by to see if they had fixed this problem. It looks like they have not.

 

I recently returned my Y500. I am now using my old HP again, waiting ]]> Mon, 14 Jan 2013 02:22:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/988443 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/988521 Thanks. I had found that one.
Guess I will just wait a while and see if they bring the 30% back. ]]>
Mon, 14 Jan 2013 03:46:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/988521 pvrbulls
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/988545 I've sent you a PM. Please check your inbox :-)

Regards ]]>
Mon, 14 Jan 2013 04:08:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/988545 NINE
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/988961 *Update  My new replacement laptop has no problems so far.  I've been purposely not using an external mouse to make sure there is no problems with the touchpad and so far so good.  I have no keyboard issues either... Hopefully the problems don't arise in the future.  Well atleast I have a problem ]]> Mon, 14 Jan 2013 13:10:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/988961 jinp <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989203
How many days are required to have back the replacement? ]]>
Mon, 14 Jan 2013 17:44:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989203 MartinJimenez
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989219 MartinJiminez, about two pages back Mark at Lenovo gave us the decision on this laptop for all units with a build date prior to 11/28? i think--the build date is underneath your battery...12/11/12 would be Nov 12, 2012. Mine was one of these units but i'm in a bind. The y580 i want to replace it ]]> Mon, 14 Jan 2013 17:55:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989219 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989223
Once I receive and test the new "functioning" computer I will send back the old one and get refunded. (since I didn't want to be without a computer while they sent t ]]>
Mon, 14 Jan 2013 17:55:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989223 500and2
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989237 So its possible to get a replacement first and then send the laptop back? That sounds great! Did you have to struggle with support service?

]]> Mon, 14 Jan 2013 18:04:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989237 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989239 Mon, 14 Jan 2013 18:06:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989239 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989243 I just got done requesting my RMA for refund, and suggest you all do the same before it is too late. 

 

In addition to the faulty touchpad, my Y500 has a hyper sensitive optical drive bay that constantly ejects if I lightly touch the bezel.  The device also shipped without the MS Offi ]]> Mon, 14 Jan 2013 18:12:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989243 kroby <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989311 I do not understand why I need to pay first to have the replacement sent before I ship the faulty one.  I cannot be without a laptop for a single day and this already has been a nightmare trying to use touchpad and additional mouse etc. as I would prefer touchpad for mouse. I am still within 21 d ]]> Mon, 14 Jan 2013 19:38:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989311 pintureddy72 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989473 I just sent my y500 in for RMA work due to the touch pad. I am very disappointed that I

 

  1. Have to make due without my laptop for over a week.
  2. My new laptop needed such work due to a quality issue and now may not have the same fit and finish once opened.
  3. The lack o ]]> Mon, 14 Jan 2013 21:53:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989473 EvanB <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989529 I called Lenovo Support today to get a swap for my Y500 which has the same touchpad issues.  It has the ELAN touchpad and has a manufacture date of 12/11/22 (November 22nd).

     

    I had a hard time understanding the support guy on the phone even after asking him to repeat what he said twi ]]> Mon, 14 Jan 2013 22:25:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989529 Calabraun <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989589 Hi guys,

     

    I've read almost 80% of the pages while waiting for my laptop to ship. So it finally ARRIVED today. My laptop is manufactured on 2013/01/05 and has the SYNAPTICS touchpad. So far, my laptop does not have any problems with either the touchpad or the keyboard. I've been using ]]> Mon, 14 Jan 2013 23:25:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989589 djeff31 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989633 So its possible that they send the replacement first before sending the faulty one?

     

    If so, that 's a great customer service IMO, from the point of view that they at least don't leavo you without your essential tool.

     

    Did you try to talk online first?

    ]]>
    Mon, 14 Jan 2013 23:51:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989633 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989653
    wrote:

    I called Lenovo Support today to get a swap for my Y500 which has the same touchpad issues.  It has the ELAN touchpad and has a manufacture date of 12/11/22 (November 22nd).

     

    I had a hard time understanding ]]> Tue, 15 Jan 2013 00:09:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989653 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989685 Tue, 15 Jan 2013 00:31:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989685 halibut <![CDATA[ Y500 Issues and Concerns about Replacement/Repair, Etc ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989813 I thought I would post Mark at Lenovo's response to the touchpad issue for anyone who might need to see it. I still have my y500 and am debating trying to swap out for a y580 or wait to send this one in for touchpad repairs. The y580 is not exhibiting the multiple problems that the y500 is, namel ]]> Tue, 15 Jan 2013 02:02:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989813 deelybop <![CDATA[ Re: Y500 Touchpad Issues Continued ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989819 actually, i guess in this thread i would like to discuss concerns those of us have about how we should either

     

    1) get our y500's fixed

     

    2) replace them with another comparable model, if possible

     

    any experiences of those who have done a ship back would be we ]]> Tue, 15 Jan 2013 02:04:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989819 deelybop <![CDATA[ : Y500 Touchpad Issues Continued ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989837 My y500 reached the repair depot on the 6th.  It's currently on Hold status waiting for parts. Those who have had their computers fixed seem to be happy. Waiting...... Will update when I get it back.  I had it a total of two days before I sent it back for repair.:smileymad:

    ]]>
    Tue, 15 Jan 2013 02:19:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989837 popcanface
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989839 To 500and2

     

    Did you have to purchase the exchange laptop? I told the rep I spoke with last week that I really wanted to exchange the y500 for a comparably priced y580 (original price before coupon on my system 59360242 was $1299 and y580 I wanted to exchange for is also $1299, not in ]]> Tue, 15 Jan 2013 02:20:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989839 deelybop <![CDATA[ Re: : Y500 Touchpad Issues Continued ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989845 that doesnt inspire me to get it fixxed. my dilemma is i have the UPS return labels printed, but can't be without a laptop... i just wanted to exchange for a y580 which seems to be a model with fewer concerns but still haven't heard back from Mark as of last week. I thought it was a good solution ]]> Tue, 15 Jan 2013 02:26:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989845 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989849
    I did not want to be without a computer either while they screw around with mailing the new one. I will see how far I can get with a supervisor,etc regarding kick ]]>
    Tue, 15 Jan 2013 02:30:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989849 500and2
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989855
    Once I return the original laptop they will credit my account $$$$.

    ]]>
    Tue, 15 Jan 2013 02:33:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989855 500and2
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989859 i guess i'll go begging to my boss tomorrow and see if he'll go ahead and let me purchase the y580 then return the y500 when the y580 comes in. maybe he won't care. i hate having to do it that way, but if it means i don't have any delays in a working laptop late Jan and into February, then i gues ]]> Tue, 15 Jan 2013 02:39:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989859 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989861
    you may be able to negotiate a new price on the y580? (I didn't ask about that option...... but I used a $500 coupon for the y500 which may not be transferrable to the price of a new y580?)

    it's worth a shot.

    I've noticed that the y500 cd optical bay is very flimsy and ]]>
    Tue, 15 Jan 2013 02:44:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989861 500and2
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989901 i would just be happy if they would do an even exchange on the two systems. no refurbished. just new y580 for defective y500.

     

    my drive bay is ultra sensitive too. the first day i had it it kept popping open every time i moved the laptop and barely touched it with my right hand. real ]]> Tue, 15 Jan 2013 03:09:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989901 deelybop <![CDATA[ Re: : Y500 Touchpad Issues Continued ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989923 Tue, 15 Jan 2013 03:24:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989923 kodabear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/989945 Why would anyone want another Y500 after they botched the first one?  This problem should have never made it past QC.  I for one will be taking my money elsewhere. 

    ]]>
    Tue, 15 Jan 2013 03:41:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/989945 kroby
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990461 My friend in US bringing me y500 to India for me.

     

    Since I don't have system with me, I don't know about these issues. I came across this thread recently and immediately asked my friend to check the laptop again(During initial check up, the touchpad didn't acted up). He confirmed the ]]> Tue, 15 Jan 2013 14:16:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990461 ram_12 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990579 @Mark


    Given the speed of the discussion here so far, I thought it was important to let you know what we've found and what we are doing as quickly as we could - as I'm communicating a bit ahead of / in parallel with some of our actions, I would suggest that if you can delay ]]> Tue, 15 Jan 2013 16:47:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990579 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990585 I was wondering what causes this problem? Charge build up in the trackpad or something like that? Just curious. :)

    ]]>
    Tue, 15 Jan 2013 16:50:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990585 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990705 I too recently got a Y500 that has touchpad issues.  It is the elan touchpad.  Reading through this discussion, I'm curious as to what n1smo did to make that computer work.  n1smo, If you're still here, would you mind elaborating on what you did, specifically with the silver tape ]]> Tue, 15 Jan 2013 18:22:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990705 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990755
    y580 model #59359510 (listed for $1,349)

    Customer service was polit ]]>
    Tue, 15 Jan 2013 18:47:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990755 500and2
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990763
    It's a slight pain in the rea ]]>
    Tue, 15 Jan 2013 18:54:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990763 500and2
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990809 500and2, i can try that with CService this week, if my boss is ok with charging another one then waiting on the credit AND if CSvc extends the same discount. There is a y580 that is also priced $1299, as my original y500 was. I used the DOORBUSTER coupon for $450 off the system. Since they both w ]]> Tue, 15 Jan 2013 19:29:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990809 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990843 Tue, 15 Jan 2013 19:39:57 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990843 andyP <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990849 500and2, also...which sales number did you call? i have a few numbers but not sure which one would handle negotiating a deal since i already have authorization to return the y500. I've got at least three different numbers....

    Customer Support number says 866-968-4465.

     

    I would ]]> Tue, 15 Jan 2013 19:44:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990849 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990935 i could NOT get the Sales team to honor my original coupon deal, quoting that the y580 has a Blue Ray drive. The best they can give me is $400 off and then I end up paying $50 MORE for a system with comparable specs, with WiDi that was supposed to be on the y500, with switchable graphics. The onl ]]> Tue, 15 Jan 2013 20:40:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990935 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/990959 to add more to this, i wonder if the Sales rep really knows the y500 specs or the specs on the one i ordered. she said the y580 was a better unit, it came with full HD...lol!! my y500 has Full HD too!! i pointed out the ONLY difference was the Blue Ray and my y500 has a regular DVD, plus the y500 ]]> Tue, 15 Jan 2013 20:52:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/990959 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991003


    wrote:

    I too recently got a Y500 that has touchpad issues.  It is the elan touchpad.  Reading through this discussion, I'm curious as to what n1smo did to make that computer work.  n1smo, If you're still ]]> Tue, 15 Jan 2013 21:17:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991003 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991011 For those of us who will choose to send our Y500 to the Repair Depot (in Texas) to replace the faulty ELAN touchpad, is there anyway Lenovo can post a "part availabilty" status for the new touchpad so we dont have to go without our laptop weeks on end waiting for new parts?

     

    H ]]> Tue, 15 Jan 2013 21:30:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991011 kodabear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991041 I'm also waiting for my y500 to be repaired at the Texas depot.  Its on Hold waiting for parts.  They received it on the 9th.

    ]]>
    Tue, 15 Jan 2013 21:47:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991041 popcanface
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991047
    wrote:
    dah5536, If you are willing to charge your credit card again.... they will send you a new y500 with updated bios and trackpad (synaptics)..... then once you get the new one..... send the old one back to get $$$$ refund. (they emailed me ]]>
    Tue, 15 Jan 2013 21:56:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991047 dah5536
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991057
    wrote:
    Link to image

     

    The silver tape was not covering the bronze colored part of the b ]]> Tue, 15 Jan 2013 22:05:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991057 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991061


    wrote:

    wrote:

    wrote:

    I too recently got a Y500 that has touchpad issues.  It is the elan touchpad.  Reading through ]]> Tue, 15 Jan 2013 22:09:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991061 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991069 Tue, 15 Jan 2013 22:20:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991069 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991117


    wrote:
    Sweet thanks

    Right where the red circle is.... Think the silver tape was supposed to shield the copper portion but the tape was placed a little bit misaligned.  So I pulled it off slowly and moved it back into p ]]> Tue, 15 Jan 2013 22:53:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991117 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991163


    wrote:

    wrote:
    Sweet thanks

    Right where the red circle is.... Think the silver tape was supposed to shield the copper portion but the tape was placed a little bit misal ]]> Tue, 15 Jan 2013 23:37:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991163 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991175 Tue, 15 Jan 2013 23:47:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991175 cloverz7 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991225 it is annoying to float two computers. my boss ok'd me doing the y580 and i just decided to eat the extra $50. gotta have a working laptop thru this month and next ..and i need one that (hopefully) works so i can send the y500 back. at least 2 sales reps ive talked to today quoted as saying the y ]]> Wed, 16 Jan 2013 00:32:57 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991225 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991329 SOLUTION DID NOT WORK. Sorry.

    ]]> Wed, 16 Jan 2013 02:13:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991329 valvulita <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991359 @dah5536 Hey, does this video works to disassemble it? http://www.youtube.com/watch?v=dmVYvJhlhL8

    Also, is there some kind of mechanism that voids warranty or something like that? Just in case. o.o

    ]]>
    Wed, 16 Jan 2013 02:44:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991359 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991369 @kodabear Btw, would you please tell us where is this repair depot located? o.o

    ]]>
    Wed, 16 Jan 2013 02:55:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991369 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991371 Hello I just received the Y500 (95412VU) yesterday. Well I am having issues with the touchpad too. I can't believe that they can have an issue this prevalent and still be shipping them out with the problem. I am going to be calling customer service tomorrow to see what my options are. Does anyone ]]> Wed, 16 Jan 2013 02:59:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991371 jaryem <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991399 So an update to my situation:  I took it apart and added some electrical tape where I thought interferance might occur.  I took a picture before putting it back together.  Unfortunately it started to act up again after 15 minutes or so.  I'm still lost as to why though...

    ]]>
    Wed, 16 Jan 2013 03:14:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991399 dah5536
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991409 Also, a question to everyone:  what model number of the Y500 does everyone have?  I have the 95412VU.  I saw that jaryem had the same model number wh ]]> Wed, 16 Jan 2013 03:17:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991409 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991417 Wed, 16 Jan 2013 03:27:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991417 Joshthemoonbear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991421 Wed, 16 Jan 2013 03:31:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991421 Joshthemoonbear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991423 The support person just said it was in Texas somewhere. I haven't sent mine in yet -- I know a few others have sent theirs down there and I am eagerly waiting to hear if the fix works. I'm not sure if they have a supply of replacement parts yet so I fear my unit would sit in Texas ]]> Wed, 16 Jan 2013 03:31:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991423 kodabear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991441 I just received my Y500 in early January. I'm sending it in to have the touchpad replaced. This is my first laptop and initially I thought I just needed to get used to the touchpad, but after having the computer on for a while the touchpad becomes very dificult to use. It's very frustrating tryin ]]> Wed, 16 Jan 2013 03:49:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991441 scott09 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991443 If you look on page 42 of this excructiating long thread for a posting from mark_lenovo you will see the affected units have a build date before 11/28/12 and the elan touchpad. ]]> Wed, 16 Jan 2013 03:50:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991443 kodabear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991445 Grapevine Texas.  Just outside Dallas. That a repair depot.

     

     

    ]]>
    Wed, 16 Jan 2013 03:53:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991445 popcanface
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991465 Wed, 16 Jan 2013 04:00:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991465 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991479 If you slide out your battery, look underneath where your battery sits. It will have your serial number and a mfgdate. Mine is 121811 I.e. Nov 18, 2012. I missed a working laptop by 10 days!
    ]]>
    Wed, 16 Jan 2013 04:21:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991479 kodabear
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991529 I just checked and my mfgdate says 12/11/24 which I guess means November 24, 2012. Missed it by 4 days!!! ]]> Wed, 16 Jan 2013 05:08:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991529 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991599
    wrote:

    Also, a question to everyone:  what model number of the Y500 does everyone have?  I have the 95412VU.  I saw that http://support.lenovo.com/en_NL/detail.p ]]> Wed, 16 Jan 2013 09:11:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991705 GBSmulders <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/991935


    wrote:

    So an update to my situation:  I took it apart and added some electrical tape where I thought interferance might occur.  I took a picture before putting it back together.  Unfortunately it started to act up again after ]]> Wed, 16 Jan 2013 14:11:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/991935 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992133 @Joshthemoonbear

     

    How can I check the model of my laptop? It's been now 2 days and I haven't experienced any problems with either the keyboard or the synaptics touchpad. Really nice laptop! ]]> Wed, 16 Jan 2013 16:56:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992133 djeff31 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992145


    wrote:

    Sorry to hear it didn't work for you.  I ran the electrical tape the length of that entire metal piece.  Also, the tape at the connector was used to hold down the blue tab completely.  I t ]]> Wed, 16 Jan 2013 17:05:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992145 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992153 why would they be changing suppliers on the 28th if there were no problems with the original touchpads. 

     

    They steeply discounted models with the elan touchpads and shipped them to us knowing there was a problem and now we are inconvenienced and must ship them back and wi ]]> Wed, 16 Jan 2013 17:10:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992153 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992161 @jinp

     

    My CPU temperatures when idle are between 40 and 43. I havent checked while gaming yet

    ]]>
    Wed, 16 Jan 2013 17:14:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992161 djeff31
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992189 I have touchpad and keyboard issues too....

    I am waiting for solution

    ]]>
    Wed, 16 Jan 2013 17:40:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992189 EAsoft
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992197 @EASoft

    On page 42 of this thread, Mark_Lenovo said that you need to call Lenovo and return your laptop to have your touchpad replaced.

     

    All,
     
    I wanted to share a bit on our progress on this issue..
     
    After careful investigation, Lenovo has determined that a portion of Y500 
                        ]]>
                    
                    Wed, 16 Jan 2013 17:44:53 +0000
                    
                        https://forums.lenovo.com/topic/findpost/1396/950399/992197
                    
                    GBSmulders
                
                            
                    
                        <![CDATA[
                            Re: Lenovo Ideapad Y500 Touchpad Not Working
                        ]]>
                    
                    
                        https://forums.lenovo.com/topic/findpost/1396/950399/992213
                    
                    
                        It's OK to moderate- I will be in contact with my State's Attorney General about this issue

    ]]>
    Wed, 16 Jan 2013 18:08:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992213 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992271 Hiya,

     

    I placed an order for a Y500 on 1/9, despite the fact that I was aware of this thread. I wrongly assumed that the wonky touchpad would shake out to be a software issue and/or it wouldn't matter because I would surely get a Y500 manufactured after 11/28. Alas, it shipped on 1/1 ]]> Wed, 16 Jan 2013 18:43:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992271 gregboo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992341 Got tired. Spoke with post-sales customer support and will be sending my unit back for a full refund. No 15% restocking fee.

    ]]>
    Wed, 16 Jan 2013 19:31:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992341 valvulita
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992359 i thought i had waited it out too by ordering after the beginning of the year- but nope got an 11/24 touchpad. 

     

    This is why they were on sale ot clear out their bad products and deal with them later- this also is why i am getting legal stuff involved- not cool

    ]]>
    Wed, 16 Jan 2013 19:41:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992359 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992523 @dwgjr330, keep us informed about your legal action please I've been trying to keep up with what's going on so I know when the best time to buy this laptop would be. 

