in Moto Z² Play https://forums.lenovo.com/t5/Moto-Z²-Play/Moto-Z2-Play-mic-not-working/m-p/4034421 Moto Z² Play topics Thu, 05 Apr 2018 13:17:37 +0000 MotoZ2Play <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4034421 I'm having the same problem with Moto Z2 Play :X

 

Edited: The post was in a thread on the Moto Z community. Moved to the correct community and edited title to match the correct phone model and issue.  -JM

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Thu, 05 Apr 2018 13:17:37 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4034421 FabianoPereira
<![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4035899 Hello FabianoPereira,

 

Please go to the Device Help app on your phone and do a hardware test on microphone. Let me know what the result is.

Fri, 06 Apr 2018 18:11:38 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4035899 Agent_JM <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4036926 Also, if you have a case on the phone, make sure it does not block either of the two mic pickups on the phone. In fact, I'd do a test without any case on the phone at all, and see if their is a difference in behavior.

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Sat, 07 Apr 2018 22:39:03 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4036926 rbkirk
<![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4037167 Hi, I also have this problem where in calls I can hear the other person but they can't hear me. The mic hardware test comes back fine.

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Sun, 08 Apr 2018 07:20:52 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4037167 Tallybee
<![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4037378 I have tried a different SIM card, safe mode and done a factory reset. Everything is up to date. Still no improvement. This just randomly started yesterday. I know the mic is functional, as apps that require voice input (Shazam, OK Google etc) are completely fine. I've been told by web chat with ]]> Sun, 08 Apr 2018 14:53:53 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4037378 Tallybee <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4041035
 wrote:

I have tried a different SIM card, safe mode and done a factory reset. Everything is up to date. Still no improvement. This just randomly started yesterday. I know the mic is functional, as apps that require voice input (Shazam, ]]> Wed, 11 Apr 2018 17:20:16 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4041035 Agent_JM <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4084907 Tue, 22 May 2018 14:43:06 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4084907 garcialr <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4136237 Hi.. I'm having exactly the same problem..  hardware test for mic is fine.. has anyone been able to successfully fix this issue?

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Tue, 10 Jul 2018 00:40:26 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4136237 Dina911
<![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4137123 Hi Dina911,

 

Thanks for posting on this thread. I'd like to confirm, are you also having an issue with the mic during a phone call? Have you tried testi ]]> Tue, 10 Jul 2018 17:37:41 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4137123 Agent_Rich <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4139786 Fri, 13 Jul 2018 02:18:07 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4139786 Dina911 <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4143045 Hi Dina911,

 

Thanks for trying. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Ple ]]> Mon, 16 Jul 2018 20:10:55 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4143045 Agent_Rich <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4238109 I'm having the same issue but my mic will only ever pick up sound when I literally yell in the mic. It is not something broke in the phone I replaced my phone because it was doing that and my current one which is the replacement is doing the same thing. I have done multiple device help tests on m ]]> Mon, 15 Oct 2018 07:42:03 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4238109 DustinRD <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4238499 Hi DustinRD,

 

Thanks for posting. I'm curious, when did you first notice this issue? Are you experiencing this with both incoming and outgoing calls? If ]]> Mon, 15 Oct 2018 15:28:23 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4238499 Agent_Rich <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4238522


 wrote:

Hi DustinRD,

 

Thanks for posting. I'm curious, when did you first notice ]]> Mon, 15 Oct 2018 15:46:40 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4238522 DustinRD <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4239589 Hi DustinRD,

 

Thanks for trying in safemode. I need to make sure on this one, please help me answering the following questions. Are you having the same ]]> Tue, 16 Oct 2018 15:51:32 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4239589 Agent_Rich <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4338277 I have the same problem! simply out of nowhere mic stopped working. No one listens to me, nor does it sound on WhatsApp. Videos made by Instagram also do not work. Audio from the mic is only captured in the following situations: Video recording by WhatsApp and the camera. outside this does not wo ]]> Tue, 22 Jan 2019 02:08:18 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4338277 VHTeles <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4338947 Hi VHTeles,

 

Thanks for posting. I'd like to confirm, does the mic ]]> Tue, 22 Jan 2019 18:41:35 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4338947 Agent_Rich <![CDATA[ Microphone on calls not working ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4387832 Apparently when I try to call someone, they cannot hear me, but I can hear them clear as day.

