NFC stopped working in moto g pro in moto g stylus / moto g pro https://forums.lenovo.com/t5/moto-g-stylus-moto-g-pro/NFC-stopped-working-in-moto-g-pro/m-p/5033177 moto g stylus / moto g pro topics Fri, 14 Aug 2020 11:46:19 +0000 moto_g_stylus_en <![CDATA[ NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5118313 Hi, 

 

I recently bought the moto g pro and everything worked fine until a week ago. NFC stopped working completely. No payments accepted, no tags readable, NFC seems dead. 

 

Things I`ve tried so far: Toggle NFC switch on off, restart device, update pa ]]> Fri, 14 Aug 2020 11:46:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5118313 kurtlei <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5121097 Hi kurtlei,

 

It will be my pleasure to help you with this. You've clearly done some research and troubleshooting. Can you please confirm if you're getting an error? Are you using a phone case? ]]> Tue, 18 Aug 2020 17:30:43 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5121097 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5125379 Thank You for Your support and advice. I have the same problem, after last security update probably (august 2020). 

I have still turned on NFC, the detects it, but it doesn't work. I tried solve it according Your instructions. NFC worked only few moments after restart (from safe mode) ]]> Mon, 24 Aug 2020 14:32:56 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5125379 ms_71 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5125619 Hi ms_71,

 

Thank you for trying my suggestions. Can you please confirm what kind of tags were these? Also, I would like to raise this, can you please generate a bug report when it failed?

< ]]>
Mon, 24 Aug 2020 18:34:25 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5125619 Agent_Rich
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5128766 I'm experiencing the same issue after the latest security update.

Is the any fix?

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Fri, 28 Aug 2020 13:20:41 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5128766 Daniego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5129317 Dear Moto support,

 

My Moto G Pro device seems to suffer from the same symptoms. Google Pay checks say that everything is in order, but no payments can be carried out.

Have also tried the tags of my home speaker system and a pair of headphones, and they are also not recogn ]]> Sat, 29 Aug 2020 11:54:49 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5129317 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5129361 Thanks a lot. I have updated the phone info on my Lenovo Page now and set the privacy setting to on, of course please look at my apps if there is any problem causing app there (maybe I disabled an app that is relevant accidentally). I already tried safe mode but as I am in Austria, there is no go ]]> Sat, 29 Aug 2020 13:32:49 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5129361 kurtlei <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5130716 Hi Everyone,

 

Can some of you send me a bug report as I requested. I just need one bug report so we can raise this to our engineers. Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

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Mon, 31 Aug 2020 19:01:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5130716 Agent_Rich
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5130849 I sent private message with link to google drive according your directions. Is there any problem with link or bug report?

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Mon, 31 Aug 2020 22:12:31 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5130849 ms_71
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5130854 Hi Agent_Rich,

 

Also sent a PM with my bug report.

Thank you for reporting the issue to the engineers.

 

Best regards,

Cristi

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Mon, 31 Aug 2020 22:16:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5130854 CristiC
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5131237 Hi ms_71,

 

I'm sorry I didn't see your private message. I just received the one you sent today. Can you set the bug report to public so we can view it? Thanks.

 

Hi Cristi,

Tue, 01 Sep 2020 13:51:47 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5131237 Agent_Rich
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5131306 Thank you, I changed the status, It should be public, now.

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Tue, 01 Sep 2020 15:06:23 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5131306 ms_71
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5131485 Hi ms_71,

 

Thank you. I'll share your bug report as well. I'll keep you updated.

 

Best regards,
Rich
Motorola-Lenovo Support

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Tue, 01 Sep 2020 18:09:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5131485 Agent_Rich
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5133768 Good day, same problem for me, NFC is switched ON but does not work since august security patch.( worked very well before)

Thank you for your help

 

Yann

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Fri, 04 Sep 2020 13:06:23 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5133768 yann97
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5133955 Hi yann97,

 

Thanks for reporting here. I will include you on my report. I will post back here when I have an update regarding this. 

 

Best regards,
Rich
Motorola-Le ]]> Fri, 04 Sep 2020 16:55:54 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5133955 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5138031 Hi Everyone, 

 

Can anyone of you are able to use ADB so we can get additional logs? Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

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Thu, 10 Sep 2020 17:05:41 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5138031 Agent_Rich
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5139317 Just to add that my recently purchased (end August) G8 pro is suffering the same problem with the NFC and Google Pay. It worked fine until early September, then stopped working. Please let me know when you have a fix. Thanks.

 

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Sat, 12 Sep 2020 11:58:04 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5139317 Foxtrot48.2
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5139723 > Can anyone of you are able to use ADB so we can get additional logs? Please let me know. Thanks.

 

I have adb installed on my PC, let me know what you'd need me to run?

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Sun, 13 Sep 2020 07:09:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5139723 CristiC
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5140584 Hi CristiC,

 

Can you check this for me? 

 

adb logcat -b all >logcat.txt (starts log)
Scan NFC Tags and Reproduce Not Woking Issues
Cntl C (Stops Log)

Kin ]]> Mon, 14 Sep 2020 15:06:27 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5140584 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5145032 Hi @Agent_Rich ,

 

Sorry for the late reply on this.

 

I have sent you a private message with the obtained logcat.

Sun, 20 Sep 2020 17:48:23 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5145032 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5145513 Hi CristiC, ms_71,

 

Thank you. I have shared your logs to the team. I'll keep you updated. 

&n ]]> Mon, 21 Sep 2020 14:13:02 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5145513 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5148889 Hello Just received September security patch and NFC is still not functionning... Do you  know a workaround, i tried everything (boot in safe mode, hard reset), nothing works... thank you!

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Fri, 25 Sep 2020 19:01:31 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5148889 yann97
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5148957 I have the same issue. NFC not working ...

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Fri, 25 Sep 2020 20:40:38 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5148957 anonymous
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5149945 No news for a fix for NFC ? does the problem affects everyone or just a few phones ? Thanks

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Sun, 27 Sep 2020 20:48:08 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5149945 yann97
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5149951 NFC not working

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Sun, 27 Sep 2020 21:17:25 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5149951 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5149965 @ yann97 wrote:
 

 

No news for a fix for NFC ? does the problem affects everyone or just a few phones ? Thanks

 

Always hard to tell if a phone problem affects everyone or only a ]]> Sun, 27 Sep 2020 21:46:40 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5149965 Cuddly <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5150222 @ Bssego wrote:
 

 

NFC not working

 

Hi Bssego & @ kozimster wrote:
 

 

 nfc not working at all does'n matter what app I am using just look like I have phone without NFC now...

 

Hi all,

 

Thanks for shari ]]> Tue, 29 Sep 2020 10:29:21 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5150957 Agent_Suman <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5151687 Hi @Agent_Suman ,

 

I tried Factory Reset several times - (with and without cloud backup), and result was always the same - NFC not work ]]> Wed, 30 Sep 2020 10:49:03 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5151687 ms_71 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5151728 Around 1 week ago I have submitted logs in order for the engineers to analyze (through  @Agent_Rich ). Is there any progress on that front?

&nb ]]> Wed, 30 Sep 2020 12:30:05 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5151728 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5152614 Hi CristiC,

 

I'm so sorry I still don't have an update for you. I have provided your logs and we're just waiting for the next advise from our engineers. We have an opened ticket regarding this ]]> Thu, 01 Oct 2020 16:00:30 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5152614 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5153587 Same here. On my moto G pro in Norway. ]]> Fri, 02 Oct 2020 21:02:32 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5153587 Fuzing <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5153921 Thank you, @Agent_Rich. Looking forward to any updates.

 

 

Best wishes,

Cristi

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Sat, 03 Oct 2020 16:11:32 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5153921 CristiC
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5156571 Hi CristiC,

 

I apologize if it's taking a bit longer than we expected but rest assured we're working on this. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support

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Wed, 07 Oct 2020 17:27:00 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5156571 Agent_Rich
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5157106 Hi,

 

Its a bit interesting error. Me and my girlfriend both have Moto G Pro. After installing the September security update on my phone the NFC stopped working. At the same time on my girlfriends phone it is still working fine... 

 

Is it possible that not ]]> Thu, 08 Oct 2020 09:01:02 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5157106 Gerry_T <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5157116 I also have a G Pro and NFC has always functioned as it should. If you have two phones with NFC they should see each other and transfer data between them. If you have a biometric passport you can download an app to read the passport using NFC.

 

@ yann97 wrote:
 

 

Good day, i tried a factory reset and it didn't help NFC is not working even with no apps installed. Makes me think of a hardware issue as some other Moto G Pro phones have the NFC working. ]]> Mon, 19 Oct 2020 11:48:05 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5164362 Agent_Suman <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5168586 Good day, but could the service center lend me a phone if i send them my phone for repair ? (it is new, still under warranty) The place where i live is a very small island with no Lenovo service center nearby, it would take months before i get my phone back...

Thank you for your help

]]> Sun, 25 Oct 2020 11:05:49 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5168586 yann97 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5168617 How can nfc stop working after a software update? Mine nfc is not working to. Is it a way to test the nfc hardware to find out if this is a hardware or software issue? If it's a software issue it must be fixible by you.if it's a hardware issue, this phone is just trash. ,,�

]]> Sun, 25 Oct 2020 12:50:54 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5168617 Fuzing <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5169150 I had a problem last year with another phone (N7 plus) wifi was disconnecting all the time, only solution was to restart the phone; service center was telling me to send it back for repairs (i couldn't do it), many people were complaining about the issue.

About  4 or 5 months later a s ]]> Mon, 26 Oct 2020 11:32:31 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5169150 yann97 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5170012 Hi all,

 

We would like to investigate this further and in order to do that, we need your devices. If you are willing to send us the phone back, it would be a great help.