     

    Also anyone else notice that this thread is the second link shown when you google search "lenovo ideapad y500&q ]]> Wed, 16 Jan 2013 21:25:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992523 Maxxender <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992535 Wed, 16 Jan 2013 21:35:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992535 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992537 For what it's worth, I reached out to The Consumerist (http://consumerist.com/) to see if they can help us chase this up the ladder. Again, I appreciate Mark's help, but it's not nearly enough for such a rampant problem. How are the faulty Y50 ]]> Wed, 16 Jan 2013 21:36:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992537 gregboo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992611 Welp, I thought I was one of the lucky ones as I'd gone an entire week after receiving my Y500 with no touchpad problems, but it reared its fugly head last night... BUMMER! 

     

    Has anybody inquired about the turnaround time for getting a new touchpad installed??  I appreciate the fact ]]> Wed, 16 Jan 2013 22:40:57 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992611 ChrisRoma <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992625


    wrote:

    wrote:

    Sorry to hear it didn't work for you.  I ran the electrical tape the length of that entire metal piece.  Also, the tape at the con ]]> Wed, 16 Jan 2013 22:50:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992625 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992645


    wrote:

     

    I placed an order for a Y500 on 1/9, despite the fact that I was aware of this thread. I wrongly assumed that the wonky touchpad would shake out to be a software issue and/or it wou ]]> Wed, 16 Jan 2013 23:08:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992645 Chemguy <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992669 @Chemguy, The model numbers on these are so confusing, your model number isn't even being sold right now. Yet the one (95412VU) with Elan and lower version bios is still being sold. Also they sell same spec'd models at hundreds of dollars difference in price?! I have absolutely no clue what ]]> Wed, 16 Jan 2013 23:27:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992669 Maxxender <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992673 Thing they are sending all the good ones to canada :D

    maybe thats how they are shipping te ones from the US so fast . 

    Mine coming from shanghai also

    Got it for 850$ CAD 450 off coupon

    ]]> Wed, 16 Jan 2013 23:27:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992673 cordelle <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992683 Wed, 16 Jan 2013 23:31:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992683 Maxxender <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992685 I dont know yet ordered it on the 2nd and its coming monday ._. the 21st...No canadian y500's seem to have issues

    ]]>
    Wed, 16 Jan 2013 23:32:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992685 cordelle
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992721
    wrote:

    , The model numbers on these are so confusing, your model number isn't even being sold right now. Yet the one (95412VU) with Elan and lower version bios is still being sold. Also they sell same sp ]]> Thu, 17 Jan 2013 00:16:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992721 Chemguy <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992747 Thu, 17 Jan 2013 01:03:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992747 Joshthemoonbear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992757 Thu, 17 Jan 2013 01:05:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992757 Joshthemoonbear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992783 Everyone who has a problem needs to click the "I have this question too" button on the first post. We need to give this the most attention that we can.

    ]]>
    Thu, 17 Jan 2013 01:24:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992783 Maxxender
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992801 Thu, 17 Jan 2013 01:39:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992801 cordelle <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992851 @n1smo Thanks for the photos, now time to get insulating to tape to do the job, hope it works.

    ]]>
    Thu, 17 Jan 2013 02:16:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992851 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992881 popcanface,

    Are you still on Hold waiting for parts?  1 week so far?

     

    ]]>
    Thu, 17 Jan 2013 02:46:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992881 kodabear
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992969 The estimated ship date for my "new" y580 replacement is...............  APRIL 26th!   I hope it's a typo.  I will follow up with Customer service.

     

    While I was happy to be able to make an exchange I don't feel like Lenovo has done anything to compensate us for this inconve ]]> Thu, 17 Jan 2013 04:23:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992969 500and2 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992983 n1smo, thanks for posting your pictures.  I ended up doing a similar thing.  Here is what I did to the back of my touchpad:

     

    Link to image

    Thu, 17 Jan 2013 04:44:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992983 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/992993 And just as I posted the touchpad freaked out again.  This time I could not regain control.  All in all I guess it took about an hour to get to this point which is better than before, but still not acceptable...

     

    For those of you wondering about a temporary fix, I have found success ]]> Thu, 17 Jan 2013 04:49:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/992993 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/993001 Hi guys,

     

    So, it's now almost 7 days since I got my replacement Y500. No problems with the touchpad. The machine's manufacture date is 11/24/12. BIOS is v.1.03. I know that's earlier than 11/28, but I went back and reread Mark's post and he said that it was >a portion< of the Y ]]> Thu, 17 Jan 2013 04:57:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/993001 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/993007 Thu, 17 Jan 2013 05:06:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/993007 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/993049 Short answer: 3 days

     

    Here's the hilarious full story: I had been going back and forth with software and hardware tech support for weeks (had laptop since 12/19/12.)

     

    Last Tuesday (1/8) I called pos ]]> Thu, 17 Jan 2013 06:11:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/993049 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/993315 Yes.  Getting very old.  If it wasn't such a good deal on a potentially great machine I'd just get the refund.  I can wait them out.  Their the ones digging the hole.

    ]]>
    Thu, 17 Jan 2013 12:12:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/993315 popcanface
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/993341
    wrote:

    n1smo, thanks for posting your pictures.  I ended up doing a similar thing.  Here is what I did to the back of my touchpad:

     

    wrote:


    So when does it usually go into twitchy mode?  Is it when you right click or is it while just lightly touching the surface?  Also, what driver are you running?  I am on 11.14.1.13_WHQL wit ]]> Thu, 17 Jan 2013 21:28:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994099 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994109 I also have the erratic touchpad. Laptop manufactured 11/24, before the 11/28 date someone mentioned earlier was the cutoff where this issue should no longer be happening. They verbally agreed to send me new Y500 unit, but I have to wait up to 3-5 business days for them to email me information on ]]> Thu, 17 Jan 2013 21:30:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994109 skoehler122 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994163 Sorry to hear about your comp too. We definitely feel your pain...

    As an update to my situation again: the touchpad freaked out again. n1smo, your solution worked for a few moments and then the touchpad freaked out again sadly. Had to put it to sleep and then wake it up again. ]]>
    Thu, 17 Jan 2013 21:55:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994163 dah5536
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994187 Dpet,

    This is not good news.  Even if we want to get them fixed, we cannot get them fixed?  Seems are only option is to get a refund.

     

    My wife threw away all the original packaging and well beyond the 21 day -- I hope I dont have to wrestle about this.

    ]]>
    Thu, 17 Jan 2013 22:12:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994187 kodabear
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994215 I think the drivers was mentioned from this thread earlier.  Here is the link: http://www.station-drivers.com/page/elantech.htm  The top one is the one I'm running right now.  There's also newer ver ]]> Thu, 17 Jan 2013 22:26:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994215 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994423 Hello gang!

     

    I want to intruduce myself and my experiences of the Y500 so far.

     

    I live in Sweden and recieved my Y500 this monday. I really like the look, the materials and the feel of the keyboard (except that right shift and I dont get along) but was less then impresse ]]> Fri, 18 Jan 2013 00:53:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994423 axelwf <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994437
    Also, thank you to judyinnyc for your response. Kind of weird how they sent you a new computer after they said they wouldn't.. There doesn't seem to be a consistent solution from Lenovo. ]]>
    Fri, 18 Jan 2013 01:00:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994437 dah5536
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994455


    wrote:

    Hello gang!

     

    I want to intruduce myself and my experiences of the Y500 so far.

     

    I live in Sweden and recieved my Y500 this monday. I really like the look, the materials and the feel of the keyboard ]]> Fri, 18 Jan 2013 01:07:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994455 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994483
    954135U

    I was suppose to receive it already buy its been delayed. It seems like its going to take 2-3 weeks from me to receive the laptop. I'm not far from their facility but it seems like its still in production?

    Anyone ]]>
    Fri, 18 Jan 2013 01:27:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994483 Wasontilt
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994537 A quick tip on getting the keyboard off.  When you are unscrewing the screws, push down on it gently and it'll push the keyboard away from the cover.  After that, you'll see a nice gap where the function keys are and you can easily grab and pull the keyboard off.

    ]]>
    Fri, 18 Jan 2013 02:33:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994537 n1smo
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994551 Fri, 18 Jan 2013 02:43:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994551 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994657 For those who have opened up their boxes, does it look like the touchpad could be unplugged and replaced easily?  I'm wondering if we can get the part number for the synaptics version and replace ourselves unless its some custom part.

    ]]>
    Fri, 18 Jan 2013 03:58:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994657 kodabear
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/994703 @kodabear

    As I remember, it looked like it was completely attached to the top plate. After you take out the keyboard, the rest of the top face is all attached. So as far as I know, you'd have to get a whole other piece (palm rest and all)...

    ]]>
    Fri, 18 Jan 2013 05:26:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/994703 dah5536
    <![CDATA[ Sad to see this is stil a problem ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995045 I bought the Y500 as a Christmas present for myself. I fell in love with it immediately. But, then, the touchpad issues struck, I tried to use it a little over a week, but I finally gave up. I scheduled a return and ordered an HP gamer. Yesterday, I received my new HP. It actually has more storag ]]> Fri, 18 Jan 2013 13:51:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995045 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995139 I'm on my second y500 with the same touchpad issue.  The first one I ordered had the touchpad issue right away.  I thought if I returned that one and ordered a new one, everything would be fine.  But no.  A few days after I received the second y500 it started having the same touchpad issue.  When ]]> Fri, 18 Jan 2013 15:16:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995139 b83 <![CDATA[ Re: Sad to see this is stil a problem ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995185
    wrote:

    I bought the Y500 as a Christmas present for myself. I fell in love with it immediately. But, then, the touchpad issues struck, I tried to use it a little over a week, but I finally gave up. I scheduled a return and ordered an HP game ]]> Fri, 18 Jan 2013 15:46:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995185 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995187 Anyone know if y400s are also facing the same issues ??

    ]]>
    Fri, 18 Jan 2013 15:47:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995187 biscuit26
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995189
    wrote:

    I'm on my second y500 with the same touchpad issue.  The first one I ordered had the touchpad issue right away.  I thought if I returned that one and ordered a new one, everything would be fine.  But no.  A few day ]]> Fri, 18 Jan 2013 15:47:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995189 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995279 Oh yes! My machine came back from repair. And guess what!
    THEY DIDN'T FRIGGING DO ANYTHING. Said, it was a software issue. I mean WHAT THE ****?!
    I even provided evidence linked to this forum in the problem report!!!
    How the frigging heck can they say that it's nothing?!?!
    Bli ]]>
    Fri, 18 Jan 2013 16:36:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995279 toshin
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995313 Is it safe to send it for repair to Lenovo?
    And... I ask before..

    HOW do they repair?

    Hold it for a few weeks and send it unrepaired back?

    What about the 21 Day Return Policy?
    How do we get our money back after 21 days as everyone know the bad design and crazy tou ]]>
    Fri, 18 Jan 2013 16:48:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995313 pimvh
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995333 I have 20-odd pages to catch up on in this thread but before I do I want to document what I have going on.

    I was feeling really confident for a bit. I received my Y500 on January 9th in the evening. I had no issues for several days so on the following Monday I began customizing my programs ]]>
    Fri, 18 Jan 2013 17:02:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995333 starpunk
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995393 I clearly recommend you to send this faulty product back until everything is settled by Lenovo.

    False advertising and building faulty products, that's what a consumers need NOT accept!

     

    Please send it back asap before you can't, just like me sitting there with a faulty product ]]> Fri, 18 Jan 2013 17:28:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995393 toshin <![CDATA[ Y500 ELAN Touchpad problems ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995401 I have a very annoying problem with my new Y500 laptop.

     

    After using my touchpad for 30 mins the cursor started to move, click, drag and drop randomly on its own. I've tried updating the drivers, I even disabled all advanced features such as swiping and zooming, nothing worked. I hav ]]> Fri, 18 Jan 2013 17:36:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995401 mohgdeisat <![CDATA[ Re: : Y500 Touchpad Issues Continued ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995701 Fri, 18 Jan 2013 17:43:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995701 yigit <![CDATA[ Re: Y500 ELAN Touchpad problems ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995525 Fri, 18 Jan 2013 17:43:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995525 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995437 Hey, Just wanted to report in 2 more Y500s with broken touchpads.

     

    I received one as a christmas gift and a student on a team I work with has one as well. Both had faulty touchpads. Both elantech.

     

    My Mfg. Date is listed as "12/11/25" Model Name: 9541 Dont know ]]> Fri, 18 Jan 2013 18:04:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995437 Maedra <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995695 hey pimvh sent mine out yesterday for 2 day air and at max 7 bus days in their facility then ship it back to me 2 day air- I will let you know what they do... (I am in N. East USA)  I will use the touchpad as the primary mouse and if everything is ok for a week I will be set- but if it acts up it ]]> Fri, 18 Jan 2013 20:39:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995695 dwgjr330 <![CDATA[ Re: Sad to see this is stil a problem ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995727


    wrote:

    wrote:

    I bought the Y500 as a Christmas present for myself. I fell in love with it immediately. But, then, the touchpad issues struck, I tried to use it a little over a week, but ]]> Fri, 18 Jan 2013 21:18:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995727 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995729


    wrote:

    Oh yes! My machine came back from repair. And guess what!
    THEY DIDN'T FRIGGING DO ANYTHING. Said, it was a software issue. I mean WHAT THE ****?!
    I even provided evidence linked to this forum in the problem report!!!
    Ho ]]> Fri, 18 Jan 2013 21:19:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995729 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995735 Fri, 18 Jan 2013 21:20:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995735 darrren12000 <![CDATA[ If you are new to this thread: NOTHING WORKS; ASK FOR REFUND ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995745 This thread started over a month ago, and people are still complaining. There is no permanent fix. Return your computer for a full refund. NOW. There are other computers on the market with similar features. I love my new HP. It is actually sturdier than the Lenovo, but still lightweight.

    ]]> Fri, 18 Jan 2013 21:23:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995745 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995751 Y500 users from other countries didnt report any problems.

    Can anyone please check below battery.For mine it says "Manufactured for lenovo(singapore) pte..."
    and made in China.

    Thanks ]]>
    Fri, 18 Jan 2013 21:25:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995751 ram_12
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995775 it also looks like it is the #######VU models as well- thats what mine was, in addition to a few others on the thread- I really really hope they fix it properly (not holding out hope)

     

    i will jump on the HP bandwagon- this looks awesome!!- wrote:
    Only US sets got Elan touchpads?
    Y500 users from other countries didnt report any problems.

    Can anyone please check below battery.For mine it says "Manufactured for lenovo(singapore) pte..."
    and made in China.
    < ]]> Fri, 18 Jan 2013 22:31:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995889 Rednas123 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/995975 Reporting in another broken one.

     

    Definitely appreciate this thread. Will be attempting to return it and keep shopping. I hate shopping.

    ]]>
    Fri, 18 Jan 2013 23:27:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/995975 ninguno
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996023 When will Lenovo start recalling this  Y500??

     

    Can Lenovo identify those Y500 having problem??

     

     

    My Y500 is out of 21 days window, I replaced one at Dec 20 due to the scratch on the previous one.

     

    My Y500 is the model with 1 TB hard disk and 8GB ram. ]]> Sat, 19 Jan 2013 00:01:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996023 kyw012 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996029 Use internal keyboard and touchpad as much as you can for the time being. ]]> Sat, 19 Jan 2013 00:08:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996029 toshin <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996047 I'm just using the external Mouse for gaming ....

    ]]>
    Sat, 19 Jan 2013 00:25:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996047 kyw012
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996053 The internal touchpad doesn't have anything to do with the external mouse. It a problem about device grounding.

    ]]>
    Sat, 19 Jan 2013 00:37:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996053 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996067 So even with the external mouse, I still can notice the problem in the internal touchpad??

     

    Like the "mouse point' in the display moving around even though I try to control it with my external mouse?

    ]]>
    Sat, 19 Jan 2013 00:53:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996067 kyw012
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996079 i had to disable my touchpad and can only use an external mouse for now. having the touchpad enabled even for one day causes too many problems. couldn't take a chance on it going out of control when i was working on something important.

    ]]>
    Sat, 19 Jan 2013 01:20:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996079 deelybop
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996309 DISCOVERY!!

     

    I was at staples today and checked out all of their Lenovo laptops, upon doing ]]> Sat, 19 Jan 2013 05:14:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996309 Maxxender <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996351  

     

    I called for replacement order 2 weeks ago, but have not heard anything back yet, post sales have been telling me they will call me back by next week or next day even by end of today, still... no one call me back...feel like they ju ]]> Sat, 19 Jan 2013 06:08:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996351 AngryBird <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996405 I try that before but the touchpad become very unstable from starting up. (I use the latest driver from Lenovo site)

    It also makes no difference what kind of OS you use.

    Different flavors of Linux have also the same touchpad issue.

    This is absolutely a hardware/design problem an ]]> Sat, 19 Jan 2013 08:42:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996405 pimvh <![CDATA[ Re: Y500 Lenovo's EPIC FAIL! Buy HP! ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996921 Sat, 19 Jan 2013 14:18:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996921 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996857 Sat, 19 Jan 2013 17:08:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996857 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996853 Driver Version 16.2.21.0
    Date: 10/26/2012 ]]>
    Sat, 19 Jan 2013 17:10:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996853 AngryBird
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/996975 Sat, 19 Jan 2013 18:07:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/996975 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997043


    wrote:

     

     

    I called for replacement order 2 weeks ago, but have not heard anything back yet, post sales have been telling me they will call me back by next week or next d ]]> Sat, 19 Jan 2013 19:32:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997043 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997155


    wrote:
    Synaptic Driver
    Driver Version 16.2.21.0
    Date: 10/26/2012

    Try this with the newest driver.

    The software installs but after restart the Synaptics software could not ]]> Sat, 19 Jan 2013 21:18:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997155 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997231 After reading all this, I hope that they will replace the touchpad in my laptop.

    I've sent it in for repair a few days ago and added a letter to it linking to this forum thread (and specifically Mark_Lenovo's reply on page 42), but after reading the posts where nothing is done, I'm getting ]]> Sat, 19 Jan 2013 22:38:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997231 GBSmulders <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997293
    Wish you all the luck of the world. Did the same thing, no use. All they did was a stress-test for other hardware components except for keyboard and touchpad. ]]>
    Sat, 19 Jan 2013 23:45:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997293 toshin
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997401 @GBSmulders How much you-ve been waiting?

     

    And if you don't mind, where was it sent? Do you live far away from that repair center? Thanks!

    ]]> Sun, 20 Jan 2013 01:14:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997401 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997431 MJ- I live in New England and sent it on its way Thurs after work (due to arrive in TX Mon) waiting to see if they will 'repair' anything hopefully they are replacing the touchpads. 

    ]]>
    Sun, 20 Jan 2013 02:07:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997431 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997509 @dwgjr330

     

    Wow, hope gets fixed soon then!

     

    I will try to leave my lap on Friday or Saturday next week. As I am currently living in texas, I guess that it will be *fast*. Hope that you keep us informed about times and conditions of your laptop!

    ]]>
    Sun, 20 Jan 2013 03:15:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997509 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997557 I believe someone had mentioned this already but maybe it is worth revisiting.  How many of you with the touchpad problem does not have Google Chrome installed?  I say this because someone had mentioned that Chrome was the cause of the touchpad issue or at least it magnified the problem.  I could ]]> Sun, 20 Jan 2013 04:26:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997557 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997609 So I tried a couple more things to fix my touchpad. Today I openned it up again and I decided to remove the electrical tape I had placed. Something I noticed about the tape was that it kept being drawn to my skin via static electricity. Which means it held a charg ]]> Sun, 20 Jan 2013 05:20:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997609 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997643
    @dah55360 Woah, to actually is charging from the lap itself? Thats curious, as the touchpad doesn't get buggy ]]>
    Sun, 20 Jan 2013 06:25:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997643 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997659 Been over a week, no reply to this thread from the staff. 

