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4 Posts

06-20-2017

Greece

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A7010a48 yellow dots on screen

2017-06-20, 7:35 AM

hello,

 I have a lenovo a7010a48 for 1 year now  and few months ago on the corner of the screen a yellow dot appeared and slowly started to grow .I have sent the phone for repair inside  the warranty (2 years) to the greek service center but they replied that this issue is due to bad use. The phone has never dropped and is always in a protective cover.I would like to know if this is your policy or is just the policy of the greek service department.

thanks

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1325 Posts

01-16-2017

Philippines

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Re: A7010a48 yellow dots on screen

2017-06-20, 19:46 PM

wrote:

hello,

 I have a lenovo a7010a48 for 1 year now  and few months ago on the corner of the screen a yellow dot appeared and slowly started to grow .I have sent the phone for repair inside  the warranty (2 years) to the greek service center but they replied that this issue is due to bad use. The phone has never dropped and is always in a protective cover.I would like to know if this is your policy or is just the policy of the greek service department.

thanks


Hi aliprantis,

 

Repair centers are the one who's evaluating the device, It's up to them to decide if the phone's condition will be covered by warranty or what not. 

 

Regards,
Anne
Moto - Lenovo Agent

 

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4 Posts

06-20-2017

Greece

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Re: A7010a48 yellow dots on screen

2017-06-21, 6:00 AM

ok i understand even if the phone has a problem that you know that shows up after 5-6 months of use(the forums are full with this problem) you still dont cover it by your "2 year" warranty.I have 2 lenovo tablets and a phone i hope i ll never have to sent any of that for  service.

Thanks for your reply .

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37 Posts

06-16-2017

United States of America

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Re: A7010a48 yellow dots on screen

2017-06-21, 6:10 AM

Just btw., here in Belgrade the same thing might happen (and it's a sensitive issue, still, when it comes to screen warranty, heh). Why not (also get someone else to) bug the h*** out of them - but, in a nice way - and, hopefully, they'll give in... Who knows how many similar requests they get from people who had accidentally dropped theirs down a mountain on a hike. :)

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4 Posts

06-20-2017

Greece

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Re: A7010a48 yellow dots on screen

2017-06-21, 6:24 AM

look at the photo the screen is untouched

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37 Posts

06-16-2017

United States of America

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Re: A7010a48 yellow dots on screen

2017-06-21, 7:14 AM

Sure, but for example - have you been using the factory-supplied screen protector (rethorical question). I have no idea, not a (screen) support person; just a customer, got my C2 last week. Only posted a reply as an idea how to get out of a crazy situation. =)

 

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