in Moto G5S / Moto G5S Plus https://forums.lenovo.com/t5/Moto-G5S-Moto-G5S-Plus/G5S-Plus-with-dust-in-camera-INCREDIBLE/m-p/3849724 Moto G5S / Moto G5S Plus topics Sat, 21 Oct 2017 23:22:06 +0000 Moto_G5S_G5S_Plus <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3849724 4 days with this phone and dust particles have been put into the camera lens, how is this possible in a "phone resistant to dust and water"?

 

And not im not the only one with this problem, check this reports on Twitter:

wrote:

not for the moment since the amount of dust is not much, but little by little it is entering more and it will end up affecting image quality obviously


Thanks.

 

Can all of you please make ]]> Mon, 23 Oct 2017 16:46:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3851452 MattForumsMngr <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3851736 but the imei will be seen by all publicly? 

 

G5S Plus does not appear on the phone type list

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Mon, 23 Oct 2017 19:55:29 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3851736 FinalLuis
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3851739 Today my friend was watching over my device and find out dust over in camera. Really disgusting,  moto guys yall need to improve the build quality for real 

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Mon, 23 Oct 2017 19:57:07 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3851739 Chetan2050
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3851742 Yes off course . Your camera quality sucks to Nokia 1 mega pixel after dust

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Mon, 23 Oct 2017 19:59:01 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3851742 Pradeep0710
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3851749 a one more report:

 

https://mobile.twitter.com/Rutik_Pol/status/913635952614006785

]]> Mon, 23 Oct 2017 20:03:09 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3851749 FinalLuis <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3851778 Ok, noticed this on mine as well. Bought it 3 days ago, and there is dust in the left camera.

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Mon, 23 Oct 2017 20:32:24 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3851778 AerovetteAB
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3851780 Well, I updated my profile. But, since G5S Plus wasnt there in the owned phones, I had to select G5 plus.

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Mon, 23 Oct 2017 20:35:11 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3851780 AerovetteAB
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3852687 Having same issue with camera dust within the first 4days only. Feeling frustrated this time with moto.. More over screen burn is also happening some times . But i want this camera dust issue fixed and get my set replaced.

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Tue, 24 Oct 2017 11:41:23 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3852687 SohamBiswas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3852905  

[oldimg]JPG[/oldimg]

 

                                                                                                                                                                                                                                                              ]]> Tue, 24 Oct 2017 14:56:21 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3852905 ragavveera <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3853226

< ]]> Tue, 24 Oct 2017 19:14:32 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3853226 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3853237 Does anyone know what this hole is?

 

[oldimg]png[/oldimg]

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Tue, 24 Oct 2017 19:19:30 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3853237 Rafalex
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3853335 Ok, I can only guess

1- probably the camera microphone (not sure, probably not)

2- heat removal orifice for the phone.

 

Again, only guess, but I doubt it is liked to the camera area.

]]>
Tue, 24 Oct 2017 20:41:11 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3853335 AerovetteAB
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3853475 Its secondary mic

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Wed, 25 Oct 2017 00:29:02 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3853475 thanos_61
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3853568 I too have dust in the camera. What should i do?

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Wed, 25 Oct 2017 03:23:58 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3853568 ragavveera
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3854247 I too have dust inside my camera. It's only been a week since I purchased this phone.

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Wed, 25 Oct 2017 15:56:30 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3854247 s_p
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3854539 D: a lot of dust, 

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Wed, 25 Oct 2017 19:23:47 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3854539 FinalLuis
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3854542   then, what are we going to do? as you could see this is ]]> Wed, 25 Oct 2017 19:26:17 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3854542 FinalLuis <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3854556 Wed, 25 Oct 2017 19:37:58 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3854556 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3854979 Moto g5s plus using in 15 days, but the back side camera lens inter in dust particles?

 

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Thu, 26 Oct 2017 05:15:00 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3854979 Saikadam6
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3855466
wrote:

 &n ]]> Thu, 26 Oct 2017 14:02:49 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3855466 MattForumsMngr <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3855688 Ok, thanks!

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Thu, 26 Oct 2017 16:31:39 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3855688 FinalLuis
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3856052
wrote:

4 days with this phone and dust particles have been put into the camera lens, how is this possible in a "phone resistant to dust and water"?

 

And not im not the only one with this problem, check th ]]> Thu, 26 Oct 2017 20:26:29 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3856052 Agent_JM <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3856186  And for what is it useful? Or What is the use of this?

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Thu, 26 Oct 2017 23:13:34 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3856186 FinalLuis
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3857042 one more image

 

[oldimg]JPG[/oldimg]

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Fri, 27 Oct 2017 16:41:25 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3857042 FinalLuis
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3857751 I have the same problem with my Moto G5S Plus. I bought it from amazon and noticed the problem after a few days. I got a replacement from amazon thinking it was a manufacturing defect but the replaced new phone has the same problem. The dust is not visible in photos because of the dual cameras. T ]]> Sat, 28 Oct 2017 11:49:27 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3857751 sidmo1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3857796 HELLO MOTO ,

 YOU CERTAINLY HAVE DESIGN FLAW RELATED TO YOUR CAMERA ....... IST QUALITY 

2ND HOW DUST GETS ACCUMULATED WITHIN 12 DAYS OF PURCHASING YOUR PRODUCT . INTO CAMERA

3RD WHY YOU DONT PROVIDE ANTI SCRATH LENS FOR CAMERA WHEN ITS BACK IS RAISED .... THIS WOULD HAVE BEEN D ]]> Sat, 28 Oct 2017 13:10:34 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3857796 Pradeep0710 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3857868 So reply is someone having India Variant and facing that problem
Thanks. ]]>
Sat, 28 Oct 2017 14:39:38 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3857868 _ashish
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3857870 Sat, 28 Oct 2017 14:42:15 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3857870 s_p <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3857872 Yes It is The Fault Also in Products "Made In India" .

But Don't Replace It, Because Its The Best Phone In This Price Range

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Sat, 28 Oct 2017 14:45:57 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3857872 thanos_61
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3857917 [oldimg]JPG[/oldimg]I purchased it from Amazon India two weeks back.

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Sat, 28 Oct 2017 15:34:03 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3857917 ragavveera
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3857957 I previously did not want to accept it, but without a doubt it is something that can no longer be denied, MOTOROLA IS FALLING

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Sat, 28 Oct 2017 16:14:08 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3857957 FinalLuis
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3858324 So I'm going to throw in the dice and ask for a replacement from amazon. Going to be a pain transferring all the data again, and will lose the amount I spent on the tempered glass.
Hopefully, the phone that i receive will be from the batch without the issue.

]]>
Sun, 29 Oct 2017 06:22:06 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3858324 AerovetteAB
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3859184
wrote:

Does anyone know what this hole is?

 

[oldimg]png[/oldimg]


Microphone for noise cancelling.
Most phones I've seen have it at the top instead, though my wife's Moto G5+ has it on the back ]]> Mon, 30 Oct 2017 05:33:24 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3859184 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3859187


wrote:
MattForumsMngr Moto_JM we are waiting for your response Wed, 01 Nov 2017 14:16:44 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3861984 FinalLuis <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3863492 We are definitely wasting our time guys, the ghost screen problem of the G4 Plus was more serious and nothing was ever done in its manufacture, also the easily scratched lenses of all moto devices in the past year.

 

Motorola leaves much to be desired lately both in ]]> Thu, 02 Nov 2017 15:57:26 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3863492 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3864229 Manufacturing defect in phone, Dust is covering camera lense from inside gradually.

And worst part is i can't replace this phone with amazon as the replacement period is over.
Moto you have to replace the defected phones, else people will take action on this things. Fri, 03 Nov 2017 08:47:03 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3864229 ashwaniomgupta <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3864342 "Same problem faced"

Shame on Motorola 

Made in India phone 

 

Worst call center service experience

 

 

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Fri, 03 Nov 2017 11:20:50 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3864342 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3864347 Img to re- dust inside d camera lens within 10 days of use

 

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Fri, 03 Nov 2017 11:27:36 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3864347 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3864525 Im from Mexico, phone made in China and same problem

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Fri, 03 Nov 2017 14:21:57 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3864525 Rafalex
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3865269 My camera bump glass also has such dust since it's delivered and now it's increasing day by day. Please provide any solution for it. I didn't expect such issue from Motorola. It's disgusting it will literally effect camera performance. 

