in Lenovo Smart Display & Lenovo Smart Clock with Google Assistant https://forums.lenovo.com/t5/Lenovo-Smart-Display-Lenovo-Smart-Clock-with-Google-Assistant/Alarm-randomly-stops-sounding-until-unit-has-power-cycled/m-p/4636478 Lenovo Smart Display & Lenovo Smart Clock with Google Assistant topics Fri, 31 Jan 2020 12:20:27 +0000 sh03_en <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/4636478 Hi I've got a problem with my clock and twice now I've been almost late to work because it does not sound an alarm.  

It says the alarm is sounding ( I can see the little graphic on the screen), but no sound.  

While in the no alarm state, I can use the google assistant and set an ala ]]> Fri, 31 Jan 2020 12:20:27 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/4636478 AerospaceTech <![CDATA[ Re: Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/4638741 Hi ,

 

Have you tried performing a factory reset on your device? I would also double check your settings of the alarm volume in the Google Home app:

Mon, 03 Feb 2020 14:08:11 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/4638741 Ala_Lenovo <![CDATA[ Re: Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/4640177 I am experiencing the same issue. Alarm goes off but there is no sound whatsoever. The Lenovo Smart Clock screen shows that the alarm is sounding (I have the Stop or Snooze option) BUT there is no sound.

YES I have verified the sound settings on the Device. Device is set to 4, Alarm is set ]]> Tue, 04 Feb 2020 18:39:43 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/4640177 Shabado14 <![CDATA[ Re: Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/4640891 Hi ,

 

Thanks for completing these troubleshooting steps. Does the issue stop for you after a power cycle?

 

 does the issue occur more in case of recurring alarms or with o ]]> Wed, 05 Feb 2020 15:11:48 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/4640891 Ala_Lenovo <![CDATA[ Re: Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/4640901 The fault is observed on a re occuring alarm with a custom lower volume setting.  The volume is set to 5, the alarm is set for 4:10am Monday through Thursday.

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Wed, 05 Feb 2020 15:18:59 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/4640901 AerospaceTech
<![CDATA[ Re: Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/4640904 While in this state of no alarm on a reoccurring alarm and before I cycle power, no alarms will sound.  Not even a single alarm will work.  After a power cycle the alarm will work again.  I wonder if it is tied to the custom volume setting not being set correctly? 

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Wed, 05 Feb 2020 15:21:55 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/4640904 AerospaceTech
<![CDATA[ Re: Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/4645805 The issue still persist after a Power Cycle.

When the alarm goes off, the screen shows the 2 options: Stop or Snooze

If I hit STOP, it returns to the main screen and everything seems to run normally.

 

However when the #Alarm Goes Off No Sound, I say &quo ]]> Tue, 11 Feb 2020 16:47:05 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/4645805 Shabado14 <![CDATA[ Re: Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/4646423 Hi ,

 

If it is not possible to send feedback exactly when the issue occurs, please send it after hitting "Stop" on the Clock (as I understand it works normally then). 

 

If you want to return the device, the best co ]]> Wed, 12 Feb 2020 09:24:37 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/4646423 Ala_Lenovo <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5049716 Tue, 12 May 2020 03:36:59 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5049716 CVR <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5066231 Thu, 04 Jun 2020 09:55:30 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5066231 Kimberly M <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5132204 @Ala_Lenovo any update form your internal team on this issue? I have constantly been sending feedback when this error of Alarm no Sound occurs. 

]]> Wed, 02 Sep 2020 15:53:05 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5132204 Shabado14 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5133796 Hi @Shabado14,

 

I didn't see any similar reports recently so I didn't check with the team for a while. I wrote to them now to ask about a ]]> Fri, 04 Sep 2020 13:44:33 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5133796 Ala_Lenovo <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5139331 Hello,

 

I have 2 smart clocks and they both have the same issue. This is unacceptable and unless it’s fixed, I’ll be asking for my money back. my wife and have both been late for work because of this.

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Sat, 12 Sep 2020 12:36:16 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5139331 BossHogg
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5142825 I can also confirm that the problem is not fixed. Just woke up and saw the alarm going off without sound. Happened at least five times since I bought it this summer. Not acceptable.

Happy I found this thread though and that I’m not alone with this problem.

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Thu, 17 Sep 2020 04:45:47 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5142825 es95pl
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5152326 Hi all,

 

I received a confirmation that this issue is actively investigated by Google, but I don't have any more information so far. I will monitor this issue and share any updates with you.