    ]]>
    Sun, 20 Jan 2013 07:22:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997659 Maxxender
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997687 @MartinJimenez I live in the Netherlands and there is only one repair centre here. I sent my laptop last Monday using the standard postal services here (PostNL) and Lenovo received it a day later.

    they said repair would take about 10 business days, so I hope to get it back in about 1.5 week ]]> Sun, 20 Jan 2013 09:02:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997687 GBSmulders <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997873 Sun, 20 Jan 2013 10:57:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997873 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997791 I've just done a configuration change that for the time being keeps my touchpad from getting crazy. In the Elan- SMARTPAD configuration I disabled the first option och the first tab (directly translated from swedisgh it says clicking).And I instead use the button that I press when i press the who ]]> Sun, 20 Jan 2013 11:26:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997791 accolon <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997861 Trying right now, will get back to you

    ]]>
    Sun, 20 Jan 2013 12:53:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997861 kuchuk
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997879 Nope doesn't work.. after 30 min the touchpad still started acting up.. bummer;)

    ]]>
    Sun, 20 Jan 2013 13:20:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997879 kuchuk
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997883
    wrote:

    I believe someone had mentioned this already but maybe it is worth revisiting.  How many of you with the touchpad problem does not have Google Chrome installed?  I say this because someone had mentioned that Chrome was the c ]]> Sun, 20 Jan 2013 13:23:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997883 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997885


    wrote:

    Been over a week, no reply to this thread from the staff. 


    Trust me; they have been one here. They deleted several posts yesterday.

    ]]>
    Sun, 20 Jan 2013 13:25:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997885 darrren12000
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997891
    wrote:

    Nope doesn't work.. after 30 min the touchpad still started acting up.. bummer;)


    Nothing works! This thread is almost 2 months old. I hated losing the laptop, but it will not suddenly stop doing it. You should ]]> Sun, 20 Jan 2013 13:27:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997891 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997911


    wrote:

    So I tried a couple more things to fix my touchpad. Today I openned it up again and I decided to remove the electrical tape I had placed. Something I noticed about the tape was that it kept being drawn ]]> Sun, 20 Jan 2013 13:49:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997911 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997935 What did Lenovo say about this issue? (or are they silent) can we just send it in for fixing and get a New Touchpad? or is it more complicated? can i get a new y500 instead (w/o the problem?)

    and is the UPS cost free or do we have to pay?

     

    what i want to know is did they sell ]]> Sun, 20 Jan 2013 13:55:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997935 Tevie <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997961 It is 100% hardware related.
    It will only disappear when replace the touchpad in combination with the bios.
    This is what Lenovo also suggest.
    I'm wondering why they not respond on this thread anymore.
    I wait ]]>
    Sun, 20 Jan 2013 14:05:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997961 pimvh
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/997991 Hey Tevie

     

    See page 42 for Lenovo_Mark's response- dont really highlight any said fixes- just that they are aware of it and have a soloution for the problem. . 

     

    Mine is on its way to Texas for a fix (I live in US) and the shipping to the facility was covered by lenovo- ]]> Sun, 20 Jan 2013 14:32:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/997991 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998067 Well it worked perfect for another five hours so my configuartion change didnt work for very long....

     

    One interesting piece of fact is that my Y500 was manufactured after they were supposed to be working properly. By just one day though....

    ]]>
    Sun, 20 Jan 2013 16:23:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998067 accolon
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998273 Improper grounding. Hardware.

     

    ]]>
    Sun, 20 Jan 2013 19:04:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998273 Maxxender
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998279 There have been responses to this thread with others having the touchpad issue with Y500's that were manufactured after the 11/24 date. If you still have the option to return the product for a refund my suggestion is that you do it now while you still can. This is going to be a continual headache ]]> Sun, 20 Jan 2013 19:12:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998279 halibut <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998281 I give it another week, afterwards I'm buying a Clevo from Mythlogic

    ]]>
    Sun, 20 Jan 2013 19:16:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998281 Maxxender
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998387 I am calling tomorrow to request a refund. The trackpad problem began one week to the day of when I received the computer and has been occurring more frequently ever since. The computer is regularly unusable and is a great disappointment.

    ]]>
    Sun, 20 Jan 2013 21:12:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998387 starpunk
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998411
    wrote:

    wrote:

    So I tried a couple more things to fix my touchpad. Today I openned it up again and I decided to remove the electrical tape I had placed. ]]> Sun, 20 Jan 2013 21:27:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998411 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998447 So the question seems to be, is it better to add additional tape, or remove the tape already there?  I think I will wait a bit longer to see what pans out.  Btw, dah5536 I see your in Cleveland as well :)

     

    Just a quick update on my situation.  I called Lenovo support on Monday, they ]]> Sun, 20 Jan 2013 22:03:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998447 Calabraun <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998545


    wrote:

    wrote:

    wrote:

    So I tried a couple more things to fix my touchpad. Today I openned it up a ]]> Sun, 20 Jan 2013 23:55:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998545 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998553


    wrote:

    So the question seems to be, is it better to add additional tape, or remove the tape already there?  I think I will wait a bit longer to see what pans out.  Btw, dah5536 I see your in Cleveland as well :)

     

    ]]> Mon, 21 Jan 2013 00:01:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998553 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998859


    wrote:

    There have been responses to this thread with others having the touchpad issue with Y500's that were manufactured after the 11/24 date. If you still have the option to return the product for a refund my suggestion is that you do it no ]]> Mon, 21 Jan 2013 05:57:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998859 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998865


    wrote:

    So the question seems to be, is it better to add additional tape, or remove the tape already there?  I think I will wait a bit longer to see what pans out.  Btw, dah5536 I see your in Cleveland as well :)

     

    ]]> Mon, 21 Jan 2013 05:59:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998865 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998877 The best words = I'm calling to arrange to return my defective laptop for a FULL REFUND.

    ]]> Mon, 21 Jan 2013 06:04:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998877 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998889 Oh dammit.  Add me to the list of screwed up touchpad.  I went more than a month with no issues.   Wish me luck with the refund.

    ]]>
    Mon, 21 Jan 2013 06:36:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998889 sv6
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998899
    wrote:

    wrote:

    So the question seems to be, is it better to add additional tape, or remove the tape already there?  I think I will wait a bit longer to see what pans out.  Btw, ]]> Mon, 21 Jan 2013 06:53:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998899 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/998971 @drrren_120 Is it possible to do  that, I should try doing laptop swap then! o_o Id prefer it that way, I just cant be without my laptop, I need to be working on my weekly reports at the research department.

     

    I called yesterday and told me tha I have to send it via FedEx (free). I ac ]]> Mon, 21 Jan 2013 08:36:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/998971 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999029 Touchpad issue already solved?

     

    I also have the weird touchpad problem. Sometimes is it all over the screen and clicks its way to my disaster. Very annoying. I think Lenovo needs to replace the touchpad and informe the resellers about this. Mediamarkt (nld) acts if they never heard o ]]> Mon, 21 Jan 2013 09:35:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999029 klaas67 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999057 Nope, just Mark told us to send back units for repairments.

     

    What dissapoints me is that they are not fully recognizing this mistake,  not making a sticky thread announcing this failure, not willing to take responsability as the prestiigious enterprise they are (a post from the staff ]]> Mon, 21 Jan 2013 10:05:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999057 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999213


    wrote:

    @drrren_120 Is it possible to do  that, I should try doing laptop swap then! o_o Id prefer it that way, I just cant be without my laptop, I need to be working on my weekly reports at the research department.

     

    I ]]> Mon, 21 Jan 2013 13:08:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999213 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999231
    for those of you that are still in the 21 day period with your computer ]]>
    Mon, 21 Jan 2013 13:23:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999231 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999283


    wrote:

    @drrren_120 Is it possible to do  that, I should try doing laptop swap then! o_o Id prefer it that way, I just cant be without my laptop, I need to be working on my weekly reports at the research department.

     

    I ]]> Mon, 21 Jan 2013 14:06:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999283 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999291


    wrote:

    Nope, just Mark told us to send back units for repairments.

     

    What dissapoints me is that they are not fully recognizing this mistake,  not making a sticky thread announcing this failure, not willing to take resp ]]> Mon, 21 Jan 2013 14:08:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999291 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999295 There is a setting on the Elan touchpad to reduce the sensitivity to your palm. My new computer has synaptics. You can actually designate a portion of the touchpad as "disabled." So, I have a 1/4 border on the outer part set as disabled to avoid errant movement. :)

    ]]> Mon, 21 Jan 2013 14:12:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999295 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999299
    wrote:
    Yeah my game plan is to jump ship- as soon as I see it ships from the repair facility (or is a day out from mi cassa) I am going to RMA again and get rid of this lemon- and get something that actually works (not lenovo)!

    for t ]]>
    Mon, 21 Jan 2013 14:13:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999299 darrren12000
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999359
    have to take advantage of all the benefits and protection you can get from them. ]]>
    Mon, 21 Jan 2013 14:53:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999359 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999421 Mon, 21 Jan 2013 15:33:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999421 lebouch42 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999431
    also what are some of the best ways to wipe a hdd- I will def want to do this too before sending it back... ]]>
    Mon, 21 Jan 2013 15:40:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999431 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999435 @darren Yeah, I've thought about that, but actually I can't use all the school services as I somewhat far from the school itself (I'm working inside a reasearch lab as an exchange student).

    ]]>
    Mon, 21 Jan 2013 15:44:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999435 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999451 Mon, 21 Jan 2013 15:53:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999451 lebouch42 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999459 @dwgjr330

    You can use the restore button when the laptop is turned off (next to the power connector on the left side of the laptop) to restore it to the default installation.

    All data will be wiped when you do.

     

    If you want to make sure that everything is gon ]]> Mon, 21 Jan 2013 15:58:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999459 GBSmulders <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999465 I received my RA# without a problem which I expected because I am well within the 21 day return period. As long as I receive my refund in adequate time I will be satisfied. 

     

    ]]>
    Mon, 21 Jan 2013 16:06:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999465 starpunk
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999517
    wrote:

    wrote:

    @drrren_120 Is it possible to do  that, I should try doing laptop swap then! o_o Id prefer it that way, I just cant be without my laptop, I need to be working on my w ]]> Mon, 21 Jan 2013 16:52:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999517 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999889


    wrote:
    Just got off the phone with Lenovo support requesting a return. Surprisingly they did not give me any problems about returning it for a refund even though I am outside of the 21 days. I received all the documentation to return the laptop ]]> Mon, 21 Jan 2013 21:18:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999889 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999959  

    Just received this email today, glad to get a response! Well, since they have no more Y500's for replacement, I think I am going to see about sending them the one I have to replace the touchpad with a synaptics touchpad.  Not sure I really want just a refund. I really like this laptop, mi ]]> Mon, 21 Jan 2013 21:58:09 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999959 Calabraun <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/999985 For those getting a refund, be prepared to wait a while.  They've had my returned Y500 since Jan. 9.  I've called twice checking on the refund status and I always get told to wait "3-5 days" longer.  The last thing Sanjuck or whatever his name was told me was that it was posted to my cr ]]> Mon, 21 Jan 2013 22:22:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/999985 badIdea <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1000107 Can anyone confirm that Y500's purchased as of today will come with the new Synaptics touchpad? Has there been any announcement from Lenovo? Thanks.

    ]]>
    Tue, 22 Jan 2013 00:28:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1000107 Biggie_B
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1000317 Got my y500 today, synaptics touchpad. I have been working with Windows 8 and teaching people about the touch features on other tablets and mobile devices. I am actually very impressed by the Touchpads features with regards to Windows 8. At first I was terribly confused by what my Touchpad was do ]]> Tue, 22 Jan 2013 04:07:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1000317 Tanzi <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1000355 @Tanzi So tell me, how much time and the repair took? :)

    ]]>
    Tue, 22 Jan 2013 04:55:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1000355 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1000389 Got my RA for return with no issues. Hopefully, the credit processing will happen in a timely manner.

     

    But this is really unfortunate. Other than the possessed touchpad, this is actually a very good laptop.  Was very tempted to do an exchange or reapair, but I don't think it's worth ]]> Tue, 22 Jan 2013 05:28:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1000389 sv6 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001037 Sent my y500 in for repair on the 6th....Stil waiting......

    ]]>
    Tue, 22 Jan 2013 16:07:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001037 popcanface
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001111 A quick update on my experiences:

     

    I thought the problem was solved by covering the metal parts of the touchpad with electrical tape. It worked well for 4 days (~10 hours total use). Then it freaked out again. And once more the next day. It was usable again after closing the lid and ]]> Tue, 22 Jan 2013 16:43:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001111 axelwf <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001211


    wrote:

    A quick update on my experiences:

     

    I thought the problem was solved by covering the metal parts of the touchpad with electrical tape. It worked well for 4 days (~10 hours total use). Then it freaked out again. And on ]]> Tue, 22 Jan 2013 17:46:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001211 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001263 Ordered my laptop around the 8th and it keeps getting delayed!! The shipping date has been changed roughly 5 times since I ordered the laptop!

    The latest shipping date is now in February! Looks like there is a months waiting time for this laptop! I also specifically asked the sales represe ]]>
    Tue, 22 Jan 2013 18:18:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001263 Wasontilt
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001273 Another issue of concern:

    What do you guys think is happening to all of these y500's that are being returned?!?

     

    Will Lenovo repair them and ship them out as NEW?!? I'm hoping they will not!!  Their best bet is to probably sell them at a discount on their outlet website.

    Tue, 22 Jan 2013 18:29:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001273 Wasontilt <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001277 @Mark Lenovo

    @Nine

    @Any other from the Lenovo team

     

     

    Yesterday I contact the Lenovo repair center in Holland..

    They have heard about this problem (that is something) but that Lenovo still have no solution.

    I leave my phone number and they call me when L ]]> Tue, 22 Jan 2013 18:32:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001277 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001293 @Mark Lenovo

    @Nine

    @Any other from the Lenovo team

     

    Could you please make sure that the repair/support centers in Denmark, Austria and Germany are aware of this issue... I am moving a lot between these countries and the Netherlands... I will call the Austrian repair/suppo ]]> Tue, 22 Jan 2013 18:53:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001293 balder_lai <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001391 Noticed someone else from Canada already replied, thought I join the canadian user army as well.

     

    Missed my delivery yesterday, so had to pick it up this morning. First thing I tried to do is to look up what touchpad I had, took me 20 minutes to stop battling the Windows 8 interface ]]> Tue, 22 Jan 2013 19:49:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001391 MrSnuggleBottom <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001481 Recieved my replacement today...has Elan touchpad according to mouse settings in control pannel, maybe they fixed the elan pads? It was submitted for a replacement because of the touchpad so I can't see why they would send me one with a messed up one, I'll keep an eye on it.

     

     

    Tue, 22 Jan 2013 21:14:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001481 cloverz7 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001775 Wed, 23 Jan 2013 01:19:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001775 Joshthemoonbear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1001837 Is there any way to know if they have any touchpads available for repairments?

     

    So what is it guys, is removing the silver tape the possible solution to this charade?, no problems? :smileytongue:

    ]]>
    Wed, 23 Jan 2013 02:04:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1001837 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1002045 Wed, 23 Jan 2013 04:15:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1002045 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1002123 And there we go, the new unit with the ELAN touchpad is now malfunctioning, I'm furious.This is absolutely ridculous it wasn't enough to have the problem in the first place, but now after recieving a replacement I get another one. I'm not one to demand kickbacks, but now that it's round two someo ]]> Wed, 23 Jan 2013 06:11:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1002123 cloverz7 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1002129 Quick quesiton. The lights under my F11 key appear to be uneven. Like each button has lights on both side of the button, F11 appear to have lights only on one. Does anyone else have this?

    ]]>
    Wed, 23 Jan 2013 06:16:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1002129 MrSnuggleBottom
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1002201 I think its even MrSnuggleBottom. well it looks like the ther F buttons at least.

    It seems that Ill try the silver tape stuff, if they are delaying the repaird for so much time, then Ill try this.

     

    What makes me think is, if the solution were that simple, why wouldn't they tol ]]> Wed, 23 Jan 2013 07:35:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1002201 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1002279 I had a faulty Y500 as well.   is it safe to change it now to the newer model of the Y500? (can i asked for a change and not a repair?)

    Did they fix ths issue (and what Touch-pad will they send?)

     

    Should i maybe just ask for a Y580 (are they safe to buy?)

    Or just get a r ]]> Wed, 23 Jan 2013 09:28:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1002279 Tevie <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1002889


    wrote:

    I had a faulty Y500 as well.   is it safe to change it now to the newer model of the Y500? (can i asked for a change and not a repair?)

    Did they fix ths issue (and what Touch-pad will they send?)

     

    Sho ]]> Wed, 23 Jan 2013 17:26:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1002889 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1002965 I finally got to speak with a reasonable sales rep that allowed me to exchange the Y500 for the Y580 (#59359510) and keep the discount I used on the Y500. He was hesitant at first because of the Blu-ray drive in the 580, but called me back after 5 minutes and said it was a go! The wait period for ]]> Wed, 23 Jan 2013 18:28:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1002965 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003247 Just curious FiveEighteen....

     

    when I called back on Jan 9th and tried to do an exchange, I was told I could only exchange a y500 for a y500. no help offered except to return the defective y500 and do a refund. so I got an RA, they emailed me return shipping labels....

     

    ]]> Wed, 23 Jan 2013 20:54:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003247 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003357 Wed, 23 Jan 2013 22:20:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003357 wanttokeep <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003359 Typing on my Y500 still... faulty touchpad highlighted and cleared the two paragraphs I just wrote... ugh, let's try this again.

     

    I tried calling sales,  post-sales, being directed back and forth between tech support for 7 straight business days before I finally ended up with a sales ]]> Wed, 23 Jan 2013 22:24:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003359 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003435 Wed, 23 Jan 2013 23:40:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003435 wanttokeep <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003443 I just dropped mine off at UPS to return. I had it for less than a week and I couldn't be 5 minutes without my touchpad freaking out.

     

    I ordered HP. Same exact specs as the Y500 I had. 

     

    comments violated forum ru ]]> Wed, 23 Jan 2013 23:44:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003443 Viper786 <![CDATA[ @viper786 Let's see how long it take for Lenovo to delete... ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003453 @viper786 Let's see how long it take for Lenovo to delete that comment. THEN IGNORE US AGAIN.

    ]]>
    Wed, 23 Jan 2013 23:49:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003453 Maxxender
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003501  

    @Fiveeitghteen

    Try using Fn + F6 and deactivatte your touchpad with this.

    ]]>
    Thu, 24 Jan 2013 00:23:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003501 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003549 I'm out too -- sending it back for refund.  I would have kept it if there was some hope of getting the elan touchpad fixed/replaced but Lenovo seemed to go into radio silence about this issue.

     

    Good luck.