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Sat, 04 Nov 2017 06:35:05 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3865269 Sahilchachere8
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3865300 We dont expect such manufacturing defect from a company like motorola
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Sat, 04 Nov 2017 07:28:12 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3865300 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3865445 #iamalsofacingthisproblem

sir i bought moto g5s plus , later i noticed dust in camera lense

what is the solution for this because if we go to service center they will open up the phone

and eventually dust and water proof.

 please help !!!!!!!

 

 

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Sat, 04 Nov 2017 12:26:23 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3865445 NikhilKarande
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3865448 sir i am also facing dust problem in rear lense in my moto g5s plus

and i also have updated my profile.

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Sat, 04 Nov 2017 12:28:28 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3865448 NikhilKarande
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3865449
and i also have updated my profile.
]]>
Sat, 04 Nov 2017 12:28:58 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3865449 NikhilKarande
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3865587  I buyed my desired feature moto smartphone Moto g5s plus on October 16 from Amazon india. 

 

But after few days , now i am facing the issue i. e Dust in the camera lens has arrived. I am also using the bumperd back cover which covers camera lens and also tempered g ]]> Sat, 04 Nov 2017 15:31:41 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3865587 sachincr <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3865593 I have the dust in the monochrome camera. On which one do others have the dust?  ]]> Sat, 04 Nov 2017 15:42:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3865593 ragavveera <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3865603 Dear motorola n admin of d group,

 

Ru u sleeping¿¿¿??? or just enjoying  that ur customers r facing problems because of ur manufacturing  defect in the product motorola moto g5S+  

 

Although u n ur company  claimed tht the phone is water n dust proof ...

so how is ]]> Sat, 04 Nov 2017 15:55:07 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3865603 Adydas <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3866503 Mine may also soon be affected. I think I see dust on the black plastic of the viewfinder which will probably fall onto the glass. I'll update if it does.

 

EDIT: Yeah, I definitely have dust  on my camera. I only see a couple specks but I've only had it a day!

 

I' ]]> Sun, 05 Nov 2017 22:53:18 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3866503 william102000 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3866663 Do tell us if it works out.

]]>
Mon, 06 Nov 2017 05:31:59 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3866663 AerovetteAB
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3866687 A friend has only covered the microphone and has apparently stopped the dust.

 

Look at the photos, in all photos the dust goes from top to bottom, so we could clearly assume that the problem is the microphone.

 

Anyway, this should not happen and I'm still waiting for Mot ]]> Mon, 06 Nov 2017 05:59:30 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3866687 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867240


wrote:

A friend has only covered the microphone and has apparently stopped the dust.

 

Look at the photos, in all photos the dust goes from top to bottom, so we could clearly assume that the problem is the microphone.

Mon, 06 Nov 2017 15:39:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867240 MattForumsMngr
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867289 Is it possible  tht all the profiles of all the person complaining  for the problem is incomplete  ??

]]>
Mon, 06 Nov 2017 16:26:59 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867289 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867320
wrote:

Is it possible  tht all the profiles of all the person complaining  for the problem is incomplete  ??


It's possible - yours is. :D

 

I was responding to a previous questio ]]> Mon, 06 Nov 2017 16:57:17 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867320 MattForumsMngr <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867348 Is that secure to update the Serial/IMEI of our phone under profiles?
Also you have told to submit phone for service centers for repairs. Can i know whether the repair will be made without heating or moulding or you are going replace the handsets? ]]>
Mon, 06 Nov 2017 17:13:19 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867348 sachincr
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867360


wrote:

wrote:

A friend has only covered the microphone and has apparently stopped the dust.

 

Look at the photos, in all photos the dust goes from top to bottom, so we ]]> Mon, 06 Nov 2017 17:24:47 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867360 FinalLuis <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867379


wrote:

And who assures me that the next one will not have this problem?

 

 


wrote:

wrote:

A friend has only covered the microphone and has apparently stopped the dust.

 

Look at the photos, in all photos the dust goes from top to bottom, so we ]]> Mon, 06 Nov 2017 18:30:40 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867427 Finaldark <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867636


wrote:
Can i know whether the repair will be made without heating or moulding or you are going replace the handsets?

Heating or moulding:? what are you talking about?

They may have to heat the adhesive to take i ]]> Mon, 06 Nov 2017 23:54:20 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867636 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867690 Where's the guarantee that some adhesive they put will solve it? Besides, adhesive? Safer to have the phone come complete from the factor ]]> Tue, 07 Nov 2017 01:51:45 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867690 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867740


wrote:

wrote:
Can i know whether the repair will be made without heating or moulding or you are going replace the handsets?

 heationg or moulding:? what are you ]]> Tue, 07 Nov 2017 03:13:55 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867740 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867756 YOUR SERVICE CENTRE INITAALY TRY TO BLUFF BY SAYING DUST IS OUT OF WARRANTY THING AS  IT IS A EXTERNAL PROBLEM .

LATER WHEN I GOT ANGRY THEY TOOK IN WARRANTY ...

]]> Tue, 07 Nov 2017 03:45:00 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867756 Pradeep0710 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867761 Otherwise moto admin n motorola won't take ur case in consideration
No matter what ever d fault n whoever is responsible for tht..
??? ]]>
Tue, 07 Nov 2017 03:51:33 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867761 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867790 A worthy video to watch... 

https://youtu.be/Z7ruxeDF2dU

 

]]> Tue, 07 Nov 2017 04:35:31 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867790 Adydas <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3867938 Tue, 07 Nov 2017 09:04:54 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3867938 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868392
wrote:
And run the risk of the error propogating? This is a manufacturing defect. It has to be solved where the defect is occurring, that is, the manufacturing plant.
Where's the guarantee that some adhesive they put will solve it? Beside ]]>
Tue, 07 Nov 2017 17:57:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868392 STDog
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868399
wrote:

please do not put incoherent things, there is no point of comparison between these 2 things


What is incoherent?

Someone asked about heating and moulding. I pointed out that they have to heat it to ]]> Tue, 07 Nov 2017 18:03:06 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868399 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868400 As its a manufacturing  defect why shld we accept repaired n reassembled phone although we customers paid full amount for such a defective mobile...

]]>
Tue, 07 Nov 2017 18:03:36 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868400 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868414
wrote:

A worthy video to watch... 

https://youtu.be/Z7ruxeDF2dU


Here's one without all the talking.

wrote:


wrote:

please do not put incoherent things, there is no point of comparison between these 2 things


What is incoherent?


Wed, 08 Nov 2017 06:17:50 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868934 Rafalex
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868939  


wrote:
You miss the point. Again.

As a customer of a phone where the flaw has been determined within 2 weeks of purchase, am I not entitled to a new, fresh phone from the plant with the problem completely solved?
< ]]> Wed, 08 Nov 2017 06:32:05 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868939 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868944 Did u did tht ?? 

N did u got success in stoping d  dust? 

 

]]>
Wed, 08 Nov 2017 06:35:38 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868944 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868950
wrote:

Did u did tht ?? 

N did u got success in stoping d  dust? 

 


Yes, but this is the most homemade (and stupid) solution I've ever used on a phone

 

But w ]]> Wed, 08 Nov 2017 06:41:57 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868950 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868965 because they delete the message from this user? this message is more informative than what the agents have said, here the message:

 

 

ATTENTION MOTO G5S PLUS USERS:

 

Cover the rear microphone hole with contact paper, tape, or ]]> Wed, 08 Nov 2017 07:04:38 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868965 Finaldark <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868970


wrote:

because they delete the message from this user? this message is more informative than what the agents have said, here the message:

 

 

ATTENTION MOTO G5S PLUS USERS:< ]]> Wed, 08 Nov 2017 07:14:57 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868970 Finaldark <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3868971


wrote:


Typical of Motorola, they do not report anything but if they delete messages


Yes, that post was mine, but well what are we going to do, this is the solution, cover the hol ]]> Wed, 08 Nov 2017 07:18:15 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3868971 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3869932


wrote:

Cover the rear microphone hole with contact paper, tape, or any thing

 

 

or WAIT! maybe they want to add a perfectly cut adhesive inside the box from now on


Covering ]]> Wed, 08 Nov 2017 22:16:25 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3869932 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3869938


wrote:

 


wrote:

wrote:

please do not put incoherent things, there is no point of comparison between these 2 things Wed, 08 Nov 2017 22:21:32 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3869938 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3869949


wrote:
As a customer of a phone where the flaw has been determined within 2 weeks of purchase, am I not entitled to a new, fresh phone from the plant with the problem completely solved?