 

Let me know.

 

Regards,

Suman

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Tue, 27 Oct 2020 09:13:43 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5170012 Agent_Suman
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5170296 I will try another factory reset this weekend if i find the courage ;-) and i keep you informed.Thanks !

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Tue, 27 Oct 2020 15:46:53 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5170296 yann97
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5174073 Hello !  Tried a hard reset yesterday for the 2nd time but no luck...Still not working...Ordering a new phone today.

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Mon, 02 Nov 2020 11:43:26 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5174073 yann97
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5174368 I am also having this issue. Tried safe mode, and this didn't solve the problem. NFC is still togglable in settings, but no longer responds to any NFC tags I own.

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Mon, 02 Nov 2020 18:02:43 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5174368 LookingForHelp
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5175003 Hello everyone, I'm truly sorry this is taking so long. We'd really like to get one of your devices sent to us so we can analyze further. If you're in the UK and are willing to have us swap out your device, please reply and let us know. This way we can help arrange the replacement.

  Tue, 03 Nov 2020 15:17:09 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5175003 MotorolaTom <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5175961 I'll consider the offer (potentially), but please understand, this is my first smartphone, and during the next month of lockdown, my main connection with the outside world. In normal times, I'd be happy to send in a phone to be investigated and a replacement given, but right now I depend upon the ]]> Wed, 04 Nov 2020 18:47:41 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5175961 LookingForHelp <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5179213 I Hope Android 11 will fix NFC problem...

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Mon, 09 Nov 2020 16:18:02 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5179213 yann97
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5179893 I live in the UK and already had a chat with your support on the website and they also advised to send the phone back to your repair center.

 

So I'm happy to do that.

 

Please let me know if I need to do anything above the standard send back to service ?

& ]]> Tue, 10 Nov 2020 10:48:25 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5179893 Gerry_T <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5180162 @ Gerry_T wrote:
 

 

I live in the UK and already had a chat with your support on the website and they also advised to send the phone back to your repair center.

 

So I'm happy to do that.

Tue, 10 Nov 2020 15:40:45 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5180162 MotorolaTom <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5182883 After today's update QPRS30.80-109-2-8 nfc still not working.

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Fri, 13 Nov 2020 20:36:32 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5182883 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5184143 Any update on this? 

Can you send an email to me when you know how i need to return my phone ?

Thanks

 

2020-11-10, 7:40 AM

@ Gerry_T wrote:< ]]> Mon, 16 Nov 2020 11:21:29 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5184143 Gerry_T <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5184589 @ Gerry_T wrote:
 

 

Any update on this? 

Can you send an email to me when you know how i need to return my phone ?

Thanks

 

2020-11-10, 7:40 AM

Mon, 16 Nov 2020 19:56:10 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5184589 MotorolaTom <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5187081 Hi

Do you have any idea when the fix will be available? Do you know where is a bug and how to fix it?

Regards

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Thu, 19 Nov 2020 14:24:29 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5187081 stryq
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5187402 @ stryq wrote:
 

 

Hi

Do you have any idea when the fix will be available? Do you know where is a bug and how to fix it?

Regards

 

I can't say we will have a fix. I k ]]> Thu, 19 Nov 2020 21:26:25 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5187402 MotorolaTom <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5187607 Is warranty cover that kind of issue ? is a pretty new phone - can we ask for replace with working model ? I think you sold a rubbish to us - phone without nfc in this days? that feature is a key I would not buy phone without it. 

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Fri, 20 Nov 2020 05:59:37 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5187607 anonymous
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5189719 Hi kozimster,

 

Yes, warranty should cover this if you ever want to have it replaced. You will need to contact our support so they pro ]]> Mon, 23 Nov 2020 15:28:52 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5189719 Agent_Zeke <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5192599 Any news? Did you found a solutions how to fix it?

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Thu, 26 Nov 2020 14:44:51 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5192599 stryq
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5192787 Still no luck on QPRS30.80-109-2-9 (November Security Patches)

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Thu, 26 Nov 2020 17:59:04 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5192787 LookingForHelp
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5193867 Same here, no luck. Moreover, I have asked Amazon for a fix, they sent me all the proper labels to send to an agreed repair place, which I did.

According to parcel tracking, the phone was in the repair team hands for less than one day, and I have received it back without any information a ]]> Sat, 28 Nov 2020 09:50:16 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5193867 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5193869 In case it makes any kind of a difference, living in France (and bought the phone through Amazon France).

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Sat, 28 Nov 2020 09:53:16 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5193869 CristiC
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5194468 I got a replacement by Amazon. Same issue.

Would be willing to send in the phone. Live in the Netherlands. How long would I have to be without the phone?

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Sun, 29 Nov 2020 11:55:21 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5194468 StarkNL
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5194614 Motorola! You are big company. Do you really doesn't have a fix afer more than month since first information about bug? It's ridiculous! When fix will be available?

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Sun, 29 Nov 2020 17:47:00 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5194614 stryq
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5194690 I have contact support, they ask to send my phone for repair ... they can replace phone after 3 valid repairs ... this is my only phone so can't just sent it to you ... how they going to fix it if your engineers don't even know what is wrong??, they don't know why some moto g pro phones work with ]]> Sun, 29 Nov 2020 21:08:52 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5194690 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5194859 Hello together, 

the same problem for my phone.  NFC stopped working and I need the phone, so sending IT in ist not a good option at the moment. By the way: girst I wrote to Motorola/Lenovo Germany and did not get even an answer.  

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Mon, 30 Nov 2020 05:49:42 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5194859 prachtbuckel
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5199420 yeah they don't replay...I have tried few options so they send me from one place to another and after that just cut ... silence ... lol :) very quiet now on this topic ....I am curious if mr motorola admin managed to get sample from stryq..? it was over month ago... he is very quiet maybe somebod ]]> Fri, 04 Dec 2020 21:25:06 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5199420 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5204527 Fri, 11 Dec 2020 16:46:59 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5204527 stryq <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5204549 moto g pro (XT2043-7) adaptive brightness also not working now. And pricing in norway is 3490,- NOK.

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Fri, 11 Dec 2020 17:06:20 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5204549 Fuzing
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5211719 Hello nothing new ? Can we hope for a fix before the end of the year , or with Android 11 update ?

Thanks

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Mon, 21 Dec 2020 12:38:57 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5211719 yann97
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5212103 Hello Everyone,

 

 

We apologize for the delay in our update. We asked this again. I will let you know if we have more info. Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support

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Mon, 21 Dec 2020 19:43:48 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5212103 Agent_Rich
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5212144 wow still nothing ? your support promise to fix phone with 7 days how are they going to do that ?

"While we strive to return your device back to you within 7 working days (from the reception of your device at our repair centre), delay may unfortunately occur due to parts availability as w ]]> Mon, 21 Dec 2020 20:30:38 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5212144 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5213836 Since mid December Same problem. I cannot use Google Pay anylonger. Last sucessfull Transaction was done on December 15th via PayPal.

Attached please find the information about system Software Level.

 

Regards 

Christoph

 

 

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Wed, 23 Dec 2020 20:20:42 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5213836 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5214830 Fri, 25 Dec 2020 15:46:33 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5214830 ChriFi <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5217922 Same problem here. Fresh new phone straight out of the box. NFC hasn't worked a single time. All updates installed.

 

I have couple of question to Motorola:

1) Why are you asking ppl to send their phones back for investigation? Do you not have samples of your own phon ]]> Wed, 30 Dec 2020 03:34:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5217922 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5219731 Ist there a Chance that thus will be fixed with the next monthly Patch Release? It can't be that an international company like Lenovo isn't able to get this fixed.

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Fri, 01 Jan 2021 20:11:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5219731 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5222309 I have the same problem, I cannot use the NFC, after a security patch a few months ago.
Is there anything I can do now? 
I have read that there have been several requests for log and system analysis files. Has something come out of this, or have files never been sent in?
Is th ]]>
Tue, 05 Jan 2021 14:16:26 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5222309 ceever
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5222527 I did provide the logs needed and that didn't result into anything relevant, as far as I can tell. I have also sent my phone to an Amazon (bought the phone through them) agreed repair center, which just sent the phone back in the same state... I am not even sure what I should do next, to be hones ]]> Tue, 05 Jan 2021 17:16:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5222527 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5223132 I have the same problem. Phone is 4 months old and NFC stopped working. All updates are installed but still no NFC.

Question to Agent_Rich: does Lenovo already have a solution? Your last update is already more than two weeks ago.

 

Thanks

John

  Wed, 06 Jan 2021 08:50:06 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5223132 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5223254 I guess they're still on Christmas holiday...

 

That is why I'm going to give Motorola one week time to reply wether they're going to fix the issue or not before I call for refund and go with Nord. 

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Wed, 06 Jan 2021 12:07:38 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5223254 Hejupitk
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5224617 better contact them now and send phone back to them and ask for refund after some time they will not accept return ( as I wanted to do ), they ask me to send to service my phone but I don't have second phone, and not sure if they will fix it as you can see that topic is still live for long time . ]]> Thu, 07 Jan 2021 20:48:34 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5224617 anonymous <![CDATA[ 2nd New G Pro and the NFC not working. ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5226268 Help please.

I need to use NFC to scan a medical device but this is the 2nd new G Pro where the NFC doesn't work on this or any other tag that my old G7 Power does.

Joining this forum I can now see there is a problem on this device, can you help please?

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Sun, 10 Jan 2021 12:33:03 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5226268 BillyBean
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5227515 Anyone have a solve for this yet. My NFC stopped working mid December...last activity in Google Pay was on the 11th.

