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Lollo
Paper Tape
Posts: 2
Registered: ‎09-29-2019
Location: GB
Views: 260
Message 1 of 4

lenovo c2 K10a40 storage issues: free space not "seen", transfer to SD not possible

I cannot update any app since the (smart?phone) tells me there is not enough free space and doesn't even allow me to move Apps from Internal Memory to SD Drive

 

I check and here what I've got

 

INTERNAL MEMORY 7.65/8.00 GB

Breakdown

   System:   4.44GB

   App:         1.26GB

   Chache:  0.44GB

but adding these trhee figures the sum is 6.14GB, not 7.56!! where are these 1.58GB missing????

 

SD Drive 7.49/29.24 GB (YES, more than 21GB FREE!!!!!!!!!!!!!!!!!!!!!)

Breakdown

   App:         0.13GB

   Images:   0.84GB

   video:      0.01GB

   audio:      0.45GB

   Other:     4.82GB

   Chache:  0.18GB

but adding these trhee figures the sum is 6.43GB, not 7.49!! where are these 1.06GB missing????

 

There is no way to move Apps from Internal Memory to SD Drive: "available space ot enough" is the message, even if the App is 30MB, tha available space in Internal MEmory is 0.350MB and the available space in the SD exceed 21.000MB

how can this be possible?

 

NOTE

Once I managed to move some Apps, but they then came back to Internal Memory

 

How can I solve this issue, please?

It is the first time in my life I'm not able to deal with issues like these

 

thanks

 

Lorenzo

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,891
Registered: ‎03-05-2018
Location: US
Views: 203
Message 2 of 4

Re: lenovo c2 K10a40 storage issues: free space not "seen", transfer to SD not possible

Hi Lorenzo,

 

Thanks for posting. Usually, you will not be able to move your apps to sd card if it set as portable, you can only move pictures and photos to the sd card and it will not share its storage to the phone's internal storage. Can you please confirm the sd card you're using - a picture sample of your sd card will help. Also, did you set it as internal? Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Lollo
Paper Tape
Posts: 2
Registered: ‎09-29-2019
Location: GB
Views: 182
Message 3 of 4

Re: lenovo c2 K10a40 storage issues: free space not "seen", transfer to SD not possible

Hello Rich,

 

thanks for helping me

 

Indeed I've set the SD card as internal memory: few apps are there, all the other ones are in the internal memory, who again is showing a missing 1,3 GB of memory. do yuo know why this happens? why if the space occupied is around 6GB, the memory at the top shows 7,78/8? my phone is jammed, I can't update the apps I can't enter my bank account!!!!

 

why can't I move apps to the additional memory??? why apps are automatically moved to the internal memory?

 

attached a photo of the SD card and screenshots on memory status

 

please help me

 

thanks

 

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20191004_230651.jpg

  

Motorola Admin Motorola Admin
Motorola Admin
Posts: 2,050
Registered: ‎02-11-2016
Location: US
Views: 148
Message 4 of 4

Re: lenovo c2 K10a40 storage issues: free space not "seen", transfer to SD not possible


@Lollo wrote:

Hello Rich,

 

thanks for helping me

 

Indeed I've set the SD card as internal memory: few apps are there, all the other ones are in the internal memory, who again is showing a missing 1,3 GB of memory. do yuo know why this happens? why if the space occupied is around 6GB, the memory at the top shows 7,78/8? my phone is jammed, I can't update the apps I can't enter my bank account!!!!

 

why can't I move apps to the additional memory??? why apps are automatically moved to the internal memory?

 

attached a photo of the SD card and screenshots on memory status

 

please help me

 

thanks

 

20191004_233129.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

20191004_233203.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

20191004_233226.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

20191004_230651.jpg

  


So there are a couple of things that could be causing some issues here. First, your internal storage is very low and could be causing problems with performing basic functions. I'd recommend backing cleaning up your internal storage first by either backing up to a computer or deleting some unused apps. Second, the SD Card you're using is only a Class 4 card which will be extremely slow for using as adopted/internal storage and you will likely have poor performance on the phone when using that card while formatted as internal.  I'd recommend a higher class SD Card at least Class 10 when trying to format an SD card as internal. Otherwise, I would recommend formatting the card as portable and move pictures/movies/media to the card to free up space for apps on the device.

 

-Tom

 

-Tom



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