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09-13-2018

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My lenovo vibe c a2020 wont update

2018-09-13, 14:23 PM
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12-01-2016

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Re: My lenovo vibe c a2020 wont update

2018-09-13, 16:52 PM

Hi Mackie2,

 

Sorry to know you're encountering this issue. What kind of update were you trying to do? Any error?

Let me also know what troubleshooting steps have you done so far.

 

Regards,
Daisy
Moto-Lenovo Support

 

**Please don't ask me questions by Personal Message; questions belong in the forums

 

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03-26-2018

PK

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Lenovo Vibe C A2020 won't update.

2018-09-26, 20:11 PM

I have a Lenovo Vibe C (A2020). When I bought it, an OTA update was already released and at that time I easily updated my phone. Now another OTA update has been released but this time it wont update. The download for system update completes (it's just 80 mbs) but when the phone reboots to install the update, it goes into recovery mode where it says installation aborted and i have to manually reboot.

Name of update: A2020a40_USR_S183_1609091833_Q8909_ROW_TO_A2020a40_USR_S197_1707170945_Q8908_ROW

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Re: Lenovo Vibe C A2020 won't update.

2018-10-01, 15:38 PM

 wrote:

I have a Lenovo Vibe C (A2020). When I bought it, an OTA update was already released and at that time I easily updated my phone. Now another OTA update has been released but this time it wont update. The download for system update completes (it's just 80 mbs) but when the phone reboots to install the update, it goes into recovery mode where it says installation aborted and i have to manually reboot.

Name of update: A2020a40_USR_S183_1609091833_Q8909_ROW_TO_A2020a40_USR_S197_1707170945_Q8908_ROW


Sorry to know you're having issues in updating your software. Try again first and make sure to have stable connection-- Wifi is more preferrable.

 

If this doesn't work then you can do the following steps:

 

1.Start by switching off the cell phone by using the Power button.

2.Next, press and hold together Volume Up and Power button for a few seconds.

3.You can release held keys when you see the new menu on te screen

4.Afterwards from the following screen choose "Recovery" by using the Volume Down to navigate and Volume Up to confirm.

5.Then choose "wipe cache partition" by using and press the Power key to confirm.

 

After doing this, try to download the update again.

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

 

 

 

 

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5 Posts

03-26-2018

PK

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Re: Lenovo Vibe C A2020 won't update.

2018-10-01, 18:49 PM

Thanks for your quick reply. I did what you said, I wiped the cache partition and tried the update again but the results were same as before. Is there anything else I could try?

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03-26-2018

PK

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Re: Lenovo Vibe C A2020 won't update.

2018-10-01, 18:50 PM
Thanks for your quick reply. I did what you said, I wiped the cache partition and tried the update again but the results were same as before. Is there anything else I could try?
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3949 Posts

12-01-2016

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Re: Lenovo Vibe C A2020 won't update.

2018-10-02, 13:14 PM

 wrote:
Thanks for your quick reply. I did what you said, I wiped the cache partition and tried the update again but the results were same as before. Is there anything else I could try?

The last resort is factory reset but make sure to back up your data before proceeding.

 

-Daisy

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03-26-2018

PK

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Re: Lenovo Vibe C A2020 won't update.

2018-10-02, 16:39 PM
Ok I'll try, but it won't be anytime soon.
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Re: Lenovo Vibe C A2020 won't update.

2018-10-03, 14:50 PM

 wrote:
Ok I'll try, but it won't be anytime soon.

Alright. Let me know if something comes up.

 

-Daisy

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03-26-2018

PK

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Re: Lenovo Vibe C A2020 won't update.

2018-10-07, 9:02 AM
I'm getting the same results after a factory reset.
I forgot to mention that my phone used to be rooted. I tried updating with the root but when it failed, I unrooted my phone and tried again and it still failed. Right now my phone is unrooted and I didn't mess with any custom Roms and recoveries when my phone was rooted.
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