 

Is there anyway to check update history on this phone to see if they coincide?

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Mon, 11 Jan 2021 22:40:50 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5227515 Johnjbloomfield
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5227548 No solution to this AFAIK, but they restored the old battery ring to Moto Widget so there is hope! 

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Mon, 11 Jan 2021 23:39:40 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5227548 Hejupitk
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5227800 Tue, 12 Jan 2021 09:51:07 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5227800 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5227803 I cancelled my order and asked for a refund.

 

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Tue, 12 Jan 2021 09:57:05 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5227803 BillyBean
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5228158 Hi Agent_Rich, are you still alive?

Not heard from you for a long time now?

Any updates for us in regards to this problem?

Unbelievable that it takes so long..

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Tue, 12 Jan 2021 15:15:18 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5228158 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5228519 Hi

 

I sincerely apologize if I didn't reply back here soon. I wasn't managing the community til now. However, I spoke with the team and we're still working with this. 

 

Best regards,
Rich
Motorola-Lenovo Support

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Tue, 12 Jan 2021 20:20:23 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5228519 Agent_Rich
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5228804 Hello Agent_Rich

What is the current due Date to get this problem fixed? What's the status of the root cause analysis? It can't be that is not possible to provide a temporary fix after such a long time that the problem is known.

 

 

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Wed, 13 Jan 2021 03:29:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5228804 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5229666 I guess we still haven't got definitive answer wether Motorola is going to fix the issue or are they just going to keep on 'working' with it. 

 

I contacted Amazon and linked this thread to the message. They agreed to refund the phone since the order is still within the ]]> Wed, 13 Jan 2021 20:34:25 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5229666 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5229667 @ Agent_Rich wrote:

Hi

 

I sincerely apologize if I didn' reply back here soon. I wasn' managing the community til now. However, I spoke with the ]]> Wed, 13 Jan 2021 20:36:35 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5229667 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5230278 I too have a moto g pro.

I took it back to the store one week after buying it with this exact same problem.

They fixed it, I was told they replaced some hardware.

I don't use the NFC that often so I am not sure when it stopped working but two days ago I tried and same thin ]]> Thu, 14 Jan 2021 13:55:30 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5230278 JLCBG <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5231379 Hi Everyone,

 

We're currently discussing this with our engineers and we're still checking options. I know this is important for you. We're doing our best to escalate and address this. Please bear with us. I will have a meeting today. I will post back here once I heard back f ]]> Fri, 15 Jan 2021 14:31:49 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5231379 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5231745 Hello Agent_Rich,

Any news for us after the meeting today?

]]> Fri, 15 Jan 2021 20:20:15 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5231745 ChriFi <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5235779 Dear Agent_Rich,

 

It's already 5 days after the meeting. We are very anxious to know which solution your engineers have found.

 

Thanks

John

 

 

 

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Wed, 20 Jan 2021 14:05:15 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5235779 Chemshop15
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5236925 Hi John,

 

I'm sorry I have not heard back from them. They're still working on this and we're waiting for their advise regarding this. Rest assured I will post back here as soon as possible.  

 

Best regards,
Rich
Motorola-Lenovo Suppo ]]> Thu, 21 Jan 2021 16:07:09 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5236925 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5239057 @ Agent_Rich wrote:

Hi John,

 

I' sorry I have not heard back from them. They' still working on this and we' waiting for their advise regarding th ]]> Sun, 24 Jan 2021 00:13:05 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5239057 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5241486 The return window is closing this week and our company's HR has already ordered me a new phone so I guess it's bye bye Motorola. 

I feel sad how Motorola has handled this because I really like the phone - especially Moto widget (now that it has the battery ring again) and the feat ]]>
Tue, 26 Jan 2021 15:49:59 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5241486 Hejupitk
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5242157 Hi,

I bought Moto G Pro few days ago, phone updated system to Android 10 itself. I had no chance to try NFC services (payments, file transfer) before system update, but with Android 10 simply it is not working. When I am putting phone to payment terminal, NFC tag, other phone or BT speake ]]> Wed, 27 Jan 2021 08:50:09 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5242157 sloxn <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5242718 Hello Everyone,

 

Our team in Europe region  (UK, Germany, France, etc) is asking if you're willing to swap out your phone, please send me a private message of your contact details (Name, Phone#, Email address). Please let me know. Thank you.

 

Best ]]> Wed, 27 Jan 2021 17:51:35 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5242718 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5242846 I am not sure if swapping phones is possible in my case, I have bought mine in Poland and I live there as well, so..... Probably I will send it back to store and ask for full refund (unless they send me fully functional phone).

Due to polish consumers law I have 2 weeks to make return.

Wed, 27 Jan 2021 19:48:05 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5242846 sloxn <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5242942 Hi Rich,

 

Does this mean you've found a solution to this problem or found a batch that hasn't got the bug?

 

How can you be sure the phone you provide in the swap does have a working NFC afrer the updates? 

 

I'm interesred beca ]]> Wed, 27 Jan 2021 21:16:37 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5242942 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5243435 I am in the UK.

 

I would be fine to swap phones provided the replacement is NEW not used and arrives before I have to return this one as I do not have a spare.

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Thu, 28 Jan 2021 12:17:05 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5243435 Johnjbloomfield
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5243650 Hi,

 

Thank you all for your replies. I would like to address this to all. Our team is still working on this. And definitely there are Moto G Pros that have a working NFC and the team wants to swap out your phones so they can analyze why some units are having this NFC issue. ]]> Thu, 28 Jan 2021 15:35:16 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5243650 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5243791 I've already returned my mobile  to Amazon and received a new one.

Didn't had time to set it up today. Let's see If the new one works netter...

 

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Thu, 28 Jan 2021 17:31:14 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5243791 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5244772 New mobile received, installed, same Problem.

 

 

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Fri, 29 Jan 2021 17:43:38 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5244772 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5244797 @ ChriFi wrote:

New mobile received, installed, same Problem.

 

 

 

which, at this po ]]> Fri, 29 Jan 2021 18:14:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5244797 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5245229 Same problem here. I put the IMEI in my profile.

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Sat, 30 Jan 2021 10:24:54 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5245229 terkelGer
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5246639 Me too. Lenovo? Sort this out. I specially bought a Moto G Pro for the Stylus and NFC a few days ago (Jan 27 2021 approx) from Argos, here in England. It immediately did a few hours of self upgrading, including to Android 11. Even before Android 11, the NFC did not work, despite being switched on ]]> Mon, 01 Feb 2021 15:15:40 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5246639 DesignCounts <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5247773 Hello,

 

We apologize for this inconvenience. We're working on this. Right now, our engineers need samples so we can further analyze this. If you're interested in swapping out your phone please send me a private message with your details. I will forward your details to EMEA t ]]> Tue, 02 Feb 2021 15:10:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5247773 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5251608 I had this problem back in November, new phone bought from Motorola 5 months previously and the NFC stopped working.

Sent back under warranty to Anovo in Norfolk following customer support instructions. Phone reappeared 7 days later with smashed screen and a short note stating "phone retu ]]> Sat, 06 Feb 2021 17:25:12 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5251608 jbuk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5252250 I still find it weird Motorola is asking people to send their phone for them to investigate. Are there only so few of us that have the bug? It isn't so hard to reproduce. All you need to do is install security updates on your phone.

 

Also the NFC was not dead-on-arrival but ]]> Sun, 07 Feb 2021 18:17:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5252250 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5252256 This bug will turn 6 months soon since the initial report. I bet I can learn to bake a birthday cake faster than we see Motorola to fix the issue. 

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Sun, 07 Feb 2021 18:31:27 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5252256 Hejupitk
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5252654 Hi jbuk Hejupitk

 

 I'm sorry to hear that. Ou ]]> Mon, 08 Feb 2021 11:24:31 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5252654 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5254745 Same problem with my phone bought in Estonia. 

NFC was working on new phone in november 2020. After one of the updates it is gone.

Local retailer does nor provide any service and third-party service companies cannot guarantee any positive solution.

I am interested in ]]> Wed, 10 Feb 2021 11:54:50 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5254745 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5254918 Hi zabeg

 

Thank you for sharing your thoughts and for reporting this. Sorry, I don't have details on some of your questions but I can ask the team and see if we can ]]> Wed, 10 Feb 2021 14:49:15 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5254918 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5255810 Proběhla aktualizace na android 11 (Česká republika) a NFC stále nefunguje. 

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Thu, 11 Feb 2021 08:59:35 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5255810 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5255833 Same here in Italy, I've hoped Android 11 would have solved the issue but it's still there, I'm getting tired of this soon Motorola/Lenovo.

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Thu, 11 Feb 2021 09:35:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5255833 Zaier
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5255920 Same here in NL. NFC stopped after last weeks update. 

Got the A11 update this morning. No relief. It's simply not working.

 

Very disappointed :(

 

Super zpráva.

Otázka zní jak to udělat teď když mám již nainstalovaný Android 11? Sun, 14 Feb 2021 21:21:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5258647 Bssego <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5258664 You could try this.

 

https://nerdschalk.com/how-to-go-back-to-android-10/

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Sun, 14 Feb 2021 22:10:11 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5258664 BillyBean
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5258667 Sorry I didn't check that link, it's not for our phone. 

Maybe Motorola should check my solution out and if it works for them they should be able to advise on how to.

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Sun, 14 Feb 2021 22:13:57 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5258667 BillyBean
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5258673 I did the update with the NFC disabled, as I was normally keeping it disabled because it was not working.

In my case it didn't work.