 

Best regards,

 

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Thu, 01 Oct 2020 08:13:44 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5152326 Ala_Lenovo
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5156205 Hi all!

 

Does this issue still persist on your devices? Our technical teams say that it should be fixed now. 

 

I'll be grateful for your feedback.

 

Thank you,

 

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Wed, 07 Oct 2020 08:12:58 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5156205 Ala_Lenovo
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5158487 It happened to me each day of the past 5 days and just happened again this morning, so I would say it's not fixed at all. I've been forced to use my phone alarm, which doesn't have the desired effect as it's not as powerful as Lenovo Smart Clock (when it used to work).

 

What a r ]]> Sat, 10 Oct 2020 01:57:33 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5158487 Medeeks <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5159626 Hi @Medeeks,

 

Thanks for your feedback!

 

Could you share some more details about the issue? Does it happen on the recurri ]]> Mon, 12 Oct 2020 10:54:42 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5159626 Ala_Lenovo <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5159631 It always happens on the recurring one. Impromptu is the tone and sunrise is turned on. 

 

However, I'm not sure if sunrise matters as when I set a new alarm without any recurrence, sunrise was on and it worked just fine. I changed the tone as well in case that was the probl ]]> Mon, 12 Oct 2020 11:05:01 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5159631 Medeeks <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5159825 Thanks for providing the additional details. Could you also confirm what is your firmware version? Is it release 7.xx?

 

Best regards,

 

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Mon, 12 Oct 2020 14:51:55 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5159825 Ala_Lenovo
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5160132 I am having the same issue.  It is running version 7.70.14.  I don't have a recurring alarm, I just set it as I'm going to bed.  I have factory reset twice.  I usually use the default tone, but have tried others with the same result.  It worked perfectly for the first few ]]> Mon, 12 Oct 2020 20:46:10 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5160132 Cougfan97 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5161188 Hi all!

 

Thanks for all your feedback!

 

I passed your comments to Google and a new bug will be filed for this issue. To provide them with more information about it you can share your feedback from your devices.

 

Thank you,

 

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Wed, 14 Oct 2020 06:25:09 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5161188 Ala_Lenovo
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5161622 Hi guys, any update? I am having the same issue here. Factory reset a few times, power cycle and nothing happens. I bought this to be my main alarm clock and I cant rely on this. 

 

This is my second device because the first one I got a replacement unit due to ”speaking rand ]]> Wed, 14 Oct 2020 18:17:17 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5161622 Skullzao <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5163457 Hello and thanks for working on this big issue. I think for two week I have not had any more problems.

recurring mon-fri, standard signal, no sunshine, no good morning, 7.70.14

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Sat, 17 Oct 2020 15:00:32 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5163457 es95pl
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5177871 I have been having this problem as well. It happened a few weeks ago and then again this morning. Will be trying to return to Best Buy, but feeling very frustrated. It is occurring on the re-occuring alarm.  

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Sat, 07 Nov 2020 06:11:41 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5177871 Sgillies
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5183188 Hi everyone.

Same issue here : the clock worked correctly when I bought it (last june) but sometimes in the end of summer it stopped.

Now the alarm sometimes turns on for half a second at best before sound turns off (most of the time it won't emit a single sound)

I went through ]]> Sat, 14 Nov 2020 13:14:10 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5183188 etimal <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5189432 I have the same problem.

 

I was delighted with the features of this alarm clock - so much so, I purchased two.

 

The main one didn't go off a few weeks back, and I thought nothing of it - I just assumed I, or mor likely someone else playing with it may have inad ]]> Mon, 23 Nov 2020 09:03:05 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5189432 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5191761 Same issue here. The alarm worked for months but now it has failed twice in the past couple of weeks. Firmware version is 7.158.4.

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Wed, 25 Nov 2020 16:49:41 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5191761 sevenpirates
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5192356 Hi all!

Google engineers have troubles reproducing this issue, therefore it's hard to fix it. Could you please share feedback through your devices? Any feedback will give us more information about this issue. Here is how to send feedback about Google Assistant devices:

Wed, 06 Jan 2021 13:41:30 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5223292 Lowfu <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5230815 same problem here.  started about a month ago.  It worked fine for over a year so I am guessing they introduced a bug into a recent firmware update.