    ]]>
    Thu, 24 Jan 2013 01:30:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003549 kodabear
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003581 Ok so I have had my y500 for over 10 days now and have n't really noticed any real problems so far. I have the model with 16gb ram + bluray+16GB mSSD and Elan touchpad. I believe someone with this same model reported problems earlier. Manufactured Nov 24th 2012. So I was waiting to see the touchp ]]> Thu, 24 Jan 2013 01:55:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003581 pintureddy72 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003597 Thu, 24 Jan 2013 02:17:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003597 pintureddy72 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003623 FiveEighteen, are you holding onto the y500 until the y580 arrives? wow. May seems a long time down the road. I guess if I run out of my 30 day return UPS label period, I can just call and get another one if the y580 doesn't get here before Feb 9. I started reporting problems with my y500 barely ]]> Thu, 24 Jan 2013 02:37:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003623 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003715 Thu, 24 Jan 2013 03:44:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003715 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003823
    wrote:

    FiveEighteen, are you holding onto the y500 until the y580 arrives? wow. May seems a long time down the road. I guess if I run out of my 30 day return UPS label period, I can just call and get another one if the y580 doesn't get here ]]> Thu, 24 Jan 2013 05:01:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003823 wanttokeep <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1003859
    I guess I'll touch base with customer service. If they want the y500 back sooner they'll have to expedite the y580. (model ]]>
    Thu, 24 Jan 2013 06:10:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1003859 500and2
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004015 Talk about being royally screwed. I purchase a Y500 just before Christmas knowing that I am going out of the country for work. I get to my destination and the touchpad goes to crap. I call Lenovo and they will not do anything for shipping this unit except for inside of the united states. First Le ]]> Thu, 24 Jan 2013 10:08:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004015 droppinbottom <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004163 I' m from India and had pretty much the same issue..called up the customer care , picked up the laptop from me and the next day had it delivered back home with a new synaptics touchpad and it feels great using it..absolutely no issues

    ]]>
    Thu, 24 Jan 2013 13:31:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004163 vigneshn92
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004171 just checked the status of my fix- on hold for lack of parts- wondeeerrrfullll!

    I think I am going to call and see if they can ship it back broken and just return this pos once and for all!

     

    EDIT: I have now been 1 week without my computer... this is not cool

    ]]>
    Thu, 24 Jan 2013 13:38:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004171 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004179
    wrote:

    I' m from India and had pretty much the same issue..called up the customer care , picked up the laptop from me and the next day had it delivered back home with a new synaptics touchpad and it feels great using it..absolutely no issues ]]> Thu, 24 Jan 2013 13:41:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004179 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004287


    wrote:

    Ok so I have had my y500 for over 10 days now and have n't really noticed any real problems so far. I have the model with 16gb ram + bluray+16GB mSSD and Elan touchpad. I believe someone with this same model reported problems earlier. ]]> Thu, 24 Jan 2013 15:26:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004287 MrSnuggleBottom <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004303 I specifically asked the sales representative if this laptop comes with synaptics touchpad and they told me that the 16gb model comes with it.

     

    So far two people with the 16gb models have reported ELAN touchpad!!! 

    My y500 is suppose to ship tomorrow.  I hope it's a syn ]]> Thu, 24 Jan 2013 15:33:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004303 Wasontilt <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004451 Thu, 24 Jan 2013 17:00:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004451 vigneshn92 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004467 Thu, 24 Jan 2013 17:01:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004467 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004487 im askin cuz im in India and my bro is getting it for me ! ]]> Thu, 24 Jan 2013 17:11:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004487 amg_y500 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004599


    wrote:
    yeah the y500 only..manufactured during november with the elan touchpad. bios version is 6bcn31ww (v1.03)

    If you have still bios v 1.03 then there is no need for update to 1.05

    I wonder why Lenovo is so quitte ]]> Thu, 24 Jan 2013 18:25:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004599 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004735 pimvh,

     

    It has been a couple of weeks since I last replied on page 42 of this thread with the details that we had determi ]]> Thu, 24 Jan 2013 20:27:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004735 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004849 Hello Mark,

     

    When will the new touchpads arrive at the Service Center in Holland? Is there a one day repair option here? I need the laptop for my work everyday.

     

    Best regards

    ]]> Thu, 24 Jan 2013 21:43:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004849 k2k <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004913 I received my Y500 yesterday and can confirm it still has the same issue and is still coming installed with the Elan touchpad. My order was placed on 1/20 (I will say, besides the horrendous touchpad experience, this was by far the best shipping experience of my life).

     

    I ordered thi ]]> Thu, 24 Jan 2013 22:16:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004913 apti <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004959
    How long are they expecting the backlog to last for servicing? I need to get the computer back asap so I can return this for a functioning HP ]]>
    Thu, 24 Jan 2013 22:53:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004959 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004981 Mine should be delivered next week (Montreal). I will keep you informed about my own experience (regarding the touchpad brand and the date the system was manufactured). I see strong incoherence between Mark's last post and the fact that people are still receiving malfunctionning units.

    ]]>
    Thu, 24 Jan 2013 23:03:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004981 Makak
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1004989 Thu, 24 Jan 2013 23:08:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1004989 halibut <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1005725 Fri, 25 Jan 2013 01:47:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1005725 yigit <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1005405 OK, as for my daily update, my touchpad is still working.  I have had not problems since removing the silver tape last weekend.  The touchpad issue was really frustrating and I sympathize with everyone here dealing with it.  However, for those of you who would rather attempt a fix themselves than ]]> Fri, 25 Jan 2013 05:46:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1005405 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1005487
    Thank You for the information. :)
    Please keep us informed about progress and solution.
    As we are (mostly) nice customers we deserve it
    ]]>
    Fri, 25 Jan 2013 07:28:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1005487 pimvh
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1005577 Fri, 25 Jan 2013 09:24:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1005577 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1005681 I wish Mark would return his pm's also. I purchased my unit before I left the country on work and now the only way they will be willing to do anything for me is if I pay to ship it internationally to a friends house and then they will send him a pre paid shipping label and then when it comes back ]]> Fri, 25 Jan 2013 12:11:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1005681 droppinbottom <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1005737 I would call your credit card company (assuming you bought it with that) and raise hell and call lenovo and say that is is a huge problem, referencing Mark's post on pg42 

     

    I am disappointed lenovo has brushed this under the rug and is not being more proactive about it, or compensati ]]> Fri, 25 Jan 2013 13:09:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1005737 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1005787


    wrote:
    : did they do the replacement in India or us ?
    im askin cuz im in India and my bro is getting it for me !

    they do it in india only..hav 2 admit it was one of the most hassle free ]]> Fri, 25 Jan 2013 14:18:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1005787 vigneshn92 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006059


    wrote:

    I received my Y500 yesterday and can confirm it still has the same issue and is still coming installed with the Elan touchpad. My order was placed on 1/20 (I will say, besides the horrendous touchpad experience, this was by far the be ]]> Fri, 25 Jan 2013 17:21:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006059 Makak <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006097 Darrren12000

     

    You had the 954135U with the 16gig model?  It came with Synaptics touchpad and you still returned it?

     

    Mine just shipped today and 2-3 other have confirmed that they ordered the 954135U (16gig) model and it came with Elan Touchpads.  I specifically asked an ]]> Fri, 25 Jan 2013 17:44:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006097 Wasontilt <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006135 @Makak

     

    Order Date: 1/20/2013

    Manufactured Date: 11/25/2012

     

    They are still sending out defective models to customers, even while knowing for a month that they are defective and what the cutoff date was.

    ]]> Fri, 25 Jan 2013 18:30:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006135 apti <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006165
    wrote:

     

    Order Date: 1/20/2013

    Manufactured Date: 11/25/2012

     

    They are still sending out defective models to customers, even while knowing for a month tha ]]> Fri, 25 Jan 2013 18:58:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006165 Makak <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006191 Well I returned mine yesterday.  Can't imagine I'll be shopping here again. 

     

    For people who were allowed to get the Y580 rather than just returning the defective y500 please post back here as to what your experience with that machine is like.

    ]]>
    Fri, 25 Jan 2013 19:12:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006191 Lenewb
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006341
    wrote:

    wrote:

    wrote:

    @drrren_120 Is it possible to do  that, I should try doing laptop swap then! o_o Id prefer it that way, ]]> Fri, 25 Jan 2013 21:02:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006341 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006521 Don't bother sending it back for repairs- they are backlogged with no parts- mine has been sitting for 2 days now waiting for parts- and naturally 2 more since it will be the weekend...

    Feel free to take guesses when my unit will ship.

    To all of those that are on the fence about buy ]]>
    Fri, 25 Jan 2013 23:17:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006521 dwgjr330
    <![CDATA[ Lenovo Ideapad Y500 Touchpad Not Working. Sent in for Repair, Still Waiting ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006585 I received my Y500 from the New Year's sale and when I started using it the touch pad the mouse started glitching all over the screen without any input. I found that with restarting/rebooting/sleep/hibernating the mouse would settle down then with certain triggers the mouse would start glitching ]]> Sat, 26 Jan 2013 01:20:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006585 CMA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006615 Sat, 26 Jan 2013 02:28:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006615 darrren12000 <![CDATA[ Have you written a review for the Y500 ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006621 I wrote a review for the Y500, and Lenovo has not posted it yet. There are only a few negative reviews, and some of them mention the touchpad. But those reviews still say positive things about other aspects. I gave it a 1 a few days ago, but Lenovo has not published it.

    ]]> Sat, 26 Jan 2013 02:35:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006621 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006713 It's a heat issue

    ]]>
    Sat, 26 Jan 2013 04:58:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006713 DarthXBlade
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006719 some thing on the touch pad assembly is not seeded right so when the laptop gets hot it start to act up

    replace assembly

    ]]>
    Sat, 26 Jan 2013 05:08:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006719 DarthXBlade
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006825 @ DArthXBlade What makes you think its a heat issue?

     

    In my case, as long as i dont use it, it doesn't freak out. Sounds like its charging up rather that heat problems. But then comes the silver tape stuff. I'd think that silver tape will allow my touchpad to discharge through ]]> Sat, 26 Jan 2013 08:08:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006825 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1006853 Hi Everyone, I'm experiencing exactly the same issues. Bought my Y500 in a webshop just before Xmas and am very pleased with it. After a few days the ELAN touchpad started going crazy. As most of you I started updating touchpad drivers without success. Then I found this forum and it became clear ]]> Sat, 26 Jan 2013 09:52:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1006853 max4fr <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1007415 Sat, 26 Jan 2013 18:45:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1007415 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1007521 Update:  I received my advance-replacement Y500 yesterday, 20+ days after my initial call to post-sales.  I unboxed and started inspecting it today.  I was really hoping for a Synaptics touchpad...  it's what I told the support and sales reps that I wanted.  I also wanted WiDi and the HD4000 acti ]]> Sat, 26 Jan 2013 20:16:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1007521 bearfight <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1007543 That is really alarming that they sent out the same model to you again... I hope this one is magically fixed for you.

    I also completely agree with your rant. I have been very happy with my previous Thinkpad, so that gave me respect for Lenovo. Even the Y500 aside from the touch ]]>
    Sat, 26 Jan 2013 20:44:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1007543 dah5536
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1007557
    Can u tell us the procedure to get the replacement device in India as we don't have warranty here.

    I have PM'ed you. Plz rly me. ]]>
    Sat, 26 Jan 2013 20:53:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1007557 balajih
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1007581 @Bearfight

     

    Try doing a lot of left and right mouse clicks for testing. It's also a good excuse to play Angry Birds!

     

    The Synaptics touchpad is way better than the Elan, but I'm still going to return my Y500 because they gipped us re WiDi (one of the main reasons I selec ]]> Sat, 26 Jan 2013 21:23:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1007581 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1007633 I got this laptop last December 2012.

     

    I just started to experience these issue recently since Ive been using a mouse and external keyboard.

     

     I was on my way to a coffee shop and wanted to use the track pad and basically use it for portablitliy. 

     

    I then no ]]> Sat, 26 Jan 2013 22:27:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1007633 thawarblade <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1007663 Hope you wouldn't be selling a defective machine for full price on ebay... I'm sure you can still either send it in for repair and hope you get a fixed oneback, or they might allow returns even outside of the 21 days since it's their fault. Call sales.

    ]]>
    Sat, 26 Jan 2013 23:27:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1007663 FiveEighteen
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1007681 Besides going beyond the 21 days return/refund policy, I believe the laptop comes with a warranty so you are entitled to that.

     

    Also, I would assume Lenovo would take full responsibility since the part is defective.  

     

     

     

    ]]>
    Sun, 27 Jan 2013 00:04:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1007681 Wasontilt
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1007737 I was having the same problems with the ELAN touchpad. I've had my y500 for about a week, ordered it around the 17th of January 2013. So, it doesn't look like they replaced all the ELAN touchpads.  

    I ran across some ELAN drivers here motonerd and it solved the issue 99.9%. First, I removed all ELAN drivers, then installed this driver and disabled all advanced functionalities from Control Panel (eg. zooming, swipe ]]>
    Sun, 27 Jan 2013 14:45:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008167 mohgdeisat
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008169 Got an email from UPS saying something was shipping to me from NC- but my computer is in Texas(on hold for parts)... any guesses as to what is up?  Hahah is my computer totally dead or will be out for several more weeks and this is a replacement?

     

    I did not order a new laptop or anyt ]]> Sun, 27 Jan 2013 14:48:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008169 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008207


    wrote:



    BTW, just two months ago I bought a lenovo laptop with Synaptics touchpad and it was acting crazy (very lagging, extremely hard to control the pointer, etc) and the solution was to disable all touchpad advanced featu ]]> Sun, 27 Jan 2013 15:41:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008207 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008239


    wrote:

    I really tried this driver suggested by  and it solved the issue 99.9%. First, I removed all ELAN drivers, then installed this driver and disabled all advanced functionalities from Contr ]]> Sun, 27 Jan 2013 16:16:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008239 darrren12000 <![CDATA[ HONEST QUESTION ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008251 I see so many people going to extreme measures to make a basic function of a computer work (the touchpad). So, I have an honest question: Why are you holding on to this defective product, instead of returning it? Yes, the computer is nice, but there are comparable models. The same equipment exist ]]> Sun, 27 Jan 2013 16:20:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008251 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008253 Because:

     

    1. I need it so much, I am a grad student and can't live a day without a computer

    2. Its been more than 21 days since I bought it, so I can't return it.

    3. They are charging 15% restocking fees, aren't they?

    4. If you mean for fixing, people are reporting ]]> Sun, 27 Jan 2013 16:21:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008253 mohgdeisat <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008475
    I think that disabling the majority of the functioning of the touchpad so it works is not the same ]]>
    Sun, 27 Jan 2013 19:19:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008475 judyinnyc
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008531


    wrote:

    How much time have been using it without freaking out n1smo?


    The first time I fixed it which was about 3 wks ago and it went without error for 2 wks.  Last week I took it apart to take pictures for the fo ]]> Sun, 27 Jan 2013 19:59:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008531 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008575


    wrote:

    wrote:

    How much time have been using it without freaking out n1smo?


    The first time I fixed it which was about 3 wks ago and it went without error for 2 w ]]> Sun, 27 Jan 2013 20:55:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008575 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008605


    wrote:

    wrote:

    wrote:

    How much time have been using it without freaking out n1smo?


    The first time I fixed ]]> Sun, 27 Jan 2013 21:34:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008605 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008793
    also, you have to find a way to deal. you are a student, but you're going to let them rip you off over a thousand dollars? ]]>
    Mon, 28 Jan 2013 01:30:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008793 darrren12000
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008797 So you taped also the red point? Wow, does it come with that much tape? o.o

    I was searching for conductive tape, but they seem expensive. Is it made of aluminum? Also, since you've been retaping, it seems it hasn lost adhesion?

     

    Wow, if it failed in two weeks, I could live wit ]]> Mon, 28 Jan 2013 01:32:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008797 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008803 Mon, 28 Jan 2013 01:34:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008803 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008829


    wrote:

    So you taped also the red point? Wow, does it come with that much tape? o.o

    I was searching for conductive tape, but they seem expensive. Is it made of aluminum? Also, since you've been retaping, it seems it hasn lost adhes ]]> Mon, 28 Jan 2013 02:07:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008829 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1008879 This same problem is happening on my y580. My touch pad never stops working but like once every time I use my laptop, usually right after I begin using it, the touchpad will just start jumping around and bugging out.


    All I need to do is turn it off and wipe it and it will stop jumping a ]]> Mon, 28 Jan 2013 03:37:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1008879 brian26 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1009303 is the problem solved by changing the touchpad???.... i have also complained 5 days before and they told it ll again take 4-5 days from now for part arriving.... should i wait for part replacement or should i get my laptop replaced.....

    ]]> Mon, 28 Jan 2013 13:18:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1009303 anikesh102 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1009471 After receiving no confirmation email or anything since my initial call with Lenovo support, I decided to call again to confirm that everything was in process for me to receive my replacement laptop. I've been on the line with customer service for the last 25 minutes, and besides letting me know ]]> Mon, 28 Jan 2013 15:48:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1009471 apti <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1009541 DEMAND a refund.   This is clearly a defective product.  They are aware of it.  You have rights as a consumer (I was way past my 21 days).  Also, the longer you wait, the harder it gets.

    ]]>
    Mon, 28 Jan 2013 16:19:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1009541 sv6
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1009775 I am returning this product. I called them and they said that someone is going to call me. I couldn't understand much from that indian lady.

    Do you know any other laptops with the similar features for a similar price? suggestions? Dell? Sony? Toshiba?

    ]]>
    Mon, 28 Jan 2013 18:27:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1009775 mohgdeisat
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1009789 Good News so far...

     

    Here's my summary:

    Purchased the Lenovo 954135U (16 gig) Model

    January 9th, 2013

    I was told by the representative in the chat that this model would come with Synaptics TouchPad.

     

    I was frightened by this forum and had a feeling I w ]]> Mon, 28 Jan 2013 18:31:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1009789 Wasontilt <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1009819


    wrote:

    All,

     

    I wanted to share a bit on our progress on this issue..

     

    After careful investigation, Lenovo has determined that a portion of Y500 systems with Elantech touchpads manufactured in N ]]> Mon, 28 Jan 2013 18:54:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1009819 kgoroway <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1009881


    wrote:

    I am returning this product. I called them and they said that someone is going to call me. I couldn't understand much from that indian lady.

    Do you know any other laptops with the similar features for a similar price? sugge ]]> Mon, 28 Jan 2013 19:41:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1009881 apti <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1009975 Best lenovo support number to call to get a replacement or  refund? Thank you.

    ]]>
    Mon, 28 Jan 2013 20:56:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1009975 pintureddy72
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010023
    wrote:

    Best lenovo support number to call to get a replacement or  refund? Thank you.


    I was given 2 numbers by various support reps. Note these are US numbers and are both for post-sales support.

    1-866-968 ]]> Mon, 28 Jan 2013 21:31:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010023 apti <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010047 Why are they keeping it so hush hush?

    why cant they just come out and say yep we messed up and we will do this for everyone that bought a y500 between these dates- I would have so so so much more respect for the company.

    Instead they are dodging and ducking this like we are inconven ]]>
    Mon, 28 Jan 2013 21:56:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010047 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010131 As of today, my Y500 has reached the Lenovo repair depot.  If it doesn't come back with a fully functional touchpad, I'm going to have to return this machine.  If Lenovo won't give me a full refund, I'll take up the issue with my credit card company after shipping back the notebook.  If only we c ]]> Mon, 28 Jan 2013 22:55:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010131 99Chacho <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010183


    wrote:

    Why are they keeping it so hush hush?

    why cant they just come out and say yep we messed up and we will do this for everyone that bought a y500 between these dates- I would have so so so much more respect for the company.
    Mon, 28 Jan 2013 23:50:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010183 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010185 Mon, 28 Jan 2013 23:53:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010185 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010189


    wrote:

    is the problem solved by changing the touchpad???.... i have also complained 5 days before and they told it ll again take 4-5 days from now for part arriving.... should i wait for part replacement or should i get my laptop replaced... ]]> Mon, 28 Jan 2013 23:54:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010189 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010191


    wrote:

    I am returning this product. I called them and they said that someone is going to call me. I couldn't understand much from that indian lady.