 

I have called three different people and same results. 

 

I rebooted phone (3x) and it didnt change a thing. 

I even did a factory reset and still nothing. 

 

]]> Wed, 20 Mar 2019 17:42:16 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4387832 OUfan75 <![CDATA[ Re: Microphone on calls not working ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4387936 Hi OUfan75,

 

Thanks for posting. Please try the Microphone in the ]]> Wed, 20 Mar 2019 20:01:06 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4387936 Agent_Rich <![CDATA[ Re: Microphone on calls not working ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4397506 I'm having the same problem as well.  Yesterday around 4pm EST my microphone stopped working properly.  This is a Moto Z2 force.  The microphone picks up a little sound but certainly not enough to easily decipher a conversation.

 

I have tried:

-restarting

-safemode

]]> Tue, 02 Apr 2019 17:41:16 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4397506 pkulenka <![CDATA[ Re: Microphone on calls not working ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4397512


 wrote:

I'm having the same problem as well.  Yesterday around 4pm EST my microphone stopped working properly.  This is a Moto Z2 force.  The microphone picks up a little sound but certainly not enough to easily decipher a conve ]]> Tue, 02 Apr 2019 17:45:17 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4397512 sajokaz <![CDATA[ Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4480079 I've tried everything I've sent on the forums and it's not working. Please help

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Fri, 19 Jul 2019 01:40:42 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4480079 Blaze32
<![CDATA[ Re: Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4480613 Hi Blaze32,

 

Thanks for the post, just merged your post here. May ]]> Fri, 19 Jul 2019 17:15:57 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4480613 Agent_Rich <![CDATA[ Re: Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4482700 Mon, 22 Jul 2019 17:19:04 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4482700 Blaze32 <![CDATA[ Re: Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4483502 Hi Blaze32,

 

Were these regular phone calls or VOLTE calls? Do you ]]> Tue, 23 Jul 2019 15:11:46 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4483502 Agent_Rich <![CDATA[ Re: Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4483559 Tue, 23 Jul 2019 16:24:49 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4483559 Blaze32 <![CDATA[ Re: Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4484666 Hi Blaze32,

 

Can you please check if there's any dirt or lint in t ]]> Wed, 24 Jul 2019 18:04:55 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4484666 Agent_Rich <![CDATA[ Re: Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4484678 Wed, 24 Jul 2019 18:15:01 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4484678 Blaze32 <![CDATA[ Re: Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4485456 Hi Blaze32,

 

Thanks for checking. In this case, I would recommend ]]> Thu, 25 Jul 2019 15:24:25 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4485456 Agent_Rich <![CDATA[ Re: Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4485472 Thu, 25 Jul 2019 15:45:15 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4485472 Blaze32 <![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4493398 I had the same issue going on with my Motorola Z2 Force microphone, it was kind of weird at first because people could not hear me on calls on on any voice notes in any apps , but if i recorded a video , the sound was clear and loud, after much research found out that my phone has 3 different mic ]]> Sun, 04 Aug 2019 07:33:45 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4493398 MAYHEM_2019 <![CDATA[ Re: Moto z Play 2 mic not working after hardware update and reboot ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4537602 My daughter's phone recently updated and her phone began doing this immediately after.  I'm not sure if it has anything to do with it, but it works fine if she turns on the speaker.  Otherwise I can't understand a thing she says on a call. 