No, you are not entitled to a replacement. ]]> Wed, 08 Nov 2017 22:32:02 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3869949 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3870057


wrote:

No, you are not entitled to a replacement. The warranty covers repairs.
They could replace with a refurbished device if they determine it's more cost effective, but unlikely that they would replace with brand new.< ]]> Thu, 09 Nov 2017 02:02:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3870057 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3870213

Covering the noise cancelling microphone would make for terrible calls, at least for the person you are trying to talkk to.

]]> Thu, 09 Nov 2017 06:13:40 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3870213 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3870221
wrote:

Covering the noise cancelling microphone would make for terrible calls, at least for the person you are trying to talkk to.


I had thought the same but no, I compared and verifie ]]> Thu, 09 Nov 2017 06:22:04 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3870221 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3870866


wrote:

wrote:

Covering the noise cancelling microphone would make for terrible calls, at least for the person you are trying to talkk to.


Thu, 09 Nov 2017 17:07:42 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3870866 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3870880
wrote:

wrote:

No, you are not entitled to a replacement. The warranty covers repairs.
They could replace with a refurbished device if they determine it's more cost ]]> Thu, 09 Nov 2017 17:21:42 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3870880 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3872526 I have the same issue I don't know how dust went inside the camera... Motorola guys are you sleeping or your customer is not your priority?? Someone at least reply with some solution.. i feel like i have made a mistake by choosing this phone for my self


]]> Sat, 11 Nov 2017 06:11:00 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3872526 KunalMavani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3873190 Same problem with me ???????

]]>
Sun, 12 Nov 2017 04:11:18 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3873190 jai782
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3873263 The phone isnt dust and water resistant.

]]>
Sun, 12 Nov 2017 09:04:54 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3873263 hriship20
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3874820 When we can see the dust clearly, the camera also does which ruins picture quality ]]> Mon, 13 Nov 2017 20:49:39 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3874820 Rutikb747 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3874976
wrote:

The phone isnt dust and water resistant.


Has anyone seen a recent water test?

I've seen a few where it was submerged for a bit and worked fine after drying the outside.

But I don't know ]]> Tue, 14 Nov 2017 00:12:52 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3874976 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3875589 @Matt

@Moto_JM

 

Ok, this is probably the most disappointing experience ever. Lenovo, and Motorola, you have serious issues to sort out else your customer base will shrink drastically. Better read this:

 

   I went to a "Lenovo and Motorola AUTHORISED SERVICE CE ]]> Tue, 14 Nov 2017 14:57:51 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3875589 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3878252


wrote:

_JM

 

Ok, this is probably the most disappointing experience ever. Lenovo, and Motorola, you have serious issues to sort out else your customer base ]]> Thu, 16 Nov 2017 16:13:16 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3878252 FinalLuis <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3878256 Alright, I got my phone "cleaned" and received today.

Dust is gone, but I know it will come back (since obviously the service centre kids didn't know what exactly the solution should be for the problem because motorola hasn't given them the solution).

 

Yet to do a rea ]]> Thu, 16 Nov 2017 16:16:50 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3878256 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3878267 Thu, 16 Nov 2017 16:21:23 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3878267 KunalMavani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3878273


wrote:
How much time they took to clean the dust?

2 days.

This, though, they were prompt.

]]> Thu, 16 Nov 2017 16:23:17 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3878273 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3878283 Same goes for me as well
I did visit the service centre, they removed it. It was good for a week then again dust inside the lens.

Motorola at its worst..

Moto x4 is IP68, G5S PLUS is nothing even worse than the G5..

]]>
Thu, 16 Nov 2017 16:28:52 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3878283 Rutikb747
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3878458
wrote:

Dust is gone, but I know it will come back (since obviously the service centre kids didn't know what exactly the solution should be for the problem because motorola hasn't given them the solution).


Others hav ]]> Thu, 16 Nov 2017 19:24:12 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3878458 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3878906 1- reduces call quality
2- reduces recording quality.
]]>
Fri, 17 Nov 2017 07:52:22 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3878906 AerovetteAB
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3879709


wrote:
Issue is that it:
1- reduces call quality
2- reduces recording quality.

Well i dont know, i have covered the microphone and compared the call quality without covering and covered and I not found a no ]]> Sat, 18 Nov 2017 00:59:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3879709 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3879727


wrote:
Issue is that it:
1- reduces call quality
2- reduces recording quality.

I expected that too, but other have said it had no effect.

It's at least worth a try. See if you can tell the differ ]]> Sat, 18 Nov 2017 01:50:46 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3879727 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3879807


wrote:

wrote:
Issue is that it:
1- reduces call quality
2- reduces recording quality.

I expected that too, but other have said it had no effect.
]]> Sat, 18 Nov 2017 04:58:52 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3879807 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3880048 It's a month and today I found dust in the camera glass when it was bright sun light. Now what Moto???.

]]>
Sat, 18 Nov 2017 13:21:54 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3880048 Bhaviksolanki1
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3880311  I also have the same problem

Is there is any solution for it

]]>
Sat, 18 Nov 2017 19:19:38 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3880311 Shashwatg
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3880423
wrote:


Yeah, cool. Will try that. Once my new case comes, I will try to fit some thin porous/stringed cover within the case, will see if that works.


Well porous would let dust th ]]> Sat, 18 Nov 2017 23:09:38 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3880423 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3880570 Sun, 19 Nov 2017 04:53:16 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3880570 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3880823 I tried covering the camera microphone hole, and there is noticeable drop in audio volume in video recordings.

]]>
Sun, 19 Nov 2017 14:36:08 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3880823 AerovetteAB
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3881814 Mon, 20 Nov 2017 13:40:21 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3881814 Yograj1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3881944
wrote:
I think the dust is entering from 3.5mm headphone jack which is just above the cameras. Has anyone else tried to clean it from the jack with pressurized air????

No, the dust enters through the microphone located abo ]]> Mon, 20 Nov 2017 15:41:29 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3881944 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3881951


wrote:

I tried covering the camera microphone hole, and there is noticeable drop in audio volume in video recordings.


Yes, in videos the audio quality decreases, but i do not record videos every day so it does not a ]]> Mon, 20 Nov 2017 15:44:32 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3881951 Rafalex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3881955 Mon, 20 Nov 2017 15:45:38 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3881955 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3881960


wrote:
Should I cover that mic hole with tape??

Yes, with tape or contact paper (transparent adhesive paper)

]]>
Mon, 20 Nov 2017 15:49:19 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3881960 Rafalex
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3882687 Tue, 21 Nov 2017 01:46:08 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3882687 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3882749 Tue, 21 Nov 2017 03:40:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3882749 Yograj1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3883132 Same problem with my device

]]>
Tue, 21 Nov 2017 12:19:11 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3883132 Yograj1
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3883133 Tue, 21 Nov 2017 12:21:28 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3883133 Yograj1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3883134 Tue, 21 Nov 2017 12:21:29 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3883134 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera in just 5 days? ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3884631 i feel very bad about moto..

Dust particals are appeared in camera bump only in 5 day use...

]]>
Wed, 22 Nov 2017 14:35:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3884631 Yograj1
<![CDATA[ Re: G5S Plus with dust in camera in just 5 days? ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3885633
https://goo.gl/forms/KYv9E0sqSSbDRbvl1 ]]> Thu, 23 Nov 2017 08:16:10 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3885633 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3885968 I purchased g5s plus on 12.11.2017 and with in six days of use i.e on 18.11.2017 there was dust in left rear camera.when I went to the Moto service centre in Ghaziabad in India,they advised that they will clear the dust by opening the phone and without any assurance that same problem will not occ ]]> Thu, 23 Nov 2017 13:57:27 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3885968 ARUN2681 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3886648 If we cover the mic above camera we wont be able to use our phones for calling in loudspeaker mode. When we use loudspeaker mode it disables the primary mic and uses the one above the camera. This is another drawback of covering the mic above camera.