 

One thing i noticed, when the problem happens the alarm volume is reset to 5 every time.   Also, the alar ]]> Thu, 14 Jan 2021 21:56:55 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5230815 mike91919191 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5238642 Have same issues. Set a direct alarm every night. Alarm sounds once and shuts off totally. I was planning on buying a home computer from lenovo. Not anymore. Cant even fix the main function of a simple clock. This thread is almost a year old and still not fixed. 

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Sat, 23 Jan 2021 11:53:33 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5238642 Wookieson
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5240075 Really Lenovo? You have dozens of users complaining of this issue for more than a year and you state that Google is having a hard time reproducing the issue??? Come on, man!!! This is ridiculous. An alarm clock that won’t alarm?

 

I am having the same issue as everyone ]]> Mon, 25 Jan 2021 13:04:40 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5240075 Lencoh <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5241042 Had high hopes that this issue was resolved at the end of last year but both last friday and yesterday the alarm were silent. It should be a no brainer for foogle to be able to replicate the issue. 

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Tue, 26 Jan 2021 09:13:23 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5241042 es95pl
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5247825 Add me to the list.

 

When the alarm is supposed to go off, the clock just tells me that there’s a problem.  That’s it.  I’ve tried a repeating alarm and a single alarm.  Neither works.

 

Default alarm tone.  Sunrise ]]> Tue, 02 Feb 2021 15:56:28 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5247825 Veekay <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5247841 I'm the same. No sound although screen looks as if an alarm is going off. 

 

When the alarm does work I get the loud sound spike for the first half a second which is very irritating.

 

This device is not working as an alarm clock if it is not reliabl ]]> Tue, 02 Feb 2021 16:08:10 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5247841 An W <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5255617 Same issue!

 

Almost been late for work several times because my smart clock is being dumb.

 

Just tried setting a couple of alarms, no sound. My weekday alarm, no sound.  Tried a different sound setting, no sound.

Very frustrating. &nbs ]]> Thu, 11 Feb 2021 02:27:16 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5255617 Swight <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5259117 Hi all,

 

I know that this issue is very frustrating for you and I'm sorry that it's going on for such a long time. 

 

We are working on a fix, but we have trouble replicating the issue. It would be a great help if you could submit feedback directly ]]> Mon, 15 Feb 2021 14:06:25 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5259117 Ala_Lenovo <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5259861 I’m using the standard signal and at least once a week I experience the issue. For me it looks like it triggers the alarm but it somehow misses to play the alarm sound. I can hear a very short ”pop” sound (like if you feed a speaker with dc current) in the speaker when it is sup ]]> Tue, 16 Feb 2021 04:49:00 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5259861 es95pl <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5260269 Hi @es95pl,

 

Thanks for your feedback! I t ]]> Tue, 16 Feb 2021 15:36:05 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5260269 Ala_Lenovo <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5263140 I am also having the same issue. My alarm is reoccurring to play music. 2 days in a row now the alarm goes off as it shows on the screen but there is no sound. This happened before but unplugging the clock fixed it. When I happened again yesterday I unplugged the clock but then the alarm did not ]]> Fri, 19 Feb 2021 12:44:15 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5263140 Mmed <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5265809 Hi,

 

As others have stated I too have a Lenovo Smart clock with the latest firmware, and I too use mine as an alarm clock which doesn't work.

 

Same issue as others have said.  In settings alarm says it's on, no alarm sound, and when I cycle through ]]> Tue, 23 Feb 2021 08:49:24 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5265809 InfiniteSD <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5295817 Still an issue on the lenovo smart clock. This alarm clock does not "alarm"

 

 

 

 

 

 

 

]]> Wed, 31 Mar 2021 15:13:13 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5295817 Sheree ush <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5306756 Hello, any new updates on a working fix? It’s still a problem.

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Wed, 14 Apr 2021 21:20:07 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5306756 es95pl
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5314256 Agreed - this bug's still there after the most recent firmware upgrade(s) and if anything it seems even worse to me!

 

It's already failed to wake me twice this week already, so I've had to power it off and on again to get it working.

 

It's becoming usel ]]> Fri, 23 Apr 2021 20:08:44 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5314256 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5316372 I noticed this happened with my clock the morning after I had canceled an alarm prior to it going off the day before before.

