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MiOB
Paper Tape
Posts: 4
Registered: ‎12-22-2018
Location: IL
Views: 169
Message 1 of 4

Android Auto - Phone Crashes and Reboots Non-Stop

Hello Lenovo team,

 

I have recently received the global version of A5 phone - L18021 - with build number 011019 VER.A UI V3.0 5th September Security Patch.

 

I tried to connect it to two cars (2018 Subaru XV/Crosstrek 2.0 Eyesight and +  Kia), and on both the phone restarts almost instantly as the Android Auto launches, and keeps restarting forever until it's disconnected from the Car.

 

I had read in the forums before that Lenovo's upgrade to Android 8 brok Android Auto.

 

Can you please inform me how I should solve this problem? Lenovo's official store on AliExpress is not very helpful.

 

Thank you!

MiOB
Paper Tape
Posts: 4
Registered: ‎12-22-2018
Location: IL
Views: 176
Message 2 of 4

Lenovo A5 Device Crashes and Reboots Constantly - Android Auto

Hello Lenovo team,

 

I have recently received the global version of A5 phone - L18021 - with build number 011019 VER.A UI V3.0 5th September Security Patch.

 

I tried to connect it to two cars (2018 Subaru XV/Crosstrek 2.0 Eyesight and +  Kia), and on both the phone restarts almost instantly as the Android Auto launches, and keeps restarting forever until it's disconnected from the Car.

 

I had read in the forums before that Lenovo's upgrade to Android 8 brok Android Auto.

 

Can you please inform me how I should solve this problem? Lenovo's official store on AliExpress is not very helpful.

 

Thank you!

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 111
Message 3 of 4

Re: Android Auto - Phone Crashes and Reboots Non-Stop

Hi MiOB,

 

Thank you for bringing this to our attention. I have passed this along to our product team for investigation. I will post back once I receive some feedback from them.

 

Regards,
JM
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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MiOB
Paper Tape
Posts: 4
Registered: ‎12-22-2018
Location: IL
Views: 29
Message 4 of 4

Re: Android Auto - Phone Crashes and Reboots Non-Stop

Hello JM,

 

Can you please inform me and the rest about the progress of fixing this issue?

When will there be an update to the android system released?

 

Thank you

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