in Moto G6 / Moto G6 Plus / Moto G6 Play https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6-Play/Moto-g6-audio-quality-degraded-after-Android-9-update/m-p/4385728 Moto G6 / Moto G6 Plus / Moto G6 Play topics Thu, 12 Jul 2018 16:14:42 +0000 MotoG6thGen <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4139318 Hi,

I bought new Mot G6 and it is one month old. For one week there is no problem. But later when ever an audio/video is played in youtube,facebook,whatsapp video literally any video/audio, the volume starts with a high volume for 1sec and lowers down so much that i cant hear. Even the inco ]]> Thu, 12 Jul 2018 16:14:42 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4139318 MadhusudhanG <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4140184


 wrote:

Hi,

I bought new Mot G6 and it is one month old. For one week there is no problem. But later when ever an audio/video is played in youtube,facebook,whatsapp video literally any video/audio, the volume starts wi ]]> Fri, 13 Jul 2018 12:43:55 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4140184 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4142497 Dear Mr. Agent Swaraj,

Please let me know how to send the video

]]>
Mon, 16 Jul 2018 12:19:34 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4142497 MadhusudhanG
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4142702 Hi Agent_Swaraj,

Please see the video in the following link..https://drive.google.com/open?id=1_YXCDGCzGmE94uV7jaC3mAUu4GE4Gg-X

You can find BUg reports too..1.  wrote:

Hi Agent_Swaraj,

Please see the video in the following link..https://drive.google.com/open?id=1_YXCDGCzGmE94uV7jaC3mA ]]> Mon, 16 Jul 2018 17:28:43 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4142905 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4148235 I am also facing same problem and thus it is now confirmed that there is inherent problem with Moto G6. 

What I am expected to do now ? I believe as you guys already have the video evidence and bug report from other device I am not required to  send and submit it separately, 

Kindly l ]]> Sat, 21 Jul 2018 15:11:22 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4148235 ACE_CHINMAY <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4149926


 wrote:

I am also facing same problem and thus it is now confirmed that there is inherent problem with Moto G6. 

What I am expected to do now ? I believe as you guys already have the video evidence and bug report from o ]]> Mon, 23 Jul 2018 17:05:02 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4149926 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4150323
I tried clearing application cache as well and got the phone checked by following instructions give ]]>
Tue, 24 Jul 2018 02:12:43 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4150323 ACE_CHINMAY
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4150790


 wrote:
I have updated my [profile with IMEI number and the carrier details. Yes I tried playing Videos , Songs in safe mode yet for a second the sound is normal and then it automatically gets lowered.

I tried clearing ap ]]>
Tue, 24 Jul 2018 13:06:58 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4150790 Agent_Swaraj
<![CDATA[ Re: Minimum volume too loud on lowest setting for built in speaker on Moto G6. ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4153636
 wrote:

It has been been reported on Z2 and G5S and with the G6 now yet again: lowest non-off volume setting is significantly too loud for night-time use... Was not an issue on my previous phone (sony z5)

 

Seriously, it ]]> Thu, 26 Jul 2018 21:46:22 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4153636 Hurt <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4158575
I went to following address given by your customer service agent previously on Sunday 28 July 2018 and was shocked to learn that service center has closed operations.
===
Sara mobile shopee
Lenovo service centre, Sai plaza building, 1st floor, Sai chowk, Above Channel 5 shop, ]]>
Wed, 01 Aug 2018 02:18:21 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4158575 ACE_CHINMAY
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4159049


 wrote:
@Swaraj

I went to following address given by your customer service agent previously on Sunday 28 July 2018 and was shocked to learn that service center has closed operations.
===
Sara mobile shopee
Lenovo ]]>
Wed, 01 Aug 2018 13:13:52 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4159049 Agent_Swaraj
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4176155 Irs annoying to know that others are also facing the same problem. It's been a month and the volume fluctuates after 1 sec and lowers down to an extent that I can't even hear on full volume. This is my third Moto phone and I am highly disappointed! 

