in moto g7 play / moto g7 / moto g7 power / moto g7 plus https://forums.lenovo.com/t5/moto-g7-play-moto-g7-moto-g7-power-moto-g7-plus/G7-Won-t-Connect-to-JBL-Mini-Reflect-2-on-Bluetooth/m-p/4556232 moto g7 play / moto g7 / moto g7 power / moto g7 plus topics Tue, 22 Oct 2019 23:39:07 +0000 moto_g7_play_power_plus <![CDATA[ ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4556232 I just recently received a new pair of JBL Mini Reflect 2 headphones but they won't connect to my G7 phone. I've restarted my phone and headphones multiple times with no success.

 

They don't even show up as an item when I try to pair a new device. The headphones connect to my wife an ]]> Tue, 22 Oct 2019 23:39:07 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4556232 SolaBeantura <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4556819 Hi SolaBeantura,

 

Thanks for posting. Try unpairing all Bluetooth ]]> Wed, 23 Oct 2019 17:09:16 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4556819 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4556843 Thank you for the recommendation! When I've tried to pair the headphones my phone has not been paired with anything else. I tried your suggestion to try pairing in safe mode but the phone still does not even find the earphones when I try to pair a new device. 

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Wed, 23 Oct 2019 17:51:54 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4556843 SolaBeantura
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4556844 Wed, 23 Oct 2019 17:52:45 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4556844 SolaBeantura <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4557836 Hi SolaBeantura,

 

Hmm. Thanks for providing more information. Thu, 24 Oct 2019 19:58:00 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4557836 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4558261 No luck... I tried to pair the headphones to my phone when neither of the other phones were in the same building. My phone does not even see the headphones when I try to pair.

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Fri, 25 Oct 2019 10:55:16 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4558261 SolaBeantura
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4559461 Sun, 27 Oct 2019 17:35:51 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4559461 SolaBeantura <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4561698 Hi SolaBeantura,

 

Thanks for your reply. Let's try isolating the h ]]> Wed, 30 Oct 2019 14:02:37 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4561698 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4562817 Thanks for the continued help! I "forgot" the headphones on the two phones they were connected to. The headphones were blinking blue and red but now just blue but my G7 still does not see them when I try to pair a new device.  

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Fri, 01 Nov 2019 01:37:46 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4562817 SolaBeantura
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4563328 Hi SolaBeantura,

 

After unpairing the Bluetooth from the other 2 p ]]> Fri, 01 Nov 2019 19:55:41 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4563328 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4563617 Thanks again... I was able to pair the headphones with the previously connected iPhones. I then went into the settings as you requested but my final page did not include the letters highlighted in green. I've attached a screenshot of what I see. 

 

As I've said before, I'm able to pai ]]> Sat, 02 Nov 2019 12:36:00 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4563617 SolaBeantura <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4564929 Hi,

 

Can you send me a bug report? We'd like to further investigate. 

 

Bluetooth Bug Report:
1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above s ]]> Mon, 04 Nov 2019 15:22:03 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4564929 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4573944 I sent the bug report as requested... just confirming it was received. I really appreciate your help thus far!

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Thu, 14 Nov 2019 17:08:37 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4573944 SolaBeantura
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4574739 Hi SolaBeantura,

 

Since Rich is not available today, can you send me the bug report by private message ]]> Fri, 15 Nov 2019 15:16:11 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4574739 Agent_Zeke <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4575034 Hi SolaBeantura,

 

I have already received the bug report that you ]]> Fri, 15 Nov 2019 19:05:10 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4575034 Agent_Zeke <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4577104 Thank you!!!

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Mon, 18 Nov 2019 18:04:36 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4577104 SolaBeantura
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4587034 Wondering if any progress has been made on my problem. I greatly appreciate all the help this far!

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Fri, 29 Nov 2019 16:32:22 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4587034 SolaBeantura
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4587117 Hi SolaBeantura,

 

Our engineers are still wo ]]> Fri, 29 Nov 2019 18:28:43 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4587117 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4587222 Fri, 29 Nov 2019 20:31:57 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4587222 SolaBeantura <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4594641 I am having exactly the same Bluetooth pairing problem as SolaBeantura, but with my Moto Z2 Force and a new pair of JBL Reflect Contour 2 earbuds.