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Sun, 14 Feb 2021 22:24:47 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5258673 Zaier
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5258695 Sun, 14 Feb 2021 23:07:47 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5258695 BillyBean <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5258813 Mon, 15 Feb 2021 06:35:11 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5258813 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5259034 Rich, last time I sent my phone back for NFC repair it was returned with a smashed screen and no repair! 

I was directed by Lenovo to send to another repair centre which I did. I then got an invoice for £87 to repair the screen! Eventually after 3 weeks or so I had to pay the i ]]> Mon, 15 Feb 2021 12:28:31 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5259034 jbuk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5260504 Hi JB,

 

I'm sorry to hear your experiences. Our team is working with our engineers and this is still in progress. We have couple of users here who are willing to swap their phones, and we sent them all to our EMEA team. I'm asking the team if we still need more samples back. ]]> Tue, 16 Feb 2021 18:37:06 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5260504 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5261350 This thread turned 6 months last Sunday.

 

That is half a year without the NFC most of us 

paid for.

 

 

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Wed, 17 Feb 2021 15:20:28 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5261350 Hejupitk
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5264072 Same problem here, efter an update nfc didn't work, returned it to the store (Sweden) as a warranty issue. Got it back today after 3 weeks. And it works fine, I went to 3 diffrent store just to try. The motherboard and a few other details was switched. 

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Sat, 20 Feb 2021 19:38:52 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5264072 Timaxe
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5265050 Hi Hejupitk

 

I sincerely apologize if I don't have an update with this. We have escalated this and I keep following up on this. Right now, I'm just waiting for the t ]]> Mon, 22 Feb 2021 13:22:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5265050 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5265426 Mon, 22 Feb 2021 19:02:52 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5265426 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5266109 Hi MM1983

 

Thank you for sharing your observations. I'll share it with the team, as we're still investigating this.

 

Best regards,
Rich
Tue, 23 Feb 2021 14:24:32 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5266109 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5271825 I also got my mom a moto g pro. Had the chance to try it out today. NFC is working there without a problem. Same update level as mine. Updated my profile and put her IMEI as my second phone.

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Tue, 02 Mar 2021 13:42:59 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5271825 terkelGer
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5271839 Hi terkelGer

 

Thank you for sharing. there are some units that don't have NFC issue. This is what the team is actively investigating why some are having NFC failure. ]]> Tue, 02 Mar 2021 13:49:41 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5271839 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5271878 in my Moto G Pro (reteu), NFC stop working with january 2021 update...

"Device Info HW" show NFC as @ Agent_Rich wrote:

Hello Everyone,

 

Our team in Europe region  (UK, Germany, France, etc) is asking if you' willing to swap out your phone, ]]> Thu, 04 Mar 2021 09:50:27 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5273502 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5273940 Hi Hejupitk

 

Not sure if we need more samples but I can forward your details. Just send me a private message and I'll share it with them. Thanks.

 

]]> Thu, 04 Mar 2021 17:40:41 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5273940 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5278152 Any news about fix?

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Wed, 10 Mar 2021 08:36:16 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5278152 stryq
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5279170 Call to all users: claim your warranty. We have waited long enough. 

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Thu, 11 Mar 2021 07:54:01 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5279170 BBonsai
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5279222 I would, but its a bloody nuisance to send the thing out. I have to buy another phone to bring my data across and have a phone during the repairs.

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Thu, 11 Mar 2021 09:25:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5279222 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5279242 You'd think the company the size of Lenovo/Moto would cut their losses and preserve their good name by upgrading everyone to the next phone up for all our pain.

I'm now of the opinion that as it's not a current model anymore nobody has even looked into the problem and are just fobbing us ]]> Thu, 11 Mar 2021 09:59:35 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5279242 BillyBean <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5279253 Thu, 11 Mar 2021 10:08:51 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5279253 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5279922 I've had to reset my phone last Friday, off course it didn't solve the NFC issue, just to let everyone know that is useless.

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Thu, 11 Mar 2021 20:57:35 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5279922 Zaier
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5280201 @ k3dar wrote:

in my Moto G Pro (reteu), NFC stop working with january 2021 update...

U mě stejný název, nevím jestli to nějak pomůže.

Mě NFC nefunguje již téměř 6 měsíců ]]> Fri, 12 Mar 2021 18:24:10 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5280596 Bssego <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5281659 @ Bssego wrote:

U mě stejný název, nevím jestli to nějak pomůže. Sun, 14 Mar 2021 17:55:54 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5281659 k3dar <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5285428 @Agent_Rich

 

Could we get some report on how the fix is going? Is there any ETA on the solution?

]]> Thu, 18 Mar 2021 18:04:20 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5285428 Kokr <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5285657 @ Kokr wrote:

@Agent_Rich

 

Could we get some report on how the fix is going? Is there any ETA on the solution?

Thu, 18 Mar 2021 22:04:49 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5285657 Agent_Zeke <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5285665

...this is taking too long

 

Well, 'too long'... it is almost a year since I got my phone, and the NFC worked for like one month. Taking into consideration that the phone has a 3 year security updates cycle, the period of non-fully working is near ]]> Thu, 18 Mar 2021 22:17:02 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5285665 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5285674 Claim warranty!

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Thu, 18 Mar 2021 22:34:26 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5285674 BBonsai
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5285679 @ BBonsai wrote:

Claim warranty!

 

I already sent it back to an agreed Amazon repair (as the phone was bought t ]]> Thu, 18 Mar 2021 22:38:58 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5285679 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5286164 @ Agent_Zeke wrote:

 

We apologize that this is taking too long. We' let you know once we get some updates on this. 

 

this?

]]> Sun, 21 Mar 2021 12:24:45 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5287202 k3dar <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5287692 Already done, same chip in this one. It is almost certainly a software *Edited: due to site rules violation -preferred language*up. 

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Mon, 22 Mar 2021 08:22:27 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5287692 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5292101 Hello Everyone,

 

Thank you all so much for your reports and to those who sent their phone to us. It helped us to determine what's going on. Right now, we don't need samples back. I'm sorry I wasn't able to get back to you sooner. I will let you know what's our next steps, le ]]> Fri, 26 Mar 2021 14:22:42 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5292101 Agent_Rich <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5292120 @Agent_Rich I'm sorry, but this is not good enough. It's br ]]> Fri, 26 Mar 2021 14:33:36 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5292120 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5292338 I agree, shocking service from a large company.

I have to carry my old phone around with me too until the NFC problem if fixed.

 

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Fri, 26 Mar 2021 18:23:26 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5292338 BillyBean
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5292813 Buenas, yo tengo el mismo problema, no puedo pagar con NFC, no me funciona el sistema. Ya he hecho lo que me ha dicho en el soporte. Estuvo funcionando algún tiempo, pero ahora no puedo hacer nada con el NFC

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Sat, 27 Mar 2021 16:57:14 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5292813 Cobitos
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5293277 Good day, same problem for me, NFC is switched ON but does not work since august security patch.( worked very well before)

Thank you for your help.

 

Mircea

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Sun, 28 Mar 2021 15:38:09 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5293277 Mir82
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5293278 It's an English forum,do you really expect people to translate themselves?

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Sun, 28 Mar 2021 15:41:00 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5293278 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5297257 Fri, 02 Apr 2021 06:58:31 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5297257 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5297258 Got my phone back from the repair. And it's working again. No clue what was swapped. Looks like the rear panel.

 

200 euro fix for the issue. Thanks!

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Fri, 02 Apr 2021 07:00:48 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5297258 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5297310 I was about to post here that I got an update to my phone yesterday that got the NFC working again and I would like to thank Motorola for quick fix.

 

But that would have been an April's fools joke.

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Fri, 02 Apr 2021 09:38:24 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5297310 Hejupitk
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5298802 Already eight months after first post and still no solution. I don't think that Motorola will solve the problem with this phone. Very disappointing that Motorola can't solve this problem or comes up with another solution. After my G3, G5 , G8 and this one, I think my next one will be a Nokia.

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Mon, 05 Apr 2021 10:05:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5298802 Chemshop15
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5299324 @ Chemshop15 wrote:

Already eight months after first post and still no solution. I don' think that Motorola will solve the problem with this phone. Very disappointing ]]> Mon, 05 Apr 2021 19:38:02 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5299324 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5301346 It's been almost two weeks of silence now (again) while we've been waiting for the next hint or piece of advice.

 

Please stop teasing us and reveal the next steps! 

 

Btw, I've been thinking about thi ]]> Wed, 07 Apr 2021 23:33:48 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5301346 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5302611 Probably motorola has only one agent for social media and he is on holiday like Last year.... Lol

]]> Fri, 09 Apr 2021 13:12:35 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5302611 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5303433 Hello,

Sat, 10 Apr 2021 16:17:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5303433 alpha454 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5303449 Sat, 10 Apr 2021 16:53:09 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5303449 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5303451 To be fair, my new phone doesn't have any issues. As does my repaired one.

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Sat, 10 Apr 2021 16:54:50 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5303451 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5303459 Sat, 10 Apr 2021 17:17:48 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5303459 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5303463 Yes bought another phone to keep my data 

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Sat, 10 Apr 2021 17:24:29 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5303463 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5303483 I tried with this app: ReadID NFC and it seems to work ..

Sat, 10 Apr 2021 18:21:23 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5303483 alpha454 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5305163 If you haven't returned the phone yet, you can test it with a bank card that has contactless payment. At least my currenct phone (not Moto G Pro) vibrates when it reads the card. I can also pair it with my BT speaker with NFC.

 

I've written two or three reviews for Finnish o ]]> Tue, 13 Apr 2021 10:54:08 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5305163 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5305197 For now I have also tried to pay with GooglePay and it has done the operation regularly ...