]]>
Thu, 16 Aug 2018 20:56:15 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4176155 Meg0208
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4176361 Fri, 17 Aug 2018 02:22:56 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4176361 ACE_CHINMAY <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4178151 Sat, 18 Aug 2018 18:41:59 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4178151 Sirajkv702 <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4179334 How long did they keep your phone in service centre? ]]> Mon, 20 Aug 2018 09:53:18 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4179334 Meg0208 <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4187757 Hi I also purchased mobile 1 month back and same problem I am facing.

I tried in safe mode as well but it's not working.

Any solution?

]]>
Tue, 28 Aug 2018 13:06:38 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4187757 Prakashpatil1
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4191160 I am also facing the same issue of low volume of speaker, missing calls because of low volume. Haveu purchasedMoto G6 just 15 days back and since last week the volume has automatically decreased to more than half of the original sound.

]]>
Fri, 31 Aug 2018 10:05:39 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4191160 RakeshMN
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4192176 Hello. I bought my Moto G6 2 months back and I have the same issue. Is it a recurring issue in all handsets? thanks

 

]]>
Sat, 01 Sep 2018 08:41:45 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4192176 Sowmyaravi
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4197451
 wrote:

Hello. I bought my Moto G6 2 months back and I have the same issue. Is it a recurring issue in all handsets? thanks

 


Sorry to hear this, please write us at apsocial@motorola.com for us fur ]]> Thu, 06 Sep 2018 12:39:03 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4197451 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4197682 Thu, 06 Sep 2018 15:40:34 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4197682 RakeshMN <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4198589


 wrote:
I am also facing the same issue of low volume of speaker, missing calls because of low volume. Have purchased Moto G6 just 15 days back and since last week the volume has automatically decreased to more than half of the ori ]]>
Fri, 07 Sep 2018 12:54:19 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4198589 Agent_Swaraj
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4198655 Fri, 07 Sep 2018 13:47:33 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4198655 RakeshMN <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4203619 Hi 
RakeshMN,

 

You can write to us at apsocial@motorola.com and share us your contact details for us further assist you. You can also submit your device ]]> Wed, 12 Sep 2018 12:17:24 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4203619 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4208552 Yes even I'm facing the same issues. 

]]> Mon, 17 Sep 2018 07:50:32 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4208552 Sree_101 <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4208646
 wrote:

Yes even I'm facing the same issues. 


Hello Sree_101,

 

Mon, 17 Sep 2018 09:18:47 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4208646 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4231660 My Moto G play has had an extremely low volume, both ring and phone speaker, since I purchased it just over a week ago.

I have tryed the safe mode process and the hearing aid setting, with no change.

It is going back to the shop next week.

]]>
Mon, 08 Oct 2018 12:45:37 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4231660 MotoG6play2
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4233133
 wrote:

My Moto G play has had an extremely low volume, both ring and phone speaker, since I purchased it just over a week ago.

I have tryed the safe mode process and the hearing aid setting, with no change.

It is ]]> Tue, 09 Oct 2018 16:57:58 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4233133 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4236675 thankyou for your promt reply.

How do I take a screen shot?

where do I find the IMEI No.?

Thanks

Rod

]]>
Sat, 13 Oct 2018 01:18:29 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4236675 MotoG6play2
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4236687 [oldimg]144886i8A818053DC75D330[/oldimg]

Edited: IMEI for privacy. 

 

 

 

]]>
Sat, 13 Oct 2018 01:55:55 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4236687 MotoG6play2
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4236690 [oldimg]144888i4EEB0AFD7D4E85BD[/oldimg]

 

 

]]>
Sat, 13 Oct 2018 02:01:06 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4236690 MotoG6play2
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4242312 Fri, 19 Oct 2018 00:27:09 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4242312 MotoG6play2 <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4244031 You will lose your kiya customers..... ]]> Sun, 21 Oct 2018 05:50:38 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4244031 RishabhThakur06 <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4247175
 wrote:
Has any progress been made in fixing the lack of volume issue?

