English Community

Lenovo TabletsAndroid Yoga Series Tablets Knowledge Base

Lenovo Companion - self-diagnostic mobile app.Now available on Google's Play Store !

Want to test your Lenovo Android phone or tablet?Looking for a quick and easy way to find solutions and tips for your Lenovo device?

 
Lenovo is now making available,  a self-diagnostic mobile app called Lenovo Companion app formerly known as “Serviceit” for our Lenovo Android device customers.  

 

Now available on Google's Play Store !

 

Supported devices:

  • Lenovo Android tablet.
  • Lenovo Android Smartphones. 

Here is the Lenovo Companion icon following the successful installation on a Lenovo mobile devices.

 

   app_logo_sml.png


Here are some of the functions for this app:
 
This application is intended as a single click reference point to access the support site, our forums, technical tips (solutions) and videos related to the device the app is installed upon, along with a helpful set of diagnostic tools to test key functions of the device.   The ability to test individual features like camera, audio, microphone within the diagnostic are potentially helpful to validate the hardware is working correctly if audio / video is not working within other apps. 

 

  1. Look for solution tips and videos that suit your Lenovo Android devices
  2. Self-diagnose different device components functionality such as Touch Screen,Display ,rear and front camera, microphone, WiFi, Proximity Sensor ,Battery,Speakers,Receiver,etc.
  3. Check for Android firmware updates.
  4. Get more related support from Lenovo e-Support Website and Lenovo Community Forums.

Screenshot of the home page of the app.  

 

                                Main Screen                                                                            Menu/Settings Menu     Screenshot1_sml.jpg                      Screenshot2_sml.jpg

 

The diagnostics section provides tests for most of the devices key features.     

 

Screenshot3_sml.jpg                     Screenshot4_sml.jpg

 

 

Solutions and videos provided by this app are sourced from Lenovo Support website and are automatically filtered to display those relevant to your device only.

 

 Screenshot5_sml.jpg                  Screenshot6_sml.jpg

 

The app is constantly updated and improved ,on some devices you may encounter some issues/limitations (that's why your opinion is very important to us) :

 

  1. App rotation does not work on some devices
  2. Users may encounter “server error” or “We cannot identify your device” error message when looking for solutions or videos
  3. ROM and RAM info showed in the app may not match what is displayed within Android tablet settings

 We appreciate your feedback on any other operational issues encountered.  

 

Where to download?

 

Now available on Google's Play Store:https://play.google.com/store/apps/details?id=com.lenovo.serviceit

 

You can also download the apk from:  http://download.lenovo.com/mobileapp/forum/201502151531_serviceit-prd-signed-1.3.0.0215-forum.apk

 

Alternatively, use a barcode scanner app to scan on the code below to initiate the download process (from the Play Store).

 

  

 

Please let us know what you think about this app in these short surveys (Part A and Part B), which should not take more than five minutes.

 

Was this information helpful?

Yes No

Comments

Buschmann On 2015-01-26, 22:46 PM

perfect basic idea.. i check it out ..:smileyhappy:

 

.. download install update all fine working...

 

now a button   and i am happy ;)

 

 

Run All Tests must get a play /cancel / SKIP   

not only a play / cancel !

 

 

 

dooks On 2015-02-09, 1:15 AM

 Seems OK  ......... Time will tell but so far it seems stable I do agree an option to select multiple tests as opposed to a kind of all or nothing ui on the hardware would be useful ....... As it is not always practical to run all tests or indeed do the one at a time.

Like I say time will tell but it is a pretty reasonable beta and a good thought

supersmp On 2015-02-16, 15:20 PM

Serviceit has become the Lenovo Companion....Improved functionality and a cool new UI !

 

 

 

  t1screenshot_2015-02-16-15-50-22.jpeg  tscreenshot_2015-02-16-15-51-31.jpeg  tscreenshot_2015-02-16-15-50-31.jpeg

 

                                         tscreenshot_2015-02-16-15-50-59.jpeg  tscreenshot_2015-02-16-16-29-36.jpeg

 

carchaias On 2015-03-03, 19:39 PM

Pretty nice APP to check the systems of the Hardware. I found two typos . You meant Front camera and rear camera.Screenshot_2015-03-03-20-34-23-069.jpeg

supersmp On 2015-03-04, 22:40 PM

@carchaias

 

The app uses your phone/tablet pre-set language.If there's a translation problem....Isn't the app's ''fault''.

Sigma0013 On 2015-06-08, 8:38 AM

With the exlcusion of the application update mechanism for the program,

(and an occassional crash, but hey... it's beta) it works nicely.

 

Inside the app, the update fails due to a 'parsing error', and the google play release isn't compatible with the yoga 2 1050 for some reason.

 

Since the google play release isn't available,

could you post  the updated version [1.4.0.0518 (released 2015-05-19 11:03:37)] to this page?

 

 

comptronix On 2015-06-18, 2:13 AM

Not Compatible with my device  Yoga 2 1050 F with lollipop 5.01 received update last night

Drift On 2015-06-18, 15:55 PM

Not compatible with my device (YOGA 2 1050F w/ Lollipop 5.01 update).  Just got the update last night,  too. And I lost Google Play Movies functionality &  I can't find out how to rectify the problem. Really annoying. 

Ramoth On 2015-07-16, 1:56 AM

It says its not compatible with my device?!  Tab 2 A10-70F????!!!!  Download it anyway?!

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Delete