in Moto G4 / Moto G4 Plus / Moto G4 Play https://forums.lenovo.com/t5/Moto-G4-Moto-G4-Plus-Moto-G4-Play/Moto-G4-plus-random-power-off-weird-battery-issues/m-p/3809660 Moto G4 / Moto G4 Plus / Moto G4 Play topics Mon, 18 Sep 2017 01:02:13 +0000 MotoG4thGen <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3809660 [oldimg]png[/oldimg]

 

Phone randomly turns off, especially when camera is engaged but also at other times. Battery stats show a drain on the battery but not full loss of charge. This started very suddenly and is getting worse. Factory reset and battery calibration did not solve the i ]]> Mon, 18 Sep 2017 01:02:13 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3809660 celtron <![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3810460 My wife's G4 started doing this, it's awful. Unfortunately it was out of waranty.

 

I tried two different replacement batteries on Amazon, they're both crap and one even dies at 90% charge now.

 

Contact support while you still can, the problem will only get worse until yo ]]> Mon, 18 Sep 2017 14:51:37 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3810460 phalkon30 <![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3902721 Sat, 09 Dec 2017 13:44:38 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3902721 Aryanpoudel <![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3918764 MIne started doing this recently as well, not related to battery consumption, which is still ok. But random shut offs of the phone and then not restarting unless plugged in make it more than a simple battery issue. 

 

I see no response from Motorola to this thread.

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Sun, 24 Dec 2017 21:54:45 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3918764 erackley
<![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3946235 Same problem with my phone too. This happen more when notification arrive.

 

Motorola doesnt seem to have solution for this.

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Thu, 18 Jan 2018 04:35:39 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3946235 tusharchavan
<![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3964514 Hi everyone, 

 

I have a Motorola Moto G4 Plus with the same problem. The mobile switch off before the battery life ends. 

 

Can anyone help me to solve the problem?

My mobile is still in warranty.

 

Thanks in advance.

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Thu, 01 Feb 2018 17:42:27 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3964514 Mandragor
<![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3964559 Thu, 01 Feb 2018 18:35:11 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3964559 celtron <![CDATA[ Moto g4 plus random shutdowns and faulty camera flash. ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3968498
I bought my moto g4 plus in may 2016. I am One of the first to buy this phone when I was launched because of my trust in the brand MOTOROLA. Since past 6 months I am facing these 2 issues:

1. Camera flash isn’t working properly. It flashes a Yellow tinged light and the photos taken wit ]]>
Mon, 05 Feb 2018 10:09:31 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3968498 minhas
<![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3969036
wrote:

Hi everyone, 

 

I have a Motorola Moto G4 Plus with the same problem. The mobile switch off before the battery life ends. 

 

Can anyone help me to solve the problem?

My mobile is ]]> Mon, 05 Feb 2018 16:07:52 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3969036 Agent_Swaraj <![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3980887 I sent mine in and they sent me another that does exactly the same.

 

This a.m. I took it off charger and within minutes the battery dropped to almost nothing. It's the hardware. Motorola offered me a 3rd MOTOG4Plus but wanted me to pay $$$. 

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Wed, 14 Feb 2018 23:52:47 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/3980887 Magus9
<![CDATA[ Re: Moto g4 plus random shutdowns and faulty camera flash. ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/3980891 Apparently it is a problem with MotoLenovo hardware 

I have  same issues in replacemen phone  sent. Apparently, running out the warranty clock is their idea of a solution to this problem. We should try and find out what percentage of MotoG4+ owners are experiencing this and t
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                Thu, 15 Feb 2018 00:03:23 +0000
                
                    https://forums.lenovo.com/topic/findpost/2059/3809660/3980891
                
                Magus9
            
                        
                
                    <![CDATA[
                        Re: Moto g4 plus random shutdowns and faulty camera flash.
                    ]]>
                
                
                    https://forums.lenovo.com/topic/findpost/2059/3809660/3981191
                
                
                    
wrote:

Apparently it is a problem with MotoLenovo hardware 

I have  same issues in replacemen phone  sent. Apparently, running out the warranty clock is their idea of a solution to this problem. We should try and f
                    ]]>
                
                Thu, 15 Feb 2018 08:58:33 +0000
                
                    https://forums.lenovo.com/topic/findpost/2059/3809660/3981191
                
                Agent_Swaraj
            
                        
                
                    <![CDATA[
                        Re: Moto G4 plus random power off, weird battery issues
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                    https://forums.lenovo.com/topic/findpost/2059/3809660/4014818
                
                
                    Same problem with my phone too. I visited the Mumbai (Patel) authorized service center. It seems every other person is being asked to change their battery. They don't even diagnose the situation. Very disappointing?

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Sat, 17 Mar 2018 10:27:58 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/4014818 DeepaliS
<![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/4014820 Sat, 17 Mar 2018 10:31:38 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/4014820 DeepaliS <![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/4078798 I have got the same issue with Moto G4 Plus. It randomly shuts down... When i open the camera, play games, it keeps on shutting down itself even when the batt is 64% or even 80%. I have to running start my phone i.e. plug the charger in and then switch it on. Then only i can do all the calls, vid ]]> Wed, 16 May 2018 18:01:32 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/4078798 Lalkhuptong <![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/4080815
 wrote:

I have got the same issue with Moto G4 Plus. It randomly shuts down... When i open the camera, play games, it keeps on shutting down itself even when the batt is 64% or even 80%. I have to running start my phone i.e. plug the ch ]]> Fri, 18 May 2018 14:08:29 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/4080815 Agent_Swaraj <![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/4115610 It's becoming obvious that they aren't giving this issue enough attention and won't. I've seen so many complaints about the hardware on this phone I can't believe it didn't get recalled. No one Ive researched has had any of these problems resolved. They just keep wanting more information from the ]]> Wed, 20 Jun 2018 14:32:36 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/4115610 Ghostmilk <![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/4202973 Tue, 11 Sep 2018 19:53:14 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/4202973 Bibleman66 <![CDATA[ Re: Moto g4 plus random shutdowns and faulty camera flash. ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/4202974 hi my name is norman my phone has been doing that now ever sense the update they sent to moto  phones I contacted them No one has responded  did you get a request to update your phone last year as well

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Tue, 11 Sep 2018 19:57:47 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/4202974 Bibleman66
<![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/4420312 I have got the same issue with Moto G4 Plus. It randomly shuts down... When i open the camera, play games, it keeps on shutting down itself even when the batt is 50% or even 95%. I have to start my phone by pluging the charger in and then switch it on. Then only i can do all the calls, vide ]]> Fri, 03 May 2019 11:24:58 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/4420312 ParagS <![CDATA[ Re: Moto G4 plus random power off, weird battery issues ]]> https://forums.lenovo.com/topic/findpost/2059/3809660/4551125 just wondering, has anyone solved this problem by simply bringing your phone to a 3rd party and had another battery put in the phone for the fix? or have you done this and did the phone continue to shut off? just wondering. thanks.

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Wed, 16 Oct 2019 19:51:25 +0000 https://forums.lenovo.com/topic/findpost/2059/3809660/4551125 PearlCellular