Hi,

 

Sorry about the delay in response, thank you for sharing us the screenshot and IMEI. Just to confirm, even if your ]]> Wed, 24 Oct 2018 09:33:14 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4247175 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4247182


 wrote:
Shame on you MOTO/Lenovo, this is a hardware problem that should have never happened.
You will lose your kiya customers.....

Hi  wrote:
Hello Swaraj, Thank you for support.
I went into Moto Help/apps, but there is not a selection for speakers.
The volume is low across all platforms.
For a example of what the volume level should be, check a Nokia ]]> Tue, 30 Oct 2018 12:09:13 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4253498 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4310252 I started experiencing the same issues today,. I've had my phone about 4 -5 months now . I have done all the troubleshooting as well. Who can we contact for further help? ]]> Sun, 23 Dec 2018 06:11:49 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4310252 subspeciez <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4311405


 wrote:
Hello.
I started experiencing the same issues today,. I've had my phone about 4 -5 months now . I have done all the troubleshooting as well. Who can we contact for further help?

Hi  Mon, 24 Dec 2018 16:59:44 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4311405 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4316636 Sun, 30 Dec 2018 16:47:55 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4316636 Sidm319 <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4316645 Hi swaraj ,I too have that same problem . incoming call volume too low to hear anywhere except in silent rooms.even in audio call ,the voice is not much .alarm tone are also down,tried safe mode still not solved.this problem started after Installing the last software update.kindly hep this is my ]]> Sun, 30 Dec 2018 17:01:57 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4316645 Sidm319 <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4318508


 wrote:

Hi swaraj ,I too have that same problem . incoming call volume too low to hear anywhere except in silent rooms.even in audio call ,the voice is not much .alarm tone are also down,tried safe mode still not solved.this problem st ]]> Wed, 02 Jan 2019 13:38:16 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4318508 Agent_Swaraj <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4371168 Same problem here: when playing media or a call through the speaker the volume starts high for about 1-2 seconds, then lowers to a point where it is no longer usable. The media and call volume sliders are at their maximum levels.

 

This is a big problem, because it prevents me from ma ]]> Thu, 28 Feb 2019 07:32:15 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4371168 HTW <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4372438 I see that this problem has been going on for some time. I sure hope Lenovo/Motorola will fix it. I guess I'll put bad reviews on the phone in a couple of weeks if it doesn't get better. I've found, since buying my phone a month ago, that frequently, and seemingly randomly, my ringer and/or media ]]> Fri, 01 Mar 2019 20:33:49 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4372438 lfpalmer <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4385728 My Moto g6 speakers were perfect before the update.

Now, after the update, the sound quality is now very poor.

I can barely hear the ringtone.

]]>
Mon, 18 Mar 2019 13:13:39 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4385728 Abhishek_Gakhar
<![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4386632
 wrote:

My Moto g6 speakers were perfect before the update.

Now, after the update, the sound quality is now very poor.

I can barely hear the ringtone.


Hi  Tue, 19 Mar 2019 12:01:00 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4386632 Agent_Swaraj <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4387522 Please bring back the old Dolby atom, after the Pie update the sound is bearly audible. Already the phone has nothing and you are now taking that only and only good sounding character of the phone.

]]> Wed, 20 Mar 2019 12:33:30 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4387522 Happier <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4388157 Same issue i am facing, this update made my phone audio quality worst. The only thing I love about moto is now not present in it ,very disaapointing.

]]>
Thu, 21 Mar 2019 04:51:24 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4388157 Utkarsh_pandey
<![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4390851 Hi Swaraj, 

I tried playing many music/video files and every file has a very low quality. I am pretty sure that there is something wrong happened with the speakers after the Android 9 update.