    Do you know any other laptops with the similar features for a similar price? sugge ]]> Mon, 28 Jan 2013 23:55:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010191 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010195


    wrote:

    wrote:

    I am returning this product. I called them and they said that someone is going to call me. I couldn't understand much from that indian lady.

    Do you know any oth ]]> Mon, 28 Jan 2013 23:56:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010195 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010435 darren- I have been- charges are disputed w/ cc company, when it returns asking for a full refund then jumping to HP with their 2 year warentee and longer battery life etc for less $$ than this clunker

    ]]> Tue, 29 Jan 2013 03:38:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010435 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010905 Was looking into this yesterday, due to the fact that I have a Y500 on order before I learned about this issue. Hopefully mine does not come with the Elan unit. However, oh well. 

     

    Quick google searching of  Elantech touch pad problems yields a few laptop manufacturers that use and h ]]> Tue, 29 Jan 2013 15:39:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010905 -Strike- <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010939 guys if ur having the same problem..
    this problem is mostly being seen in the y500 havin elan..
    jst uninstall the elan driver and download a synaptics driver from 'synaptics.com'
    i have done the same thing and i havent had the problem ever since

    ]]>
    Tue, 29 Jan 2013 16:07:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010939 yubarbajra
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010943 I signed up just to write on this thread which I've been following the last couple weeks. I purchased a Y500 on 1/8 and was shipped (you guessed it) a laptop with the dreaded ELAN touchpad with a mfg. date of 11/24/12. It, of course, was faulty and I called Lenovo for a replacement after reading ]]> Tue, 29 Jan 2013 16:09:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010943 brokenpad <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1010991
    wrote:

    Was looking into this yesterday, due to the fact that I have a Y500 on order before I learned about this issue. Hopefully mine does not come with the Elan unit. However, oh well. 

     

    Quick google searching of &nbs ]]> Tue, 29 Jan 2013 16:58:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1010991 Brett0712 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011045 Hello friends,

     

    Well, after two months and two machines, I just got off the phone with post-sales, have my UPS label, my RMA number and am sending back the second machine for a full refund. I am so disappointed because there's a lot to love about the Y500, but the touchpad issue and ]]> Tue, 29 Jan 2013 17:31:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011045 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011071 Question to our USA neighbours with a faulty unit: while you were waiting for your shipment, did you noticed by tracing it where it was sent from? Was it from inside your country or all the way from China?

     

    Mine was sent from Shangai (I ordered from Canada on 01/13/13... and stil I'm ]]> Tue, 29 Jan 2013 17:53:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011071 Makak <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011089 It's really telling that by now this is the most replied thread on the Ideapad subforum. Despite this the problem still doesn't seem to be resolved. Since Mark's last reply I've sent in my unit for repair. I had various debates with support (can't replicate the issue, my a*s) and now had my y500 ]]> Tue, 29 Jan 2013 18:05:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011089 Sputtid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011109 Kind of figure it will happen, (getting the older built machine) I will more than likely do the same as you, thanks for the heads up. I guess I can only wait and find out when the machine gets here. Hope for the best, prepare for the worse!

    ]]>
    Tue, 29 Jan 2013 18:18:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011109 -Strike-
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011171
    wrote:

    guys if ur having the same problem..
    this problem is mostly being seen in the y500 havin elan..
    jst uninstall the elan driver and download a synaptics driver from 'synaptics.com'
    i have done the same thing and i havent ]]> Tue, 29 Jan 2013 18:52:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011171 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011175 @MARK:



    Why can't Lenovo take responsibility already? why can't you MAN up as a company and say, look guys we made a mistake, we sent out a BAD product. If you do that at least you would have some respect (Mistakes happen) but all you do is tell us to update drivers.....

    Tue, 29 Jan 2013 18:52:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011175 Tevie <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011199 +1 to Tevie's comment.

     

    I am sending my defective, faulty, broken, unsupported piece of crap Y500 from Lenovo back tomorrow. I've already purchased a nice replacement laptop from DELL and can't wait for this nightmare to end once and for all.. at least for me.

     

    Now I'm j ]]> Tue, 29 Jan 2013 19:01:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011199 apti <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011237


    wrote:

    Kind of figure it will happen, (getting the older built machine) I will more than likely do the same as you, thanks for the heads up. I guess I can only wait and find out when the machine gets here. Hope for the best, prepare for the ]]> Tue, 29 Jan 2013 19:37:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011237 Brett0712 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011261 Yeah, sounds like a good idea. Even if I do have the issues, I will probably do the same. I hate getting into hassle of returning things, moreso if it involves shipping back and forth, I'll end up living with it, figuring it out, or making it work. I have a couple of wireless mice available at ho ]]> Tue, 29 Jan 2013 19:50:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011261 -Strike- <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011379 brokenpad,

     

    Thanks for sharing your update - it is very disappointing to hear and certainly not the level of support or ownership experience that we expect to provide.

     

    I've been following up internally on this issue and based on your feedb ]]> Tue, 29 Jan 2013 21:20:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011379 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011407  

     

    lenovo offering any extended warrantee or return period to those affected?

     

    You guys are still dodging the problem and not trying to make your customers wooed by lenovo.  I am planning on returning this since no warrantee extension or rebate or discounts are being off ]]> Tue, 29 Jan 2013 21:43:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011407 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011433 Hello again all! Its been some time since my last update... I've been traveling in my job and have not had much time on my hands EXCEPT a few hours to wrestle with my new computer and its periodically lousy touchpad...

     

    Anyway, here is my summary:

     - recieved my computer monday ]]> Tue, 29 Jan 2013 22:10:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011433 axelwf <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011437 Mark,

     

    Are there any assurances that new orders placed with lenovo directly WILL NOT be receiving defective laptops yet?  (From the known bad batch, I understand that there may be individual faulty units that no one can predict)

     

    My son's birthday came and went, and he h ]]> Tue, 29 Jan 2013 22:19:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011437 kgoroway <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011515


    wrote:

    brokenpad,

     

    Thanks for sharing your update - it is very disappointing to hear and certainly not the level of support or ownership experience that we expect to provide.

     

    I've been followi ]]> Tue, 29 Jan 2013 23:20:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011515 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011523


    wrote:

    Hello again all! Its been some time since my last update... I've been traveling in my job and have not had much time on my hands EXCEPT a few hours to wrestle with my new computer and its periodically lousy touchpad...

     

    Tue, 29 Jan 2013 23:27:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011523 n1smo
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011727 Wed, 30 Jan 2013 02:45:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011727 kryznic <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011779 Just got my replacement last night (after almost 3 weeks waiting for it), played with it for 30 minutes, and the dreaded trackpad issue happened again.  checked the mfg date: sure enough it's 11/25/2012, which is a day older (11/26/2012) than my original laptop that I received in December !!  Scr ]]> Wed, 30 Jan 2013 03:33:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011779 zoog <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011811 How do you determine the manufacturer date?

    ]]>
    Wed, 30 Jan 2013 03:58:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011811 kryznic
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1011843 Just check the sitcker on the laptop, its in the slot that is holding the battery. In order to do this, you need to take it out from the laptop. The date is in a strange format, year/month/day i think.

    ]]>
    Wed, 30 Jan 2013 04:39:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1011843 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012059 I received my replacement Y500 on 1/10/12 and have been carefully monitoring the laptop and purposely using the touchpad to see if any problem occurs.  My first Y500 was manufactured 11/23/12 and came with bios 1.03 and elan touchpad.  My replacement was manufactured 12/27/12 and came with bios 1 ]]> Wed, 30 Jan 2013 09:53:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012059 jinp <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012153 Actually, the manufactor date is right on the box.  If the "date" is to be believed, you can tell before even opening your box if your touchpad is going to be broken or not.

    ]]>
    Wed, 30 Jan 2013 13:24:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012153 kgoroway
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012223 I must say that it is extremelly frustrating that Lenovo (take note Mark) is still sending out machines that were manufactured with Elan pads prior to 11/28/12 (or w/e date they swapped to synaptic pads).  I ordered mine on 1/21/2013, almost 2 months later, and I recieved a unit that was manufact ]]> Wed, 30 Jan 2013 14:57:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012223 Brett0712 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012279 darrren12000,

    I was trying to piece together how long it took for you to get your refund.  It looked like you returned it around January 6, and received the refund Jan 28.  Is that about right?  20+ days?

     

    I didn't bother calling for a refund/RMA since I really dont have time t ]]> Wed, 30 Jan 2013 15:26:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012279 kodabear <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012319 I am sending my faulty Y500 back to Lenovo for a refund today after work. I'll make sure that I post back with details on how long the refund process takes and if there are any setbacks or hurdles. I was told by the support rep that it takes 2-3 business days to issue the refund after Lenovo rece ]]> Wed, 30 Jan 2013 15:43:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012319 apti <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012323 It would be awesome if they could send us the touchpads instead (functioning elan touchpads).

     

    I am wondering, is the synaptics touchpad very different from the Elan one (in terms of geometry), is it neccesary to change the case/cover?

    ]]>
    Wed, 30 Jan 2013 15:49:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012323 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012375 @brett0712
    did you purchase your system from lenovo or other reseller?

    ]]>
    Wed, 30 Jan 2013 16:14:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012375 yigit
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012399
    wrote:


    did you purchase your system from lenovo or other reseller?


    I purchased it from www.lenovo.com on 1/21/2013 and it ]]> Wed, 30 Jan 2013 16:26:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012399 Brett0712 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012437 Mark,
    Alright, I've sent the data to you too. It might be worth noting that for the first couple of day my touchpad produced a different behaviour. It freezed from time to time. Though for the last couple of days before sending the unit in, my cursor started to randomly click and drift across ]]>
    Wed, 30 Jan 2013 16:46:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012437 Sputtid
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012655 Is there any solution to fix keyboard "missclicks"/flicker ? Its bad by the touchpad interference or its same grounding problem? I'm a student so i can't really wait for 2-3 week for warranity things.

    ]]> Wed, 30 Jan 2013 18:51:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012655 gdaniel <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012731 well I just spent 30 minutes on the phone with Lenovo support, the guy sounded clueless and said he never heard of this touchpad issue before and has only seen 2-3 cases of touchpad issues in the past. I was like dude, go check your forums and check out the 80 page thread as well as the dozens of ]]> Wed, 30 Jan 2013 19:36:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012731 kryznic <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012779
    wrote:

    darrren12000,

    I was trying to piece together how long it took for you to get your refund.  It looked like you returned it around January 6, and received the refund Jan 28.  Is that about right?  20+ days?

    &n ]]> Wed, 30 Jan 2013 20:24:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012779 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012781 I also just got off the phone with post-sales....Wow.  They are unable to resolve anything without referring to an other group.  "3-5 business days" I sent my Y500 back in to the repair depot on the 6th.  They still have it!  They can send a replacement, but it takes 3 business days to ]]> Wed, 30 Jan 2013 20:24:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012781 popcanface <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012783 Wed, 30 Jan 2013 20:25:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012783 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1012791


    wrote:
    I just got my laptop on Monday. Right out of the box (which was already opened when it came to me, the seal stickers were ripped) and the laptop had smudges on it. Someone had handled it before me! The touchpad is 100% useless, it won't ]]>
    Wed, 30 Jan 2013 20:27:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1012791 darrren12000
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013063 Anyone know how soon Lenovo refunds credit cards after they recieve the laptop? It's been almost a week since they have received it and I still haven't been refunded. My credit card payment is due in a few days and I'm hoping they refund it before the due date.

    ]]>
    Thu, 31 Jan 2013 00:16:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013063 Viper786
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013099 Hi Everyone, 

     

     

    I bought the Lenovo Y500 one week ago and i had exactly the same problem of the mouse touchpad so i returned the laptop and changed for another also new one , expecting than the problem was only in a particular item but unfortunately also in the new laptop same ]]> Thu, 31 Jan 2013 01:02:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013099 Enrique69 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013329 Update (I'm still waiting):

     

     I called support again on Sunday for any updates. I was on hold for the rep to get the tech support to give them any clue what was going on with the computer. They claimed that they *just* received the touchpad f ]]> Thu, 31 Jan 2013 05:19:57 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013329 CMA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013869 Thu, 31 Jan 2013 13:17:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013869 andyP <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013633 as you guys are probably aware- received it the 14th, sent for repair on the 17th- they started work on the 23rd- now been on hold for service for 8 days- very frustrating. 

     

    I was hoping they could just take it as is for a return and get my money back but nope

    &nb ]]> Thu, 31 Jan 2013 13:36:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013633 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013907 Thu, 31 Jan 2013 16:51:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013907 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013927


    wrote:
    haha just imagine if they spent all this time moderating as they do working on fixing their products... they actually would have happy customers!

    Unfortunately that's unrealistic because whilst browsing the boards y ]]> Thu, 31 Jan 2013 17:07:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013927 andyP <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013953 Thu, 31 Jan 2013 17:13:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013953 andyP <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013955 Maybe You can tell the real Lenovo people to inform us better?

    One message every 20 pages is not that much!

    ]]>
    Thu, 31 Jan 2013 17:27:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013955 pimvh
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1013959 Well, they certainly are busy moderating...They don't want me to post a link here to a slashdot article that discusses this issue...guess I'll have to post the link as many other places as possible...

    ]]>
    Thu, 31 Jan 2013 17:28:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1013959 kgoroway
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1014091
    however, that does not excuse the poor and inconsistent communication coming from team lenovo

    Lastly, I will be sure to more closely adhere to the rules- all of which could have been avoided with a simple deci ]]>
    Thu, 31 Jan 2013 19:07:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1014091 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1014111 First of all thank you for Deleting my message (I hope this one will make the cut)

     

    I may have been a little blunt but in our time its sad but threats and making noise is the only way to get things done. We have 80 Pages of people asking nicely for Lenovo to step up and help u ]]> Thu, 31 Jan 2013 19:28:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1014111 Tevie <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1014387 Been a week since UPS delivered my return. Still no refund on my Amex. Anyone know how long refunds take to post once Lenovo receives the returned laptop?

    ]]>
    Thu, 31 Jan 2013 23:36:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1014387 Viper786
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1014451 Posted info here :
    http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Y500-Issues-and-post-sales-reps/m-p/1 ]]>
    Fri, 01 Feb 2013 00:54:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1014451 brief-y500-user
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1014601 Fri, 01 Feb 2013 03:15:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1014601 NateS <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1014633 I just sent mine back today. The guy at post-sales told me it would take 48 hours from receipt to credit my account. Guess not. I was going to buy a Y580, but I don't think I can deal with Lenovo much longer.

    ]]>
    Fri, 01 Feb 2013 04:20:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1014633 judyinnyc
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1014821
    wrote:

     

    I bought it at BCC in Nederlands, I spoke with Lenovo support by phone and the guy of Lenovo had no idea of this problem .. like if it was the first time he hears this problem even ]]> Fri, 01 Feb 2013 09:11:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1014821 rrbarbosa <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1015471 Update:  As expected, the second Y500 they sent me broke almost right away, seeing how it was built on the 20th of November, same as the first one they sent.

     

    (See my previous post here : wrote:

    Yo n1smo, actually I cant see the link yet due to admin activation, but I have a question, do you think that the "copper" tape is the solution? If so, I know where to get some :smileytongue:. Also, have you had more p ]]> Sat, 02 Feb 2013 07:02:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1015865 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016075 Sir, thanks for all your posts at the forums!:smileyhappy: You deserve a cookie! I appreciate it!

    I could try tapping with some copper, lets see if that works (altough, Ill try to use much less then the one shown on the pic o.o).

    I forgot about your situation with the keyboard, I'll ]]>
    Sat, 02 Feb 2013 14:13:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016075 MartinJimenez
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016223 Judy and others

     

    i received my replacement y580 on Tuesday before my surgery on Wednesday. I had time to compare the two systems and the difference is amazin. Much smoother touchpad (Synaptics), the pad is like glass, nicer finishing touches (silver edging around touchpad, speakers, ]]> Sat, 02 Feb 2013 17:42:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016223 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016279 Thanks for posting this DeelyBop. I (and I am sure all your friends here) hope all goes well with your operation and wish you a speedy recovery!

    ]]> Sat, 02 Feb 2013 18:36:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016279 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016421 I received my Y500 yesterday(2/1/13), and unfortunately, I encountered the touchpad problem, as well as the keyboard problem, I heard that the USB 2.0 port has a conflict with the keyboard, so maybe disable that usb port in bios will do sth. But the touchpad really made me disappointed, it cannot ]]> Sat, 02 Feb 2013 20:48:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016421 xzar2500 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016437 Hey everyone last and final post on this for me!

     

    Finally got a credit to my account after returing my "repaired" (but they literally didn't do anything to it) y500. Spent my entire college winter break trying to sort everything out till I finally jumped ship and switched b ]]> Sat, 02 Feb 2013 20:56:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016437 Dpet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016501


    wrote:

    Hey everyone last and final post on this for me!

     

    Finally got a credit to my account after returing my "repaired" (but they literally didn't do anything to it) y500. Spent my entire college winter break trying to sor ]]> Sat, 02 Feb 2013 22:01:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016501 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016505


    wrote:

    Sir, thanks for all your posts at the forums!:smileyhappy: You deserve a cookie! I appreciate it!

    I could try tapping with some copper, lets see if that works (altough, Ill try to use much less then the one shown on the pic ]]> Sat, 02 Feb 2013 22:03:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016505 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016531
    I have seen a few of you do it and just looking for more specifics-

    ]]>
    Sat, 02 Feb 2013 22:41:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016531 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016595


    wrote:

    I received my Y500 yesterday(2/1/13), and unfortunately, I encountered the touchpad problem, as well as the keyboard problem, I heard that the USB 2.0 port has a conflict with the keyboard, so maybe disable that usb port in bios will ]]> Sun, 03 Feb 2013 00:26:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016595 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016599


    wrote:

    Hey everyone last and final post on this for me!

     

    Finally got a credit to my account after returing my "repaired" (but they literally didn't do anything to it) y500. Spent my entire college winter break trying to sor ]]> Sun, 03 Feb 2013 00:30:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016599 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016699


    wrote:

    wrote:

    I received my Y500 yesterday(2/1/13), and unfortunately, I encountered the touchpad problem, as well as the keyboard problem, I heard that the USB 2.0 port has a conflict ]]> Sun, 03 Feb 2013 03:25:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016699 xzar2500 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1016707 Yes

    ]]> Sun, 03 Feb 2013 03:32:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1016707 DarthXBlade <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1017087 I just want my computer back already!!!! wahhh ;( haha

     

     

    This will most certainly be my only lenovo purchase ever- close to 3 weeks of no computer because of their ignorance is not good, what is even worse is their inability to compromise on warrantee or any 'incentives' for m ]]> Sun, 03 Feb 2013 14:49:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1017087 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1017939


    wrote:

    I just sent mine back today. The guy at post-sales told me it would take 48 hours from receipt to credit my account. Guess not. I was going to buy a Y580, but I don't think I can deal with Lenovo much longer.