 

One question, is it not possible to move the Google search bar up?

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Tue, 13 Apr 2021 12:00:14 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5305197 alpha454
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5306863 @alpha454 install other launcher from the Play Store - I a ]]> Thu, 15 Apr 2021 01:20:38 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5306863 soplowy <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5310415 has anyone seen motorola agent ? other topics ? I am starting to worry if everything is ok ... ? oh wait .... Can see him ... there you are...

Name Agent_Rich

Date Last Visi ]]> Mon, 19 Apr 2021 19:16:27 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5310415 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5311760 Is there a free seat?
Bought my moto g pro in January, lost NFC with March security updates :(

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Wed, 21 Apr 2021 10:56:51 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5311760 Draugmot
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5312024 @Draugmot,

I bought my Pro towards the end of March and after doing all the updates for the moment NFC still works and hopefully it will last ..

Hello

 

Wed, 21 Apr 2021 16:15:30 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5312024 alpha454 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5312030 Stay while and listen.

At first I was defending the devs (in my head), because I know the situation from the other perspective. But 6-9 months is not acceptable in current world. I am very disapointed Motorola :-(

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Wed, 21 Apr 2021 16:19:33 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5312030 Kokr
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5312032 @alpha454 

 

All the same versio ]]> Wed, 21 Apr 2021 16:20:38 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5312032 Draugmot <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5313965 I just realized it's been almost a month since we were asked to wait for the next steps. 

 

I'm afraid they still have no idea what's broken and the previous message was meant just to calm us down.

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Fri, 23 Apr 2021 15:13:05 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5313965 Hejupitk
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5314046 It's an old game that the new boy gets given and he's doing very well.

"See how long you can fob the customer off for"

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Fri, 23 Apr 2021 16:46:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5314046 BillyBean
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5314080 Today made the update with the April 1st security patch and luckily NFC still works.

...

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Fri, 23 Apr 2021 17:15:38 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5314080 alpha454
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5314088 That's good to know, @alpha454 .

Now, how about th ]]> Fri, 23 Apr 2021 17:22:07 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5314088 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5315035 @Agent_Rich 

 

your engineers received problematic phone before month, basic compare with working one need some hours, why s ]]> Sun, 25 Apr 2021 12:26:37 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5315035 k3dar <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5315092 It's becoming more likely that after all this time this problem will not be fixed by Motorola.

The very least you could do Motorola, is offer us as an upgrade at your cost (~$100) for the sake of good customer relations.

I look forward to a response.

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Sun, 25 Apr 2021 14:41:36 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5315092 BillyBean
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5316150 Ok, ladies and gentlemen, I finally have my motorola with working NFC.

 

Here is the my experience of solving the issue:

 

After I wrote here I contacted agent_rich for information about phone swap. He said that no phones are needed for them any more and ]]> Mon, 26 Apr 2021 19:45:49 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5316150 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5316211 this is what i was afraid, hw/design problem...

 

sp68c57436 = "NFC Antenna?" or "@Agent_Rich when the problem will be resolved?  s ]]> Wed, 28 Apr 2021 09:43:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5317455 stryq <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5317689 U mě nfc přestalo fungovat po aktualizaci 9.2020 přibližně 1-2dny po ní. Nevím jestli aktualizace měla vliv na nefunkčnost (vypnutí) nfc.

 

Má pro nás Wed, 28 Apr 2021 15:02:14 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5317689 Bssego <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5317741 Thanks, that reads well on an English forum... :X

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Wed, 28 Apr 2021 15:47:29 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5317741 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5317747 nfc stopped working after passing 9.2020 another 1-2 days after it. I don't know if the update affects nfc malfunction (shutdown).

 

 

 

 Does @Agent_Rich have any new information for us?

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Wed, 28 Apr 2021 15:51:09 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5317747 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5320392 My Moto g pro NFC does not work since today. Android 11 installed with Security Patch April 1st 2021.

 

 

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Sun, 02 May 2021 08:39:57 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5320392 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5320398 Luckily no issues here after that same patch...

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Sun, 02 May 2021 09:00:45 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5320398 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5320511 @ChriFi you mean, work before April SP and stop work right after applied April SP?

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Sun, 02 May 2021 15:07:18 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5320511 k3dar
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5321302 That was the only thing which has been changed. Before this, everything works fine.

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Mon, 03 May 2021 17:27:07 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5321302 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5321799
@ ChriFi wrote:

That was the only thing which has been changed. Before this, everything works fine.

 

Is that y ]]> Tue, 04 May 2021 09:47:22 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5321799 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5321831 No, this is the second one. I contacted today the Motorola support desk. They provided me with a rescue program which I have loaded onto my PC. This should flash my mobile with the newest software. 

Let's see what this will bring.

 

Will provide result once flash ]]> Tue, 04 May 2021 10:45:21 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5321831 ChriFi <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5322277 Today I received April 1st security update. NFC is working fine after update on a repaired phone.

]]> Tue, 04 May 2021 19:11:23 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5322277 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5322698 Bad News, also completing the flashing process (see my previous message) - NFC still not working. I use my old Moto G7 currently. There everything works fine....

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Wed, 05 May 2021 12:09:48 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5322698 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5322717 How rescue program? 

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Wed, 05 May 2021 12:37:15 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5322717 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5323175 That's a program I received from Motorola support. It resets your mobile by flashing it.

But doesn't help. I will send the Moto G pro back to the repair shop.

Will provide result when I do have my mobile back. 

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Wed, 05 May 2021 19:57:05 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5323175 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5323228 Under the call * * * * **** * * * * my NFC says

 

 

We don't allow posting codes to hidden menus. Changes in these menus can cause issues with phones. -Mary

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Wed, 05 May 2021 21:19:03 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5323228 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5325304 Just adding another voice onto the pile of those with faulty NFC on the Moto g Pro.

 

Had phone sometime but never used the NFC until about January 2021 and it worked for a few weeks then I had issue with it not working at one shop couple hours later worked at another shop an ]]> Sat, 08 May 2021 14:58:16 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5325304 Ptinca <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5326554 hi! What are the latest news in this thread? Is the problem with NFC fixed?

Regards Daniel

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Mon, 10 May 2021 16:06:21 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5326554 anonymous
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5326560 The problem is not fixed. There are no reports of repair options yet.

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Mon, 10 May 2021 16:09:34 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5326560 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5326667 I have lost hope that Motorola will solve the problem. It seems like Agent_Rich has disappeared from this forum.

His last post is from March 26, and there he said:  I will let you know what's our next steps, let's just wait for the next advise. Thank you.

My advise: buy anoth ]]> Mon, 10 May 2021 18:13:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5326667 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5333447 @ Chemshop15 wrote:

I have lost hope that Motorola will solve the problem. It seems like Agent_Rich has disappeared from this forum.

His last post is from Marc ]]> Wed, 19 May 2021 10:50:33 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5333447 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5333871 Hi Everyone,

 

So sorry for just now getting back to you.

 

That equals to me like:

"We will let you know in another two months or so."

 

I gotta srart learning how how to bake a birthday cake for this bu ]]> Wed, 19 May 2021 22:44:57 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5334063 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5334187 For me it is not the phone issue what is the worst part of that story. It is sad, but it is a mistake that can be repaired or refunded in the worst scenario. The worst part is people's behavior, how motorola fixes the issue.

 

My phone was "repaired" in official Motorola serv ]]> Thu, 20 May 2021 05:12:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5334187 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5338948  

Good day.

Where did you have your smartphone repaired?

Is it also a MOTO G pro?

Did the repair cost anything? How long did it take

Did it do anything?

 


Thanks in advance.

 

]]> Wed, 26 May 2021 10:09:47 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5338948 Henning1986 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5347968 Next few weeks without any update...

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Mon, 07 Jun 2021 21:33:30 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5347968 stryq
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5352261 @ kurtlei wrote:

Hi, 

 

I recently bought the moto g pro and everything worked fine until a week ago. NFC stopped working completely. No paym ]]> Mon, 14 Jun 2021 15:43:44 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5352261 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5352277 Also, it's been almost a month since Motorola's previous update. 

]]> Mon, 14 Jun 2021 15:55:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5352277 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5352650 Update, 

After testing now for 4 weeks, NFC still working. No problems with Google Pay or any other NFC connect.

The repair shop I sent the Moto G pro to has done a good job. 

The repair has been organized via Amazon and was done without any additional cost.

]]>
Tue, 15 Jun 2021 00:04:53 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5352650 ChriFi
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5353749 @ ChriFi wrote:

Update, 

After testing now for 4 weeks, NFC still working. No problems with Google Pay or any other NFC connect.

The repair shop I ]]> Wed, 16 Jun 2021 13:14:33 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5353749 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5359815 I forgot wallet yesterday and I had to go to the chemist for by stuff for my kid. .. Unfortunately motorola have not fixed this bug since last year so had to come back to home as is not possible to pay by phone anymore ... thankyou motorola have to remember about wallet next time 🙂

]]> Wed, 23 Jun 2021 17:04:45 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5359815 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5359819 Think it's close to a year now since this problem appeared, would a birthday card to Motorola be in order do you think?

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Wed, 23 Jun 2021 17:08:44 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5359819 BillyBean
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5364565 Same here, bought through Amazon, I will send it back. Appalling that there is no recall or  better support from Motorola!

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Tue, 29 Jun 2021 09:49:40 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5364565 Menno90
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5369890 Dear Agent_Rich: Your last update is already two months ago! My Motorola is still not working. What can we expect?

