in Moto X Pure / Moto X Style https://forums.lenovo.com/t5/Moto-X-Pure-Moto-X-Style/Phone-not-repaired-in-over-70-days/m-p/3287219 Moto X Pure / Moto X Style topics Fri, 18 Mar 2016 16:52:37 +0000 449 <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3287219 I submitted my moto x style due to a faulty display on jan 4th. I was told that my phone will be repaired within 15 days max. But it has been more than 2 months now and still my phone is not repaired. and the worst part is your customer support.

I just my phone phone back.

My RMA # is ]]> Fri, 18 Mar 2016 16:52:37 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3287219 chetnxs <![CDATA[ Re: Repair service nightmare ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3287473 Sat, 19 Mar 2016 01:34:04 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3287473 chetnxs <![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3288153 Same here. They're customer support sucks. They closed my RMA after a month that they had it. They still haven't sent mine back. 

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Sun, 20 Mar 2016 05:44:52 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3288153 Seaver
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3289256
wrote:

I submitted my moto x style due to a faulty display on jan 4th. I was told that my phone will be repaired within 15 days max. But it has been more than 2 months now and still my phone is not repaired. and the worst part is your custom ]]> Mon, 21 Mar 2016 15:09:33 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3289256 eaccents <![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3289755 Thank you!

Can you give the contact details of whom you have escalated so that i can follow-up and get answers to my questions.

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Tue, 22 Mar 2016 04:46:33 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3289755 chetnxs
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3289953 Hi Chetan,

 

We have escalated it to the appropriate team for assistance,you will hear from us  very soon.

 

Thanks

Motorola Support 

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Tue, 22 Mar 2016 09:42:18 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3289953 Sandeep33
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3290124 Thank you, received a call from you guys, he said Tue, 22 Mar 2016 14:30:26 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3290124 chetnxs <![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3290127
wrote:

Thank you, received a call from yo ]]> Tue, 22 Mar 2016 14:34:14 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3290127 eaccents <![CDATA[ SCAM: Do Not Pay for Advance service. It's a rip off ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3291773 On 3/14/16 I paid $25 for advance service & $99 & was told that it would be 3-5 business days for my phone to arrive. 7 days later customer svc tells me that the phone will not be shipped untill next week. I was lied to. I want either my phone or my money back. This is a SCAM. I am contac ]]> Thu, 24 Mar 2016 07:48:06 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3291773 T44 <![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3293984 Hey! help me out here.

I went to the service centre on 25th, the guy there told me that the replacement parts request for my phone is still in "pending" status, along with 6 other devices' and 9 others are in transition. The problem here is that, he said they'll no longer provide ]]> Sun, 27 Mar 2016 11:32:39 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3293984 chetnxs <![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3294046 They told me they are out of stock and hopefully get it by the upcoming week

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Sun, 27 Mar 2016 14:10:37 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3294046 Awesomegrutter
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3295420 Hi Chetan,

 

Sorry to hear that,you will hear from our team today.

 

Thanks

Motorola Support 

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Tue, 29 Mar 2016 09:38:39 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3295420 Sandeep33
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3295466 Are you ever going to repair the phone??

Got a call from motorola, i was told to wait another 3,4 days. This is the 6/7th deadline you have missed. :smileymad:

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Tue, 29 Mar 2016 11:01:17 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3295466 chetnxs
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3298111 Lost all the trust on motorola today, it has been almost 3 months now and the guy from customer support called and said it going to take one more month, but i will get extended warranty.

First of all, i am using a borrowed samsung feature phone from three months.

I don't care what is ]]> Fri, 01 Apr 2016 11:26:26 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3298111 chetnxs <![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3298214 Hi Chetan,

 

Believe someone's contacted you sharing an update.

 

Thanks

Motorola Support 

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Fri, 01 Apr 2016 14:15:22 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3298214 Sandeep33
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3298377 They dont repair phones.. they just give you a refurbished one. With hopes that the one they give you isnt also messed up.

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Fri, 01 Apr 2016 17:14:15 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3298377 Shantor88
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3298420
wrote:

They dont repair phones.. they just give you a refurbished one. With hopes that the one they give you isnt also messed up.


That's exactly what happened to me, the refurbished phone arrived broken. Now I'm almo ]]> Fri, 01 Apr 2016 18:32:06 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3298420 aji5 <![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3302256 Hi Sandeep

I need an update about the replacements parts.

Thank you

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Thu, 07 Apr 2016 12:54:04 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3302256 chetnxs
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3302315 Hi Chetan,

 

Hope,someone from the team have reached you sharing an update.

 

Thanks

Sandeep

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Thu, 07 Apr 2016 14:27:50 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3302315 Sandeep33
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3304593 Hi Sandeep,

Thanx for your help.

I will collect the device tomorrow, but I'm concerned about the ectension of warranty, Because i submitted the phone on 4th of jan but the job sheet says 23rd of jan.

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Mon, 11 Apr 2016 12:31:08 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3304593 chetnxs
<![CDATA[ Re: Phone not repaired in over 70 days ]]> https://forums.lenovo.com/topic/findpost/1912/3287219/3304617 Hi Chetan,

 

Do not worry, I will be checking the same with the service team and update you back very soon.

 

Thanks

Motorola Support 

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Mon, 11 Apr 2016 13:20:16 +0000 https://forums.lenovo.com/topic/findpost/1912/3287219/3304617 Sandeep33