Engineer Broke/Damaged Laptop now being told laptop is not covered under warranty in General Discussion https://forums.lenovo.com/t5/General-Discussion/Engineer-Broke-Damaged-Laptop-now-being-told-laptop-is-not-covered-under-warranty/m-p/5003026 General Discussion topics Thu, 12 Mar 2020 16:55:54 +0000 Special_Interest_General <![CDATA[ Engineer Broke/Damaged Laptop now being told laptop is not covered under warranty ]]> https://forums.lenovo.com/topic/findpost/25/5003026/5010234 I have a thinkpad laptop which has 3 years onsite warranty in the UK.

 

I opened a service ticket as I was having issues with the displayport on the laptop.

Service Ticket: 409WR5K on the 23rd January 2020.

Thu, 12 Mar 2020 16:55:54 +0000 https://forums.lenovo.com/topic/findpost/25/5003026/5010234 zonda <![CDATA[ Engineer Broke/Damaged Laptop now being told laptop is not covered under warranty ]]> https://forums.lenovo.com/topic/findpost/25/5003026/5010257 Thu, 12 Mar 2020 17:53:51 +0000 https://forums.lenovo.com/topic/findpost/25/5003026/5010257 SupremeLeader <![CDATA[ Re:Engineer Broke/Damaged Laptop now being told laptop is not covered under warranty ]]> https://forums.lenovo.com/topic/findpost/25/5003026/5010590 Hello @zonda welcome to Community,

 

Sorry for your experience so far. Your case has been escalated and is being investigated by the Customer ]]> Fri, 13 Mar 2020 09:29:35 +0000 https://forums.lenovo.com/topic/findpost/25/5003026/5010590 Andy_Lenovo