]]>
Fri, 24 Nov 2017 04:15:32 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3886648 Abhay51
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3886709 So how to fix this issue, will motorola serivce center help in this  

]]>
Fri, 24 Nov 2017 06:17:37 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3886709 rhushikeshapte
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888623
htt ]]>
Sun, 26 Nov 2017 05:55:24 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888623 Bhaviksolanki1
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888632
wrote:
Guys please fill up the form I have created. We need maximum number of users for the same to put our issue in front of Moto rola.

They are already aware and have acknowledged the issue. They just don't have a fix ro ]]> Sun, 26 Nov 2017 06:08:39 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888632 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888635


wrote:

I purchased g5s plus on 12.11.2017 and with in six days of use i.e on 18.11.2017 there was dust in left rear camera.when I went to the Moto service centre in Ghaziabad in India,they advised that they will clear the dust by opening th ]]> Sun, 26 Nov 2017 06:13:00 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888635 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888642 Sun, 26 Nov 2017 06:27:15 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888642 Adydas <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888646 Even Moto X4 has such problems
All these are strategies to cheat consumers by selling online defective product ]]>
Sun, 26 Nov 2017 06:35:45 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888646 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888648 Sun, 26 Nov 2017 06:38:26 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888648 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888655 I have fill-up the form.. guys please fill the form and submit so that we can take some action against them its a request


wrote:
That's why I created the form . If we get good entries then we can file a suit against them
Sun, 26 Nov 2017 06:50:07 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888655 KunalMavani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888656 mat the forum manager
moto JM
Moto expect
all r deaf n making motorola deaf also
All known for cheating consumers ]]>
Sun, 26 Nov 2017 06:50:16 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888656 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888781
wrote:

wrote:
Guys please fill up the form I have created. We need maximum number of users for the same to put our issue in front of Moto rola.

They are already aware ]]> Sun, 26 Nov 2017 10:35:41 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888781 AerovetteAB <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3888973


wrote:


And your microphone hole covering idea isn't working, and my phone has been serviced.  Dust particles of greater size have entered.


Still getting dust with the mic ho ]]> Sun, 26 Nov 2017 15:40:18 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3888973 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3889255 First time moto user brought it after lot of research.....Its a powerful package....But disappointed with its build quality....Just a month and dust in camera unit...its very disappointing and dust is getting worst day by day inside both the lense unit(I use it mostly indoor and carefully). ]]> Sun, 26 Nov 2017 21:34:11 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3889255 Yash7200 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3889263 After owning at least 10 Motorola smartphones between my wife and I and being a huge fan, this news of dust in the camera is disheartening. I ordered a g5s+ last week after breaking my 3rd 2015 Moto X pure (Best phone ever!) and stumbled into this thread after ordering it. 

 

It reall ]]> Sun, 26 Nov 2017 21:37:48 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3889263 Chatchie <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3889358


wrote:
Its better to take them to consumercourt because motorola is known for cheating customers
Even Moto X4 has such problems
All these are strategies to cheat consumers by selling online defective product

What ]]> Mon, 27 Nov 2017 00:05:27 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3889358 FinalLuis <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3889363


wrote:

wrote:

wrote:
Guys please fill up the form I have created. We need maximum number of users for the same to put our issue in ]]> Mon, 27 Nov 2017 00:11:25 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3889363 FinalLuis <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3889374
check the forum ]]>
Mon, 27 Nov 2017 00:29:41 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3889374 Adydas
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3889376 Mon, 27 Nov 2017 00:30:25 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3889376 Adydas <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3889548 Hello,

 

There is a similar issue with my MOTO G5s Plus device.

Dust is behind(inside) the main camera lens.

 

I bought the same device few months back and had the same issue within a week, so I requested to replace and after lots of long conversations and a lot more ]]> Mon, 27 Nov 2017 05:08:37 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3889548 Raj9592 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3889549 Hello,

 

There is a similar issue with my MOTO G5s Plus device.

Dust is behind(inside) the main camera lens.

 

I bought the same device few months back and had the same issue within a week, so I requested to replace and after lots of long conversations and a lot more ]]> Mon, 27 Nov 2017 05:10:37 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3889549 Raj9592 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3890200 I am also getting the same prob plz do something Motorola otherwise I will take the whole thing to a new level and then u will apologize . Worst company (Chinese ) very bad response till now but if u still don't do anything then just wait and watch,.

]]>
Mon, 27 Nov 2017 15:51:16 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3890200 Adarshp6
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3890203 Mon, 27 Nov 2017 15:53:25 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3890203 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3891377 I have also same issue with camera dust on it what the hell moto is doing.. lava ka phone tere moto se acha he.. replace my phone otherwise we will do a case against you

 

]]>
Tue, 28 Nov 2017 15:24:10 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3891377 Bn31
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3892006 I had a Moto G2 that I loved. Great phone, decent enough camera and it was particularly nice that it came with very little bloatware. So when I needed to buy a new one due to memory issues, I went for the G5s Plus, which has great paper reviews. Looking around for a case I ended up here, and afte ]]> Tue, 28 Nov 2017 23:25:27 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3892006 SoLongFarewell <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3892918
wrote:

It's very disappointing to see a solid brand do this to itself. I just switched to another one.


It's not a solid brand doing it to itself. It's the kind of stuff that happens when a company is bought.
Wed, 29 Nov 2017 15:36:53 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3892918 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3893047 Wed, 29 Nov 2017 17:22:26 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3893047 SoLongFarewell <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3893114 Am I right to say the dust issues are recurring only on Indian Units? It appears that people in the UK or Europe region appear to not have the issue. I have gone ahead and purchased the g5s plus yesterday. Please inform me if people who bought a g5s plus from Motorola UK or Amazon UK have the iss ]]> Wed, 29 Nov 2017 18:03:57 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3893114 JamesRLS <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3893132 I have a response from UK . With the same problem.
Name :William
Email : (removed)
Purchase duration : 1 month

 

  • Edited for Privacy: Please do not publish any personal information in the public forums.  -JM
]]> Wed, 29 Nov 2017 18:13:32 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3893132 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3893134 I have a response from UK . With the same problem.
Name :William
Email : (removed)
Purchase duration : 1 month

 

  • Edited for Privacy: Please do not publish any personal information in the public forums.  -JM
]]>
Wed, 29 Nov 2017 18:13:52 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3893134 Bhaviksolanki1
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3893142 May I know where you purchased your g5s plus from? I purchased from Motorola UK and I'm extremely concerned now. 


wrote:

I have a response from UK . With the same problem.
Name :William
Email : (removed)
Purchase d ]]> Wed, 29 Nov 2017 18:25:41 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3893142 JamesRLS <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3893231 I am from India. I created a form week ago to get the list of people facing the problem. In that response William from UK wrote ,he got dust in 2-3 weeks.


wrote:

May I know where you purchased your g5s plus from? I purchased from Moto ]]> Wed, 29 Nov 2017 19:33:24 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3893231 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3894902 This is a **bleep**ty, **bleep**ty service from Motorola.

Bought this phone with a lot of expectation, over Xiomi A1 for what, stupid dust?

U promoted this device heavily, as a camera centric phone, not caring about simple issues like dust resistant.

And now its the camera getti ]]> Fri, 01 Dec 2017 11:39:07 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3894902 Akash2611 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895006 Similar problem: dust particles in camera lens. And yeah, it is hampering photo quality.

What to do now? Disappointed by the build quality of the phone 

:(

]]> Fri, 01 Dec 2017 13:49:57 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895006 Himanshu_63 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895023 That response is from me! I was just wondering if you could edit my email out. I'd rather not have it on an open forum. Thanks :)

]]>
Fri, 01 Dec 2017 14:11:52 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895023 william102000
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895169
wrote:

Am I right to say the dust issues are recurring only on Indian Units? It appears that people in the UK or Europe region appear to not have the issue. I have gone ahead and purchased the g5s plus yesterday. Please inform me if people ]]> Fri, 01 Dec 2017 16:36:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895169 FinalLuis <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895194


wrote:

That response is from me! I was just wondering if you could edit my email out. I'd rather not have it on an open forum. Thanks :)


One more reason not to fill out forms from random people on the web.

