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Fransuva
Paper Tape
Posts: 2
Registered: ‎11-07-2018
Location: TR
Views: 722
Message 1 of 6

Lenovo Moto Smart Assistant Restore Error

Hİ Guys (im sorry for my english)

 

Today I backed up my phone and I reset.(with Lenovo Moto Smart Assistant)

 

Later restored up my phone. But only musics and videos came back.

 

Help me pls..

 

1.jpg2.jpg3.jpg

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 699
Message 2 of 6

Re: Lenovo Moto Smart Assistant Restore Error

Hi Fransuva,

 

Sorry to know you're having this error. Can you let me know what is the model of your phone? And also what were the missing files?

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

Fransuva
Paper Tape
Posts: 2
Registered: ‎11-07-2018
Location: TR
Views: 686
Message 3 of 6

Re: Lenovo Moto Smart Assistant Restore Error

Hi Sir

 

My phone model A7000a

 

Missing files ; Only pictures, No problems with videos and musics.

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 653
Message 4 of 6

Re: Lenovo Moto Smart Assistant Restore Error


@Fransuva wrote:

Hi Sir

 

My phone model A7000a

 

Missing files ; Only pictures, No problems with videos and musics.


It's possible the backup file was corrupted. You can try again to see if there is any possibility to recover. As we tested and could not find any trouble in backing up or recovery of the pictures. Wish we could help.
 
-Daisy

 
 
izumi
What's DOS?
Posts: 1
Registered: ‎06-15-2018
Location: US
Views: 553
Message 5 of 6

Re: Lenovo Moto Smart Assistant Restore Error

I have been experiencing the same problem completely and am in trouble how can I restore my photos?
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stavrospireas
Paper Tape
Posts: 1
Registered: ‎08-26-2019
Location: GR
Views: 69
Message 6 of 6

Re: Lenovo Moto Smart Assistant Restore Error


@Fransuva wrote:

Hİ Guys (im sorry for my english)

 

Today I backed up my phone and I reset.(with Lenovo Moto Smart Assistant)

 

Later restored up my phone. But only musics and videos came back.

 

Help me pls..

 

1.jpg2.jpg3.jpg

 

 


 

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