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Fri, 27 Sep 2019 21:12:10 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4537602 amywd27
<![CDATA[ Re: Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4539179 Hi amywd27,

 

That's odd. Is this intermittent and limited to some c ]]> Mon, 30 Sep 2019 14:00:39 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4539179 Agent_Rich <![CDATA[ Re: Moto Z2 Playnot working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/4580331 I have tried everything previously suggested, safe mode, clean mic, cleaned speaker, took case off, did the mic/speaker test.  I cant hear the other person but they can hear me. If I use the speaker or video option I can hear them just fine.

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Thu, 21 Nov 2019 21:47:00 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/4580331 Pam68
<![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5001506 Mon, 24 Feb 2020 19:49:56 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5001506 PMillah <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5006619 Thu, 05 Mar 2020 21:26:14 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5006619 AndriodMotoRachel <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5010822 Fri, 13 Mar 2020 18:16:47 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5010822 Mr Shaky Cat <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5013563 Hi Mr Shaky Cat,

 

If microphone is failing in the test, it's possible a hardware failure. You can try doing a factory data reset without restoring apps (Settings > System > Reset > Fac ]]> Wed, 18 Mar 2020 19:58:01 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5013563 Agent_Rich <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5014313 Thu, 19 Mar 2020 20:58:05 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5014313 Mr Shaky Cat <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5017730 Hi,

 

You may contact us here on this link. Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

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Wed, 25 Mar 2020 20:45:23 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5017730 Agent_Rich
<![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5026940 I experience since today a similar problem with my Z2 play. I cannot be heard by others through phone, messenger or whatsapp voice communication. However, I can record video's with voice, Shazam works, hardware test of the mic is ok ... 

What is strange is that when I use it as a phone ]]> Thu, 09 Apr 2020 13:09:17 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5026940 PitSwinnen <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5026945 I now checked with an external mic and that works fine. 

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Thu, 09 Apr 2020 13:15:52 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5026945 PitSwinnen
<![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5027896 Hi PitSwinnen,

 

Thanks for posting on the thread. Does it only happen with those apps you mentioned? You can test the microphone in the Device Help app > Hardware Test > Microphone. Let m ]]> Fri, 10 Apr 2020 16:09:34 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5027896 Agent_Rich <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5028367 That's what I meant with hardware test: I did that and it works. 

It's only when using phone/whatsapp/messenger that sound does not go through. If I record a video, I clearly hear the sound. So if there is only one mic in a Z2 play, then it's due a software issue I suppose. 

Sat, 11 Apr 2020 12:47:48 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5028367 PitSwinnen <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5029575 Hi PitSwinnen,

 

Thanks for confirming. At this point I suggest doing factory data reset. Kindly backup your files but it is recommended not to restore your apps/backup before testing the microp ]]> Mon, 13 Apr 2020 14:15:46 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5029575 Agent_Rich <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5031195 Wed, 15 Apr 2020 13:19:51 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5031195 PitSwinnen <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5031242 Hi PitSwinnen,

 

It sounds like a hardware failure with the front microphone. Make sure you did not restore your apps/backup after doing the factory data reset. That should fix it, otherwise, I ]]> Wed, 15 Apr 2020 14:14:29 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5031242 Agent_Rich <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5125644 I found this on another forum, but it's the only thing that's worked for me, and has so much less hassle than a factory reset! 

Settings>System>Advanced>Reset Options>Reset WiFi, mobile & Bluetooth

 

I don't know why it works but it's the second time in ]]> Mon, 24 Aug 2020 18:59:31 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5125644 ConnieDobbs <![CDATA[ Re:Moto Z2 Play mic not working. ]]> https://forums.lenovo.com/topic/findpost/2316/4034421/5126482 Hi ConnieDobbs,

 

Thank you for sharing what works for you. I hope other user will find it helpful as well. Appreciate it. Thanks!

 

Best regards,
Rich
Motorola-Lenovo Sup ]]> Tue, 25 Aug 2020 17:34:26 +0000 https://forums.lenovo.com/topic/findpost/2316/4034421/5126482 Agent_Rich