in Moto G5S / Moto G5S Plus https://forums.lenovo.com/t5/Moto-G5S-Moto-G5S-Plus/Apps-continuously-crashing-and-updates-not-installing-on-Moto-g5s/m-p/4043118 Moto G5S / Moto G5S Plus topics Fri, 13 Apr 2018 14:13:30 +0000 Moto_G5S_G5S_Plus <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4043118 I have had my Moto g5s since September and it has been working fine. However...

 

Since last night I have seen almost continuous messages saying Apps keeps crashing, apps such as Facebook, Facebook Messenger, Amazon Kindle, Instagram.

 

If I try to open any of those apps t ]]> Fri, 13 Apr 2018 14:13:30 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4043118 LeeF~0001 <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4043437 Hi LeeF,

 

Would you please update your profile with the IMEI number of your Moto G5s phone? Is it okay if we look into your apps? This will help us inves ]]> Fri, 13 Apr 2018 18:39:21 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4043437 Agent_JM <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4044564 Hi JM

 

I have updated my profile as requested.

 

I have removed many of the apps that were crashing however the BBC Sport app is still loaded and crashes every time I attempt to open it.

 

Apps also no longer seems to update, as I said before, and I have also ]]> Sun, 15 Apr 2018 12:14:24 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4044564 LeeF~0001 <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4044613 Most of the app on g5s plus suddenly stopped working again and again. After installing March update.

What I have to do?

Please provide me solution of moto app suddenly stopped every time I start my phone after shutdown..

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Sun, 15 Apr 2018 13:41:47 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4044613 PP1994
<![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4047050
 wrote:

Hi JM

 

I have updated my profile as requested.

 

I have removed many of the apps that were crashing however the BBC Sport app is still loaded and crashes every time I attempt to open it.

& ]]> Tue, 17 Apr 2018 19:16:21 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4047050 Agent_JM <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4047058


 wrote:

Most of the app on g5s plus suddenly stopped working again and again. After installing March update.

What I have to do?

Please provide me solution of moto app suddenly stopped every time I start my phone after shutdo ]]> Tue, 17 Apr 2018 19:21:00 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4047058 Agent_JM <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4047311 Wed, 18 Apr 2018 01:37:09 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4047311 PP1994 <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4047633 Hi JM

 

I have had some time over the last few days and this is what I have found...

 

1. Camera: If I open the camra app and try to take a photograph I see... "Camera error Please restart camera."

2. Google Maps: If I open google Maps I see... "Google ]]> Wed, 18 Apr 2018 09:11:21 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4047633 LeeF~0001 <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4049429 Thank you for these observations. To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let me know if the issue persists even if the phone is in safe mode.

 

Regards, Thu, 19 Apr 2018 18:01:15 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4049429 Agent_JM <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4050064 Hi Jm

 

There were some Google updates pending that I have now managed to do and the Google apps now appear to be running apart ftom the Camera app.

 

If I switch the camera on I can adjust the image size, exposure, etc., but when I try to take the photo I still receive th ]]> Fri, 20 Apr 2018 10:02:30 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4050064 LeeF~0001 <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4054568 Do you have an SD card installed on your phone? How is it formatted? Internal or portable? Have you tried unmounting it and testing the phone without the SD card?

 

Regards,

JM

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Tue, 24 Apr 2018 19:34:32 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4054568 Agent_JM
<![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4055139  JM

 

Thank you for your update.

 

I was going to add an update myself today about the SD card!

 

I do have an 32 GB SD card installed as an internal drive.

 

As I have said, I have removed the apps that are continuously crashing, some I have re-ins ]]> Wed, 25 Apr 2018 09:22:43 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4055139 LeeF~0001 <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4056388 Hi JM

 

Just a quick update for you as it has been 24 hours since I removed the SD card.

 

The phone's performance is greatly improved, all the updates for the apps on the phone have updated without problem and two of the apps originally moved to the SD card that I removed ]]> Thu, 26 Apr 2018 08:34:39 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4056388 LeeF~0001 <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4056597 Just chiming in here, but I personally wouldn't recommend configuring the external SD card as internal memory. I realize that if you have a 32GB version of this phone, that it may be tempting to do that, but the very problem you're encountering is the reason why it's not really advisable to do it ]]> Thu, 26 Apr 2018 12:43:44 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4056597 Internetpilot <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4057619 Fri, 27 Apr 2018 07:32:18 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4057619 Ashutoshm07 <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4063441


 wrote:

Hi JM

 

Just a quick update for you as it has been 24 hours since I removed the SD card.

 

The phone's performance is greatly improved, all the updates for the apps on the phone have updated with ]]> Wed, 02 May 2018 17:24:16 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4063441 Agent_JM <![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4149594
It has now been a few weeks since I replaced the SD card and, as advised, formatted it as a portable storage device and it has been working perfectly.

Thank you for your assistance, this issue is now closed.

Kind regards,

Lee ]]>
Mon, 23 Jul 2018 13:23:25 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4149594 LeeF~0001
<![CDATA[ Re: Apps continuously crashing and updates not installing on Moto g5s ]]> https://forums.lenovo.com/topic/findpost/2371/4043118/4150572


 wrote:
Sorry for the delay in posting!

It has now been a few weeks since I replaced the SD card and, as advised, formatted it as a portable storage device and it has been working perfectly.

Thank you for your assistance, ]]>
Tue, 24 Jul 2018 10:02:48 +0000 https://forums.lenovo.com/topic/findpost/2371/4043118/4150572 Agent_Sandeep