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09-23-2020

PK

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Microphone issue A7010a48

2020-09-23, 3:14 AM

Dear Lenovo Team,

 

I'm unable to record audio messages in WhatsApp and Google voice is also not working.

Besides, other apps, dial calls are working fine.

I've tried everything to resolve this issue but in vain. I tried reset factory, upgradation of Android, but worked none. Please support to resolve the matter.

 

Thnx

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11366 Posts

03-05-2018

US

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Re:Microphone issue A7010a48

2020-09-23, 15:19 PM

Hi Babar Abbasi,

 

Let me help you with this. Can you please confirm if microphone is working for regular phone calls and have you tried testing the microphone in the Lenovo Help app?

 

Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

09-23-2020

PK

3 Signins

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  • Posts: 2
  • Registered: ‎09-23-2020
  • Location: PK
  • Views: 5
  • Message 3 of 4

Re:Microphone issue A7010a48

2020-09-24, 8:47 AM

Dear Pal,

 

Microphone is working perfectly in routine calling. 

 

And I've checked in Lenovo help and is it not working there either like Whatsapp or Google voice.

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11366 Posts

03-05-2018

US

1161 Signins

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  • Posts: 11366
  • Registered: ‎03-05-2018
  • Location: US
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Re:Microphone issue A7010a48

2020-09-24, 20:14 PM

Hi Babar Abbasi,

 

Thanks for testing. This is odd, it's possible one of the microphone isn't working. Can you check if both mics are clogged with dirt? Also, for Google Voice, try retraining the voice in the Google Settings. Open Google app > More > Settings > Voice > Voice Match > Voice Model > Retrain voice model. As for the Whatsapp, make sure it's up to date in Play Store and mic is enabled in the permission settings. 

 

Best regards,
Rich
Motorola-Lenovo Support



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