in moto g7 play / moto g7 / moto g7 power / moto g7 plus https://forums.lenovo.com/t5/moto-g7-play-moto-g7-moto-g7-power-moto-g7-plus/Warranty-registration-problems/m-p/4485529 moto g7 play / moto g7 / moto g7 power / moto g7 plus topics Thu, 25 Jul 2019 17:00:20 +0000 moto_g7_play_power_plus <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4485529 If you need assistance with registering your phone on the Motorola site or the site is showing incorrect warranty information, we're here to help.

 

For registration issues, please ensure you're using the correct site. Links below:

 

  • HACK3DANDROID,

     

    Thanks for posting on this thread. Can you plea ]]> Tue, 20 Aug 2019 16:21:05 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4506928 Agent_Rich <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4507684 Will the help of customer service, the issue was resolved

    ]]> Wed, 21 Aug 2019 12:30:26 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4507684 HACK3DANDROID <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4512071
    id like to register my device because i'd love to be part of the MFN program ]]>
    Tue, 27 Aug 2019 02:11:22 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4512071 Martin12514
    <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4512787 Hi Martin12514,

     

    Appreciate your interest with MFN. I can see you h ]]> Tue, 27 Aug 2019 18:51:22 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4512787 Agent_Rich <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4512834 Yes that serial is correct, if you could update my lenovo profile and get my device added that would be great. (ive also pm'ed you)

    weird thing is when i use the moto help app on the phone and check the warranty status...it says its out of warranty.

    or even the warranty status look ]]>
    Tue, 27 Aug 2019 19:46:26 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4512834 Martin12514
    <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4514705 Thu, 29 Aug 2019 20:01:53 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4514705 Martin12514 <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4515366 Hi Martin12514,

     

    Thanks for reminding me. I have tried adding your ]]> Fri, 30 Aug 2019 15:02:21 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4515366 Agent_Rich <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4515752 Sat, 31 Aug 2019 04:34:53 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4515752 Martin12514 <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4517074 Hi Martin12514,

     

    Were you able to register the IMEI using a Lenovo ]]> Mon, 02 Sep 2019 13:40:47 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4517074 Agent_Rich <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4517365 Nope still can't register it. And what I meant was in the back end of lenovo database it seems to think the serial number is a laptop instead of a mobile.

    for exmample when i put in my phone serial number (zy3267xxxx) it somehow converts it to serial number TH63LL5GTP) which in turn, turns ]]> Mon, 02 Sep 2019 19:40:08 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4517365 Martin12514 <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4519135 Hi Martin12514,

     

    Yes, I have escalated this. I will let you know. T ]]> Wed, 04 Sep 2019 19:30:41 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4519135 Agent_Rich <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4523285 Tue, 10 Sep 2019 09:54:11 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4523285 Martin12514 <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4530918 I am having an issue in registering my Moto G7. My G7 Play registered just fine (other than an incorrect date), but the system didn't recognize my IMEI number for my G7.

     

    Now the "My Stuff" page won't even proceed to the IMEI entry when "register a new device" is ]]> Thu, 19 Sep 2019 14:20:24 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4530918 Bunt1691 <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4531262
    seems like motorola support isnt up to scratch since it got sold to lenovo :-( ]]>
    Thu, 19 Sep 2019 22:36:22 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4531262 Martin12514
    <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4532011 Hello,

     

    Sorry it's taking this long. We have it reported already. We're still working on this until now. I will let you know once we're able to register your IMEIs. Thanks.

     

    Best regards,
    Rich
    Motorola-Lenovo Support

    ]]>
    Fri, 20 Sep 2019 19:11:59 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4532011 Agent_Rich
    <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4542773 very dissapointed. ]]> Sat, 05 Oct 2019 03:14:21 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4542773 Martin12514 <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4546639 Hi Martin12514,

     

    Unfortunately, our team is still investigating thi ]]> Thu, 10 Oct 2019 15:26:20 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4546639 Agent_Rich <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4559146 finally after 2 months i was able to add my phone in my devices...
    now its just showing its out of warranty..haha ]]>
    Sat, 26 Oct 2019 22:00:31 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4559146 Martin12514
    <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4560974 Hi Martin12514,

     

    Thanks for confirming this. That's odd. I'll follo ]]> Tue, 29 Oct 2019 17:21:11 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4560974 Agent_Rich <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4561892 Hi Martin, 

     

    I have someone to assist us with this, we need to get a proof of purchase (receipt) from you so we can create a ticket and escalate this. Can you send me a private message with this information? Just click on my profile and you'll see the option to send a pm. ]]> Wed, 30 Oct 2019 17:28:52 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4561892 Agent_Rich <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4575766 I also have this problem now, nov 2019 from Sweden.  Cant register at mystuff. IMEI removed

    ]]>
    Sat, 16 Nov 2019 20:17:12 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4575766 24JJ
    <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4578132 Hi 24JJ,

     

    Thanks for posting. Can you please submit this report to ]]> Tue, 19 Nov 2019 17:30:02 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4578132 Agent_Rich <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4616473 Hello. I filled out the registration form for my Moto G Power phone, but so far the Google Play settings reflect that the device is not certified. When will my phone be registered and certified?