 

The same earbuds pair easily with Apple and Samsung phones I have tried. However, they would NOT pair with a friend's Moto G6.

  Sat, 07 Dec 2019 23:49:59 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4594641 XTS5K <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4600623 Hi SolaBeantura,

 

Just got an update on this. Our team purchased t ]]> Fri, 13 Dec 2019 16:35:04 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4600623 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4604930 I've been told a ticket has been opened regarding my problem but I'm still waiting for an answer.

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Wed, 18 Dec 2019 14:14:13 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4604930 SolaBeantura
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4606357 Hi SolaBeantura,

 

That's right. The team was not able to duplicate ]]> Thu, 19 Dec 2019 19:42:34 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4606357 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4608829 i had same issue today with the reflect mini but every other wireless headphone in the store  seemed to pair

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Mon, 23 Dec 2019 11:07:49 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4608829 spinch88
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4609134 Hi spinch88,

 

Thanks for posting on this thread. ]]> Mon, 23 Dec 2019 16:08:41 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4609134 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4610368 Hi

I just got JBL Reflect Contour 2 earphones and am having the exact same problem with my Moto G7 plus. The earphones are not detected in the Bluetooth device search. This is straight out of the box and the earphones were not previously paired with any other devices. My phone was able to d ]]> Tue, 24 Dec 2019 23:19:18 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4610368 Yurt1993 <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4611530 I have the same problem with a G5 plus and JBL Reflect mini. I can without any problem connect to other devices, but my phone does not detect the headphones when I try pairing.

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Thu, 26 Dec 2019 15:44:42 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4611530 Jorid
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4611934 Hi. I'm having the same problem pairing a G7 plus AND a JBL charge 4. Already tried factory reseting the JBL, but nothing changed.

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Fri, 27 Dec 2019 00:03:16 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4611934 BlackRivers
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4613112 I was having the same Bluetooth headphone issue and resolved it by unpairing my car 1st, then chose to pair a device and when I turned on my earbuds I continued to hold the power button even after the lights came on and the phone picked it up almost immediately.  

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Sat, 28 Dec 2019 09:37:01 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4613112 chefdean1964
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4614146 Well, I found a solution: went to system apps configuration and cleared Bluetooth and Bluetooth MIDI service cache.

Hope it works for you guys too.

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Sun, 29 Dec 2019 21:14:08 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4614146 BlackRivers
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4614637 Hi BlackRivers,

 

Thanks for sharing what works for you. I'll keep ]]> Mon, 30 Dec 2019 14:53:08 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4614637 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4614642 Someone  was able to check the devices that the JBL earbuds  that I bought were able to connect to. It seems that Motorola in nowhere to be found in the list. If I understand correctly there was no way to know this before buying and trying to connect.

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Mon, 30 Dec 2019 14:58:30 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4614642 Jorid
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4614732 Unfortunately, clearing the data and cache of the Bluetooth and MIDI services  did not help with connecting the JBL Reflect Contour 2 earbuds with my Moto Z2 Force.  I tried force-stopping the services, clearing the data and cache, and restarting the phone. The headset still does not appear ]]> Mon, 30 Dec 2019 16:52:05 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4614732 XTS5K <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4618086 I have the same problem with my G7 Play (XT1952-1). Tried resetting network settings, clearing cache, removing other devices, walking away from wifi, restarting everything, having everything fully charged etc. Still no go. I have the JBL Reflect Mini 2. This is my second pair, because I got the f ]]> Fri, 03 Jan 2020 13:32:15 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4618086 Redibo <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4618666 I followed the steps you provided but my phone still does not even find the headphones when I attempt to pair a new device. 

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Fri, 03 Jan 2020 22:35:31 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4618666 SolaBeantura
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4620628 Hi,

 

Thanks for trying the suggested troubleshooting steps. I will report back the result to the team. 