    ]]> Mon, 04 Feb 2013 01:55:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1017939 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1018101
    I told them ]]>
    Mon, 04 Feb 2013 05:33:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1018101 YakityYak
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1018167 @Mark

     

    I wanted to know what can I do if I am now abroad with my laptop (I am not in the US this school year)

     

    I got this laptop and i left a week after. so can you let me know what my options are? (please do not say wait with the problem until you get back to the US, 6 ]]> Mon, 04 Feb 2013 08:39:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1018167 Tevie <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1018179 can anyone please post a link to the windows 7 drivers for y500?

     

    ]]>
    Mon, 04 Feb 2013 09:04:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1018179 techdigit
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1018613 Well, I at least had a good time filling out Lenovo's "feedback for your Lenovo purchase experience."

     

    Although I doubt anyone reads them.

    ]]>
    Mon, 04 Feb 2013 16:46:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1018613 kgoroway
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1019059
    lets see what happens next... ]]>
    Mon, 04 Feb 2013 22:39:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1019059 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1019193 Tue, 05 Feb 2013 00:25:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1019193 kryznic <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1019429 Friday I become a replace notebook from my seller unfortunately it has the same build date.

    He told me that not every notebook have this issue and when I start this notebook it seems solid.

    But after a few hours this touchpad become unstable as well.

    When I look at the Lenovo st ]]> Tue, 05 Feb 2013 06:07:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1019429 pimvh <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1019433
    The good: the touchpad is currently working! (knock on wood)
    The bad: it's still an Elan touchpad!

    The new one actually looks like it has the driver reverted back to 11.4.5.1_WHQL ]]>
    Tue, 05 Feb 2013 06:13:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1019433 YakityYak
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1019449 Final update:

     

    Once again, the cursor went about in its accursed ways... (even after switching grounding point... sorry, n1smo)

     

    ...so I decided to return the computer. I first gave Lenovo (sweden) a shot at replacing it, but they did not want to send me another before r ]]> Tue, 05 Feb 2013 06:35:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1019449 axelwf <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1019869 You would really think at this point Lenovo would be trying to retain these customers with a problem (Especially since so many people are turning away from the brand as you can see in this thread).  The Y500 will be my first Lenovo product.  After reading all this I will not send it in for repair ]]> Tue, 05 Feb 2013 15:24:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1019869 wchristian2 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1019993 I just received my Y500 back from repair, and the touchpad has been replaced by another ELAN touchpad.

     

    The box I received it in was in pretty banged up shape and the delivery notice is missing. This is not Lenovo's fault, but I'm unhappy about it.

    I called Lenovo's service des ]]> Tue, 05 Feb 2013 17:00:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1019993 GBSmulders <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1020049 Update: After a clean system reset, Windows did not recognise the touchpad with ELAN drivers. I uninstalled them and installed the Synaptics drivers and now it works.

    They have replaced my touchpad with a synaptics one after all.

     

    The only issue is still that it's "loose&q ]]> Tue, 05 Feb 2013 18:05:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1020049 GBSmulders <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1020245 GBSmulders- this is encouraging news!!  Thanks for the update

    ]]>
    Tue, 05 Feb 2013 20:40:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1020245 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1020287 Just because you installed a synaptics driver doesn't mean you have a synaptics touch pad.  I also installed the synaptics driver with a ELAN touch pad and the touch pad was still "responsive" but erratic none the less.  

     

    I can't wait to see what pot luck brings me in anot ]]> Tue, 05 Feb 2013 21:12:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1020287 kryznic <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1020507 Tue, 05 Feb 2013 23:35:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1020507 lnvohl <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1020709 Just got UPS notification: my third Y500 is due to be delivered tomorrow.  We'll see if it is a post 11/28/12 machine or another pre- 11/28/12 machine.  I was not expecting a delivery for at least a month due to the ]]> Wed, 06 Feb 2013 04:39:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1020709 bearfight <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1020731 I took the latest drivers from the Lenovo site, which are for ELAN and Synaptic, and this driver recognized my touchpad as a Synaptic.
    Windows shows the manufacturer as Synaptic, and all the gestures work.

    I'm pretty confident about which touchpad I've got now.

    Note: I'm ]]>
    Wed, 06 Feb 2013 05:20:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1020731 GBSmulders
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1020753 I also included Mark's page 42 reply in my note to the service depot techs.  If they do in fact give me a Synaptics touchpad, I'll be satisfied.

     

    It's still odd that they didn't send your notebook back with the correct drivers, though.

    ]]>
    Wed, 06 Feb 2013 05:44:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1020753 99Chacho
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1020763 It looks like the replaced the touchpad and only turned it on to check if it was working, but besides that they did nothing.

    I hope they'll fix your laptop soon. ]]>
    Wed, 06 Feb 2013 06:04:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1020763 GBSmulders
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1021653 Wed, 06 Feb 2013 06:43:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1021653 NateS <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1020961 Against better judgement, I opened up my Y500.

    The touchpad seems to be in place correctly. Just to be sure, I added some tape to the plastich brackets of the touchpad, and all is well now.

     

    My problem has been solved and I can finally start enjoying this laptop.

     

    ]]> Wed, 06 Feb 2013 10:42:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1020961 GBSmulders <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1021255 But i have returned two laptops already and i'm still not happy. I want a good working laptop.
    I' m still waiting when the next batch will arrive. unfortunately i have not seen a real solution from Lenovo. So what is going on. why are they so quiet?
    I am i right ]]>
    Wed, 06 Feb 2013 15:33:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1021255 xymox008
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1021281 i live in ireland and saw the lenovo y500 on sale. I bought it and stumpled accross this forum straight after. but i'm delighted that I have not experienced any of the problem (yet). typing this on my new y500 :) absoulty love the machine too. i have a 2 year warrenty if the touchpad acts up so I ]]> Wed, 06 Feb 2013 16:06:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1021281 thisguy145 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1021605 OK.  I have finally received a laptop made after 11/28/12.  I just opened the box on my third Y500 since December.  My new model was manufactured on 12/20/12, so it will have the Synaptics touchpad.  I am satisfied.  Took long enough though and I am still concerned about how they originally tried ]]> Wed, 06 Feb 2013 19:46:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1021605 bearfight <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1021723 Tomorrow will be 1 month since I sent my Y500 in for repair.  WORSE. SERVICE. EVER.

    ]]>
    Wed, 06 Feb 2013 20:59:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1021723 popcanface
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1021803 Just wanted to add myself to the long list of people whose brand new laptop has been rendered almost worthless by this flaw.  Ordered mine on December 17 and first noticed the problem around mid-January (after 21 days).  It's gotten progressively worse since then, to the point that now it starts ]]> Wed, 06 Feb 2013 21:45:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1021803 Politicaux <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1021937 It's been almost a month and a week since I sent mine in. How long did it take you guys to get yours back? I almost understand because of the lack of supply and the sheer amount of problems, but this is getting kind of ridiculous. It's made worse that I called support twice to check on t ]]> Wed, 06 Feb 2013 22:40:57 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1021937 Dillonb <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1022055 Thank you, bearfight!  I am happy you get a new and hopefully non-defective machine.  I am waiting for mine to arrive any moment now. If I should get the pre 11-28-12 product, I will definitely follow your advice.  Happy computing...

    ]]>
    Thu, 07 Feb 2013 00:27:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1022055 lnvohl
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1022155
    I have now been 1/4 of my semester without my *new* computer that i bought specifically for it!

    Could you imagine if we took a month to pay Lenovo? our credit would be damaged, constant phone calls, service charges...

    (s ]]>
    Thu, 07 Feb 2013 02:43:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1022155 dwgjr330
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1022219 @GPSmulders

     

    I did the same thing with the ELAN touchpad.  I loaded the synaptic drivers and Windows showed it as a Synaptic touchpad in Device Manager,  but it is not a Synaptic touchpad, it is ELAN.  So the only way to truly know which brand you have is to open it.  

     

    ]]> Thu, 07 Feb 2013 04:27:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1022219 kryznic <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1022231


    wrote:

    OK.  I have finally received a laptop made after 11/28/12.  I just opened the box on my third Y500 since December.  My new model was manufactured on 12/20/12, so it will have the Synaptics touchpad.  I am satisfied ]]> Thu, 07 Feb 2013 04:36:31 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1022231 kryznic <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1022253 I got my machine on dec 15th. I did not got any issues in the beginning but later it was working wierd. I also checked this post later and realized that most of the people with Elan touchpads had the issue. I send my machine back to lenovo on last Monday (Which they recieved on thursday).

    T ]]> Thu, 07 Feb 2013 05:31:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1022253 adu20k <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1022409 Final update:  It works, have not had any issue since relocating the ground.  Elan touchpad working as it should, this will be the last time I post here.  If anyone else wants to see what I did, just do a search for my posts.  Good luck.

    ]]>
    Thu, 07 Feb 2013 09:19:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1022409 n1smo
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1022657
    wrote:

    Final update:  It works, have not had any issue since relocating the ground.  Elan touchpad working as it should, this will be the last time I post here.  If anyone else wants to see what I did, just do a search for my ]]> Thu, 07 Feb 2013 14:31:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1022657 dah5536 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1022849 hey guys just a quick update. My mouse started to wonder a bit but I went into the properties of the device and turned off some settings. Its now not continuing to move when my hand is not on the mouse pad

    ]]>
    Thu, 07 Feb 2013 17:10:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1022849 thisguy145
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1022999 I received my Y500 yesterday, and the Manufacturer date is 2013 Jan 23. So I guess my unit is from a newer batch which has the touchpad problem fixed.  I am not sure which type of touchpad is in this unit, but so far I have no problem with the cursor dancing or anything irregular about it. I do n ]]> Thu, 07 Feb 2013 18:43:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1022999 lnvohl <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1023193 I opened up my Y500.
    It's Synaptics ]]>
    Thu, 07 Feb 2013 21:06:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1023193 GBSmulders
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1023351 Is there a working solution to this problem? my manufacture date is 11/25... will it also fix the keyboard problem..? 

    ]]>
    Thu, 07 Feb 2013 22:48:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1023351 achen9291
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024249 Fri, 08 Feb 2013 02:49:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024249 NateS <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1023533 For the record I still haven't been refunded. I was told 2-3 business days and tomorrow is 5. This is when Lenovo received my broken Y500, not when I sent it back. I made sure UPS printed the receipt for me, so I could track it.

    ]]>
    Fri, 08 Feb 2013 02:51:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1023533 apti
    <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1023883 I think I might have some good news.  (???)

     

    After receiving and returning a defective Y500 in the end of January, I waited until January 31st to order another one.  It was supposed to ship by the 8th or so, as I recall.

     

    However, I just got an email saying that shipment ]]> Fri, 08 Feb 2013 11:58:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1023883 kgoroway <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1023925 well they started to repair mine yesterday- sat on the shelf in TX since Jan 23rd... lets see how long it takes to fix and eventually ship back...

     

    Next Mon. will be 4 weeks with no laptop...

     

    and yes, the word is being spread about the lack of quality and customer servi ]]> Fri, 08 Feb 2013 13:16:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1023925 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024021

06 Jan 201305:10 PMYour PC has not reached the depot service center yet.
09 Jan 201310:57 PMYour PC has been received by the depot service center
11 Jan 201301:11 PMYour PC has been rece ]]> Fri, 08 Feb 2013 14:51:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024021 popcanface <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024029 Called on Wendsday. Was told that a supervisor from the repair depot will call me within 48 hrs. Still waiting.  How do I reward Lenovo by keeping their product?

]]>
Fri, 08 Feb 2013 14:54:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024029 popcanface
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024087
Only reason I would keep it is to prevent more hassles dealing with lenovo... ]]>
Fri, 08 Feb 2013 15:44:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024087 dwgjr330
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024241 Just received my replacement and guess what it still has ELAN touchpad and manufactured date of 11/22/2012. I cannot believe the way lenovo is handling this whole touchpad issue. No wonder the news I heard on the radio the other day was true "Lenovo is the biggest laptop seller now by shipme ]]> Fri, 08 Feb 2013 17:54:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024241 pintureddy72 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024371 Fri, 08 Feb 2013 18:44:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024371 NateS <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024387 Moderator comment: Posts removed for online campaigning. Please refer to the Community Rules.

]]>
Fri, 08 Feb 2013 20:08:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024387 NateS
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024443 pintureeddy72,

 

Can you PM me details on your order?  Including the order number 424xxxxxx and the model type and serial from the bottom of the system?

 

Per my last post (last week?) we were screening stock at the US fulfillment center ]]> Fri, 08 Feb 2013 20:48:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024443 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024491 I sent a PM to Mark_Lenovo with my order details and my last hope is that he will help me get this fixed. I strongely feel that Lenovo needs to addess these problems in a better way. I always believed that it will take years/decades to build something great (company or reputation) but just a frac ]]> Fri, 08 Feb 2013 21:41:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024491 pintureddy72 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024495 Popcanface,

 

If things have not progressed since 2/1, can you send me a PM with your service case number?

 

I've just check US part stock and we have plenty of touchpad / palmrest assemblies in stock at the depot at this point.

  ]]> Fri, 08 Feb 2013 21:45:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024495 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024515 You are pathetic for removing my posts Lenovo. Absolutely pathetic. I said and did nothing wrong.

 

Why don't you own up to the mess you created instead of removing posts that bring more detail to light? Again, pathetic. I WANT MY REFUND.

]]>
Fri, 08 Feb 2013 22:06:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024515 apti
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024517 Mark, in light of the ongoing issue, I wonder if you can offer any suggestions to those of us who have this problem but have not yet sent our laptops in for service.  Is there any way to have Lenovo ship the necessary part to us and swap the touchpad ourself?  If not, are we better off waiting be ]]> Fri, 08 Feb 2013 22:08:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024517 Politicaux <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024521 Mark_Lenovo:

 

How long does it take for these techs to replace a touchpad- it is approaching 2 days worth of work...  (and a month of not having a laptop for school)

 

I am expecting to have it back mid next week...

 

Also, where can I send a letter/ note to s ]]> Fri, 08 Feb 2013 22:10:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024521 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024541 As of today my laptop has been gone for almost six weeks. I'm very frustrated with the service, especially since I haven't receieved any updates since January 19th. I was promised on the phone that it would take seven business days. I've even called customer support twice since then, and I haven' ]]> Fri, 08 Feb 2013 22:34:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024541 Dillonb <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024607 Thank you Mark.  I sent you a PM.

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Sat, 09 Feb 2013 00:03:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024607 popcanface
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024645 This issue is just infuriating. I do not spend this much money on a laptop to be presented with a retarded touchpad.

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Sat, 09 Feb 2013 01:12:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024645 Lewnatic
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1024935 Sat, 09 Feb 2013 13:48:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1024935 Danllee <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1025235 My story is only slightly different, and I just registered because of it. I bought the Lenovo Ideapad Y500 around Christmas time. It arrived earlier than expected, and it seemed to function just fine. Than the annoyance with the touchpad started. I lived with it for a little bit and used an exter ]]> Sat, 09 Feb 2013 20:29:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1025235 haspelbein <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1025971 Can you confirm that if i get a new Laptop this week, it will have a Working trackpad?

1) Elan with bios 1.5 (i heard that works)

2) or the synaptics ones

 

 

And are you guys still sending out bad products?

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Sun, 10 Feb 2013 18:34:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1025971 Tevie
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1026171 So I called back. The first time the support call was dropped, but the 2nd person on the line was very friendly and helpful. She made me hold my finger above the touchpad and asked whether the mouse pointer moved. (It did.) She claimed it had to do with static electricity and the wiring of the un ]]> Sun, 10 Feb 2013 22:35:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1026171 haspelbein <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1026255 I recently returned my second laptop for a replacement. The ship date is in March.... I'm going to take that as a good sign that they're building new laptops with working touchpads.

 

I almost did not buy another y500, but I really liked the laptop so I'm giving them one more chance. ]]> Mon, 11 Feb 2013 00:20:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1026255 Emilieu <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1026603 I called Lenovo Netherlands today, they said the NEW Y500's are equipped with a Synaptics touchpad. So if you're ordering from the Lenovo webshop, everything should be fine. However, as resellers may have Y500's in stock, you could end up with an Elan touchpad if you don't buy the laptop from the ]]> Mon, 11 Feb 2013 13:01:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1026603 BananaFlip <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1026625

06 Jan 201305:10 PMYour PC has not reached the depot service center yet.
09 Jan 201310:57 PMYour PC has been received by the depot service center
11 Jan 201301:11 PMYour PC has been rece ]]> Mon, 11 Feb 2013 13:19:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1026625 popcanface <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1026711 Haha, you think that's bad? This is what mine looks like.

 

 

02 Jan 201308:33 PMYour PC has not reached the depot service center yet. You can track the location of your machine by visiting http: ]]> Mon, 11 Feb 2013 14:40:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1026711 Dillonb <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1026781 Ill add mine to the mix- 7 to 10 business days my ass- glad lenovo is taking such good care of their customers

 

Date Time Description

16 Jan 201308:13 PMYour PC has not reached the depot service center yet. You can track the location of ]]> Mon, 11 Feb 2013 15:25:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1026781 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1026913 So I ordered my y500 on 1/21 and received it quite promptly afterwards. Unfortunately it was built on 11/25 so broken Elan touchpad. I sent it in for repairs and just received it back today.

 

I was not expecting much as the clueless customer support tech who I called to get a trackin ]]> Mon, 11 Feb 2013 17:20:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1026913 realrson <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1026999  

 

Politicaux,

 

We are replacing the touchpad and palmrest / top cover around keyboard together as a unit.  We have used both Elan and Synaptics, and the issue seems to be isolated to batch of Elan touchpads made in November.

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Mon, 11 Feb 2013 18:50:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1026999 Mark_Lenovo
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1027001 I had simmialr repair experance. I called post sales and obtained an RA number. I then had tech support send back my latpop without repairs. I then I sent it in to lenovo with the RA number for a full refund. 

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Mon, 11 Feb 2013 18:55:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1027001 EvanB
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1027257 Just reporting in that last week I recieved my replacement Y500 from Lenovo (took about 2 weeks overall) after experiencing the erratic touchpad. It had be manufactured I think on 11/23, before the supposed cutoff date mentioned earlier in this thread. The new one did in fact come with a Synaptic ]]> Mon, 11 Feb 2013 22:14:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1027257 skoehler122 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1027355 Hi Everyone here an update of my Y500, 

 

I sent to Lenovo which uses MEDION as a repair company , MEDION sent me an email that they received my laptop the 30 of January and until now i have no news of my laptop...

 

I called 2 times and they say is still in repair... 

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Tue, 12 Feb 2013 00:00:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1027355 Enrique69
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1027385 Mark by your logic- 1 tech should be able to repair 25 machines a week (assuming they work 7.5hrs a day and each repair takes 2 hours- one to remove and one to replace)  I highly doubt the repair center is a 1 man operation for all of the lenovos in the US.  So if you have 100 technicians you sho ]]> Tue, 12 Feb 2013 00:23:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1027385 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1027425 Just checking in 10 days post op on my fully functioning y580. Great computer. Working touchpad, and let's knock on wood that there are no major issues. I really love being fully mobile. I sent my y500 back about a week after my surgery  and still within the 30 days of the shipping label issue da ]]> Tue, 12 Feb 2013 01:20:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1027425 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1027447 I got a call from Lenovo this afternoon apologizing for the long wait. I wonder if it was because I posted on the forums? At least they seem to care. I hope they make it worth it for me to have waited this long if they want to keep me as a customer.