 

Let me explain, I had awoke and saw the clock said alarm will sound in 10 minutes so I hit the message and it canceled the alarm for that morning, I ]]> Tue, 27 Apr 2021 02:02:23 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5316372 hemiguy37 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5335036 Fri, 21 May 2021 04:34:38 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5335036 es95pl <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5345051 Come on Lenovo - please update us! As an "alarm" clock this device is now hopeless.

 

I have to set my phone alarm too to be sure to get woken up.

 

Same issue as others have reported - it supposedly goes off, but no sound. This morning, complete silence ]]> Thu, 03 Jun 2021 14:15:03 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5345051 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5345727 I have had the "alarm clock" for over a year and have started to have this same issue as of Monday (31/05/2021).

 

I have a recurring alarm set for every weekday at 7:00AM. The volume is set to 8 and I use one of the built in tones (not music). At 7:00AM, the ]]> Fri, 04 Jun 2021 08:49:13 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5345727 mda99 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5348111 I have this problem.  You can fix it by opening Google Home app and go to the alarm settings.  If you have the same problem I do, the alarm volume has been lowered.  Crank it back to max.

 

I think that if you say a Google hotword, it ducks the audio including ]]> Tue, 08 Jun 2021 03:51:20 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5348111 uudruid74 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5348745 That's an interesting observation about the Google Home app - I've checked mine after setting of timers, requesting it "STOP"s the noise, and saying "Hey Google", but I've not yet noticed a change in the volume there... When the alarm fails again, I'll try and take a look at the value after that. ]]> Tue, 08 Jun 2021 19:13:32 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5348745 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5349045 Well the 6:59am alarm trick didn't work for long - only two days... today, the alarm went off but with no sound at all. Thankfully my phone alarm woke me up.

 

I checked the Google Home app while the alarm was going off, and the volume level was definitely as expected - at ab ]]> Wed, 09 Jun 2021 07:29:15 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5349045 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5349218 Hi all, Google development team is working on solution for this persisting problem, no resolution so far, I will keep you posted, thanks, Zuzana

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Wed, 09 Jun 2021 12:24:30 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5349218 Zuzana_Lenovo
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5349354 Does "working on a solution" mean they were able to reproduce the problem?

 

I have 3 Lenovo clocks and only one of them has this issue. Not sure if this is merely coincidental or not but it's the same clock that had the random MAC address issue so the hardware is different.< ]]> Wed, 09 Jun 2021 15:12:22 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5349354 yddyyc <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5350667 Hi @ yddyyc,

 

if the issue is only on one of your 3 devices, we kindly ask you to contact support and get your system replaced, if there is a hardware issue. thanks, Z ]]> Fri, 11 Jun 2021 07:46:45 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5350667 Zuzana_Lenovo <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5354554 I have been having the same issue with all 3 of my devices.  What good is an "Smart" alarm clock that does not sound?

 

Also sending feedback.  I see that this is an ongoing issue for over a year!  This needs to either be fixed immediately or Lenovo should reca ]]> Thu, 17 Jun 2021 10:12:57 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5354554 aschneid <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5356845 I too, have had this issue intermittently for over a year now.    I love the clock and want it to work, but it doesn't....

I have tried all the previous tips, but none have worked.

I thought it was because I wake to music (radio station).  but default alarm fails to ]]> Sun, 20 Jun 2021 14:06:36 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5356845 mike1010 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5362547 Hi Lenovo,

 

Since we've still no positive news on a fix, can you tell us if the new Smart Clock 2 works?

 

NOT< ]]> Sat, 10 Jul 2021 12:30:21 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5374113 aschneid <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5378578 Just a few more thoughts on this as the comminity tries to diagnose the problem with these useless alarm clocks - given the apparent total lack of interest and support from the company who sold them to us...

 

I don't recall these issues when I first purchased the alarm clock ]]> Thu, 15 Jul 2021 20:38:13 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5378578 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5378584 I use the USB port on one of my clocks to charge my smart watch. No issues on that clock. The clock with the alarm issue doens't use the USB port at all.

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Thu, 15 Jul 2021 20:43:30 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5378584 yddyyc
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5378657 Never used the USB ports on mine, so this cannot be the cause of the alarm failures.

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Thu, 15 Jul 2021 22:06:08 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5378657 aschneid
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5385898 Hi All,

 

I would need your update regarding the sound issue, could you please notify us, if the issue still persists? Could you please describe how the clock operates now?

