in General Discussion https://forums.lenovo.com/t5/General-Discussion/Ongoing-problems-with-EasyServ-Repair-Depot-and-others/m-p/406957 General Discussion topics Mon, 04 Apr 2011 13:58:34 +0000 Special_Interest_General <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/25/406957/406957 Bear with me. I am sick and haven't had much sleep this past week. Here's what has been going on. 

 

 

(Shipped: Feb 24)
Problem sent in:
  • LCD screen hummed around mid brightness 
    • (6-11 brightness ]]> Mon, 04 Apr 2011 13:58:34 +0000 https://forums.lenovo.com/topic/findpost/25/406957/406957 durian <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/408039 A Youtube video can be very useful to technicians. It's a great idea. Also, If you want, write a letter and put it inside your laptop.

       

      I will report this thread to any Lenovo employee and maybe someone can lend you a hand. I remember you this is an user community, but sometim ]]> Tue, 05 Apr 2011 18:44:39 +0000 https://forums.lenovo.com/topic/findpost/25/406957/408039 IPnaSh <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/408207 Thanks for replying IPnaSh

 

With the youtube video, I assumed that even if I did make it, the techs wouldn't view it.

 

I'm trying to be patient. It's hard after the repair depot calls for more information and yet does not fix the problem.

 

Back ]]> Tue, 05 Apr 2011 23:24:47 +0000 https://forums.lenovo.com/topic/findpost/25/406957/408207 durian <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/409495 On April 4th I wrote, "From this last conversation and the use of words and tone, I have a rather strong feeling they'll send it back unrepaired. "

 

I was half right. They sent my laptop back unrepaired but as a bonus gift they damaged the bezel even more. The left speaker ]]> Thu, 07 Apr 2011 17:02:33 +0000 https://forums.lenovo.com/topic/findpost/25/406957/409495 durian <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/410423 Durian,

 

Sorry about all this - I've replied on your other thread about the DVD left in the drive too...

 

Can you send me a PM with your contact details ? (name, address, phone, MT/Serial, and your depot case # would be great)   < ]]> Sat, 09 Apr 2011 12:03:30 +0000 https://forums.lenovo.com/topic/findpost/25/406957/410423 Mark_Lenovo <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/410571 Thanks for the reply mark. Just sent a PM.

I hope the left vs. right speaker videos captured the speaker problem enough. It's was recorded on a sucky point and shoot.

 

 

Edit added 4/14:

I just spoke with a really nice lady named Doris from customer r ]]> Sat, 09 Apr 2011 17:00:53 +0000 https://forums.lenovo.com/topic/findpost/25/406957/410571 durian <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/432459 Mailed in the third week of April for repair.

 

 

I had to leave the state for a week to a week an a half starting on 05/04 and just got back. It came today.

 

I left a voicemail for Doris on 04/29 with her prerecorded message saying she's on vacation til 05/02. I as ]]> Wed, 11 May 2011 16:57:17 +0000 https://forums.lenovo.com/topic/findpost/25/406957/432459 durian <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/435015 Sun, 15 May 2011 02:11:37 +0000 https://forums.lenovo.com/topic/findpost/25/406957/435015 qiaowenqian <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/435081 Do you mean recently with your dead motherboard thats out of warranty? What was still wrong with it?

]]> Sun, 15 May 2011 04:09:51 +0000 https://forums.lenovo.com/topic/findpost/25/406957/435081 durian <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/435253 Sun, 15 May 2011 14:06:38 +0000 https://forums.lenovo.com/topic/findpost/25/406957/435253 qiaowenqian <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/435303 Sun, 15 May 2011 15:27:06 +0000 https://forums.lenovo.com/topic/findpost/25/406957/435303 lead_org <![CDATA[ Re: The trials and tribulations of EasyServ ]]> https://forums.lenovo.com/topic/findpost/25/406957/435415 pmed ]]> Sun, 15 May 2011 18:35:08 +0000 https://forums.lenovo.com/topic/findpost/25/406957/435415 qiaowenqian <![CDATA[ Not so happy 3 month anniversary ]]> https://forums.lenovo.com/topic/findpost/25/406957/440343 The caseworker left a message on Monday May 16th asking if the laptop was repaired properly. I returned her call the next day and left a voicemail. Maybe she was busy the three buisness days but still I'm concerned. I was hoping for a return call last week but i'll be content for one this week. & ]]> Sun, 22 May 2011 05:13:04 +0000 https://forums.lenovo.com/topic/findpost/25/406957/440343 durian <![CDATA[ Re: Not so happy 3 month anniversary ]]> https://forums.lenovo.com/topic/findpost/25/406957/444343 No callback yet. I gave her 7 business days to return my call. I called three times getting the voicemail each time. Left a voicemail again today... Calling Lenovo makes me sound like a jilted lover. Funny thing is I still love my ThinkPad. 

 

I think i'll start looking into the Magnu ]]> Fri, 27 May 2011 13:36:16 +0000 https://forums.lenovo.com/topic/findpost/25/406957/444343 durian <![CDATA[ YEY ]]> https://forums.lenovo.com/topic/findpost/25/406957/444499 I got a return call!!! I'm so happy. Gonna treat myself to Pho and a cigar to celebrate. \o/ Everything is looking up.

Now lets see if I can get this sorted out before June 16th. When having a laptop is essential.

 

EDIT:

Doris offered me a replacement wh ]]> Fri, 27 May 2011 17:13:28 +0000 https://forums.lenovo.com/topic/findpost/25/406957/444499 durian <![CDATA[ Re: YEY ]]> https://forums.lenovo.com/topic/findpost/25/406957/451717 Hi name removed,

 

The estimated ship date is 6/4/2011.

 

Sincerely, name removed

 

 

 

/me crosses fingers

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Mon, 06 Jun 2011 21:45:56 +0000 https://forums.lenovo.com/topic/findpost/25/406957/451717 durian
<![CDATA[ Re: YEY ]]> https://forums.lenovo.com/topic/findpost/25/406957/454119 Fri, 10 Jun 2011 01:16:42 +0000 https://forums.lenovo.com/topic/findpost/25/406957/454119 durian <![CDATA[ Re: YEY ]]> https://forums.lenovo.com/topic/findpost/25/406957/454773
wrote:
Got the replacement laptop yesterday. So far so good. The Screen is a 16:9 which will take some time to adjust to. Fortunately it's a LG not AUO.

What did they give you as a replacement?

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Sat, 11 Jun 2011 04:01:59 +0000 https://forums.lenovo.com/topic/findpost/25/406957/454773 JDay
<![CDATA[ Re: YEY ]]> https://forums.lenovo.com/topic/findpost/25/406957/454903 They replaced my T410 with a T420. I think i'll be missing the 16:10 screen in the coming weeks. 

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Sat, 11 Jun 2011 12:53:37 +0000 https://forums.lenovo.com/topic/findpost/25/406957/454903 durian
<![CDATA[ Re: Ongoing problems with EasyServ Repair Depot and others ]]> https://forums.lenovo.com/topic/findpost/25/406957/726981 I feel this is the right thread to chime in and discuss my experience with EasyServ too.

 

I bought a Brand New T420 (4178-6VU) on the 14th of March, and I supplemented the 3-year warranty with a Thinkpad Protection Plan on the 31st of March, within the stipulated 90-day period.

Wed, 11 Apr 2012 03:44:20 +0000 https://forums.lenovo.com/topic/findpost/25/406957/726981 dxps26