]]> Fri, 01 Dec 2017 17:00:19 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895194 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895197  

One more reason not to fill out forms from random people on the web.



person wrote UK in the country section.


wrote:

Fri, 01 Dec 2017 17:03:04 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895197 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895223
wrote:

person wrote UK in the country section.


 You posted his email address from the form to the forum here. TWICE!

Then it got ]]> Fri, 01 Dec 2017 17:44:45 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895223 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895231 Fri, 01 Dec 2017 17:50:00 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895231 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895236 I am very sorry for that. But I am not able to see the edit option here. Don't worry .  But I have got only 17 entries only. Today I called the consumer protection office and told them about this. They have registered the complain. Soon will get some reply.

]]> Fri, 01 Dec 2017 17:57:04 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895236 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895262 That's interesting, where does it say your phone is manufactured in?

]]>
Fri, 01 Dec 2017 18:21:13 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895262 JamesRLS
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895263 William, may I know where you purchased your g5s plus from? 

]]>
Fri, 01 Dec 2017 18:22:24 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895263 JamesRLS
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895264 India

]]>
Fri, 01 Dec 2017 18:22:38 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895264 Bhaviksolanki1
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895500 Hi guys,

 

I know this situation with the dust buildup in the camera can be really frustrating. We are aware of this concern and we recommend that you process a service/repair request at your local Motorola center.

 

Regards,

JM

Motorola Support

]]>
Fri, 01 Dec 2017 22:33:05 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895500 Agent_JM
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895660 Sat, 02 Dec 2017 04:35:53 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895660 KunalMavani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895681 We are aware that we can go to a nearby service center for this issue.
But that is NOT A PERMANENT SOLUTION.
Can u guys even confirm that u are working to provide a permanent solution for this?
]]>
Sat, 02 Dec 2017 05:05:47 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895681 Akash2611
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895682 Your statement sound like you are saying "go **bleep** yourself" kindly provide us the permanent solution ]]> Sat, 02 Dec 2017 05:07:55 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895682 KunalMavani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3895689 Guys 

I think they don't have any solution for this defect. They have already sold so many units of g5s plus and neither they want to acknowledge thier fault. As it may result in negative marketing for them. Nothing is affecting them...untill this issue is raised to another level.

]]>
Sat, 02 Dec 2017 05:22:04 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3895689 ARUN2681
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3896236 So it's been a week since I got my phone. I pulled it out of the box and put a small piece of packing tape over the rear mic. I've been remolding a bathroom all week and the dust and insulation has been flying. I'm happy to report that although my speaker grills are full of dust there isn't a spe ]]> Sat, 02 Dec 2017 23:00:10 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3896236 Chatchie <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3896316 I am also haveing same problem my Moto G5 S plus back camera glass is filled with dust. I gave it to service center. But after 5 day's again it got dust inside. What to do now.

]]>
Sun, 03 Dec 2017 03:01:11 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3896316 Sandy21883
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3896481 Chatchie, I believe UK and US users are not affected by this dust issue, through the thousands of european and american reviews i have read for this phone, none are experiencing this issue. It must be a manufacturing defect in the Indian region, as the g5s plus phones for the indian market are ma ]]> Sun, 03 Dec 2017 10:26:16 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3896481 JamesRLS <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3896623 I had no idea that only Indian markets were affected by the dust issue. I'll pull the tape off and see what happens.

 

I'm still not going to deal with the terrible camera tho. I understand it's a low tier phone but the even a 2 year old Moto G4 can shoot a better pic. 

]]>
Sun, 03 Dec 2017 13:52:20 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3896623 Chatchie
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3896895 The very first post on this thread is from Mexico, so no, it's not only phones sold in India.

]]>
Sun, 03 Dec 2017 19:23:34 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3896895 SoLongFarewell
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3896897 Third and fifth posts are from the US.

]]>
Sun, 03 Dec 2017 19:25:28 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3896897 SoLongFarewell
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3897227 i m also facing same problem with my not only one but with my three devices .

but i thought that its only for my model but here are so many cases like this .

very disappointed with this model.

i was huge fan of motorola but after this i will think before buying motorola devices ]]> Mon, 04 Dec 2017 07:41:59 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3897227 mk8285 <![CDATA[ Screen kind of flickers, dust inside one of camera lens ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3897524 My moto G5S plus screen kind of flickers sometimes during watching videos. It happens when there is sudden change of color in videos. I don't know why this happens, but its frustating. never expected it to happen in Motorola Phone, I still have Moto G 1st gen and that is still working fine. Pleas ]]> Mon, 04 Dec 2017 12:54:01 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3897524 KUNUNG <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3904141 As instructed by them i gave my phone for service to the authorized service center on 5/12/17 regarding the camera dust issue. When i asked about the status today they said that they still trying to open my phone and they could not tell when it will get ready. I have my international travel plans ]]> Mon, 11 Dec 2017 06:36:45 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3904141 ragavveera <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3904146 There is no point telling this **bleep**ers anything as they won't help you out for your issue as they are not concern about any **bleep** thing whatever people who bought moto g5s plus going through.. their job was to sell the product and they sold thats its now whatever we as a customer going t ]]> Mon, 11 Dec 2017 06:42:44 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3904146 KunalMavani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3904151 Mon, 11 Dec 2017 06:46:47 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3904151 ragavveera <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3904153 Second mistake: Giving it to service. ]]> Mon, 11 Dec 2017 06:47:50 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3904153 ragavveera <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3904731


wrote:

As instructed by them i gave my phone for service to the authorized service center on 5/12/17 regarding the camera dust issue. When i asked about the status today they said that they still trying to open my phone


Mon, 11 Dec 2017 15:24:10 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3904731 STDog
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3904738 HaHa.. Anyways i have to wait..

]]>
Mon, 11 Dec 2017 15:29:38 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3904738 ragavveera
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3904749
wrote:

HaHa.. Anyways i have to wait..


We all have to wait when dealing with OEM repairs.

At least you had a service center you could get to. Many would have to ship it to a center, so add another week fo ]]> Mon, 11 Dec 2017 15:36:47 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3904749 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3904764 I had the tape off my mic for 3 days and got a super tiny piece of dust in the camera so the US units aren't safe. Between the absolutely terrible camera and the dust issue I couldn't deal with it. I've since sold the phone and bought an LG G6. Good luck to everyone, Moto/Lenovo has lost me as a ]]> Mon, 11 Dec 2017 15:54:51 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3904764 Chatchie <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3904857 That is extremely unfortunate. I have been using my brand new g5s plus for the past week with no dust issues, I am sad to hear it did not work out for you. I will update you if my EU g5s plus comes in contact with the dust issue.

 

Kind regards,

 

James

]]>
Mon, 11 Dec 2017 17:10:25 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3904857 JamesRLS
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3907344 I have had my taape on since a week after receiving it from dust cleaning in the service centre and some signifiantly large  dust particles have gone in, so i don't think the mic hole is the only inlet.

 

Still awaiting a reply from you there, Moto. And lenovo.

]]>
Wed, 13 Dec 2017 17:27:10 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3907344 AerovetteAB
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3907897 I got a call from the service center stating that they had damaged the screen and it had gone blank while they were trying to open it by heating. They had told me to wait for 4 more days to replace the screen. :(

]]>
Thu, 14 Dec 2017 05:35:45 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3907897 ragavveera
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3907901 Thu, 14 Dec 2017 05:40:53 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3907901 KunalMavani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3907906 Thu, 14 Dec 2017 05:49:43 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3907906 ragavveera <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3912698 Yes, my photos are starting to look faded and foggish.


wrote:

Thanks for reporting -- we'll look into this.

 

Does this have an impact on the photos you take?

 

Thanks,

 

- Matt


Tue, 19 Dec 2017 02:45:55 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3912698 JAYT33 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3912715 Yes, I'm from India and I've this problem too.