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Mon, 05 Jul 2021 16:45:44 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5369890 Chemshop15
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5377623 Same here. It still isn't working and TBH I'm now looking for other makes when it comes to Motorola AND Lenovo.  So replacement of laptops as well as phones will see other companies benefitting from the lack of customer care. Yes this whole situation started after the updates, you have seen ]]> Wed, 14 Jul 2021 19:50:46 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5377623 will-ng <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5377949 What a (removed) joke this is becoming...

 

On a positive note; after the last fix -for whatever they fixed- its still working here. Even witht he updates.

 

Edited: due to site rules violation - preferred language - Mary
Moto Site rules :ht ]]> Thu, 15 Jul 2021 07:34:07 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5377949 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5378007 Hi,

 

I have just been caught out with this issue, which I had been completely and blissfully unaware of, when trying to pay for coffee. 

 

Is there any update or suggested actions to resolve? Is there an estimate on when it will be fixed? As the pho ]]> Thu, 15 Jul 2021 08:57:32 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5378007 Fill Me Up <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5378009 Did you read the last pages? What do you think?

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Thu, 15 Jul 2021 09:01:59 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5378009 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5378389 @ Fill Me Up wrote:

Hi,

 

I have just been caught out with this issue, which I had been completely and blissfully unaware of, when trying to pay f ]]> Thu, 15 Jul 2021 17:11:39 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5378389 Agent_Mary <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5384445 Mine is not working again (it was allready fixed) after latest security update... Good job motorola, great phone, superb service.

 

 

If someone is interested in my story check my messages in this thread. I posted info about repairs performed.

]]> Fri, 23 Jul 2021 18:58:26 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5384445 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5384449 @Agent_Mary  thanks for the utterly useless update. ]]> Fri, 23 Jul 2021 19:00:18 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5384449 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5384749 @Agent_Mary sure, now you can come in and fix my comment. ]]> Sat, 24 Jul 2021 06:50:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5384749 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5384826 I don't think they are really trying to come up with a solution. They are just waiting for us to give up.

It's almost a year ago since the first post and the only comments are: "we are aware of the problem", we are working on a solution", we will come back to you when we have more informa ]]> Sat, 24 Jul 2021 09:43:36 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5384826 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5384853 Yes, we should face it, what we've got is a more expensive Moto G Stylus, for a slightly better OS upgrade support. NFC is seemingly a hit or miss, and the fact the two Phones (Stylus and Pro) share a very similar firmware might be the cause of troubles for all these.

 

In an ]]> Sat, 24 Jul 2021 11:20:45 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5384853 CristiC <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5388427 Hi Everyone,

 

If all troubleshooting steps were performed, we recommend that you have your phone repaired. You can find your repair options on our site here. It includes ]]> Wed, 28 Jul 2021 17:54:39 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5388427 Agent_Mary <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5388853 Hi Mary

 

sounds great for those living in the US, but what about those of us in the UK and the rest of Europe?

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Thu, 29 Jul 2021 08:53:53 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5388853 Fill Me Up
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5388863 @ Fill Me Up wrote:

Hi Mary

 

sounds great for those living in the US, but what about those of us in the UK and the rest of Europe?

website to check the repair options in the UK and book a repair using this @ MM1983 wrote:

So, we can safely assume that absolutely nothing is being done to fix the root cause? 

 

Please just come out and say that th ]]> Thu, 29 Jul 2021 18:16:22 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5389329 Agent_Mary <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5389467 Right so having been waiting for almost a year for some, it turns out to be a hardware problem.

We've not had a fully functioning device in all that time and now we have to be without it for maybe weeks.

Don't you feel we deserve to have them swapped out instead for the sake of th ]]> Thu, 29 Jul 2021 21:27:58 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5389467 BillyBean <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5389478 I've said it before. How on earth can this be a hardware problem?

 

It was working fine before a software update. And afterwards it's broken. How would this add up to hardware problems?

 

If so; what's the failing hardware? What is the root cause? What pa ]]> Thu, 29 Jul 2021 21:43:33 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5389478 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5389525 @ Agent_Mary wrote:

Hi,

 

Please visit our web ]]> Thu, 29 Jul 2021 23:20:24 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5389525 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5389907 I can't agree m ore. As someone who disposes of old hardware as soon as I'm comfortable with my new device, I don't have a phone to fall back on. This means if I send my phone off, I have to go buy one anyway as an interim solution.  Either that or have nobody contact me for however long it ]]> Fri, 30 Jul 2021 13:54:44 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5389907 Fill Me Up <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5390180 I've never heard such utter codswallop as the replies from Motorola. Trying to pass it off as a hardware problem. People were using the NFC the day before the update, then update occurs and the following day NFC doesn't work.

NOW DO YOU GET IT, I can't dumb it down any more for you Motoro ]]> Fri, 30 Jul 2021 19:44:44 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5390180 65675754 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5390661 Sat, 31 Jul 2021 16:55:30 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5390661 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5399820 On my phone, NFC didn't work initially. But today I was changing the screen and noticed that the antenna contacts are quite soft and may not fit snugly to the motherboard. I pressed the contacts with my fingernail and checked on my bank card, it worked. I glued a piece of silicone to the back cov ]]> Wed, 11 Aug 2021 07:59:37 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5399820 zhigl <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5399827 That was probably the firmware induced hardware issue.

]]> Wed, 11 Aug 2021 08:04:58 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5399827 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5399840
@zhigl  Can you send a photo of what place you are talki ]]> Wed, 11 Aug 2021 08:20:11 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5399840 Bssego <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5399899 Misspelled, where is the nfc connection?

]]>
Wed, 11 Aug 2021 09:47:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5399899 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5403233 Here you can see the antenna and the place where it goes to the board, but when I was looking for an image of the inside of the phone, I came across a video of the disassembly of the g stylus and there was no antenna at all.@zhigl 's ]]> Tue, 17 Aug 2021 20:32:59 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5405654 Agent_Mary <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5405672 @Agent_Mary Will Motorola guarantee me a free repair i ]]> Tue, 17 Aug 2021 20:52:35 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5405672 Bssego <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5405897 Wed, 18 Aug 2021 05:19:39 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5405897 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5411902 @ Bssego wrote:

@ Chemshop15 wrote:

Dear Agent_Mary,You said that we should send our phones for repair but does Motorola know what the problem is? I'm not goin ]]> Tue, 24 Aug 2021 21:00:27 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5411909 Agent_Mary <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5411935 I own 2 Motorola phones and one Lenovo laptop, but will never buy another of your products.

This whole saga is a fiasco, it's been going on so long that many phones are now or of warranty and you have the nerve to state that the warranty status will be checked before you proceed.

]]> Tue, 24 Aug 2021 21:32:03 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5411935 BillyBean <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5412741 Hello guys, I just wanted to share my experience about the warranty process.

 

So I waited for Motorola internal communication to spread about this issues. About 3 weeks ago I have sent the phone for warranty repair. It got back today. According to service protocol the main b ]]> Wed, 25 Aug 2021 16:37:09 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5412741 Kokr <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5413883 Dear Agent_Mary,

 

Based on the experience of Kokr I don't think that I will send my phone for repair. Better contact Motorola Netherlands and let them send me a new phone and then I will send you my phone. Based on all the (removed) and inability from Motorola in th ]]> Thu, 26 Aug 2021 17:48:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5413883 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5413964 I'm experiencing the same problems after the last update.... Is there any way to undo this update?

]]> Thu, 26 Aug 2021 18:59:03 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5413964 Dutch Dude <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5413973 Thu, 26 Aug 2021 19:04:44 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5413973 Dutch Dude <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5414183 @ Chemshop15 wrote:

Dear Agent_Mary,

 

Based on the experience of Kokr I don't think that I will send my phone for repair. Better con ]]> Thu, 26 Aug 2021 23:22:40 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5414183 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5415138 Hi,

 

I've posted a few pages back that repair is our next step. Our technicians determined, after careful investigation, that the device will need repairs. I understand that some users are hesitant to send their device for repair, but it is still best to go through with the ]]> Fri, 27 Aug 2021 20:59:00 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5415138 Agent_Mary <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5415338 This means at least 3 months without a phone and an unclear repair result. Isn't it better to get our money back straight away? I think there will be satisfaction on both sides.

]]> Sat, 28 Aug 2021 07:20:02 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5415338 Bssego <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5415924 Dear Agent_Mary,

 

First you claim: 'Our technicians determined, after careful investigation, that the device will need repairs'. Of course the investigation was careful, it took them almost a year. It would be much cheaper for Motorola if they just swapped phones. Please let ]]> Sun, 29 Aug 2021 09:50:01 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5415924 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5415926 E-mail from Lenovo Community:

 

Congratulations Chemshop15 !

As the result of your contributions to the community, you have earned a new rank.

& ]]> Sun, 29 Aug 2021 09:53:25 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5415926 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5415939 I received my phone back from second NFC repair. It is working so far. Even after monthly update NFC still operates.

 

But I am still unhappy. I had to use some old laggy phone as a backup all the time I have Moto G Pro. I could have done that without buying motorola. So havi ]]> Sun, 29 Aug 2021 10:23:33 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5415939 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5415941 Part No. SD78C59850 is only the back cover adhesive

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Sun, 29 Aug 2021 10:29:01 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5415941 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5418977 Sorry for jumping in here, I'm in the middle of some support guy talking me through things to try and get my NFC working on my Moto G9 play, he hasn't told me but I'm assuming there is a larger issue here at play. I got a new Moto G9 play and did all the updates, including Android 11, and setup m ]]> Wed, 01 Sep 2021 12:36:04 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5418977 Champers <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5418992 I'm sure Agent_Mary can tell you exactly what's wrong with your (and our) phone. Their technicians performed a careful investigation for almost one year. 

I think she will come with an update very soon.