 

thanks,Zuzana

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Mon, 26 Jul 2021 08:28:46 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5385898 Zuzana_Lenovo
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5389109 I am still having the same issue.

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Thu, 29 Jul 2021 14:24:58 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5389109 theraven51
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5389421 It's still a problem. My alarm clock fails over 50% of the time. It's totally unreliable and worse than ever. It's more difficult to tell if my daughter's clock is quite as bad, as she's on school holidays at the moment, so does not need to be up so early.

 

Rebooting sometim ]]> Thu, 29 Jul 2021 20:29:33 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5389421 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5389459 So far mine has been working correctly. I'll update if that changes. 

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Thu, 29 Jul 2021 21:22:36 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5389459 hemiguy37
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5393870 Hi, this issue still exists. This also includes the sound for the timer function too. Please advise when patch/fix will be applied.

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Wed, 04 Aug 2021 10:07:22 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5393870 Jeanie1729
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5393890 My paperweight continues to alarm - silently!

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Wed, 04 Aug 2021 10:40:00 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5393890 aschneid
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5396253 Cancel that, did it again today. No sound, just a clock that says the alarm is sounding. Like a Mime in a box!

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Fri, 06 Aug 2021 17:17:18 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5396253 hemiguy37
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5399352 Finally fixed mine by replacing it with a Nest Hub.  This is the second major issue I've experienced with these that makes them useless as an alarm clock.

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Tue, 10 Aug 2021 18:51:29 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5399352 theraven51
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5399365 Tue, 10 Aug 2021 19:06:13 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5399365 yddyyc <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5405958 How many different hardware revisions are out there?

 

Definitely more "miss" than "hit" for me at the moment... I'm still having issues.

 

I was wondering if perhaps there's been any hardware revisions that might explain why a n ]]> Wed, 18 Aug 2021 07:53:52 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5405958 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5406229 I've also been discussing this issue with Lenovo via Twitter, and this is where I am now...

 

I'm afraid I cannot spot a current solution to the alarm not sounding. Please make contact with the retailer to check on the potential replacement options available ]]> Wed, 18 Aug 2021 13:12:34 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5406229 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5406804 Ive just started to have this issue about a month ago. Any fixes other than restarting?

]]> Thu, 19 Aug 2021 02:18:50 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5406804 faqro123 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5407077 I can't believe this is still ongoing!

 

It's probably time for a recall isn't it? Will any retailer replace these without an official recall/replacement program once they're outside of their warranty period?

 

Still have 3x clocks that exhibit the same p ]]> Thu, 19 Aug 2021 11:29:08 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5407077 msmithson87 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5407285 Agreed. Seeing as this isn't a one-off issue, and Lenovo clearly either a) Can't possibly fix this issue or b) Doesn't want to spend the time to, they should be having a recall, considering the product sold is not as advertised nor as intended.

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Thu, 19 Aug 2021 14:56:28 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5407285 faqro123
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5407301 Dear
@Zuzana_Lenovo , Thu, 19 Aug 2021 15:14:04 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5407301 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5407371 I realized the same thing. The clock I got seemed to work just fine for about 6 months, then it stopped. It seems Lenovo no longer cares about the fact that the product is faulty, especially as they are replacing the current model. I honestly feel pretty scammed seeing as they sold me a product, ]]> Thu, 19 Aug 2021 16:23:01 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5407371 faqro123 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5424686 Following discussions with Lenovo technical support (initially via Twitter), they are now assisting me with these issues.

 

One piece of advice given to me was these community forums are not the best place to seek technical support, and if you're having issues you really shou ]]> Tue, 07 Sep 2021 19:22:41 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5424686 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5455614 I have been having issues for several months. I keep coming back to this thread hoping there has been a resolution, but no, nothing.. I have done all the trouble shooting, tried doing non-recurring alarms and still have issues with no sound. It's pretty obvious it isn't random clocks having these ]]> Wed, 13 Oct 2021 01:44:22 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5455614 LisaLee81 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5455793 Have you tried raising the issue with Lenovo support (see link in my post above)?

 

After much frustration, they actually resolved the issues for me by replacing the clocks, so I now have two that actually work again. I'm hoping I was just unlucky the first time, and these re ]]> Wed, 13 Oct 2021 08:00:29 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5455793 M@tt <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5458769 Yeah, every time I click on the link, they are down for routine maintenance and they keep changing the dates for it. I will keep checking...