]]>
Tue, 19 Dec 2017 03:05:13 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3912715 JAYT33
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3913152 Yes it impacts on photos clearity.....so when will u r company will fix these issue

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Tue, 19 Dec 2017 11:59:45 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3913152 maadilsheikh
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3913316 witch batch have this problem ? 

I have xt1805 4gb ram 32gb

I am littlebit worry that my phone get the same problem 

http://www.phonemore.com/motorola-moto-g5s-plus-xt1805-32gb/specs ]]> Tue, 19 Dec 2017 15:08:39 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3913316 mitchel1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3914121 When I try to register my phone with CORRE T credentials this keeps showing "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again"

]]> Wed, 20 Dec 2017 07:38:52 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3914121 JAYT33 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3914275 I have brought Moto g 5Splus on 14th Oct 2017. After using for few days I recognise that the image quality of  photos were very poor, colour saturation and contrast was also very dull. 5mp shooter were taking pretty much good quality photos as compared to Moto g 5 plus dual 13 mp shooter. This wa ]]> Wed, 20 Dec 2017 10:52:01 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3914275 Sanket21 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3919128 Mon, 25 Dec 2017 13:13:26 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3919128 ARUN2681 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3919563 What for version you guys have ?

 

XT1802 Brazil 

XT1803 Europe

XT1804 think this version is the problem dust in camera (They sell this also as refurbished phone )

XT1805 Europe

XT1806 USA< ]]> Tue, 26 Dec 2017 01:37:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3919563 mitchel1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3922786 Are you mad .. buying a new phone and after that we will get a repaired phone fcuk off bc

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Thu, 28 Dec 2017 21:25:40 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3922786 Bn31
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3922787 Plzz **bleep** off ter khud ka hoga then janega

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Thu, 28 Dec 2017 21:27:11 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3922787 Bn31
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3922813 Sir after repaired phone again dust is gone inside so we will do it again and again are you gone of your mind.. dont worry we will file complain in consumer court .. then see what your company in india will get ..so quickly reply with a proper one time solution or get the consequences

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Thu, 28 Dec 2017 21:51:34 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3922813 Bn31
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3922818 Thu, 28 Dec 2017 21:54:23 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3922818 Bn31 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3923265 I have the same problem and the dust is inside the lens, i cannot wipe it. It was there since i had unboxed the phone, that means it came from the company itself. Initially i thought its normal and can be ignored. But when i compared pics taken by my phone with the pics taken by my friend's phone ]]> Fri, 29 Dec 2017 10:13:51 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3923265 Moto_Ani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3925331 I just read through this form thread after posting how to complete registration. I just purchased this phone (g5s) christmas to replace an Apple phone for their lack of transparency of the battery issues. I can not support them for not being honest and wanted a mid range android unlocked phone an ]]> Sun, 31 Dec 2017 20:46:31 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3925331 reyrey71 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3925605 Looks like XT1804 Have this problem with dust in camera

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Mon, 01 Jan 2018 14:54:55 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3925605 mitchel1
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3927274 The service centre cleaned the dust and gave it back. They had damaged my screen and replaced it a new screen when trying to open it. My phone was with them for 15 days. Now again the dust entered and covered the camera. What should i do now? Should i give the phone again to service and wait for ]]> Wed, 03 Jan 2018 09:00:13 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3927274 ragavveera <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3927293 I am using Moto g5s plus device and facing the CAMERA IN DUST PROBLEM please solve this problem

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Wed, 03 Jan 2018 09:15:05 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3927293 Saikadam96
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3927297 Wed, 03 Jan 2018 09:21:25 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3927297 ragavveera <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3932840 i have same probleam but now how to solve this problem 

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Sun, 07 Jan 2018 16:49:32 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3932840 Bhautikgajera
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3935921
wrote:

i have same probleam but now how to solve this problem 


No permanent fix yet.

 

]]> Tue, 09 Jan 2018 19:43:01 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3935921 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3941694 Even I too have the same problem, i havepurchased mobile on 14th October, 2017. After 15 days of purchase i have found the dust in camera then i approched Amazon, but they said that because of their only 10 days of replacement policy they can't do anything. So i approched Motolora service centre ]]> Sun, 14 Jan 2018 16:42:15 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3941694 Sanjeeth212 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3941717 I am having same issue. Camera have dust from inside. Due to this picture quality is affecting. You will not notice it until you compare with other phone(same model without camera dust). Motorola don't have the solution till now. And now Im tired of complaining again and again to Motorola. Iam us ]]> Sun, 14 Jan 2018 17:09:32 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3941717 Moto_Ani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3941720 We ll approach consumer court.

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Sun, 14 Jan 2018 17:14:15 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3941720 ragavveera
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3941722 Definitely please

 

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Sun, 14 Jan 2018 17:17:41 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3941722 Moto_Ani
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3947613 I was purchased on 11/10/2017 and i am facing problem with camera not working, dust in camera. when i was went to service center they have refused to replace mobile. in service center  i have seen 10 people having same problem also motorola refused to replace. now my mobile is with service center ]]> Fri, 19 Jan 2018 06:01:12 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3947613 skende77 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3963043 Hey Bro, your post is very serious to me. I had dust inside camera, went to centre they cleaned it up. Same happened with me too they ruined my display and fingerprint scanner after lot of customer care executive talks I have submitted to service center again. Now I am praying. 

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Wed, 31 Jan 2018 16:49:53 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3963043 JAY6621
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3966935 I am facing the same problem of dust in camera lens even when dust is removed once in service centre...!!

Please do needful moto...!!!

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Sat, 03 Feb 2018 16:57:33 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3966935 Chirayu2141
<![CDATA[ Moto G5s plus, Dust in rear camela ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3968567 I heard that Moto camera is very well but the 1st experience is very worthless. I have Moto g5s plus. In the back camera lenses there were dust enters and week the camera clarity. I gave the service station for 5 times but they only clean the camera lenses but they don't able to find out that fro ]]> Mon, 05 Feb 2018 11:12:09 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3968567 ArpitSorathia <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3985624 dust in camera... picture quality at worst level.   refund my money. i bought this **bleep** for a good camera.. 

 

dust in camera. low light pictures.  worst in-depth camera. 

 

why are you calling this a camera phone btw ?

 

i want refund. refund ]]> Mon, 19 Feb 2018 10:25:31 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3985624 hardik9099 <![CDATA[ Dust in camera lense ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3988446 hello Moto...

I found dust in newly purchased Moto g5 s plus...

It's hardly two weeks ago I purchased that...

And suddenly I found dust in back camera lense with dust...what to do now...how to claim that where to claim for the same....

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Wed, 21 Feb 2018 09:50:03 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3988446 Rajeevpatidar
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3992918 Does this problem affect picture quality in long term?

I am also facing a similar problem but I don't mind having some dust inside my camera unless it affects the images taken by the camera.

Can any long term user (who is also facing similar problem) reply?

Also is the dust only ]]> Sun, 25 Feb 2018 11:42:22 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3992918 Vbhv <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3992945 @vbhv

Yes it does affect quality. It completely ruins the lightings and become blur.

No.. not only left But in both sensor Dust gets collected. I was having Dust in right sensor. service center Removed it.

Now I am seeing it in Right side. So it is life long process to go servic ]]> Sun, 25 Feb 2018 12:53:00 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3992945 JAY6621 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3993181 I'm also having the same issue. What should I do now ?

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Sun, 25 Feb 2018 18:07:48 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3993181 Cutie_0921
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3993551
]]> Mon, 26 Feb 2018 04:18:42 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3993551 skende77 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3993762 Mon, 26 Feb 2018 09:06:46 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3993762 Pradeep0710 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3994042 Yes the phone's post processing makes the pictures taken in Moto g5s plus worse please resolve this issue

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Mon, 26 Feb 2018 13:23:34 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3994042 Aravind_Alex
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3994910 Hello,

There is a similar issue with my MOTO G5s Plus device.
Dust is behind(inside) the main camera lens.