]]>
Mon, 25 Mar 2019 04:11:28 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4390851 Abhishek_Gakhar
<![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4391470 Hello. It is true, there is something brong in the update, because the audio quality is now poor on MOTO G6 PLUS after android Pie update. Not solved with the last update which brings the last security patches. In particular:

 - Much Lower max volume

 - Lower clarity of the sound

< ]]>
Mon, 25 Mar 2019 18:50:16 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4391470 Nicola-
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4394589 I had this problem mainly on my older moto G3, however this still occasionally occurs on the G6. This is a hardware issue that is pretty easy to fix: remove the case from your phone (if you have one) and bend the phone slightly (one end of screen to other). After bending the sound should be bette ]]> Fri, 29 Mar 2019 14:47:18 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4394589 Micker <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4398941 Updated to Pie last night and playing music this morning via Bluetooth to my Harman Kardon Onyx speaker and the sound is dreadful, it's muffled really badly, there's no clarity at all. Just tried it with my JBL charge and it's not as bad but there's a definite lack of clarity that wasn't there be ]]> Thu, 04 Apr 2019 09:20:22 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4398941 Welshyyyyy <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4405943 After Pie update phone loudspeaker quality dramatically degrated.

 

Moto g phones were grater than other brands exactly with the great loudspeaker quality.

MOTO, PLEASE RESOOLVE THE PROBLEM.

]]>
Sat, 13 Apr 2019 18:31:08 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4405943 CaptainAP
<![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4409362 UP

]]>
Thu, 18 Apr 2019 07:41:49 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4409362 Nicola-
<![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4419441 Where is solution Mr Agarwal? ]]> Thu, 02 May 2019 11:49:46 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4419441 Kalyan369 <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4419447 Where is solution 


 wrote:

 wrote:

My Moto g6 speakers were perfect before the update.

Now, after the update, the sound quality is now v ]]> Thu, 02 May 2019 11:52:38 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4419447 Kalyan369 <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4437574 I have the same problem. My Moto 6 was working perfectly until last night when I upgraded it to Android 9.

Lenovo/Motorola, in few words: is like you used to listen to the Google Play Music in THX, but after the update, you now listen to the same music in AM Radio!... That bad is how the so ]]> Fri, 24 May 2019 11:15:19 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4437574 Fousier <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4437580 Have you tried playing music now using Dolby, it's unbelievably awful, so unlistenable you just can't use it at all. I can't believe anyone at Motorola/Lenovo hasn't got a test phone and tried listening to music since the update. Customer service at it's absolute worst. I've bought several Motoro ]]> Fri, 24 May 2019 11:29:48 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4437580 Welshyyyyy <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4439527 +posted wrong in wrong topic+

]]> Mon, 27 May 2019 06:32:32 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4439527 MRBelgium <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4448930 Posting this in every relevant thread because I'm sick of it

 

I take back my previous post about this not being the end of the world because third party EQ apps can fix it after you disable Dolby Audio.

 

Turns out android eq is a bit of a mess in general and other apps o ]]> Sat, 08 Jun 2019 07:38:27 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4448930 jb01 <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4480854 I just updated today to Android 9.  I ALREADY HATE IT!  The sound coming out of the speakers is horrible.  Doesn't matter if it's my ringtone, music from google player, spotify...anything.  The dolby equalizer is gone (which made the sound 1000% better) and now I'm stuck with this stupid "Sm ]]> Fri, 19 Jul 2019 22:32:03 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4480854 MaineGeek75 <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4483975 I just bought the phone because I needed a cheap replacement. I'm pissed that I let the phone update because the first few hours of owning the phone were quite nice. 

I'm kind of blown away that there doesn't seem like any actual fix or acknowledgment of the issue can be found by googling. ]]>
Wed, 24 Jul 2019 01:07:40 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4483975 1stMoto
<![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4511139 So every since update audio is poor quality.  Very tinny and distorted.  It was the only good thing going for it.  I'm done with motto phones.  Had a Droid Maxx, Droid z play, and now the g6.   I'm done with them.  Every time there's an update something good is either removed or it breaks and doe ]]> Sun, 25 Aug 2019 19:53:09 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4511139 Fedupmottouser <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4526692 Is anything being done to correct the low volume issue?  If not, that's OK, but just let me know so that I can make my decision to9 keep or leave the motorola g6 phone.

