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10 Posts

06-22-2020

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Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-22, 20:32 PM

I had called in to see the status of my repair. The customer service agent was non-responsive and rude. I requested for the supervisor and he responded "At this time no body is roaming around". Here is my case details. This guy is unable to provide any details and on top it he is rude. It is a waste of money purchasing the tablet from lenovo.

 

Service ticket 8015109535

Service order 7029145773

 

Thanks,

Vamsi

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10 Posts

06-22-2020

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  • Message 2 of 16

Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-22, 22:19 PM
Can someone suggest a link to the complaint form please?
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11495 Posts

11-30-2015

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Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-23, 13:48 PM

Hi Vamc_d,

 

Welcome to the Community Forums.

 

I apologize for the experience and I believe this maybe an isolated case.

 

In behalf of the Community, allow me to assist you and assure your voice has called our attention.

 

I would be sending you a private message that you can reply with the personal information that would allow me to intervene.

 

Regards

 



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Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-23, 16:15 PM
Just sent all the details to your private message. Let me know if you need any other info. Thanks for checking.
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  • Message 5 of 16

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-25, 20:39 PM

Hi,

 

Could you please let me know the status of my machine repair? Thanks..

 

-Vamsi

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  • Message 6 of 16

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-25, 20:44 PM

When i check the status it is just showing 6/11 status. I was told that periodic updates will be provided. I have no idea when i am going to get the machine back.

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  • Message 7 of 16

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-25, 21:15 PM

Hi Vamc_d,

 

Greetings.

 

As I have informed you on the private message, I expect that you have received an email from one of the case managers about the expedite request.

 

We would appreciate your patience as the Repair engineers are working on the machine since they got it last June 11.

 

Along with me are three specialty team coordinating to make the repair service fast so would receive it soon and we are just waiting for the end day report from them.

 

I know that you badly need the machine which is top of our concern.

 

Soon as I have the report, I will send it over to you aside from the email of the other teams.

 

Thanks for your consideration in this challenging times.

 

Regards

 



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10 Posts

06-22-2020

US

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  • Posts: 10
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  • Message 8 of 16

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-26, 13:09 PM

I got an email from some "sutherlandglobal" and not from lenovo. There is a total disconnect here between your customer service and repair team. I purchased the machine and warranty from lenovo and getting the email from some third party. Why would it takes almost a month to repair?  There is no ETA and everyday i am getting the same response. Let me work with BBB on this issue. 

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11495 Posts

11-30-2015

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  • Message 9 of 16

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-26, 14:17 PM

Hi Vamc_d,

 

Greetings.

 

It is likely the special case managing team that coordinates with the Depot Repair center.

 

I recall that service agreement during dispatch is 7-10 business days from the time depot receive the machine (June 11). 

Repair may vary due to availability of parts and with the current pandemic we are not sure that the repair gets affected.

 

They are currently working on an ETA soon as the repair folks replies and have you informed.

 

We appreciate your patience and understanding.

 

Regards

 



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10 Posts

06-22-2020

US

9 Signins

70 Page Views

  • Posts: 10
  • Registered: ‎06-22-2020
  • Location: US
  • Views: 70
  • Message 10 of 16

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-29, 15:37 PM

Can i get an update on the repair? I guess it already passed all the SLA's. I shipped the machine on 06/06 and it was collected 06/11. 

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