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Tue, 12 Feb 2013 02:09:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1027447 Dillonb
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1027619 Tue, 12 Feb 2013 07:01:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1027619 UpstateBodhi <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1027783 Wow that's amazing! A call that's unheard of! They have my number and email. They ask me to verify it every time i call in. Which must be a dozen times. Never heard from them once.

 

 

Moderator comment: Post edited Tue, 12 Feb 2013 12:20:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1027783 popcanface <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1028515 Mark you asked me to PM you my repair info. I did and still....silence.

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Tue, 12 Feb 2013 21:50:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1028515 popcanface
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1028519 popcanface- why do you act suprised haha

 

im sure if you strung together some profane language a moderator would have actually paid attention... haha

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Tue, 12 Feb 2013 21:55:48 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1028519 dwgjr330
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1028769 i am about to buy Lenovo Y500

and i have some questions i hope you guys can help me out

1- what are the problems ,i just know about the touchpad is there is another problem ?

 

2- if i got synaptics touchpad does that mean i am not going to have any other problem ?

  ]]> Wed, 13 Feb 2013 02:31:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1028769 wajeeh704 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1028805 If it comes with Synaptics, then no problemo, altough there are people who has problems with the keyboard too. I wanna guess it has been fixed.

 

There are other options of course, but we cannot comment on it if ots from another brand. People has been buying the Y580 instead (from Len ]]> Wed, 13 Feb 2013 03:14:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1028805 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1028835 ok i got you

but do you recomand me to buy it or look for something else ?

 

and do you know what king of touchpad does the amazon have ?

 

 

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Wed, 13 Feb 2013 03:56:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1028835 wajeeh704
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029039 Been keeping an eye on this deal here, but hesitant to commit with the ]]> Wed, 13 Feb 2013 10:18:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029039 jack416 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029105 Jack416, 

There are a few reviews around now and you can find them by googling.  If this is a desktop replacement then great machine for the money.  Not good battery life.  If you have to deal with Lenovo Support......very fustrating! I had my Y500 for 2 days before my touchpad went mad and ]]> Wed, 13 Feb 2013 12:10:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029105 popcanface <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029223 I just got an email from Lenovo - They're sending my computer back!

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Wed, 13 Feb 2013 14:15:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029223 Dillonb
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029521 congratz on getting ur unit back

 

those who are waiting for it coming back, good luck (incl me)

 

for those who have not purchased any lenovo products yet:

don't do it because it's like gambling, you will lose for sure

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Wed, 13 Feb 2013 19:18:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029521 toshin
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029615
I probably should call so I can have a 'rental' computer.

7-10 days upon arrival my fing ass...I cant imagine how much longer this mess will take
Wed, 13 Feb 2013 20:36:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029615 dwgjr330
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029701
06 Jan 201305:10 PMYour PC has not reached the depot service center yet.
09 Jan 201310:57 PMYour PC has been received by the depot service center
11 Jan 201301:11 PMYour PC has been rece ]]> Wed, 13 Feb 2013 21:58:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029701 popcanface <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029785
11 Jan 201312:02 PMYour PC has not reached the depot service center yet. You can track the location of your machine by visiting http://www.fedex.com
15 Jan 201301:37 PMYo ]]> Wed, 13 Feb 2013 23:10:00 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029785 CMA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029797  


wrote:
06 Jan 201305:10 PMYour PC has not reached the depot service center yet.
09 Jan 201310:57 PMYour PC has been received by the depot service ]]> Wed, 13 Feb 2013 23:16:25 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029797 CMA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029843 No. I was also promised calls.  Never received one.  I asked for emails.  Not one in over a month. I will be asking for an RMA when/if I get the laptop back.  I can't chance this thing breaking down and having to go through this again.

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Wed, 13 Feb 2013 23:59:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029843 popcanface
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029877 Thu, 14 Feb 2013 00:56:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029877 CMA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029893 I believe the creation of an RMA and repair case number before the end of you 21 day return period provides you some protection.  I was told I would be able to send it back for full refund when I got the laptop back from repair.  But the inconstant info is frightening.

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Thu, 14 Feb 2013 01:14:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029893 popcanface
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029903 Guys help please 

I didn't buy the laptop until now 

what do you advice me 

buy it or no ?

 

And if the laptop comes with synaptics is it a great laptop with high quality ? 

 

so if right now with all of your problems the c ]]> Thu, 14 Feb 2013 01:35:28 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029903 wajeeh704 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030335 Thu, 14 Feb 2013 01:38:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030335 andyP <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1029909 It's a fantastic laptop aside from the touchpad issue - which is fixed on all new models of the laptop as far as I know. You made a good decision.

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Thu, 14 Feb 2013 01:39:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1029909 Dillonb
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030107 I just bought this laptop yesterday. Luckily I bought a mouse with it. Is this issue still persistant? Or has it been fixed already and my laptop will arrive with a usable trackpad?

 

Thanks,


J

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Thu, 14 Feb 2013 05:59:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030107 J_Halliwell
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030349 Thu, 14 Feb 2013 12:22:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030349 jopa <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030465 Thu, 14 Feb 2013 13:19:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030465 andyP <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030613 I just called Lenovo and the lady who helped me was really helpfull. She said they where aware of the problem and they would repair/replace the touchpad between 2 or 3 weeks ( with shipping time included ).

 

 

I live in the Netherlands and it seems the helpdesk here is much mor ]]> Thu, 14 Feb 2013 16:09:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030613 JasperNL <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030709 Wow...I don't know where to start in my rant about the unpleasant experience I've had owning a Y500. I purchased my machine in the middle of November 2012 after spec'ing it out and finding a coupon that brought my total to around $1,300 including a 2-yr depot warranty service. Unfortunately, due ]]> Thu, 14 Feb 2013 17:40:59 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030709 RSIDHU881 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030833 Lenovo does not care. They are celebrating their CES success and record profits.  We ,the consumer of their product don't even fit in to their equation. We just consume...It doesn't matter if we send it back.  It doesn't matter if we complain. 

06 Jan 201305: ]]> Thu, 14 Feb 2013 19:15:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030833 popcanface <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030835 I bought the laptop end of january. Out of the box I experienced issues with the touchpad.

 

I read about the issues in this forum and consulted the store I bought it from. The advised me to contact Lenovo support, so I did and explained the situation, mentioning this forum post.. The ]]> Thu, 14 Feb 2013 19:19:20 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030835 MBlink <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030931 Thu, 14 Feb 2013 20:57:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030931 CMA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1030993 Just received a call from a Lenovo rep from USA.  Wow that was nice.  It takes so little to make me happy. He said he will track down my repair or send a new Y500 out.  I'm to hear from him by noon tomorrow. It's about three weeks late, but I'll take what I can get.

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Thu, 14 Feb 2013 21:53:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1030993 popcanface
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1031203 Glad that you MAY finally get in touch with someone that MAY be able to help you. I have a similar (but shorter) summary from the repair status website:

 

Capture.JPG wrote:

upper right corner of my touchpad has no function.

 

Is it just me or because of windows 8?


What is the upper right corner of the touchpad supposed to do in other versions of Windows?

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Sun, 17 Feb 2013 23:40:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1033761 n1smo
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1034309 @n1smo

 

the mouse should move if you slide your finger thru the touchpad on any part of it ;) , as simple as this.

 

about 1 square cm has no function (mouse doesn't move on thi ]]> Mon, 18 Feb 2013 12:06:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1034309 toshin <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1034355 Sorry to hear about your experience with tech support.  At least you have a functioning touchpad now.  I concur with you that this will definitely be the last Lenovo I'll ever purchase and I do my part to spread the word about the entire Y500 touchpad debacle in the real world if nothing else jus ]]> Mon, 18 Feb 2013 13:34:06 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1034355 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1034541 I already am spreading negative facts about lenovo in real life, on the inet, and my next stop will be faceb since they have a fansite. Gonna post my experience on their timeline. They have twitter as well.

 

I wrote a small experience about this model y500 and the service of lenovo o ]]> Mon, 18 Feb 2013 16:32:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1034541 toshin <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1034543 No return call on Friday as promised.  So many broken promises and outright lies.  Not a ethical company. Even after getting hold of an American...Nothing. No movement as all.  I feel held hostage.  Charges are in dispute until matter is resolved, but those funds are committed until the matter is ]]> Mon, 18 Feb 2013 16:33:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1034543 popcanface <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1034857 Mon, 18 Feb 2013 20:40:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1034857 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035007 I had same problems with my touchpad, i have order mine on nov 28 2012 and recieved by Dec 12 2012, recognized the problem soon enough but it wasn't regular so didn't care much since i was using an external mouse. But since last few weeks it freaks me out while watching movies. Moves on its own, ]]> Mon, 18 Feb 2013 23:39:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035007 sachinb514 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035025
but this raises the q how does yours come in later than some of ours, get repaired and shipped before ours?

dont get me wrong not hating on you just the messed up system they have in place... I have been computerless si ]]>
Mon, 18 Feb 2013 23:56:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035025 dwgjr330
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035115 Tue, 19 Feb 2013 02:03:18 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035115 brief-y500-user <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035125 Tue, 19 Feb 2013 02:10:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035125 sachinb514 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035141 Since the customer advocate wasn't working over the president's day break apparently I've been in the dark whether I'm getting this newer shipped y500 she was talking about or my laptop which apparently JUST got repaired; I just haven't gotten any information from either of the case ids that I've ]]> Tue, 19 Feb 2013 02:20:53 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035141 CMA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035223 @popcanface - about two weeks ago (2 weeks into my "repair" process), I called Post Sales Support at 866-428-4465 to request a return on my computer. I originally bought it around the middle of November, so I'm way beyond any 14 or 21 day return period, but still within some magical 90 ]]> Tue, 19 Feb 2013 03:44:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035223 RSIDHU881 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035505 N1smo solution worked on my laptop!:smileyhappy: I hope you are reading this! But its very unlikely!

 

What i dd was something little different, but same idea actually, actually as you can see, newest models come with conductive tape:

 

Tue, 19 Feb 2013 09:49:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035505 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035571 Hi Guys!

 

The previous post might actually be THE solution! I have experienced the same issues with my Elan touchpad and after about a month I decided to contact Polish Lenovo support.

 

My complaint was accepted without any fuss, as the person I spoke with confirmed Y500 ]]> Tue, 19 Feb 2013 12:32:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035571 reeevo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035613 so mine is finally leaving texas- should recive it in 2-3 days!!  (even though one of the indian guys promised an overnight shipment...) 

 

Again, I will be happy to have it back and finally get to use it- however, I am still very angered with how lenovo handled (or didnt) this situat ]]> Tue, 19 Feb 2013 13:37:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035613 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035765


wrote:

N1smo solution worked on my laptop!:smileyhappy: I hope you are reading this! But its very unlikely!

 

What i dd was something little different, but same idea actually, actually as you can ]]> Tue, 19 Feb 2013 16:14:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035765 CMA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1035921 Oh noooooooooooooooooooo, i should have never trusted lenovo, They didn't ship my Laptop yet, they sent me a stupid useless tracking number which doesn't update. It is to be delivered by this evening.

 

Date Time Description

11 Feb 201312:12 AM Tue, 19 Feb 2013 18:33:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1035921 sachinb514 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1036081 Martin,

 

Thanks for the additional experimentation.    Hopefully now that we have released formal tips, including a public one here on ]]> Tue, 19 Feb 2013 20:46:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1036081 Mark_Lenovo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1036227 Thanks Mark - it only took 98 pages of customer complaints for a formal resolution, albeit not a resolution but just direction to get in touch with the support center. Bravo.

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Tue, 19 Feb 2013 22:49:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1036227 RSIDHU881
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1036235 Tue, 19 Feb 2013 22:56:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1036235 Politicaux <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1036393 So here's a little modification of a photo that n1smo took a while ago, so you can ignore the black tape.

 

Red parts are the areas that I tapped, theres a thi part because I ran out of copper tape, so I cut it in two parts.

 

Yellow area was part of te origi ]]> Wed, 20 Feb 2013 01:55:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1036393 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1036701 i can be found by goin to Device manager -> mice and other pointing devices-> right click the option thts drops down -> click on properties -> click on the details tab on the window ->click on the drop down ]]> Wed, 20 Feb 2013 10:22:32 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1036701 amg_y500 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1036739 I sent my Y500 to Lenovo in the Netherlands with the touchpad problem (see my earlier post). I received it back in two weeks. The ELAN touchpad has been replaced by a Synaptics. I've been testing it the whole morning and everything seems fine now. I must say the Synaptics touchpad feels nicer and ]]> Wed, 20 Feb 2013 11:09:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1036739 max4fr <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1038247 Got my Y500 back today from Texas.  Eagerly anticipating this day for weeks now!  Was flabbergasted to see that the technician said that they didn't replace the trackpad but rather...get this...the top case.  ?!?!?!?  Well, I powered it up, and found that the Elan drivers had been deactivated/del ]]> Thu, 21 Feb 2013 16:00:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1038247 jgregori37 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1038773 right now I am on my replacement top cover and the mouse isnt working- not sure why that is- trying to re-install the drivers- the syntaptics (SP) seem to be the ones wanting to install so we shall see what happens- so far not impressed especially after 30 secons of use the touchpad locks up... Fri, 22 Feb 2013 00:42:24 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1038773 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1038783 yup a drivers update/ install is needed upon reciving your computer- seems to be all good now- nice symtatics touchpad and nimble/ responsive...

 

best of luck to all you still waiting- they do fix the problem properly-

 

While my computer is fixed I will never be able to ]]> Fri, 22 Feb 2013 00:52:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1038783 dwgjr330 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1040139 Hi, want to buy a y500 but afraid of the trackpad issue. Would this model 59359559 sold on newegg http://www.newegg.com/Product/ProductLis ]]> Sat, 23 Feb 2013 06:05:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1040139 kakashilid <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1041359 FYI to everyone I'm still waiting for my refund. I was told that it would take 2-3 business days for the refund to be processed after Lenovo received it. They received it on 2/2 (I tracked the package). That makes 15 business days so far and 3 full weeks - since they received it.

 

I' ]]> Sun, 24 Feb 2013 15:29:58 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1041359 apti <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1041655 Does Lenovo pay for shipping to get a refund?

]]> Sun, 24 Feb 2013 21:44:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1041655 WilsoXU <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1041675
wrote:

FYI to everyone I'm still waiting for my refund. I was told that it would take 2-3 business days for the refund to be processed after Lenovo received it. They received it on 2/2 (I tracked the package). That makes 15 business days so ]]> Sun, 24 Feb 2013 22:27:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1041675 darrren12000 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1042457 I'm with Darren on this one. It took about 10 business days to do my refund on my y500. I shipped it back on 2/7 and refund was just issued on 2/24 I believe. That's not too bad. Any longer and I might have been leery.

 

And again, I'm still loving the y580 replacement for the y500. I ]]> Mon, 25 Feb 2013 16:09:02 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1042457 deelybop <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1042687 Mon, 25 Feb 2013 19:08:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1042687 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1043619 One question is still unanswered: Are the reported keyboard problems (random characters being typed) in connection with the touchpad issue? Fixing the latter will fix the former too?

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Tue, 26 Feb 2013 13:16:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1043619 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1043785 So question-- has everyone who's had their top cover replaced (either manually or as a formal Lenovo repair) been able to fix the issue? Is this a definite fix? I really would like a Y500 and want confirmation that I will be able to get a working one through repair/replacaement.

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Tue, 26 Feb 2013 16:35:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1043785 Naivurn
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1043817 so far so good with my new top cover

 

I wouldn't buy a new lenovo at all though... Service is unreliable and not helpful

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Tue, 26 Feb 2013 16:57:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1043817 dwgjr330
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1044547 Wed, 27 Feb 2013 03:13:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1044547 CMA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1044765 Somehow, it seems that user that got keyboard with a plastic backside(or at least black colored) were prone to faulty keyboards. When comparing to n1sm0s case, my keyboard at the backside was metalllic and never had an issue with it... Perhaps the earliest version off this lap got the faulty keyb ]]> Wed, 27 Feb 2013 07:11:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1044765 MartinJimenez <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1045057 Just received my Y500 back after 2 days of repairs. The hard drive was re-imaged and the Synaptec touchpad was installed with a new top cover. So far, it does not show any signs of the problems the previous ones had. I had sent it in once before and it was not repaired properly.

 

Ove ]]> Wed, 27 Feb 2013 14:34:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1045057 haspelbein <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1046839 I'm on hold with Lenovo as I type this. I returned my Y500, which they received on 2/12. On 2/22, they placed a "priority" label on it to simply give me my money back. I called again today, and the lady told me that orders were being held and not returned because SALES WERE LOW!!! ]]> Fri, 01 Mar 2013 01:00:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1046839 FiveEighteen <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1047305 @Sputtid

 

No! It does not fix the keyboard.

When I spoke with support I told them that there are touchpad and keyboard issue. They replaced my touchpad with Synaptec one and I think my top cover is replaced too. Touchpad works fine since t ]]> Fri, 01 Mar 2013 14:21:13 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1047305 biboslav <![CDATA[ Re: Refunds ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1049679 Hi all,

 

I posted on January 31 that I had returned my laptop and customer service told me that it would take about 48 hours from the time the laptop was received and checked to get my refund. I'm happy to say that I did get the full refund, but just FYI I got it on March 1st. If it ]]> Mon, 04 Mar 2013 06:13:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1049679 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1050127 This is bad news. Then I think I'll insist on getting a replacement rather than sending my machine in for repair again. Thanks for the information.

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Mon, 04 Mar 2013 16:51:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1050127 Sputtid
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1050141 In Feb 2013 any one got a new Y500 notebook with put any trackpad issue, since i want to buy the Y500 notebook in the next week... ..please post the comments ....... :smileyindifferent:

 

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Mon, 04 Mar 2013 17:00:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1050141 Mohan_68
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1050163 So i got my Y500 back friday 1-3-2013 with a new touchpad! And i dont have the problem anymore! It only took only 2 weeks :)

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Mon, 04 Mar 2013 17:27:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1050163 JasperNL
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1050171 Thanks for your reply, so you have orderd in feb 2013 , got the Y500 with out any trackpad issues...rt!!..

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Mon, 04 Mar 2013 17:38:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1050171 Mohan_68
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1050189 Ordered my Y500 mid Febuary, received it and it has absolutely no track pad issues. Mine came with the Synaptics trackpad and it works perfectly.

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Mon, 04 Mar 2013 18:05:49 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1050189 Psyrecx
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1052271 Received my laptop back from service today, and they seem they replaced it with another ELAN pad.

 

Scrolling and stuff does not work.

 

 

Edit: Everything works now, but I dont know what touchpad I have :P

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Wed, 06 Mar 2013 13:51:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1052271 Thestaar
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1052463 Nevemind

]]>
Wed, 06 Mar 2013 15:58:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1052463 Thestaar
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1052561 Then could you please tell us what is ship date given on the box?

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Wed, 06 Mar 2013 17:35:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1052561 mrunal_k
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1052747 I had it back from servicetoday , I have no shipdate.

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Wed, 06 Mar 2013 20:24:30 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1052747 Thestaar
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1053633 I also have the crazy touchpad problem, bought my Idea Pad Y500 on December 2012 =/

 

I live at Honduras, Central America. I bought a one aditional year warranty extension just for in case. But I cant find a way to get any kind of support, I tried phone calls, they keep resending me f ]]> Thu, 07 Mar 2013 17:53:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1053633 BlazeHN <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1054393 Fri, 08 Mar 2013 09:47:45 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1054393 k2k <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1058983 Wed, 13 Mar 2013 06:01:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1058983 quocvinh2502 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1058985 Wed, 13 Mar 2013 06:03:38 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1058985 quocvinh2502 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1059049 Hi Guys, Today i have ordered the Y500 notebook....let you know wheather the issue is there or not when i receive the notebook.