 

I worked for sprint for 18 years and I know my way around mobile telephones and I don't think it's cockpit error.< ]]> Fri, 13 Sep 2019 23:46:39 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4526692 Zatoichi50 <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4526982 My speaker/earpiece was bunged up with sweat and dust. I applied masking tape to it and rubbed it with a small pointy screw. Do this a couple of

times and it should be like it was when new

 

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Sat, 14 Sep 2019 14:16:32 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4526982 Collo1
<![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4528406 We are having exactly the same problem with two of our three G6 phones. This started after the Android Pie update.

 

Running in safe mode and factory reset have not helped.

 

We are now going to return the phones to John Lewis where we bought them from, and they are going ]]> Mon, 16 Sep 2019 18:37:11 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4528406 Trini44 <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4531111 I have Moto G6. From about 15 days, I am faceing an issue with audio. Whenever any audio/video is played in youtube,facebook,whatsapp video on loudspeaker, the volume starts with a high volume (normal as usual) for 1sec and lowers down so much that i cant hear. Even the incoming call ringer also ]]> Thu, 19 Sep 2019 18:30:24 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4531111 AkshayBansal <![CDATA[ Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4532165 Volume issue is still not fixed after so many follw ups. Plz check in few devices and do the needful for all of us

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Fri, 20 Sep 2019 23:49:41 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4532165 Bimal_sekhar
<![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/4537177 Mee to

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Fri, 27 Sep 2019 12:24:37 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/4537177 Suren3
<![CDATA[ Resolve the Moto G6 Audio Problem ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5043651 Sat, 02 May 2020 18:37:37 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5043651 Moto G6 <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5044451 My moto g6 audio quality is degraded after update .

It's like 50% volume has been decreased and the problem is persistent in all media.

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Mon, 04 May 2020 09:50:25 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5044451 PriyaP
<![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5048746 I know this won't help or provide any answers to this thread, but I got so fed up with Motorola's unstable updates compromising, and in some cases totally bricking phones, I've moved on and haven't looked back. I liked my G7 Play and G6, and it would be different if Motorola listened to all the c ]]> Sun, 10 May 2020 18:51:39 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5048746 Ballyshannon <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5048934 Mon, 11 May 2020 05:31:59 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5048934 Moto G6 <![CDATA[ Re: Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5048940 Mon, 11 May 2020 05:39:41 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5048940 Moto G6 <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5048953 Mon, 11 May 2020 06:40:36 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5048953 Bhivana <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5048962 Mon, 11 May 2020 07:14:22 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5048962 Bhivana <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5051837 Hi all,

 

Sorry to know about and thanks for reporting! 

 

Regarding your concerns with the audio, we would like to investigate this, kindly provide us a Bug report--

 

1.  Go to Setting ]]> Thu, 14 May 2020 13:47:46 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5051837 Agent_Suman <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5052059 Thu, 14 May 2020 18:17:39 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5052059 Moto_mania2021 <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5084666 My moto g6 audio quality is degraded after update .

The problem is persistent in all media.

Give Solution of this problem

 

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Sun, 28 Jun 2020 19:30:25 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5084666 macbela
<![CDATA[ Re:Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5084667 My moto g6 audio quality is degraded after update .

The problem is persistent in all media.

I do a factory reset.

Give Solution of this problem

]]>
Sun, 28 Jun 2020 19:31:10 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5084667 macbela
<![CDATA[ Re:Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5085760
@ macbela wrote:
 

 

My moto g6 audio quality is degraded after update .

The problem is persistent in all media.

I do a factory reset.