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Wed, 01 Sep 2021 12:47:27 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5418992 Chemshop15
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5419368 Hello everyone, I'm truly sorry it took so long, but the truth is, this issue is hardware-related. If you want to get NFC working on your G Stylus/G Pro, you will have to have the phone sent for repair. There is no software update that will "fix" this. I'm sorry if that comes across as blunt, but ]]> Wed, 01 Sep 2021 18:18:36 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5419368 MotorolaTom <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5419375 @MotorolaTom    

Cause of malfunction? Ca ]]> Wed, 01 Sep 2021 18:25:36 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5419375 Bssego <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5419422 Honestly they should send out new phones first to those that want to send mobiles back for repair.

 

We shouldn't have to find an old mobile that will tide us over until hopefully the mobile computing comes back fixed.

 

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Wed, 01 Sep 2021 19:05:21 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5419422 Champers
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5419858 As previously stated, some of us (yes me included) will have to buy a new phone as we get rid of old tech as soon as we can. So, question is do I buy the Xiaomi or the Samsung, or do Lenovo / Motorola step up and do the right thing of phone replacements

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Thu, 02 Sep 2021 07:35:08 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5419858 Fill Me Up
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5419871 Thu, 02 Sep 2021 08:02:40 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5419871 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5420196 So we are now told it is a hardware fault...... just think about that, we had working phones and a firmware update 'physically' BROKE yes BROKE the phones NFC. So it would seem Motorolas are so fragile they shouldn't even be leaving the factory if a firmware update can break the phone.

So ]]> Thu, 02 Sep 2021 14:50:24 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5420196 65675754 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5420294 I guess until they face some kind of legal action all we do here on the forum is just for their amusement/entertaining. This being said, not having enough time to spend on this, I will probably simply forget Motorola ever existed as a phone manufacturer and that's it.

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Thu, 02 Sep 2021 16:10:14 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5420294 CristiC
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5439573 Goodbye Motorola and welcome Nokia.

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Fri, 24 Sep 2021 13:07:46 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5439573 Chemshop15
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5454123 @ Hejupitk wrote:

 

My phone must have lost half of its value by now just by laying in its box. There is no use sending it for repair since I ]]> Mon, 11 Oct 2021 15:04:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5454123 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5454151 Hey guys,

long story short, I had to send the phone 3 times to the service. All three times they confirmed that the NFC not working. After 3rd service, they listened to my proposal and let me withdrawal from the purchase contract - returned my money originally paid for purchase.

< ]]> Mon, 11 Oct 2021 15:27:45 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5454151 Kokr <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5454155 Mon, 11 Oct 2021 15:28:51 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5454155 Kokr <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5455005 Today, I sent my phone for NFC repair. We'll see how long it takes and if they are able to fix it. I hope everything will be OK.

 

Generally, the situation is weird. Motorola still sells not working Moto G Pro phones :-/

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Tue, 12 Oct 2021 12:35:04 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5455005 Marcin94
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5455071 @ Kokr wrote:

Hey guys,

long story short, I had to send the phone 3 times to the service. All three times they confirmed that the NFC not workin ]]> Tue, 12 Oct 2021 13:37:30 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5455071 Marcin94 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5455246 @ Kokr wrote:

Hey guys,

long story short, I had to send the phone 3 times to the service. All three times they confirmed that the NFC not workin ]]> Tue, 12 Oct 2021 16:23:04 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5455246 Agent_Jess <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5455259 Hey guys!

 

@Marcin99 - first time phone returned, acording to service report, the main board was replaced. It didn't fixed the problem at all. NFC was still dead. Second time, they replaced some cable and rearanged something. The phones NFC worked very bad for one day. I had ]]> Tue, 12 Oct 2021 16:45:42 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5455259 Kokr <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5456909 I sent the phone 3 times to the server with a non-working NFC, each time it returned with an annotation of the software repair, after 3 repairs I got a new phone, but after updating to the latest security version, NFC stopped working again, I reported to the Motorola service and I am waiting for ]]> Thu, 14 Oct 2021 08:53:29 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5456909 charli75 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5459583 Hello everybody!

 

I've seen that most of the users are having problems with the NFC chip of their Moto G Pro, exactly like me.

 

I'd like to know if it would be possible to ask motorola to give me a refund or to change my device in order to solve this pr ]]> Sun, 17 Oct 2021 20:17:26 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5459583 ghichr <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5459830 Please read the topic.

]]> Mon, 18 Oct 2021 06:47:04 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5459830 MM1983 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5460318 That is the problem. Motorola says they "trying" to fix the phone and is already 1 year now. They still can't fixed it and still asking to send phone to repair center instead swap phone or do a return... As they know phone is faulty and keep selling...

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Mon, 18 Oct 2021 14:54:07 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5460318 anonymous
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5460388 Mon, 18 Oct 2021 16:02:26 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5460388 Marcin94 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5460631 Mon, 18 Oct 2021 20:18:38 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5460631 Dutch Dude <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5460657 @ Dutch Dude wrote:

If the problem is hardware related, then why did NFC stop working right after a security update? It just sounds a bit off.. ]]> Mon, 18 Oct 2021 20:45:13 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5460657 Marcin94 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5463698 UPDATED:

Hi, I got my phone back. It's repaired 😊. They wrote in information for client that the software was changed. However, in details they replaced 3 components including NFC antena. I made a NFC pay today.

]]> Thu, 21 Oct 2021 20:03:29 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5463698 Marcin94 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5463793 turn off smart updates, that's what they fixed me 3 times, every time after the security update the NFC crashed, after replacing it with a new phone and after installing the update it crashed again, now the new phone is in service

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Thu, 21 Oct 2021 21:59:54 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5463793 charli75
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5464117 @ charli75 wrote:

turn off smart updates, that's what they fixed me 3 times, every time after the security update the NFC crashed, after replacing it with ]]> Fri, 22 Oct 2021 10:04:27 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5464117 Marcin94 <![CDATA[ Dot::NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5464150 just september update broke NFC on my phone, but maybe that's not the rule


                    ]]>
                
                Fri, 22 Oct 2021 10:42:06 +0000
                
                    https://forums.lenovo.com/topic/findpost/15004/5033177/5464150
                
                charli75
            
                        
                
                    <![CDATA[
                        Dot::NFC stopped working in moto g pro
                    ]]>
                
                
                    https://forums.lenovo.com/topic/findpost/15004/5033177/5464164
                
                
                    
                
                Fri, 22 Oct 2021 10:54:56 +0000
                
                    https://forums.lenovo.com/topic/findpost/15004/5033177/5464164
                
                Marcin94
            
                        
                
                    <![CDATA[
                        Re:NFC stopped working in moto g pro
                    ]]>
                
                
                    https://forums.lenovo.com/topic/findpost/15004/5033177/5464192
                
                
                    the fact that the process breaks down may be a good lead, because even the rescue option in "Rescue and Smart Assistant" did not help after upl
                    ]]>
                
                Fri, 22 Oct 2021 11:17:12 +0000
                
                    https://forums.lenovo.com/topic/findpost/15004/5033177/5464192
                
                charli75
            
                        
                
                    <![CDATA[
                        Re:NFC stopped working in moto g pro
                    ]]>
                
                
                    https://forums.lenovo.com/topic/findpost/15004/5033177/5464319
                
                
                    Not exactly, check what parts they replaced. There should be SP68C57436 what is NFC antenna in used equipment section. Well, it looks like updating process breaks NFC.

 

I'm wondering if buying a new phone and updating it to the latest version not via Smart Update but with Mo ]]> Fri, 22 Oct 2021 13:56:16 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5464319 Marcin94 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5465259 nothing was replaced, just a newly uploaded software,

I installed 10 updates on my new phone including Android 11, on the second day after installing all the updates (last of September 21), nfc stopped working properly

everything was installed by SmartUpdate

now I'm waitin ]]> Sat, 23 Oct 2021 17:42:18 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5465259 charli75 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5465380 @MotorolaTom  

Sat, 23 Oct 2021 22:09:54 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5465380 Marcin94 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5467716 Tue, 26 Oct 2021 16:56:09 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5467716 LookingForHelp <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5467780 I bought this phone in Feb this year and it worked ok until July when the NFC stopped working. I submitted it for repair and about 8-10 days later I had my phone back with the NFC working. Two months on and the NFC has failed again. I have had to submit it for repair again and be without the phon ]]> Tue, 26 Oct 2021 17:49:52 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5467780 G Pro Oh No <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5467784 To be fair... There is a reason hospitals don't run on consumer electronics...

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Tue, 26 Oct 2021 17:52:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5467784 MM1983
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5467801 [Removed]

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Tue, 26 Oct 2021 18:13:28 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5467801 LookingForHelp
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5467802 Buy a trusty phone with NFC from your local second hand refurbished tech shop, e.g. CEX. You'll have a much better experience IMO. Go to a worker there and explain your situation and ask, what's the cheapest device you offer with NFC capabilities, and test it with the reader before you leave. As ]]> Tue, 26 Oct 2021 18:14:21 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5467802 LookingForHelp <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5467809 Tue, 26 Oct 2021 18:22:57 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5467809 G Pro Oh No <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5467813 @ Marcin94 wrote:

@ G Pro Oh No wrote:

Totally get that but reliable NFC isn't exactly rocket science and should work again after a supposed 'fix'.

