in Moto G6 / Moto G6 Plus / Moto G6 Play https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6-Play/Certain-apps-not-working-on-home-WiFi-Moto-g6/m-p/4190639 Moto G6 / Moto G6 Plus / Moto G6 Play topics Thu, 30 Aug 2018 18:09:58 +0000 MotoG6thGen <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4190639 Hello! I just got a Moto G6 over the weekend, and I really like the phone! I have run into a problem though, and all my internet sleuthing hasn't helped me. So I turn to you!

Certain apps on my phone (Pinterest, Reddit, Yahoo mail, Amazon shopping/music) do not work on my home WiFi. As soon ]]> Thu, 30 Aug 2018 18:09:58 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4190639 Too_late <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4196549 Hi Too_late,

 

Thank you for reporting the issue, this is odd. Let me try to help you here-- please uninstall all the apps you are having trouble with. Wed, 05 Sep 2018 15:20:50 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4196549 Agent_Swaraj <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4248501 Wed, 24 Oct 2018 16:51:30 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4248501 Agent_Swaraj <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4287306 Was there ever a resolutlion for this issue.  I have the exact same problem. 

]]>
Fri, 30 Nov 2018 12:14:46 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4287306 LM4621
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4288323 So, I'm not the only one! I have this issue with Instagram and ADT Pulse apps. FB, Chrome, and all other seem to work fine when on my home wifi connection.

]]>
Sat, 01 Dec 2018 13:03:20 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4288323 wrkalot
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4291221
 wrote:

Was there ever a resolutlion for this issue.  I have the exact same problem. 


Hi  wrote:

I bought an unlocked Moto G6 from Amazon. The Amazon Appstore will not work. It says Uh oh Something went wrong. Please try again. It will not work on any WiFi or Mobile Data. I have downloaded it and installed it several ]]> Fri, 04 Jan 2019 23:00:15 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4321535 crystallet <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4324769 I updated to the latest firmware on my ASUS router a few days ago and have had NO PROBLEMS with any apps on my home WIFI.   Issue resolved

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Tue, 08 Jan 2019 11:33:47 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4324769 LM4621
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4325428 Thanks for quick response. I have checked those settings also. Still not working.

]]>
Tue, 08 Jan 2019 22:23:11 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4325428 Qman007
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4327041 I did a reset on my home router and the issues look to be resolved as well.

]]>
Thu, 10 Jan 2019 11:27:19 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4327041 wrkalot
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4327380 I bought a new router (we needed one anyway), and the issue is NOT resolved. I'm going to buy a new phone--not Motorola.

]]>
Thu, 10 Jan 2019 16:13:22 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4327380 mct11
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4327506 Just a few things ... try turning off ipv6  on your router.   And I also want to mention that alot of what I found in my search talked about that it is an OREO issue - I was seeing quite a few complaints from other android users, not just Motorola.    I have no idea, but just wanted to give you a ]]> Thu, 10 Jan 2019 17:45:18 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4327506 LM4621 <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4340794 Hi All,

 

Thank you for your feedbacks, we just wanted to confirm if you are having any trouble with the apps not working on the WiFi still? If yes, could you help us with additional information as requested below so that we could work on the same:

 

1. What ]]> Thu, 24 Jan 2019 10:54:18 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4340794 Agent_Nikh <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4341056 I bought a cheaper Samsung and it works perfectly. No more try to figure out a solution to a buggy phone.

]]>
Thu, 24 Jan 2019 15:10:51 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4341056 mct11
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4354211 I didn't reply for a long time because the issue mysteriously went away for me. Then I was gone my from my house for a few weeks, and now that I'm back the issue has returned.

 

I just tried setting IPv6 to Auto Detect, and this doesn't seem to have changed anything re: MMSes not send ]]> Thu, 07 Feb 2019 22:53:05 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4354211 yuppers <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4354553 Fri, 08 Feb 2019 10:48:36 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4354553 wrkalot <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4357505


 wrote:

Hi yuppers,

 

We thank you for your additional information and appreciate your efforts. Please be informed that we have shared your details with our product team for further investigati ]]> Mon, 11 Feb 2019 23:33:20 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4357505 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4358470 I connected an old router via bridge mode to my router and set it up to allocate only IPv6 addresses. 

