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6 Posts

02-20-2021

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My screen keeps turning ON at motion

2021-02-20, 6:24 AM

I have a new Lenovo A8 mobile. The screen turns on on motion. It is annoying me.

 

I searched for a solution... It says turn off "Ambient display"... but "Ambient Display" option is not available in the settings menu.

I turned off  "lift to check phone", but still, it turns ON when I move it!.

 

What is the solution to stop the screen from turning ON when I move the phone?

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13079 Posts

03-05-2018

United States of America

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  • Message 2 of 12

Re:My screen keeps turning ON at motion

2021-02-22, 18:55 PM

Hi rrr001

 

Are you using a screen protector or a phone case? If so, please try removing it and see if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

02-20-2021

Saudi Arabia

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Re:My screen keeps turning ON at motion

2021-02-23, 6:06 AM

No, I am not using any...

 

I just noticed that "MMI CIT Tools" indication is showing, when i "force stopped" it, the mobile worked fine.

Previously, everytime I stop it, it was working again. After 2 or 3 "reset factory settings", it appeared again but I "force stopped" it, it disappeared... I hope it does not appear again.

 

Regards,

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13079 Posts

03-05-2018

United States of America

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  • Message 4 of 12

Re:My screen keeps turning ON at motion

2021-02-23, 18:05 PM

Hi rrr001

 

I'm not sure what MMI CIT but if that's causing it, I would suggest removing it from the phone. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

02-20-2021

Saudi Arabia

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  • Message 5 of 12

Re:My screen keeps turning ON at motion

2021-02-24, 8:57 AM

There is no option to remove it!

I does not appear among the Aps.

 

Regards,

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13079 Posts

03-05-2018

United States of America

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  • Message 6 of 12

Re:My screen keeps turning ON at motion

2021-02-26, 20:05 PM

Hi rrr001

 

I'd like to confirm, when you did factory data reset, did you restore your backup and apps?

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

02-20-2021

Saudi Arabia

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  • Message 7 of 12

Re:My screen keeps turning ON at motion

2021-02-27, 6:13 AM

No, I did not "restore". I tried to start installing again from zero, copying from another device using "set up my device" of Google.

The device I was copying from does not contain this "MMI CIT TOOL".

 

Regards,

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13079 Posts

03-05-2018

United States of America

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  • Posts: 13079
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  • Message 8 of 12

Re:My screen keeps turning ON at motion

2021-03-01, 19:56 PM

Hi rrr001

 

I just saw this link regarding ambient display. I want to make sure, have you checked in the Settings > Display if there's an option to turn off ambient display?

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

02-20-2021

Saudi Arabia

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  • Message 9 of 12

Re:My screen keeps turning ON at motion

2021-03-02, 8:48 AM

There is no "ambient display" option, but there is "Lift to check phone", and it was turned OFF.

 

Regards,

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13079 Posts

03-05-2018

United States of America

1254 Signins

170695 Page Views

  • Posts: 13079
  • Registered: ‎03-05-2018
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  • Message 10 of 12

Re:My screen keeps turning ON at motion

2021-03-04, 18:00 PM

Hi rrr001

 

It seems like we've try all possible troubleshooting step. I'll see what else we can try. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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