Tue, 26 Oct 2021 18:26:48 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5467816 LookingForHelp <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5467823 @ LookingForHelp wrote:

 

Tue, 26 Oct 2021 18:36:21 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5467823 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5467844 Tue, 26 Oct 2021 19:13:03 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5467844 G Pro Oh No <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5469861 @ G Pro Oh No wrote:

Thanks for this but it is hard to know what a 'trusty' phone would be? I have had good experiences with my previous Motos ]]> Thu, 28 Oct 2021 18:52:56 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5469861 LookingForHelp <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5469865 @ LookingForHelp wrote:

@ G Pro Oh No< ]]> Thu, 28 Oct 2021 18:55:12 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5469865 LookingForHelp <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5469887 Thu, 28 Oct 2021 19:22:11 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5469887 G Pro Oh No <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5469915 @ G Pro Oh No wrote:

Very good point. If I had searched about the Moto G Pro I definitely would have seen this and steered clear, as the NFC wa ]]> Thu, 28 Oct 2021 20:10:25 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5469915 LookingForHelp <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5472942 Moto G Stylus 2021 has no NFC, the problem has overwhelmed them and they cannot admit it.

]]> Tue, 02 Nov 2021 07:51:00 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5472942 charli75 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5473973 I have the same problem ...., sudendly NFC doesn't work .... , Any update about any fix ?

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Wed, 03 Nov 2021 10:07:43 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5473973 menaperal
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5473976 it is probably a design error and cannot be repaired

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Wed, 03 Nov 2021 10:14:14 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5473976 charli75
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5474018 Hello, I am now on my second repair and awaiting it coming back from that second repair. If you contact Moto support they will get you to send it to their facility in Ashford using a pre-paid envelope and pick-up from your door. It will be about 10 days without your phone, trust me I know!

< ]]>
Wed, 03 Nov 2021 10:58:13 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5474018 G Pro Oh No
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5474029 @ charli75 wrote:

Moto G Stylus 2021 has no NFC, the problem has overwhelmed them and they cannot admit it.

&nb ]]> Wed, 03 Nov 2021 11:20:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5474029 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5474032 that's right, I didn't read it

 

they should leave it there, they wouldn't lose their good reputation

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Wed, 03 Nov 2021 11:27:21 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5474032 charli75
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5474418 @ charli75 wrote:

that's right, I didn't read it

 

they should leave it there, they wouldn't lose their good reputation

@Agent_Jess  

What's an ignorance! You've rea ]]> Thu, 04 Nov 2021 20:05:32 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5475591 Marcin94 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5477605 I had an email the other day that was promoting a new Motorola, I replied and I replied in a way that the majority of people here feel about how Motorola have treated customers.

 

I find it astounding that they have totally ignored that the fault happens AFTER the updates. Th ]]> Sun, 07 Nov 2021 13:45:55 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5477605 65675754 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5480441 Just an update on my situation. I sent my phone away for its second repair, waited 9 days in total for it to return with  no update on the repair and no warning when it would be sent back. Naturally I was out when they tried to deliver it and then when I went to collect it from the shop I wa ]]> Wed, 10 Nov 2021 12:13:54 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5480441 G Pro Oh No <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5480444 Wake up Lenovo, you're losing customers by the bucket load over this. 

]]> Wed, 10 Nov 2021 12:20:32 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5480444 BillyBean <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5480448 Wed, 10 Nov 2021 12:27:01 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5480448 G Pro Oh No <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5490722 After many e-mails and after a long wait, Motorola proposed a completely different phone model, now I have a fully working phone, I hope it will be permanent

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Mon, 22 Nov 2021 11:51:39 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5490722 charli75
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5495418 Fri, 26 Nov 2021 18:44:30 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5495418 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5497393 Mine dosn't work again after november update. It is the 3rd time.

 

Ohh..

 

 

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Mon, 29 Nov 2021 15:11:01 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5497393 anonymous
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5499979 And Motorola still claims the problem is solved.......................

 

Where are all the Agents (Mary, Rich) when you need them? Please explain us why people (including me) still have problems with the NFC

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Wed, 01 Dec 2021 18:58:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5499979 Chemshop15
<![CDATA[ Dot::NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5501531 @ Chemshop15 wrote:

And Motorola still claims the problem is solved.......................

 

Where are all the Agents (Mary, Rich) wh ]]> Fri, 03 Dec 2021 11:00:53 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5501531 charli75 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5518819 Does anyone know if there is an actual fix for this issue?

 

I bought this phone just over a week ago from a major British retailer and spent a long time setting it up (numerous security updates to install, each followed by a restart, plus the hassle of downloading all of my ]]> Wed, 22 Dec 2021 19:02:42 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5518819 eryteral <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5518922 We are plenty of users in this case with NFC not working suddenly, completely abandoned by Motorola...Never again...

]]> Wed, 22 Dec 2021 21:57:45 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5518922 yann97 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5519013 @ eryteral wrote:

 

I'm pretty livid that I've invested so much time and effort into something that was known to be defective, but before I g ]]> Thu, 23 Dec 2021 00:31:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5519013 Hejupitk <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5519214 How can you give it back and choose another model, mine was in the service three times, after the third shipment, I got a phone from UK distribution, NFC also stopped working, they did not want to return the money, they gav ]]> Thu, 23 Dec 2021 09:22:33 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5519214 charli75 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5519234 Do you know, I think they have just been waiting for Christmas so that they could give us all a new phone on the big day. 🤔

]]> Thu, 23 Dec 2021 10:01:53 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5519234 BillyBean <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5519277 Thu, 23 Dec 2021 11:00:30 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5519277 charli75 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5519316 It's simple, if you are able to return it and get your money back then it's a no brainer. I have returned my phone 3 times now and have a replacement device of the same brand and am just waiting for it to go wrong so that I can get a replacement, which it will inevitably do. So why put yourself t ]]> Thu, 23 Dec 2021 11:43:10 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5519316 G Pro Oh No <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5519356 Thu, 23 Dec 2021 12:36:49 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5519356 eryteral <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5534407 Same here no NFC. Stoped after update.

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Tue, 11 Jan 2022 11:59:36 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5534407 dikruege
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5534444 I had mine repaired all working fine again!

I bought it with Amazon and was fixed by Dynafix. "Refurbished part replaced" 

 

Whatever that means!

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Tue, 11 Jan 2022 12:49:28 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5534444 Menno90
<![CDATA[ NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5534498 Tue, 11 Jan 2022 13:48:39 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5534498 Chemshop15 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5564948 No more comments, people have give up I think? For me: I just bought the OnePlus Nord CE and will never buy Lenovo/Motorola again.

Good luck all.

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Wed, 09 Feb 2022 08:28:17 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5564948 Chemshop15
<![CDATA[ NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5564969 Wed, 09 Feb 2022 09:00:36 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5564969 eryteral <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5656417 Moto G Pro - NFC not working

 

Used to work and just stopped 

 

Moto G Pro (XT2043-7)

Android version 12

Build # S0PRS32.44-11-10-2-6

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Mon, 30 May 2022 20:42:08 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5656417 Morrisn
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5657002 Hi @Morrisn,

 

 Sorry to hear that your phone's NFC is not working. We'll be here to assist you. We have an existing thread regarding this. Can you confirm if t ]]> Tue, 31 May 2022 15:19:19 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5657002 Agent_Jess <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5657158 Not sure if there was an update or not 

Did a factory reset

Still does not work

 

 

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Tue, 31 May 2022 17:59:11 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5657158 Morrisn
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5658258 Motorola don't give a care in the world about how they have treated their customers over this situation. They got the money from the purchases and and basically gave us all the finger and flipped us off. Meanwhile my partner and I have left Motorola behind and gone elsewhere. My partner is also p ]]> Wed, 01 Jun 2022 20:44:25 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5658258 65675754 <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5658284 They've been absolute (Removed ) from start to finish, fobbing us off with one agent after the other pretending to help.

Great products but terrible management practices.

 

Edited for site rule violation - @Bssego wrote:

Hello, has anyone made any progress on the repair? It already works for me and I need to know if it is after some update? Thanks for the info

]]> Tue, 24 Jan 2023 10:00:34 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5869942 Agent_Sandeep <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5870423 The problem is no longer there, NFC works, that's why I'm asking if others do too.

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Tue, 24 Jan 2023 15:51:49 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5870423 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5870483 Still dead for me...

I kinda gave up frustrated

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Tue, 24 Jan 2023 16:36:02 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5870483 dikruege
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5870502 The fix is ​​probably not for everyone, unless it came with an update. Opening the phone and straightening the contacts for NFC helped me, of course with the battery disconnected from the board. I haven't tried NFC in a while, but now it's working again.

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Tue, 24 Jan 2023 16:44:45 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5870502 Bssego
<![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5873558 @Bssego wrote:

The problem is no longer there, NFC works, that's why I'm asking if others do too.

Hi, 

&nb ]]> Fri, 27 Jan 2023 09:22:43 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5873558 Agent_Sandeep <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5873559 @dikruege wrote:

Still dead for me...

I kinda gave up frustrated

Hi, 

Could you please let me know ]]> Fri, 27 Jan 2023 09:24:32 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5873559 Agent_Sandeep <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5898129 Hey guys.

After all that years I have finally found a solution for the problem huraaaa:)

I have purchased Samsung galaxy phone and guess what ? NFC is working yupiii.

motorola - Your service is a joke and what you do to your customers.

I am telling that story for e ]]> Sat, 18 Feb 2023 20:38:31 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5898129 anonymous <![CDATA[ Re:NFC stopped working in moto g pro ]]> https://forums.lenovo.com/topic/findpost/15004/5033177/5899199 @anonymous wrote:

Hey guys.

After all that years I have finally found a solution for the problem huraaaa:)

I have purchased Samsung galaxy phone a ]]> Mon, 20 Feb 2023 07:14:13 +0000 https://forums.lenovo.com/topic/findpost/15004/5033177/5899199 Agent_Sandeep