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8 Posts

12-18-2017

Romania

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  • Message 1 of 11

Lenovo K6 note problem whit calls.

2017-12-18, 17:10 PM

Hello. I started to activate volte to lenovo k6 but not successful. I went to * # * # 4636 # * # * and I do not know what I was doing there. after this attempt I can not call or be called. I can say that they can get messages and the net goes. I tried by returning to factory settings but nothing. sorry for bad english.

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390 Posts

12-01-2016

United States of America

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  • Message 2 of 11

Re: Lenovo K6 note problem whit calls.

2017-12-19, 20:22 PM

Hi don_corleone,

 

We understand your concern. Have you contacted your Carrier about this one? 

 

Regards,
Rica
Moto-Lenovo Support

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8 Posts

12-18-2017

Romania

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  • Posts: 8
  • Registered: ‎12-18-2017
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  • Message 3 of 11

Re: Lenovo K6 note problem whit calls.

2017-12-19, 20:35 PM
Not yet.
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8 Posts

12-18-2017

Romania

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  • Posts: 8
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  • Message 4 of 11

Re: Lenovo K6 note problem whit calls.

2017-12-20, 4:56 AM
I talked and it seems the phone is to blame
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390 Posts

12-01-2016

United States of America

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  • Message 5 of 11

Re: Lenovo K6 note problem whit calls.

2017-12-20, 15:10 PM

wrote:
I talked and it seems the phone is to blame

May I ask what's your service provider? Have you tried using another sim card that is VoLTE capable? 

 

Regards,
Rica
Moto-Lenovo Support

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8 Posts

12-18-2017

Romania

17 Signins

133 Page Views

  • Posts: 8
  • Registered: ‎12-18-2017
  • Location: Romania
  • Views: 133
  • Message 6 of 11

Re: Lenovo K6 note problem whit calls.

2017-12-20, 18:39 PM
I am using Digi mobile, and yes it is capable of Volte. But Volte it's new on digi. I tried to use another sim, but still digi from. it looks like the phone is locked in 4g, in 3g it remains without signal.
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8 Posts

12-18-2017

Romania

17 Signins

133 Page Views

  • Posts: 8
  • Registered: ‎12-18-2017
  • Location: Romania
  • Views: 133
  • Message 7 of 11

Re: Lenovo K6 note problem whit calls.

2017-12-20, 18:41 PM
I have tried resetting from recovery, resetting with qfil, but nothing has been fixed.
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390 Posts

12-01-2016

United States of America

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  • Message 8 of 11

Re: Lenovo K6 note problem whit calls.

2017-12-21, 16:17 PM

wrote:
I have tried resetting from recovery, resetting with qfil, but nothing has been fixed.

We never recommend hidden menus, may I ask what was working or not working prior to the hidden menu? how was the phone working before hidden menu? 

 

Regards,
Rica
Moto-Lenovo Support

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8 Posts

12-18-2017

Romania

17 Signins

133 Page Views

  • Posts: 8
  • Registered: ‎12-18-2017
  • Location: Romania
  • Views: 133
  • Message 9 of 11

Re: Lenovo K6 note problem whit calls.

2017-12-21, 17:20 PM

before work OK, phone is not mine is the my boy,  and told me that walked at that menu to activate volte, I want to know if you can do something or should be sent in service.

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390 Posts

12-01-2016

United States of America

165 Signins

5023 Page Views

  • Posts: 390
  • Registered: ‎12-01-2016
  • Location: United States of America
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  • Message 10 of 11

Re: Lenovo K6 note problem whit calls.

2017-12-22, 15:39 PM

wrote:

before work OK, phone is not mine is the my boy,  and told me that walked at that menu to activate volte, I want to know if you can do something or should be sent in service.


This is why we don't recommend going there. We can try moving your post to the developer community if they can help. 

 

Regards,
Rica
Moto-Lenovo Support

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