I bought the same device few months back and had the same issue within a week, so I requested to replace and after lots of long conversations and a lot more requests, my dev ]]>
Tue, 27 Feb 2018 04:40:45 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3994910 Raj9592
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/3995527 Yes

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Tue, 27 Feb 2018 16:08:27 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/3995527 Prashantsagar5
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4004368 Wed, 07 Mar 2018 20:06:31 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4004368 nirbantop1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4014508 Hi Team!

I have the Moto g5s plus and three months into purchasing the phone, I notice there is dust on the camera on the right. This is quite disappointing as I've used Moto g2 phone earlier and I have always had a good experience. This is the only reason I went for a new Moto again. I met ]]> Sat, 17 Mar 2018 01:17:04 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4014508 Sindhuchandran <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4014510 Sat, 17 Mar 2018 01:19:55 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4014510 Sindhuchandran <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4014685 Matt,

 

It has been more than 6 months that the Consumers are raising an issue regarding the Dust accumulation in the rear camera. I Recently Bought this new phone and having the same issue. I spoke to the Customer Care executive regarding the same and She assure that this issue has b ]]> Sat, 17 Mar 2018 07:37:23 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4014685 Mohitiyer <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4014825 I went to the service center and they told me they will replace the lens. the service agent wasn't even sure about it. He first told me they will clean the lens then told me replace. But they are not sure if the issue will be fixed by doing that. This sucks! You create a product and if there is a ]]> Sat, 17 Mar 2018 10:37:33 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4014825 Sindhuchandran <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4017916 Hello!

I purchased the mobile from vadodara, india.

 

After purchasing the device, i started to read about the issues(out of curiosity) and came across this problem, and then saw the possible work around of applying tape at the back microphone.

 

I did that (applied ]]> Tue, 20 Mar 2018 15:18:10 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4017916 Soulgrass <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4018083 Hello guys,

 

We recommend submitting your phone for repair. The repair centers are equipped to correct this problem. If you encounter a repair center that does not know how to fix this issue OR if the issue continues even after repair, please send an email to supportfor ]]> Tue, 20 Mar 2018 17:24:20 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4018083 Agent_JM <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4023341 Dust entered in rear camera second time. first i got  cleaned it by service center but dust still enters. what to do? how to replace phone?

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Sun, 25 Mar 2018 17:11:18 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4023341 deepak2290
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4028849 Fri, 30 Mar 2018 20:01:00 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4028849 Adorableanand00 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4030934 Hello everyone I want to convey a message regarding the camera dust. The Moto has got a solution for the same. Go to the service center and tell them to repalce the metal back. It will solve the dust problems. I changed mine's metal back and the problem is gone. It's one week now and I can't see ]]> Mon, 02 Apr 2018 12:21:01 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4030934 Bhaviksolanki1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4031649 I purchased the Moto g5s plus in January 2018 , since then I've got it repaired 5 times and replaced the phone's camera (all within 2.5 months) for the same problem - accumulation of dust from inside the camera glass . The people at the service centre are so neglectful to help you and provide you ]]> Tue, 03 Apr 2018 02:29:02 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4031649 Upsidedawn7777 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4033606
wrote:

I purchased the Moto g5s plus in January 2018 , since then I've got it repaired 5 times and replaced the phone's camera (all within 2.5 months) for the same problem - accumulation of dust from inside the camera glass . The people at t ]]> Wed, 04 Apr 2018 17:39:46 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4033606 Agent_JM <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4041798 Thu, 12 Apr 2018 09:49:51 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4041798 Sswt <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4043573


 wrote:
My phone is also showing the same problem . What should I do ? Day by day the dust is increasing so image quality will get affected .

We recommend submitting your phone for repair. The repair centers are ]]> Fri, 13 Apr 2018 21:05:51 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4043573 Agent_JM <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4043587 Where i can find a repair center in the netherlands ?

When i have problems with my  Lenovo Moto G5S PLUS

]]> Fri, 13 Apr 2018 21:42:27 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4043587 mitchel1 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4045899
 wrote:

Where i can find a repair center in the netherlands ?

When i have problems with my  Lenovo Moto G5S PLUS


Hi  wrote:

G5s plus camera has dust. Camera quality is very poor in this model and it has Dust in the lens. Because of Dust, we unable to take the pictures clearly. Front camera is ok. But back camera quality is very poor. Basic phone came ]]> Wed, 02 May 2018 14:41:55 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4063279 Agent_Sandeep <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4063306 Camera app and software is up to date.

Will they replace the camera lens or phone.

Will they provide stand by phone to me.

I have only one piece.

]]> Wed, 02 May 2018 15:09:22 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4063306 Yugandhar4moto <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4064035
 wrote:

Camera app and software is up to date.

Will they replace the camera lens or phone.

Will they provide stand by phone to me.

I have only one piece.


Yes, the service center will replace ca ]]> Thu, 03 May 2018 07:19:48 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4064035 Agent_Sandeep <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4064074 I visited the service centre and they cleaned the lens and given back. But still camera is not up to mark. But Better than earlier.

Thanks

]]>
Thu, 03 May 2018 08:19:22 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4064074 Yugandhar4moto
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4079531 Thu, 17 May 2018 08:33:32 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4079531 Agent_Sandeep <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4079423 Few days back I visited near by service center for the dust issue... First of all they were not aware about the solution that they have to change my back panel..  then i had a word with the head and she said they will do it and she asked one of the executive to change the panel... Then that execu ]]> Thu, 17 May 2018 08:44:51 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4079423 KunalMavani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4079470 Thu, 17 May 2018 09:48:37 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4079470 nikekiller <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4079483 Thu, 17 May 2018 10:08:31 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4079483 nikekiller <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4079485 JM, this is factory defect so why you are redirecting people to service center when they have not voided  any warranty. You have to replace all devices which you have sold till now in whole World as you can't make people fool like this. People who are coming on forum and raising voice you are hav ]]> Thu, 17 May 2018 10:09:00 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4079485 nikekiller <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4079491 Hi Sir,

 

This is factory defect so why Moto is redirecting people to service center when they have not voided  any warranty. Moto have to replace all devices which they have sold till now in whole World as they can't make people fool like this. People who are coming on forum and rais ]]> Thu, 17 May 2018 10:18:39 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4079491 nikekiller <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4079562


 wrote:

Hi Sir,

 

This is factory defect so why Moto is redirecting people to service center when they have not voided  any warranty. Moto have to replace all devices which they have sold till now in whole World as ]]> Thu, 17 May 2018 11:49:23 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4079562 Agent_Sandeep <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4080229


 wrote:

 

This is factory defect so why Moto is redirecting people to service center when they have not voided  any warranty.


Because the service center is where warranty service is performed.

Thu, 17 May 2018 22:55:21 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4080229 STDog
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4080234
 wrote:
This G5s plus is pasted with glue so back panel cannot be changed if somehow they do R&D then finishing will not come. Screen is also taken by heating so it will be useless as your phone will not look new anymore. They will cha ]]>
Thu, 17 May 2018 23:13:25 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4080234 STDog
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4080439 I am also facing this problem help me I am thinking that this is my bad decision to buy moto

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Fri, 18 May 2018 06:30:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4080439 sahilloverr
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4080564
 wrote:

I am also facing this problem help me I am thinking that this is my bad decision to buy moto



 wrote:

I am also facing this problem help me I a ]]> Fri, 18 May 2018 09:35:25 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4080564 Agent_Sandeep <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4080570 Few days back I visited near by service center for the dust issue... First of all they were not aware about the solution that they have to change my back panel..  then i had a word with the head and she said they will do it and she asked one of the executive to change the panel... Then that ]]> Fri, 18 May 2018 09:40:15 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4080570 KunalMavani <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4080576


 wrote:

Few days back I visited near by service center for the dust issue... First of all they were not aware about the solution that they have to change my back panel..  then i had a word with the head and she said they will ]]> Fri, 18 May 2018 09:49:37 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4080576 Agent_Sandeep <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4080742 STDog,

 

Thanks for sharing your knowledge base on service center but let me tell you correct definition of it.

 

If any customer having specific issue then customer center is open and it doesn’t make sense to go to manufacturer unit but if issue is in 100 thousands number ]]> Fri, 18 May 2018 12:58:18 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4080742 nikekiller <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4080749 Definitely bro we have to take this issue seriously cuz they sent malfunctional units 

]]> Fri, 18 May 2018 13:03:32 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4080749 Aravind_Alex <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4081101
 wrote:

 

 

Your car example is great but if it is related to 1 customer only not common issue.