 

Best regards,
Rich
Motorola-Lenovo Support

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Mon, 06 Jan 2020 14:14:00 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4620628 Agent_Rich
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4624923 Has there been any update on this? I just bought a pair of the same headphones and can't get my brand new One Zoom to find the headphones. Extremely annoying! Brought the headphones back to the store thinking they were defective, but no, it's just that motorolas struggle to find them. Can't even ]]> Sun, 19 Jan 2020 15:17:05 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4624923 baronKrumpets <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4628351 Have the same problem trying to connect my moto g6 to the jbl reflect mini headphones. The headphones are completely new in the box and my phone was the first thing i tried to connect them with. Tried all the steps provided in this thread (reset cache, safe mode, clear bluetooth setting etc), but ]]> Wed, 22 Jan 2020 17:55:34 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4628351 ba5se <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4628683 Got this from JBL customer support:

 

"Based on the update from our internal team, Unfortunately, some Motorola phones and laptops are running on Windows that do not support the standard A2DP, AVRCP or SBC BT audio codec protocols. In th ]]> Thu, 23 Jan 2020 00:25:13 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4628683 Redibo <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4629353 Hi Redibo,

 

Thanks for sharing. I'll ask the team about that. Thu, 23 Jan 2020 16:24:49 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4629353 Agent_Rich <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4637728 Sun, 02 Feb 2020 04:35:10 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4637728 PaulyCC <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4652098 Any update on this matter?

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Wed, 19 Feb 2020 17:45:03 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4652098 Redibo
<![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4652247 Wed, 19 Feb 2020 20:17:51 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4652247 SolaBeantura <![CDATA[ Re: G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/4653050 Hi,

 

I apologize I still don't have an update on this. I will ask the team again. We have an opened ticket regarding this and rest assured we're still working on this. I will let you know. Thank you. 

 

Best regards,
Rich
Motorola-Lenovo ]]> Thu, 20 Feb 2020 17:13:29 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/4653050 Agent_Rich <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5003234 Fri, 28 Feb 2020 00:00:18 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5003234 cjmartinkoski <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5007593 Sun, 08 Mar 2020 00:58:35 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5007593 Dantec97 <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5009808 Thu, 12 Mar 2020 00:11:34 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5009808 Dantec97 <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5011931 Hi Dantec97,

 

Unfortunately there's no update yet. I will ask for a follow. Sorry for taking this long.

 

Best regards,
Rich
Motorola-Lenovo Support

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Mon, 16 Mar 2020 14:37:22 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5011931 Agent_Rich
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5025063 Any updates?

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Mon, 06 Apr 2020 23:09:35 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5025063 SolaBeantura
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5026377 Hi,

 

I apologize but I don't have an update yet, but there's an on going discussion about this. Kindly bear with us. I will keep everyone updated here. Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support

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Wed, 08 Apr 2020 16:16:21 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5026377 Agent_Rich
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5027165 Hi Everyone,

 

I would just like to make sure we follow these instructions:

 

1. Factory Reset the headset

Steps:
a. Turn on the headset
b. Press at the same time Volume UP and Volume DOWN buttons for 5 seconds until hearing ]]> Thu, 09 Apr 2020 16:08:30 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5027165 Agent_Rich <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5030791 Tue, 14 Apr 2020 23:04:02 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5030791 Raisha zl <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5034923 Hi Raisha zl,

 

May I know which steps are you not seeing on your phone? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

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Mon, 20 Apr 2020 19:59:10 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5034923 Agent_Rich
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5061779 Thu, 28 May 2020 18:22:27 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5061779 drchristow <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5063262 Sat, 30 May 2020 22:41:32 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5063262 Raisha zl <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5064156 Hi Raisha zl,

 

If you have a Files app you can upload the bug report there, but if no, just upload it in your Google Drive and kindly share the link with me here on forums. We need the bug repo ]]> Mon, 01 Jun 2020 17:57:37 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5064156 Agent_Rich <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5089456 @Agent_Rich any update on this issue? I recently bought 2 JBL Reflect Mini 2 headsets and both won't connect to my Moto G5 Plus and the Moto G8 of my wife ]]> Sun, 05 Jul 2020 11:44:40 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5089456 urk_forever <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5090039 I couldn't get the headphones to work with my new Dell XPS either so I'm starting to believe the problem is with JBL. 

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Mon, 06 Jul 2020 13:41:57 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5090039 SolaBeantura
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5090192 Hi urk_forever,

 

Thanks for posting on this thread. We need a new bug report from users so we can further investigate. Also, please try the above instruction I provided here. If you can send on ]]> Mon, 06 Jul 2020 16:53:05 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5090192 Agent_Rich <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5090340 @Agent_Rich i have already created a bug report and I will send it to you. But the btsnoop_hci.log file is never generated. From what I have found a Pytho ]]> Mon, 06 Jul 2020 19:54:15 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5090340 urk_forever <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5090838 Hi urk_forever,

 

Thanks for the bug report. I have reported this. I will share any updates I'll get from the team. 