    ]]>
    Thu, 02 Jan 2020 06:40:33 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4616473 Arbitr
    <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4618220 Hi Arbitr,

     

    Thanks for posting on the thread, we have received you ]]> Fri, 03 Jan 2020 15:08:44 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4618220 Agent_Rich <![CDATA[ Re: Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/4618798 Sat, 04 Jan 2020 05:59:50 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/4618798 Arbitr <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5025369 Hello. 01/03/2020 you answered me that you received my completed form for certification of my Moto. Moto G Power, but so far the Google Play settings show that the device is not certified. Also, you informed me that you are working on certification of my phone. So far, my phone is not certified. ]]> Tue, 07 Apr 2020 11:38:35 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5025369 Arbitr <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5025754 Hi Arbitr,

     

    Thanks for getting back. I apologize if I have missed this for months, I checked this back in time when I asked this, however, I don't have an update yet. I will ask the team again. ]]> Tue, 07 Apr 2020 19:50:39 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5025754 Agent_Rich <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5026467 Hi,

     

    Can you check the region settings for Google Play Store? Open Google Play Store > Menu (3 horizontal lines on left top of the screen) > Account > Country and profile. Please make sure you have your correct country there. Let me know. Thanks. 

     

    < ]]>
    Wed, 08 Apr 2020 18:12:28 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5026467 Agent_Rich
    <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5026754 Hello. I did as you said. In the country and profile section, I have written Ukraine.

    ]]>
    Thu, 09 Apr 2020 05:18:59 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5026754 Arbitr
    <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5027842 Hi Arbitrm,

     

    Thanks for confirming. I'll report it with the team, this would go under investigation. I'll keep an eye on this, and will let you know soon as I have an update.

     

    Fri, 10 Apr 2020 14:45:05 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5027842 Agent_Rich <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5061671 Hi,

     

    When I add my imei number it says invalid, I bought from Lenovo / Digital River, any help as have a major fault with my phone,

     

    Thanks

     

    g

    ]]>
    Thu, 28 May 2020 15:57:44 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5061671 Courgette 1972
    <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5061719 Hi Courgette 1972,

     

    Thanks for reporting. I'd like to help. Please use and fill out the form I provided on this thread and we'll check this. Also, please update your profile with the current ph ]]> Thu, 28 May 2020 17:03:23 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5061719 Agent_Rich <![CDATA[ Unable to register new Moto G7 Plus ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5207993 I tried several time to register my new Moto G7 Plus phone online using both my IMEI and serial numbers with no luck. I submitted a form online with all the required information and have still not heard back from anyone. I need help in getting my phone registered. Thank you.

    ]]>
    Wed, 16 Dec 2020 10:44:45 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5207993 Funky_Ferdman
    <![CDATA[ Re:Unable to register new Moto G7 Plus ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5208104 https://forums.lenovo.com/t5/moto-g7-play-moto-g7-moto-g7-power-moto-g7-plus/Warranty-registration-problems/m-p/4485529

    &nbs ]]> Wed, 16 Dec 2020 12:40:29 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5208104 Cuddly <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5208480 Hi Funky_Ferdman

     

    Thanks for submitting your report. I will ask this. Can you please update your profile with your IMEI as well? See Funky_Ferdman

     

    Thank you. We'll look into it. I will update you within 24-48 hours if I get any updates from the team.

     

     

    Best re ]]> Mon, 21 Dec 2020 14:45:16 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5211846 Agent_Rich <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5214409 Thu, 24 Dec 2020 17:35:51 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5214409 24JJ <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5216378 Hi 24JJ

     

     

    My apologies for the delayed response. I was out last week due to holiday. I will ask this to the team, can you please make sure you have the ]]> Mon, 28 Dec 2020 13:28:01 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5216378 Agent_Rich <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5216760 The requested information is in my profile.

    ]]>
    Mon, 28 Dec 2020 19:46:28 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5216760 Funky_Ferdman
    <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5216984 Tue, 29 Dec 2020 00:09:53 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5216984 redavenger <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5217442 Hi redavenger,

     

    I have sent you a private message. We can continue our conversation there. Thanks.

     

    Hi Funky_Ferdman

     

    We're still working on this. Please bear with us, I will ask the team again. I will post back as soon as possible. Please try registering in Wed, 30 Dec 2020 16:14:35 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5218411 Agent_Rich <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5225666 Yes there is correct IMEI information

    ]]>
    Sat, 09 Jan 2021 10:23:13 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5225666 24JJ
    <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5227102 Hi 24JJ

     

    Thanks for postin. Is this for Moto Z3 Play? Are you still registering the phone to the website? Can you please share the link? Thanks.

     

    < ]]> Mon, 11 Jan 2021 15:17:35 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5227102 Agent_Rich <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5236307 This case has been delayed by Lenovo. I cant understand why you need an very old link? You have all the information. Please register my phone and send me a proof of this.

     

    Best regards,

    J

    ]]>
    Wed, 20 Jan 2021 22:45:29 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5236307 24JJ
    <![CDATA[ Re:Warranty registration problems? ]]> https://forums.lenovo.com/topic/findpost/2729/4485529/5236473 @ 24JJ wrote:

    This case has been delayed by Lenovo. I cant understand why you need an very old link? You have all the information. Please register my phone and send me ]]> Thu, 21 Jan 2021 05:20:52 +0000 https://forums.lenovo.com/topic/findpost/2729/4485529/5236473 Agent_Sandeep