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Mail not syncing- Lenovo k4 note

2019-05-21, 16:34 PM

Gmail, google map and few apps doesnot work on mobile data. I never get mail when on mobile data. This is a very serious problem. Having mobile is not like having it. I had gone through many forums to solve this. Almost all say clear cache, force stop, restart mobile etc. But all solution doesnot work. Plse resolve it asap. 

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12-04-2017

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Re: Mail not syncing- Lenovo k4 note

2019-05-22, 9:29 AM

 wrote:

Gmail, google map and few apps doesnot work on mobile data. I never get mail when on mobile data. This is a very serious problem. Having mobile is not like having it. I had gone through many forums to solve this. Almost all say clear cache, force stop, restart mobile etc. But all solution doesnot work. Plse resolve it asap. 


Hi mannumanoj,

 

Thank you for reporting this, this is strange. Is it the only with the email. Are you able to browse or use other third-party apps on Mobile Data? Have you tested in Safe Mode? Let us know how it goes?

 

If performing FDR, clear cache/data did not help-- our best bet would be to remove your google account and test with a new account to see if that makes any difference. If not, we might need a Bug Report to further look into this.

 

Regards,

Swaraj

Motorola Support

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23 Posts

01-31-2016

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Re: Mail not syncing- Lenovo k4 note

2019-05-22, 10:24 AM

as you can see I am not able to connect to google (normal mode as well as Safe mode, to add new account using mobile data.

All apps are working fine (at least which I am using) except "Grofers" and Google apps as mentioned above.

when I open Grofers app screen doesn't come like in Gmail.

In gmail new mails are not received via app, old ones which are existing in mobile remains.

If I have to see mail I have to use Google chrome browser, then only I see new mails but not via GMail app.

Also I don't received Notification on mobile data for few app though they work fine on mobile data (e.g. Amazon App). When I come back on wifi , I suddenly received many notification from various apps.

 

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23 Posts

01-31-2016

IN

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Re: Mail not syncing- Lenovo k4 note

2019-06-08, 14:45 PM

All moto agents , all your passion lost to solve the problem.

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11959 Posts

03-05-2018

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Re: Mail not syncing- Lenovo k4 note

2019-07-04, 15:58 PM

Hi mannumanoj,

 

Do you still need assistance on this? I noticed that you have very low data ping. Does it also happen when using a WiFi connection?

 

Best regards,
Rich
Motorola-Lenovo Support



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23 Posts

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Re: Mail not syncing- Lenovo k4 note

2019-07-05, 5:34 AM

I don't know what are to trying to say, it appears that you want to blame mobile network for that.

Dear sir/ma'am it would like to tell you, I am able to play on full HD resolution via youtube app without wifi. Image has been attached to this post to see download speed. You can see that it is 1.6 to 2.23 MB/s.. but when I go for gmail or google map problem starts.  

If you don't want to do say you can't resolve problem. You can search on internet, you will see that there are numerous post which are stating this problem.

 

 

 

 

See what is happening while adding google account.............

 

 

 

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11959 Posts

03-05-2018

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Re: Mail not syncing- Lenovo k4 note

2019-07-10, 14:30 PM

Hi mannumanoj,

 

Thanks for the screenshots and for further explaining. This is odd. I would recommend trying the LMSA tool, see if it can recover software failures. Here's the link for the instruction - see Rescue. Here's the link to the tool. Let me know if that helps. 

 

Best regards,
Rich
Motorola-Lenovo Support



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