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What's DOS?
Posts: 2
Registered: ‎12-06-2011
Message 1 of 13 (49 Views)

Fingerprint Scanner Gradually Dying

Somewhat similar to some fingerprint scanner issues seen in:

https://supportforums.motorola.com/thread/62932

which still seem to have no answers.

I have a 4G Atrix that was running 2.2.2 for a long time and everything was great. I use the fingerprint scanner to unlock and never had any problems.

After a few months, the fingerprint scanner took a few swipes to even register. I didn't install any crazy resource hog apps. I changed nothing.

Time went on and the scanner got worse. I swipe and swipe but don't even get a 'bad swipe' error message sometimes. I end up logging in with my password often.

Reboot phone. No Change.

Remove battery and reboot phone. No Change.

Upgraded to 2.3.4 in hopes it would fix the problem. No change.

Cleaned sensor with rubbing alcohol. No Change.

Factory reset after upgrade to 2.3.4 is where I am now. The problem is just as intermittent as before. Sometimes it works, sometimes I can saw my fingers back and forth across the sensor and it doesn't even yell at me for a bad reading. It just asks me to swipe.

If anyone has any thoughts, they would be greatly appreciated. I am at a loss at this point.

The phone is fairly barebones at this point since the reset, and I have uninstalled as much bloatware as I can.

Just want easy access to my phone again!

Thanks

What's DOS?
Posts: 12
Registered: ‎12-04-2011
Message 2 of 13 (49 Views)

Re: Fingerprint Scanner Gradually Dying

I'm in the same boat as you. Won't even register a swipe anymore.

What's DOS?
Posts: 211
Registered: ‎03-02-2011
Location: United States
Message 3 of 13 (49 Views)

Re: Fingerprint Scanner Gradually Dying

yeah, but it isn't something Moto will even comment on.  Waiting my my new iPhone because of this an many other issues they won't even try to fix.

What's DOS?
Posts: 10
Registered: ‎07-14-2011
Message 4 of 13 (49 Views)

Re: Fingerprint Scanner Gradually Dying

My issue is the same as all of you but I think, at least with my phone, that its a hardware issue. If I turn the screen off and then press the area just below the scanner kind of hard and then turn the screen back on SOMETIMES the scanner will work. I have done all the same BS things that I have read on all the other sites, turn off and on, clean scanner, take out battery. I think its just a part of the phone that over a period of time wears out due to how some people run there finger over the scanner. At this point I just live with putting in the pin but it sucks not having the scanner working, and NO way am I even going to aggravate myself in trying to deal with the idiots at AT&T over this issue either.

What's DOS?
Posts: 76
Registered: ‎04-24-2011
Location: United States
Message 5 of 13 (49 Views)

Re: Fingerprint Scanner Gradually Dying

I've found that cold temperatures adversely affect the reader and if the phone is in a holster and its cold outside it helps to hold your finger against the reader of 15 sec to warm it up before swiping. Also some people have said cleaning the reader with alcohol and a Q-tip helps. And if all else fails try resetting the finger-print reader from the settings.

802.11n
Posts: 602
Registered: ‎07-01-2010
Location: United States
Message 6 of 13 (49 Views)

Re: Fingerprint Scanner Gradually Dying

Just another reminder, we have to make sure that our hands/fingers are clean too. You wouldn't believe the kind of stuff we pickup.

What's DOS?
Posts: 10
Registered: ‎07-14-2011
Message 7 of 13 (49 Views)

Re: Fingerprint Scanner Gradually Dying

I live in nice sunny So. florida so cold doesnt exsist here!!!!.

And like I said I have read all the post's about cleaning the reader and so forth, its all BS. It may make sense in some cases if it does in fact get gummed up

The reader worked fine with NO issues for 6-8 months and then all of a sudden it doesnt. If Motorola

left if off the Atrix 2 then that would be a good indication that there is something more than a software

issue!!!

What's DOS?
Posts: 2
Registered: ‎12-06-2011
Message 8 of 13 (49 Views)

Re: Fingerprint Scanner Gradually Dying

As said in the original post, I meticulously cleaned the sensor with no change. And I'm not exactly using this thing in my fridge. I'm at work right now. 72 degrees in my office. Barely works.

It may seem minor, but the bottom line is the product does not perform as intended. At this point I'm ready to go to the store, air my grievances and maybe get a new one.  If this can't be solved, they are only going to lose money and customers. Their loss.

What's DOS?
Posts: 10
Registered: ‎07-14-2011
Message 9 of 13 (49 Views)

Re: Fingerprint Scanner Gradually Dying

Its a hardware issue I am sure. GOOD LUCK in dealing with the stooges at your local ATT store or for that matter customer service. If you are out of your 30 day return window you will more than likely just end up aggravated. I have just learned to deal with the pin code. I try the reader here and there and if it works I get a little smile! I just pray that being as the reader and the power button are one in the same that the button just one day decides to crap out on me!!!

What's DOS?
Posts: 12
Registered: ‎12-04-2011
Message 10 of 13 (49 Views)

Re: Fingerprint Scanner Gradually Dying

I'd suggest phoning Motorola, they were able to take mine in to fix/repair it.