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Sat, 16 Oct 2021 14:15:25 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5458769 LisaLee81
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5481057 Well, the clocks were replaced through the support link.  They worked as expected.

 

...for about two weeks.  Starting yesterday, I saw the familiar "alarm screen" on the device with no audio output.

 

If nothing else, I can thank Lenovo for mak ]]> Wed, 10 Nov 2021 22:32:35 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5481057 aschneid <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5481108 I suspect the problem is in the firmway/software. Replacing the clock doesn't get you different firmware/software. Having said that only 1 of my 3 clocks have the problem. I know not all clocks have the exact same hardware as the problem clock has a different network module (it had the random MAC ]]> Wed, 10 Nov 2021 23:43:25 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5481108 yddyyc <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5481352 Hi all, the next update release is planned for 15th November, could we please test the devices after release and we will take it from there, thanks

 

Zuzana

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Thu, 11 Nov 2021 08:59:13 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5481352 Zuzana_Lenovo
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5496547 Hello, I just bought 2 of theses clocks last week and have put them both on recurring alarms but the alarms are not sounding off at all. And the alarm icon is showing on the clock face. Luckily I woke up just when my alarm should be going off. But when I check at 530am to see if it's set correctl ]]> Sun, 28 Nov 2021 14:55:51 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5496547 Mom2019 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5496618 HI Zuzana,

 

Can you please confirm the software version we should be looking for?

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Sun, 28 Nov 2021 16:20:14 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5496618 aschneid
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5497146 Hi, 

 

OS upgrade (R11), for both Cube and Scoria. thanks, Zuzana

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Mon, 29 Nov 2021 12:14:53 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5497146 Zuzana_Lenovo
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5523729 Have just purchased 2 clocks for my children for early sports get ups - can't be un reliable. Can someone confirm if this is fixed, how do i check if needs update to firmware etc

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Wed, 29 Dec 2021 05:24:16 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5523729 sh987
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5523735 If you can I'd return them and buy something else.  These have never been reliable.  

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Wed, 29 Dec 2021 05:37:15 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5523735 theraven51
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5523979 Just confirming that all 3 of my units are at OS upgrade (R11).  We had a good run for a few weeks.  Then the clock reverted, no alarm once again and almost missed a flight!

 

I cannot depend on these units and quite frankly, this is an alarm clock.  It's not r ]]> Wed, 29 Dec 2021 12:59:07 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5523979 aschneid <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5530943 @ Zuzana_Lenovo wrote:

Hi, 

 

OS upgrade (R11), for both Cube and Scoria. thanks, Zuzana

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Thu, 06 Jan 2022 18:36:59 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5530943 yddyyc
<![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/5849779 It is now 2023 and this issue persists.  I have the original model (CD-24501F).  My partner has the same one and she has been experiencing the same issue.  Seemingly at random occurrences, the alarm will not go off.  It definitely happens with 1-time alarms.

A couple t ]]> Thu, 05 Jan 2023 13:39:57 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/5849779 Steven G <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/6011950 Wow. I seriously though I was going crazy or sleeping like a rock. This has been happening for months. Thank god my supervisor has been understanding but I have to buy a new alarm now. I thought it was my fault. I missed my grandmothers funeral last year because I overslept and missed my flight. ]]> Thu, 15 Jun 2023 23:08:51 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/6011950 guest15001 <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/6158499 I am having the same issue. We have 4 smart clocks and they are all doing it. Reoccurring alarms seems to be the problem. We've had these clocks for years and this problem just started a few months ago. I've changed the alarm volume and the tones (I thought maybe it was Impromptu) but we've just ]]> Sun, 12 Nov 2023 12:42:16 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/6158499 uscgcox <![CDATA[ Re:Alarm randomly stops sounding until unit has power cycled. ]]> https://forums.lenovo.com/topic/findpost/2579/4636478/6236360 2024 and this started happening where alarm will not go off but the screen face shows that it is. Any update? I did go into google home and found that the volume was turned down there but what’s to stop that from happening again? Would love an update as we have 3clocks and we all rely on them.  Wed, 24 Jan 2024 15:51:45 +0000 https://forums.lenovo.com/topic/findpost/2579/4636478/6236360 guest29281