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Lenovo a6000 cannot open applications

2018-12-09, 2:57 AM
When I want to open an application, such as a contact. I've been clicking on it, the application appears, but in an instant the application exit by itself. keep over and over like that.
 
Thanks, and sorry if my word is the less you understand because I'm from Indonesia and I do not speak English. So please help me.
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3949 Posts

12-01-2016

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Re: Lenovo a6000 cannot open applications

2018-12-12, 19:40 PM

Hi Abdurozzaq,

 

This should not happen. Is this happening to all apps? Are you power cycling your device periodically? How much storage do you have?

 

It is recommended to have at least 15% of SD card storage free. It is also advisable that you power cycle your device at least once every 24 hours. Power cycling a device will clear its memory, empty its cache and release any AP (app processor) stuck situations, improving its overall performance.

 

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

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3 Posts

12-09-2018

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Re: Lenovo a6000 cannot open applications

2019-01-08, 13:26 PM

Thank you for responding, and sorry I responded a little longer. if the capacity of the SD card seems to be more than 15% empty. But how do you mean to power cycle? I do not know it. and it seems that only the application telephone, contact, and sms cannot be opened, but indeed sometimes other applications also like to be closed by themselves. And another one is this problem because I reset my Lenovo a6000 and didn't update the os?

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Re: Lenovo a6000 cannot open applications

2019-01-23, 20:08 PM

 wrote:

Thank you for responding, and sorry I responded a little longer. if the capacity of the SD card seems to be more than 15% empty. But how do you mean to power cycle? I do not know it. and it seems that only the application telephone, contact, and sms cannot be opened, but indeed sometimes other applications also like to be closed by themselves. And another one is this problem because I reset my Lenovo a6000 and didn't update the os?


Sorry-- to power cycle means to restart the phone. 
Check if your issue is happening in Safe Mode. Long press on Shutdown or Reboot, you will be prompted asking if you want to reboot to safe mode. After the phone starts up, “Safe mode” displays on the bottom left meaning safe mode is entered. After this, observe the phone within the day. Once done observing the phone, restart to auto exit safe mode.

 

For the software update,  please check this page.

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

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Re: Lenovo a6000 cannot open applications

2019-01-23, 20:09 PM

 wrote:

Thank you for responding, and sorry I responded a little longer. if the capacity of the SD card seems to be more than 15% empty. But how do you mean to power cycle? I do not know it. and it seems that only the application telephone, contact, and sms cannot be opened, but indeed sometimes other applications also like to be closed by themselves. And another one is this problem because I reset my Lenovo a6000 and didn't update the os?


Sorry-- to power cycle means to restart the phone. 
Check if your issue is happening in Safe Mode. Long press on Shutdown or Reboot, you will be prompted asking if you want to reboot to safe mode. After the phone starts up, “Safe mode” displays on the bottom left meaning safe mode is entered. After this, observe the phone within the day. Once done observing the phone, restart to auto exit safe mode.

 

For the software update,  please check this page.

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

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6 Posts

08-20-2020

AF

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Re: Lenovo a6000 cannot open applications

2020-08-20, 20:06 PM

I have the same problem. But unlike his, the only apps i can open are chrome, clock, calcu, gallery, theme. Etc. I cannot open the settings, playstore, music, fb, messenger, google, gmail, etc. So i have to use chrome to open there my fb and you tube. My phone is Lenovo A6000. Ty.

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03-05-2018

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Re:Lenovo a6000 cannot open applications

2020-08-26, 19:52 PM

Hi Lolobo,

 

Thanks for posting on this thread. Have you tried booting in safe mode and see if that helps?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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07-10-2016

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Re:Lenovo a6000 cannot open applications

2020-08-30, 6:20 AM

I had the same problem so I factory reset my Lenovo A6000 Plus and now I am stuck at setup wizard. It asks to select language, then setup cellular network, then setup wlan, then user name, then to accept T&Cs and when I select Next after accepting T&Cs it again goes to wlan setup and this loop continues. I am unable to hard reset using power+vol. down button. 

 

I tried to use Resue and Smart Assitant but my device is not supported in it.

 

Please help !!

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Re:Lenovo a6000 cannot open applications

2020-09-01, 11:07 AM

Hi Aaqib21,

 

Thanks for posting. Can you see an option to skip the setup? 

 

  1. Language screen > Press 'Start'
  2. Wi-Fi screen > Press 'Skip' > 'Skip Anyway'
  3. Google & Location screen > Press 'Right Arrow' > 'Right Arrow'
  4. Date & Time screen > Press 'Right Arrow'
  5. 'This device belongs to' screen > Press 'Right Arrow' > 'Right Arrow'
  6. Google Services screen > Press 'Right arrow' > 'Finish'

 

Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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08-20-2020

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Re:Lenovo a6000 cannot open applications

2020-09-02, 8:36 AM
Thank you for replying. Also i forgot to say last time that drive and share it keeps popping/flashing out in the screen. By the way i did what you said and put my phone in safe mode. But nothing changed. I still cannot open any apps except chrome. Is there something i should do when i am in safe mode? Thank you again. Pls. Help!
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