 

When the Moto G6 play connects to this old router it connects to Amazon music and streams/downloads fine. When it connects to the main router (archer) it doesn't. The main router u ]]> Wed, 13 Feb 2019 01:34:32 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4358470 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4361982 Have you tried to go to zillow.com or noom.com or tried to load a movie from Netflix? I can't do any of these things, but ONLY on my home network (frontier wifi). I'm REALLY interested in this thread, cause my son also has a Moto G6 and is having the same issues. I started a forum chat on this. H ]]> Sun, 17 Feb 2019 15:58:38 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4361982 GamesWithSpawn <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4362185


 wrote:
Have you tried to go to zillow.com or noom.com or tried to load a movie from Netflix? I can't do any of these things, but ONLY on my home network (frontier wifi). I'm REALLY interested in this thread, cause my son als ]]>
Sun, 17 Feb 2019 22:11:09 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4362185 Amazon_Customer
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4362246 I looked into the IPv6 settings and they are disabled, but I don't know how to properly configure them when I enable them. Do I choose "6rd tunnel" or "DCHP client" for the WAN IPv6 connection type? Do I choose "Static IP" or "Delegated prefix" for th ]]> Mon, 18 Feb 2019 02:33:23 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4362246 GamesWithSpawn <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4363002
 wrote:

I looked into the IPv6 settings and they are disabled, but I don't know how to properly configure them when I enable them. Do I choose "6rd tunnel" or "DCHP client" for the WAN IPv6 connec ]]> Mon, 18 Feb 2019 23:39:16 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4363002 Amazon_Customer <![CDATA[ G6 Play Amazon Apps don't work over wifi only over data ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4364011 Hi,is there any fix for this?

I set my router to IPV6,reset the phone etc,cleared the cache

 

Are these models just broken?

 

Post merged into a running thread.-Sandip

]]>
Wed, 20 Feb 2019 01:54:10 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4364011 tenbeersbold
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4454371 I've got a g6 on verizon and twitter, netflix, and strava will not work on my home wifi. I've done all the available software updates, reinstalled the apps, cleared cache and date. Nothing helps. I've seen the workaround for changing settings on routers, but my router doesn't let me change mtu si ]]> Sat, 15 Jun 2019 18:00:14 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4454371 Emveezee <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4457746
 wrote:

I've got a g6 on verizon and twitter, netflix, and strava will not work on my home wifi. I've done all the available software updates, reinstalled the apps, cleared cache and date. Nothing helps. I've seen the workaround ]]> Thu, 20 Jun 2019 03:15:47 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4457746 SwaggyP <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4462338 I'd really like to know if there's a fix for this bug, because as it is, more than half of the apps i regularly use (twitter, flickr, strava, netflix) on the g6 don't work on my home wifi now. We have a moto x4 that works fine, but it's mic is having problems now, so I'd like to be able to use th ]]> Tue, 25 Jun 2019 23:13:43 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4462338 Emveezee <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4462681 I have the same problem and I think the idea of it being a home wifi issue is a bit misleading.

 

This has only started happening post Pie upgrade. My wife has G7 and doesn't have this isssue. That is also running Pie. So, it's not my home wifi causing the problem. It's something rela ]]> Wed, 26 Jun 2019 11:00:12 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4462681 Steve199 <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4464022 Hello, 


 wrote:

I have the same problem and I think the idea of it being a home wifi issue is a bit misleading.

 

This has only started happening post Pie upgrade. My wife has G7 and doesn't have this isssue. T ]]> Thu, 27 Jun 2019 18:16:19 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4464022 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4464101


 wrote:

Hello, 


 wrote:

I have the same problem and I think the idea of it being a home wifi issue is a bit misleading.

 

This has onl ]]> Thu, 27 Jun 2019 20:00:10 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4464101 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4464115 I'll also confirm that using a VPN app on my g6 allows the problem apps to work on my home wifi. A not ideal work around for a pretty major bug.

]]> Thu, 27 Jun 2019 20:16:09 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4464115 Emveezee <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4464148 Could problem be Phone ip address/ internet connection/ app problem specific to the Moto G6 or phone location data when using these apps?

 

Could the  Moto G6 location be empty or wrong when using these apps?

]]>
Thu, 27 Jun 2019 20:51:48 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4464148 Amazon_Customer
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4464150
 wrote:

A not ideal work around ....


I agree.

]]> Thu, 27 Jun 2019 20:54:18 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4464150 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4464221
 wrote:

Hi Too_late,

 

Thank you for reporting the issue, this is odd. Let me tr ]]> Thu, 27 Jun 2019 22:48:52 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4464221 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4465033


 wrote:

I'll also confirm that using a VPN app on my g6 allows the problem apps to work on my home wifi. A not ideal work around for a pretty major bug.


I disabled parental controls on my router and now my ]]> Fri, 28 Jun 2019 20:05:44 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4465033 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4465043 I have no parental controls on my router. Glad that seemed to fix your problem. There's clearly a problem where the g6 is unable to get wifi data to some apps from some routers. 

]]> Fri, 28 Jun 2019 20:25:49 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4465043 Emveezee <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4465079
 wrote:

I have no parental controls on my router. Glad that seemed to fix your problem. There's clearly a problem where the g6 is unable to get wifi data to some apps from some routers. 