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Wed, 13 Mar 2013 07:46:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1059049 Mohan_68
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1061109 I checked every lenovo store in Mumbai,India and everyone has same stock manufactured n shipped in Nov'12 which comes with defective Elan. They are still selling it  n saying lenovo has reassembled old defected stock n replaced it with new one which should not be affected.< ]]> Fri, 15 Mar 2013 08:03:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1061109 mrunal_k <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1061963 Bought mine from a mediamarkt store in The Netherlands, have had the same problem with the Touchpad.

However ever since I downloaded the most recent driver I haven't had any problems with it.

Not trying to get anyones hopes up.. but until now it seems the issues has been resolved ( fo ]]> Sat, 16 Mar 2013 10:36:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1061963 johncasey <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1062181 Sat, 16 Mar 2013 16:44:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1062181 judyinnyc <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1062577 i even tried downloading and installing the new driver software. but it is of no use. i still have the same problem, to be precise the problem has got worse!

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Sun, 17 Mar 2013 03:29:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1062577 gvishaal
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1064385 Tue, 19 Mar 2013 02:09:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1064385 quocvinh2502 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1065349 Tue, 19 Mar 2013 15:38:39 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1065349 andyP <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1066705 Y500 Manufactured on Nov 20, 2012

 

Recevied on Dec 20,2012

 

Today March 20, 2012

 

Finally, the touchpad problem arised.

 

I called The Tech support and mention about this issue.

 

The Rep on the Phone did not acknowledge the issue wit ]]> Thu, 21 Mar 2013 03:08:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1066705 kyw012 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1077181 I too have the same problem with my Trackpad. It sometimes starts acting weird and while it is happening I cannot use my trackpad. If I look at the ELAN Pointing Device I see that there is a blue color pointer that keeps glowing when this problem occur. This problem is fluctuating as it arises at ]]> Sun, 31 Mar 2013 18:53:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1077181 Anumaan <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1077197 Hi,

 

Did you try to contact Lenovo Tech support to help you on this?

 

Thanks

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Sun, 31 Mar 2013 19:06:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1077197 Anumaan
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1080733 It works! Everyone!

 

Don't have to retape or move anything! Just remove that silver tape! And then use electric tape to block the whole touchpad! 

wrote:

Hi ghibilmoon,

Thanks for your sharing and glad it works for you.

Nevertheless, I will not suggest users to do that as do not wish anyone of you lose your warranty for anything happens due to this suggested change. ]]> Thu, 04 Apr 2013 15:30:08 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1081169 ghiblimoon <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1083563 Man after reading through some of these replies, i was sure i would end up waiting a couple weeks to a month. but props to Lenovo. i shipped my faulty lenovo y500 with twitchy mousepad wednesday 4/3 and today is saturday 4/6. they have replaced the palmrest/touchpad and motherboard(for some reaso ]]> Sat, 06 Apr 2013 23:14:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1083563 sameer1807 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1084365 I bought my y500 from USA and I want to send it for repair or replacement, first the charger doesn`t work and 2nd the trackpad is missed up and the keyboard, I wonder what would the procedure be. are they going to cover the shipping?

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Sun, 07 Apr 2013 21:53:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1084365 eaglespeed
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1084869 You need to call them up and after they are determined it is not driver related(they will remote access ur pc), they will setup a service request to replace/fix problems. they then send u a fedex slip with which you can go to a local fedex store and go through the process of packing/shipping. sin ]]> Mon, 08 Apr 2013 12:45:46 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1084869 sameer1807 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1085097 Hi,

 

I am planning to purchase a y500, and Im wondering, has the problem been fixed, and if I buy one today, will it come with the problem fixed?

 

Thanks

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Mon, 08 Apr 2013 16:23:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1085097 beterdenu
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1085345 Mon, 08 Apr 2013 18:59:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1085345 usraek <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1085447 thanks will try it and let you know.

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Mon, 08 Apr 2013 20:24:44 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1085447 eaglespeed
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1085901 I ordered a Y500 on March 29th. Received it April 4th. An hour later I was on the phone with tech support due to my touchpad jumped and doing its own thing. I was told I would be getting an RMA for the exchange some time today, monday april 8th. I hadn't seen anything so I called back to the retu ]]> Tue, 09 Apr 2013 06:07:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1085901 epiphany <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1085913 Wow, you at leat got yours in a decent time frame. I'm in Vancouver, ordered it beginning of March, didn't get until beginning of April. Was not pleased with shipping, but I'm loving the machine.

 

I agree when Lenovos service being **bleep** though.

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Tue, 09 Apr 2013 06:20:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1085913 usraek
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1085915 It's so frustrating reading these messages. I'm ready to buy a Y500, but it is a lottery as to whether the touchpad works properly.

 

 And you know what? I don't want to buy an £800 laptop and then have to send it back while it is taken apart and then reassembled. That isn't good enou ]]> Tue, 09 Apr 2013 06:22:29 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1085915 Retrovertigo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1086607 units produced in 2013 seems to be free of the trackpad issues but if I were you I would simply go with asus, they have superb build quality and no trackpad or keyboard issues, we own like 2 asus and 1 vaio and to my surprise my most expensive y500 is the one who has a defective trackpad. I am fa ]]> Tue, 09 Apr 2013 19:00:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1086607 eaglespeed <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1086699 I'm in the U.K so we get a years warranty to be honest.

 

 But the Y500 is the clear winner for proce/performance here. If I were to go with Asus I'd have to spend roughly the equivalent of $200-250 to get anything like the same spec as the Lenovo sadly.

 

 Got to admit th ]]> Tue, 09 Apr 2013 20:20:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1086699 Retrovertigo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1086707 I know thats why I bought the y500, especially after the 400$ off coupon, but after this I would rather pay the extra and have a piece of mind, but regardless I already bought it so no point in regreting in anything, the y500 is an awsome machine if not for the trackpad and keyboard issues, conne ]]> Tue, 09 Apr 2013 20:26:40 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1086707 eaglespeed <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1088983 Thu, 11 Apr 2013 17:21:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1088983 sameer1807 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1094359 actualy i m very confused wheather to buy it or not due to the reviews about the touchpad.could u please tell me what is the shipping date given out of the box?? ]]> Tue, 16 Apr 2013 19:03:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1094359 papai59 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1094505 Hello!

Yesterday I received Lenovo ideapad Y500(i5, geforce 650m),but have a problem with Touchpad ELAN for swift moment.Than the problem disappear.

 

Give me some advice!

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Tue, 16 Apr 2013 20:54:11 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1094505 vovozel
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1095045 same problem. Is it ever gonna be fixed?? I bought this laptop for gaming ofcourse but I still feel the need of a good touchpad once in a while especially at the office.Lenovo its been 4 months now that this problem is being discussed and it definitely does not resonate with the professional imag ]]> Wed, 17 Apr 2013 10:03:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1095045 mikhailgorla <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1098807 Hello... I work for a computer upgrade company.

We carry this model of computer and I bought one as a replacement for my wife. I have also been having the same issue and have gone thru all of the suggested fixes here on the website. Currently I am working on trying to find a fix for t ]]> Sun, 21 Apr 2013 13:59:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1098807 Bayet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1098831 this would be great, I hope your fix work, this would be of great benifit especially to guys like me who are having difficutly having my laptop replaced from here. 

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Sun, 21 Apr 2013 14:54:12 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1098831 eaglespeed
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1100421 This is what I have so far. It seems like there is a grounding issue or some sort of interference between the case and track pad.

 

I was able completely cover the underside of the track pad with electrical tape

 

Even letting the computer run up in temp with ]]> Tue, 23 Apr 2013 03:28:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1100421 Bayet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1103823 Any more news on this? It's THE single thing holding me back from ordering

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Fri, 26 Apr 2013 08:30:41 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1103823 Retrovertigo
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1104033 Fri, 26 Apr 2013 14:09:33 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1104033 usraek <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1104171 a friend of mine is looking to enter the pc gaming arena, and I might sell mine to him, since he won`t be using the trackpad, only gaming mouse, it would suit his needs better, and then I will be able to get an asus. 

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Fri, 26 Apr 2013 16:47:56 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1104171 eaglespeed
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1104377 I ordered brand new Y500 Notepad from Lenovo website.     It was shipped and received just last week.  Keyboard and Touchpad were both problematic.  Went about returning it.

 

Questions:

1.  Do all of the Y500 Notepads have this issue.  Is there a possibility, that the next lapt ]]> Fri, 26 Apr 2013 20:40:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1104377 Y500USA <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1104433 @usraek - I'm in the U.K so need to order from Amazon U.K as rather ridiculously, the Y500 on the Lenovo site, is £50 more than Amazon and only has a 720p screen as opposed to 1080p with Amazon.

 

 Not to mention the fact that we still only get offered the GT650M version and it costs ]]> Fri, 26 Apr 2013 21:47:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1104433 Retrovertigo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1104639 Sat, 27 Apr 2013 04:33:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1104639 epiphany <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1105567 Sorry I have been really busy at work and unable to get this done. This is not going to be the best DIY yourself post but I wanted to get something up here for you guys until I am able to start working a good one. Once I have that I will be posting a link to it.

 

Before I start I hav ]]> Sun, 28 Apr 2013 11:59:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1105567 Bayet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1107401 Mon, 29 Apr 2013 23:28:16 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1107401 Retrovertigo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1107423 I would love to tell you to order from my place of business but I have already seen I am not allowed to post the name here. As it is an issue and we are licensed to sell upgrade/repair new laptops and we also have no idea what ones do or do not have the issue. We make sure before we ship them tha ]]> Mon, 29 Apr 2013 23:56:14 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1107423 Bayet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1107627 What'sextra annoying is, despite this thread being over a hundred pages long, and also plenty of people over at other forums complaining about this fault - when I called Lenovo to ask them some questions about this machine, I asked about the touchpad issues and was told "errrr, I think I kno ]]> Tue, 30 Apr 2013 06:19:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1107627 Retrovertigo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1107663 And I've heard Lenovo has discontinued Y500?

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Tue, 30 Apr 2013 07:05:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1107663 mikhailgorla
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1107735
wrote:

Hi ghibilmoon,

Thanks for your sharing and glad it works for you.

Nevertheless, I will not suggest users to do that as do not wish anyone of you lose your warranty for anything happens due to this suggested change. ]]> Tue, 30 Apr 2013 08:48:55 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1107735 Retrovertigo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1107907 I am really Interested to buy this laptop, but Touchpad issue holding me back. It is not understood why Lenovo is not providing concrete solution for this issue. Has anyone buy it recently? pls confirm if problem still exists or Solved.

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Tue, 30 Apr 2013 12:01:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1107907 swapniltathe
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1108923 I just bought a refurbished y500 from Lenovo Outlet, it arrived yesterday, I took it out of the box, and !!, touchpad doesn't work. Unusable! It works for about an hour after power cycling, then fails again. What a drag. I don't understand why these laptops with a known defect are being sold. I a ]]> Wed, 01 May 2013 12:09:10 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1108923 staciechun <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1119803 Hello everyone.
I was planning on buying the Ideapad Y500 model next month, probably sometime around 15th June 2013.
It has all the features I need and the price is also good, anything similar from other manufacturers seem to cost quite a bit more actually.
Then, I happened to come upon ]]>
Mon, 13 May 2013 04:37:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1119803 wizteddy13
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1120031 Mon, 13 May 2013 08:13:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1120031 aziy500 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1121855 Ordered a refurb y500 w/650 and received a few hours ago and got the dreaded touchpad issue.  Plugged in mouse and it wobbled about 1/2" each direction.  Called Lenovo and I let tech connect in and updated driver.  It's been a couple hours but so far no issue as of it.  It is the Elan touchp ]]> Tue, 14 May 2013 20:26:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1121855 dsdr <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1123187 Me too, and I am sending mine back. Here's what happened to me--

 

 Ordered y500 mid april, received end of april, not working out of the box, touchpad problems.

 

Called Lenovo post sales center and agreed to get a replacement. Support person emailed me ups return labels, ]]> Thu, 16 May 2013 03:43:34 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1123187 staciechun <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1124059 I would like to report that applying electric isolated tape on the back of the trackpad as instructed by user bayet, successfully eliminated the trackpad issue for me, I have been using the laptop for several days with no issues what so ever. I would like thank user bayet and the other gentle man ]]> Fri, 17 May 2013 00:06:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1124059 eaglespeed <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1128883 Wed, 22 May 2013 21:57:05 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1128883 TimeManx <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1131665 Sun, 26 May 2013 04:48:52 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1131665 Rekzer <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1131741 I cannot believe this issue is still going on. I bought a Lenovo Y500 (fully loaded) as a Christmas gift to myself last year. I couldn't deal with the issues and returned it after about 3 weeks. Now, I randomly return to this board, and find people still talking about the problem. Wow!

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Sun, 26 May 2013 08:36:26 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1131741 darrren12000
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1134541 Is this problem still occuring? I'm looking for an high end PC for my school needs (Programming/Rendering/Multitask/Vmware) and for gaming at home.
However i can't find an decent laptop with around the same specs...

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Wed, 29 May 2013 11:22:54 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1134541 MelvinVM
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1134907
wrote:

I cannot believe this issue is still going on. I bought a Lenovo Y500 (fully loaded) as a Christmas gift to myself last year. I couldn't deal with the issues and returned it after about 3 weeks. Now, I randomly return to this board, a ]]> Wed, 29 May 2013 17:30:27 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1134907 n1smo <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1138691 Mon, 03 Jun 2013 02:11:37 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1138691 dsdr <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1141857 Called and got the RMA to return and have the touchpad fixed.  The conversation was quite pleasant.  The FedeX location that I was allowed to use was a bit out of the way but I do live a "bit out of the way" to begin with so that is expected.  Kudos to the support person on the phone wh ]]> Wed, 05 Jun 2013 19:49:19 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1141857 dsdr <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1144139 Hi guys,

 

I just bought an Y500 notebook and already experienced the touch pad cursor drift issue. My touchpad gets really unresponsive from time to time, I've reinstalled elan driver a couple of times, and with the latest reinstall now the cursor seems fine for the last 2-3 hours. Sat, 08 Jun 2013 11:37:43 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1144139 korniholio <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1144773 Good morning. Please help me answer this question. If I buy a customized Y400 notebook it might come with the new touchpad? I want to buy this notebook but after reading your comments I get discouraged. Your comments are about customized or pre build notebook? Thanks a lot.

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Sun, 09 Jun 2013 15:22:50 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1144773 Ronivara
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1144867 Sun, 09 Jun 2013 17:53:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1144867 eaglespeed <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1145061 Sent using their fedex RMA...receipt acknowledge on third day.  Estimated time is one week for repair.  So far no surprises and things going like clockwork. 

 

In regards to post prior regarding which touchpad you will receive.  I 'believe" that if you get a refurb or remanufactu ]]> Sun, 09 Jun 2013 23:22:42 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1145061 dsdr <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1148151 He Guys!

 

I found a posible solution on the web!!

 

Let us know who did it and the result please!

 

http://www.youtube.com/watch?v=TtcFZBvszu0

 

Mariano

]]> Wed, 12 Jun 2013 15:46:15 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1148151 MarianoRO <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1148199 Wed, 12 Jun 2013 16:41:51 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1148199 Bayet <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1148201 Eh!!

 

Congratulations!

 

So... It`s works right?

 

Somebody with no experience in open laptops can do that?  any risk or advice?

 

Thanks!

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Wed, 12 Jun 2013 16:47:17 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1148201 MarianoRO
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1148231
You need precision screw drivers and should have a bit of computer building experience IMO. But there are much harder computers to work on out there. That being said if you wanna try it do it at your own risk. ]]>
Wed, 12 Jun 2013 17:44:01 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1148231 Bayet
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1148245 Sad we are far ...

 

At least 1000 km. dame it... :smileyfrustrated:

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Wed, 12 Jun 2013 18:11:36 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1148245 MarianoRO
<![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1148513
wrote:

He Guys!

 

I found a posible solution on the web!!

 

Let us know who did it and the result please!

 

http://www.yo ]]> Wed, 12 Jun 2013 22:39:07 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1148513 eaglespeed <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1148585 Excellent!

 

Thank you so much for the advice.  I will be very carefully about it.

 

Also I found a video on the web that show you how to open step by step the y500...with both videos I believe will be more easy.

 

Thanks guys for the help and the info.

  ]]> Thu, 13 Jun 2013 01:07:35 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1148585 MarianoRO <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1149201 Update...

 

Less then a week for repair.  Fed-ex back from Memphis, TN and just received.  This is QUICKER then they stated to have it fixed and back to me.  Y500 came back within same box I sent out just re-labeled.  Device cleaned and top cover was stated as being replaced (MS stick ]]> Thu, 13 Jun 2013 16:36:04 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1149201 dsdr <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1153219 Well, that isn't true. I also don't like how it came with a 24.9gb partition that serves no purpose. It's not big enough to hold a backup, even after I remove everything. But I digress.

 

I uninstalled the driver that Windows 8 installed and replaced it with the one on on Lenov ]]> Tue, 18 Jun 2013 01:29:21 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1153219 volumnus <![CDATA[ Unsatisfactory ELAN touchpad and DAO with Lenovo IdeaPad Y500 ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1156329 I was quite dissapointed for the quality of product especially the ELAN touchpad. The demo set shown at the Lenovo Exclusive Stores in the Grex Multimedia
(Skudai Parade) was using syntactic touchpad but the unit sold to me was ELAN touchpad. It was totally different! It was prone to failure!< ]]>
Fri, 21 Jun 2013 06:06:22 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1156329 tcmcsk
<![CDATA[ Re: Unsatisfactory ELAN touchpad and DAO with Lenovo IdeaPad Y500 ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1157699 Rather dissapointed with lenovos customer service so far. Irecieved the laptop earrly this week. It was a refurb model. Instantly noticed the touchpad not working correctly, so I installed drivers and and tried a few things with no luck. Day after  I recieved the laptop I called customer service. ]]> Sat, 22 Jun 2013 15:44:23 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1157699 cobrasdh <![CDATA[ Re: Unsatisfactory ELAN touchpad and DAO with Lenovo IdeaPad Y500 ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1164805 Very disappointed with my first experience with Lenovo. I purchased a Y500 from the outlet about a week ago and and everything looked great intially, I like the screen/keyboard and the beastly power of the machine, however, the now infamous touchpad issues have since reared its ugly head!

  ]]> Sat, 29 Jun 2013 00:23:47 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1164805 BradS1 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1182435 Try uninstalling the present driver from Control Panel and restart. Install the latest driver from this link :

http://drivers.softpedia.com ]]> Wed, 17 Jul 2013 17:34:03 +0000 https://forums.lenovo.com/topic/findpost/1396/950399/1182435 prithvilal123 <![CDATA[ Re: Lenovo Ideapad Y500 Touchpad Not Working ]]> https://forums.lenovo.com/topic/findpost/1396/950399/1184655 The problem seems to be due to the race condition of  ELAN software and Intelligent Tachpad software trying to read input on the keyboad. Since the Y500 doesn't have a touch screen, you need to disable the Lenove Intelligent Touchpad multigesture features.