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8 Posts

12-23-2018

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Dialer, Contact and Messages not able to open

2018-12-23, 21:40 PM

I am not able to open contacts, messages and dialer after upgrading to lollipop. Please help me to resolve that issue

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06-27-2008

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Re: Dialer, Contact and Messages not able to open

2018-12-23, 21:43 PM

Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

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Re: Dialer, Contact and Messages not able to open

2018-12-26, 19:49 PM

Hello Ritesh236,

 

What is the exact model of your phone? What is its current software version and build number? Does restarting the phone help? Have you tried wiping the app cache and data?

 

Regards,
JM
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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8 Posts

12-23-2018

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Re: Dialer, Contact and Messages not able to open

2018-12-27, 16:30 PM

Lonovo 6000 Plus Model. Updated latest Lollipop version. I have tried with restarting phone but didn't help that. Also tried with app cache and data but still not got any success. Any other solution except factory reset?

 

Regards,

Ritesh Prajapati

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1 Posts

11-27-2019

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Re: Dialer, Contact and Messages not able to open

2019-11-27, 15:58 PM
I have same problem
My model is Lenovo a6000 please give solution
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Re: Dialer, Contact and Messages not able to open

2020-01-19, 6:34 AM
Please help me
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4 Posts

10-04-2020

ID

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Re:Dialer, Contact and Messages not able to open

2020-10-04, 8:56 AM

I'm having the exact same problem on the exact same phone model: A6000. It's been a month since it happened. I have tried all the possible solutions from clearing whatsapp & contact cache+data, force stop contact and even reset to factory with no luck. The problem is still there.

 

I hope someone has finally found a fix for this.

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03-05-2018

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Re:Dialer, Contact and Messages not able to open

2020-10-06, 16:33 PM

Hi kbidols,

 

I'd like to assist you. Can you please confirm if you're getting an error? Does it only happen with Whatsapp and Contacts?

 

Have you tried checking in safe mode and see if you can duplicate the same behavior for Messages, Contacts and other stock apps?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

10-04-2020

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Re:Dialer, Contact and Messages not able to open

2020-10-19, 4:24 AM

Thank you, but I have tried going into safe mode many time. I did not get any error messages at all. It happens with random applications. As of now, I cannot open Dialer, Contact and Go-Jek. Thus I do not have any contact number whatsoever since I cleread its app data. SMS sometimes will open but sometimes not.

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11465 Posts

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Re:Dialer, Contact and Messages not able to open

2020-10-19, 17:56 PM

Hi kbidols,

 

Thanks for your reply. You mentioned you've tried doing factory data reset. I'd like to confirm, did you restore your apps or back up after resetting your phone? 

 

Best regards,
Rich
Motorola-Lenovo Support



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