I spoke too soon!< ]]> Fri, 28 Jun 2019 21:31:38 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4465079 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4465584


 wrote:

 wrote:

I bought an unlocked Moto G6 from Amazon. The Amazon Appstore will not work. It says Uh oh Something went wrong. Please try again. It will not ]]> Sat, 29 Jun 2019 20:09:33 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4465584 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4466516 In Brazil, last update of MOTO G5s solved this problem.
In my house I own the Techinicolor TG 789 modem.
The G5 works and the G6 does not load Twitter comments.
The G6 has upgraded to the latest patch and still does not load.
is incompatible with the router.

I put another rout ]]>
Mon, 01 Jul 2019 14:32:00 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4466516 Veigotico
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4467940 Here are my attempts at bug reports when trying to use Twitter on wifi if someone is paying attention.

 

https://drive.google.com/file/d/1ekM5UswC6WMw2PHfaWrNhYBVpy190acG/view ]]> Tue, 02 Jul 2019 20:08:02 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4467940 Emveezee <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4474498


 wrote:

I've got a g6 on verizon and twitter, netflix, and strava will not work on my home wifi. I've done all the available software updates, reinstalled the apps, cleared cache and date. Nothing helps. I've seen the workaround ]]> Fri, 12 Jul 2019 01:36:48 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4474498 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4474501 Or simply look up. 

 

android ipv6 / dns issue

 

That article is from 2017 but now in 2019 the Moto G6 still falls foul to this problem!

 

 

]]> Fri, 12 Jul 2019 01:42:24 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4474501 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4474508 We'll I got the pie update today on my g6 (on Verizon), and the wifi issue seems resolved in the apps that were previously having problems. My phone is no longer a paper weight.

]]>
Fri, 12 Jul 2019 02:16:44 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4474508 Emveezee
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4474510
 wrote:

We'll I got the pie update today on my g6 (on Verizon), and the wifi issue seems resolved in the apps that were previously having problems. My phone is no longer a paper weight.


I have PIE but only ]]> Fri, 12 Jul 2019 02:29:59 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4474510 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4578636 anyone found the fix?

i tried almost all the stuff here and other forums, nothing helps.
before sometime i could start amazon prime video playback with mobile data and then switch on wifi, it used to continue. now it just stops after few mins.
its sad that we cant use good wifi to get ]]> Wed, 20 Nov 2019 06:13:35 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4578636 Jasperdavid13 <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4579681


 wrote:

anyone found the fix?

i tried almost all the stuff here and other forums, nothing helps.
before sometime i could start amazon prime video playback with mobile data and then switch on wifi, it used to continue. now i ]]> Thu, 21 Nov 2019 09:09:18 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4579681 Agent_Suman <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4582327 Yes

I tried

It works, on other people's wifi. Their ISP are private and im sure they support ipv6

My isp is BSNL, and they don't.

Could that be the problem? This phone can only work with ipv6?? 

]]>
Mon, 25 Nov 2019 02:34:42 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4582327 Jasperdavid13
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4582435
 wrote:

Yes

I tried

It works, on other people's wifi. Their ISP are private and im sure they support ipv6

My isp is BSNL, and they don't.

Could that be the problem? This phone can only work with ipv6??  ]]> Mon, 25 Nov 2019 04:41:27 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4582435 Agent_Suman <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4582586 Wow very nice of you to just throw blame on someone else!

 

All my familes phones, laptops work fine with our home wifi.

Even my Moto g6 worked for few months, then Android 9 update came, and this happened!

No one has found any good solution to this, just some tricks to ma ]]> Mon, 25 Nov 2019 09:18:14 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4582586 Jasperdavid13 <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4583360 I changed/upgraded my router and the problem has disappeared. Like you some Moto phones worked ok on the old router but some didn't.

 

With the new router all phones and apps connect.

 

My service provider wasn't helpful. They even tried changing a few settings on the old ]]> Tue, 26 Nov 2019 00:19:47 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4583360 Amazon_Customer <![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4584499 Why should I buy a new router and throw away a perfectly working router for it to work with this buggy phone! Router cost me 2500/- rps, and I bought it a less that two years ago. 

I'll probably throw this phone away and get a non Moto one!

Thanks for the reply! 

]]>
Wed, 27 Nov 2019 03:06:52 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4584499 Jasperdavid13
<![CDATA[ Re: Certain apps not working on home WiFi, Moto g6 ]]> https://forums.lenovo.com/topic/findpost/2531/4190639/4594356 1. yahoo mail,amazon and all others except google apps.

4.hard reset wifi router,factory reset and flash rom on mobile.

5.make : binatone model vdsl dt920w

6. yes they work fine.

7. since i have updated my device to android 9 october update.

8. Jio

9.all are up ]]> Sat, 07 Dec 2019 14:39:20 +0000 https://forums.lenovo.com/topic/findpost/2531/4190639/4594356 userandroid