 

Best regards,
Rich
Motorola-Lenovo Support

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Tue, 07 Jul 2020 14:42:34 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5090838 Agent_Rich
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5093718 I´ve just got the same problem. I bought a new pairs of JBL reflect Contour 2 and tried to conect it with 3 diferent motorola ( G2, mine, a G5 plus, and a G6) and it didnt work in any of these. I tried everything that I´ve read in this 7 pages of discussion and nothing work. I would really apprec ]]> Sat, 11 Jul 2020 02:21:07 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5093718 ruffofcr0231 <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5094396 I've been in contact with JBL support and they have acknowledged that it's a know problem with the JBL Reflect Mini 2. They advised me to return the headsets they where I have bought them and get my money back. If I couldn't do that I could contact them and they would exchange them for a pair of ]]> Sun, 12 Jul 2020 13:04:52 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5094396 urk_forever <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5100300 Hi,

 

Just want to let you know we're still actively looking into this and we're doing some testings. Other non-Motorola devices reported the same behavior with the JBL Mini Reflect. I appreciate all your reports. I'll get back here if I have any information to share. Thanks.

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Mon, 20 Jul 2020 19:08:43 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5100300 Agent_Rich
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5136243 Hi @Agent_Rich ,

 

Any news on this issue? It's been about 2 months so I'm curious if you ever found anything.

 

Regards ]]> Tue, 08 Sep 2020 15:39:54 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5136243 urk_forever <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5136980 Any update about this problem? My moto g7 power cant pair with the bluetooth jbl reflect contour 2 headphone. Using a notebook the headphones works fine. 

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Wed, 09 Sep 2020 13:19:02 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5136980 Pablo Grigo
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5138146 Hi Everyone,

 

I haven't heard back from the team, but I'll try to reach them out. I will give an update regarding this. The last time I remember, there are 2 version of this, one should work and the other one does not, but I will clarify that. Thanks.

 

Best reg ]]> Thu, 10 Sep 2020 20:01:50 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5138146 Agent_Rich <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5240579 Hi,

 

I am having the same problem with my Moto G7 and my JBL Mini Reflect 2. I tried all the suggested steps but i found no sollution.

The headphones work fine on a samsung phone, but i can not find them on mine.

 

I hope you find a sollution soo ]]> Mon, 25 Jan 2021 19:37:54 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5240579 kasper022 <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5240944 Hello I'm having trouble pairing wireless head phones via bluetooth

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Tue, 26 Jan 2021 05:23:06 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5240944 Redwolf1
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5242075 @ Redwolf1 wrote:

Hello I' having trouble pairing wireless head phones via bluetooth

Hi,

 

Thank you fo ]]> Wed, 27 Jan 2021 06:21:15 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5242075 Agent_Sandeep <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5290558 Hi @Agent_Rich ,

 

Did you ever rec ]]> Wed, 24 Mar 2021 20:34:27 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5290558 urk_forever <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5291497 Hi urk_forever

 

Sorry if I haven't heard back regarding this. The ticket is still opened though. I'll see if I can get an update about the status of the ticket. Thank ]]> Thu, 25 Mar 2021 19:43:07 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5291497 Agent_Rich <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5319881 Has there been any action on this issue?  Is it resolved?  I just purchased a JBL Reflect Contour2 and my Moto G7 Power running Android version 10 does not see the JBL headphones as an available device, exactly as others have reported.  I can connect to the headphones with other de ]]> Sat, 01 May 2021 00:58:09 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5319881 anonymous <![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5319886 I gave up. There's not been a resolution. Sorry!

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Sat, 01 May 2021 01:24:27 +0000 https://forums.lenovo.com/topic/findpost/2729/4556232/5319886 SolaBeantura
<![CDATA[ Re:G7 Won't Connect to JBL Mini Reflect 2 on Bluetooth ]]> https://forums.lenovo.com/topic/findpost/2729/4556232/5322802 Hi,

 

Sorry for the late update regarding this. We've been working on this for several months already but it looks like