Doesn't matter. The service sites (generally the dealer service centers) do all the defect re ]]> Fri, 18 May 2018 17:24:14 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4081101 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4081153 Hello all,

 

I was having same issues with my phone but after 3 months struggle with service center I got my phone replaced. And same day I sold out my replaced phone and brought new MI A1 

 

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Fri, 18 May 2018 17:56:40 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4081153 skende77
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4081647 I also have same issue and I'm from India. Is there any indian who got his phone fixed or replaced?

I still remember when I bought moto G and G2, they were the best phones and motorola was doing some great work. But now Motorola converted into a cheap chinese mobile company who doesn't care ]]> Sat, 19 May 2018 08:16:39 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4081647 Anonymous <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4083336 Mon, 21 May 2018 11:01:46 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4083336 nikekiller <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4083348
Your process goes in such a smooth way in US only not in India. Here we have to fight for our rights. Company plays very wisely here. Now as it is Chinese company so they are already know Indian market which is so much captured by different Chinese companies as India is such as potent ]]>
Mon, 21 May 2018 11:17:30 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4083348 nikekiller
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4084251 I am affected by dust in camera I can't take pictures in potrait mode and remaining modes so I need a solution

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Tue, 22 May 2018 01:53:41 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4084251 ManojKumarreddy
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4084266 I had the same issue earlier. I visited the service center, and told them, that is manufacturer mistake. So after all they cleaned the dust in my camera lens. Within 30 mins they returned my device.

 

By posting the comments in this blog, won't help us. Just go to service center and e ]]> Tue, 22 May 2018 02:19:23 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4084266 Yugandhar4moto <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4084485 Tue, 22 May 2018 07:30:48 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4084485 nikekiller <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4084523

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Tue, 22 May 2018 08:19:58 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4084523 vivek108
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4087549
 wrote:
You are telling process of US but in India Customer Center executive is not aware of this problem so what they assist? and if you do more argument with them then they will say we will keep your handset and will check. After 1 month ]]>
Thu, 24 May 2018 16:52:45 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4087549 Agent_JM
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4087552
 wrote:

I am affected by dust in camera I can't take pictures in potrait mode and remaining modes so I need a solution


We recommend submitting your phone for repair. The repair centers are equipped to corr ]]> Thu, 24 May 2018 16:54:31 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4087552 Agent_JM <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4087563 If we give our mobile for lens cleaning they will take some original parts and change with duplicate ones and we will have more problems for sure.

Why can't you guys come up with some other ideas like register the faulty phones in portal and assign the service center with date and time so w ]]> Thu, 24 May 2018 17:01:46 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4087563 Krishnamarine <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4088113 JM,

 

Telling GYAAN (knowledge) on this forum is very easy and don't deviate us from your manufacturing defect as you are sending everyone to customer care and why. It’s not customer fault then why they should go there and open their handset which is factory fitted. 

 

You ]]> Fri, 25 May 2018 07:10:26 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4088113 nikekiller <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4088156 Exactly, why should we get our handsets opened when it's a manufacturing defect. I mean you don't sell a product with defects and tell your customers to get it repaired.

You should either offer a compensation or do a rollback.

 

I really hope some ]]> Fri, 25 May 2018 08:11:11 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4088156 Anonymous <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4092273 I have this problem too

Please resolve this issue 

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Tue, 29 May 2018 13:25:51 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4092273 Tiger10
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4093488
 wrote:

I have this problem too

Please resolve this issue 


Our best advice for this situation is that you submit your device for review and repair at one of our service centers so that repair engineer ]]> Wed, 30 May 2018 11:12:33 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4093488 Agent_Sandeep <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4099329


 wrote:
ST Dog,

Your process goes in such a smooth way in US only not in India. Here we have to fight for our rights. Company plays very wisely here. 

I have to laugh after all the stuff in the Oreo thr ]]> Mon, 04 Jun 2018 18:39:34 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4099329 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4170696 The pictures taken using rear camera is blurred even after the camera software being updated. I can see dust particles in the camera. 

 

 

 

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Sun, 12 Aug 2018 03:56:42 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4170696 Ashwi
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4171375
 wrote:

The pictures taken using rear camera is blurred even after the camera software being updated. I can see dust particles in the camera. 

 

 

 


Sorry to hear about this,our best advice ]]> Mon, 13 Aug 2018 05:12:53 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4171375 Agent_Sandeep <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4179339 This is very disapoidisapp that in Moto g5s plus dust particle getting inside camera lenses within 3 days of use. Any remedy sollutis please update.

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Mon, 20 Aug 2018 09:59:34 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4179339 ArghyaMondal
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4183670
 wrote:

This is very disapoidisapp that in Moto g5s plus dust particle getting inside camera lenses within 3 days of use. Any remedy sollutis please update.


I know this could be disappointing but we ha ]]> Thu, 23 Aug 2018 19:20:06 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4183670 Agent_JM <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4185480 Sad on this.
Lenovo do something. It's serious. ]]>
Sat, 25 Aug 2018 17:59:42 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4185480 Mudit08
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4185490


 wrote:
Ho I got new set few days back. And I csn see thick dust particles in main camera. This phone was quoted as water resistant. All fake!!!
Sad on this.
Lenovo do something. It's serious.

I am afraid th ]]> Sat, 25 Aug 2018 18:10:56 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4185490 John_Dee <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4188953 Wed, 29 Aug 2018 10:34:55 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4188953 veer_Aheer <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4188957 Yes some time it's portrait mode does not work properly due to dust.

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Wed, 29 Aug 2018 10:36:11 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4188957 veer_Aheer
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4191753
 wrote:

Yes some time it's portrait mode does not work properly due to dust.


We recommend submitting your phone for repair. The repair centers are equipped to correct this problem. If you encounter ]]> Fri, 31 Aug 2018 19:25:29 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4191753 Agent_JM <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4195847


 wrote:
This phone was quoted as water resistant. All fake!!!


Water resistant is not water proof.
Basically the phone is splash resistant.  So if it's on the table and a glass gets knocked over it shoul ]]> Tue, 04 Sep 2018 23:22:21 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4195847 STDog <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4198310 I found Dust in my camera lens.

 

 

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Fri, 07 Sep 2018 08:23:02 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4198310 Sunil231
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4216733 i have the same problem. my motorola g5s plus camera have dust inside it. i noticed few days ago. what should i do now. i am shocked this is a dust and splash proof phone but how can motorola do a major mistake in manufacturing. please help me and suggest me what should i do now.

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Mon, 24 Sep 2018 12:37:05 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4216733 Rahul_Kumar2
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4216735 Mon, 24 Sep 2018 12:38:59 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4216735 Rahul_Kumar2 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4216738 i registered my device in my stuff

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Mon, 24 Sep 2018 12:39:42 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4216738 Rahul_Kumar2
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4241388 I'm also facing this problem. my device got dust on one (rgb) of its lens. it's making the photos unclear.

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Thu, 18 Oct 2018 05:40:08 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4241388 RahulNatha
<![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4300389 Thu, 13 Dec 2018 05:36:21 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4300389 Monika14 <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4302063 Can anybody (especially the people who have bought the device during last 3 months) please confirm if this manufacturing defect is still present in the latest manufactured G5s Plus handsets?

I got it just yesterday and now I am worried after going through this thread! :smileyindifferent: My ]]> Fri, 14 Dec 2018 17:13:01 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4302063 Manavmarwah <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4323951 I too am having the same dust problem with my rare camera. So irritating I love to click pictures always and capture things happening around me and with this issue I loss the clarity and I see some sort of foggy pictures when I click photos. How to fight it out. And with this issue when I go to M ]]> Mon, 07 Jan 2019 16:29:10 +0000 https://forums.lenovo.com/topic/findpost/2371/3849724/4323951 SylvesterJohn <![CDATA[ Re: G5S Plus with dust in camera (INCREDIBLE) ]]> https://forums.lenovo.com/topic/findpost/2371/3849724/4328796