Give Solution of this problem

  ]]> Tue, 30 Jun 2020 09:37:38 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5085760 Agent_Suman <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5102137 Hello, i'm from argentina, same issue, my moto g6 has like 18 months and this issue started about 3 weeks ago, the volume started to be low after 1 sec of correct audio. Now i dont even have audio, my speakers dont work anymore, but this is not a hardware issue, looks more like a software issue, ]]> Wed, 22 Jul 2020 18:54:49 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5102137 JulianMoran <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5102423 @ JulianMoran wrote:
 

 

Hello, i'm from argentina, same issue, my moto g6 has like 18 months and this issue started about 3 weeks ago, the volume started to be low after 1 sec of correct audio. Now i dont ev ]]> Thu, 23 Jul 2020 04:49:46 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5102423 Agent_Suman <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5102643 Hello, thanks for replying, i already tried:
 

  • hard reset
  • safe mode
  • hardware test (speakers dont work in this test but i went to a professional and after some test he mentioned that the speaker should be in good shape, he doesnt understand why it doesnt work) Thu, 23 Jul 2020 13:02:01 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5102643 JulianMoran <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5104767 @ JulianMoran wrote:
     

     

    Hello, thanks for replying, i already tried:
     

    • hard reset
    • safe mode
    • hardware test (speakers dont work in this test but i went to a professional and ]]> Mon, 27 Jul 2020 10:58:21 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5104767 Agent_Suman <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5222946 Since last year in which I had a sound issue, I took my G6 plus to the authorized service in my country, Argentina.

       

      Previously, I came to you for a solution:

      Obiwan__Kenobi

       

      I apologize if you feel that way. I have brought this up to my team. Were these call audio and if so what type of calls Regular, VoLTE, VoWifi or a ]]> Fri, 08 Jan 2021 20:32:48 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5225392 Agent_Rich <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5229456 Hello Rich.

      No volume at all. All services. Speaker (or so called ringer) is dead.

      Headphones, when connected provide tiny, very low volume.

      I had left my cellphone in the same authorized service

       

      TECHNIC AR

      with order service No. SOAR375002-2 ]]> Wed, 13 Jan 2021 18:19:19 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5229456 Obiwan__Kenobi <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5231849 Hi Roberto,

       

      Thank you for confirming. Just to let you, I'm still discussing this with my team. Unfortunately, I have no details to share with you as of this moment but we're still discussing this. I will let you know as soon as I have more details to share. 

      &n ]]> Fri, 15 Jan 2021 22:06:19 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5231849 Agent_Rich <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5232306 Hey,

       

      I did get my speaker repaired from a local centre. The speakers work well on a hardware test. I have factory reset my phone thrice and I have disabled any Bluetooth devices that were connected.

       

      I am facing this issue since around September. The a ]]> Sat, 16 Jan 2021 17:11:19 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5232306 Bhavnaa <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5233702 Rich, today I talked to the authorized technical repair center where my phone has been left last thursday. No news about my phone so far. They don't even opened the device yet and they expect to do it next thursday. They say that next week should be repaired. This means 2 weeks without Wh ]]> Mon, 18 Jan 2021 15:48:40 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5233702 Obiwan__Kenobi <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5235064 Hi Roberto,

       

      We can reach out to the service and repair teams from our end to see if we can get a status update on your repair. If you would like us to do that, please share with us the repair case# or jobsheet# for your repair and we'll see what we can do. As for the report ]]> Tue, 19 Jan 2021 19:50:18 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5235064 Agent_Rich <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5325681 Has this been all fixed in the latest updates?

      I have crackling sound

       

      I have 116-11-

      Just recently tried updating to 116-11-2

      Please see attachment .

      ]]>
      Sun, 09 May 2021 11:02:52 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5325681 Brickstin
      <![CDATA[ Re:Moto g6 audio quality degraded after Android 9 update ]]> https://forums.lenovo.com/topic/findpost/2531/4385728/5326460 Hi Brickstin

       

      Does it only happen on certain volume level? May I know what have you tried and done so far to address this? Thanks.

       

      Best regards,< ]]> Mon, 10 May 2021 14:30:32 +0000 https://forums.lenovo.com/topic/findpost/2531/4385728/5326460 Agent_Rich