English Community

Special Interest DiscussionsGeneral Discussion
All Forum Topics
Options

10 Posts

06-22-2020

US

9 Signins

70 Page Views

  • Posts: 10
  • Registered: ‎06-22-2020
  • Location: US
  • Views: 70
  • Message 11 of 15

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-29, 15:39 PM

You said special case is managing the repair. It's been almost a month and no ETA from your service department? At-least give me some ETA..  I don't want to waste my time on this anymore..

Reply
Options

10 Posts

06-22-2020

US

9 Signins

70 Page Views

  • Posts: 10
  • Registered: ‎06-22-2020
  • Location: US
  • Views: 70
  • Message 12 of 15

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-29, 16:58 PM

Escalated again with no use. Here is the escalation number :  04290057

Reply
Options

10784 Posts

11-30-2015

PH

6902 Signins

735359 Page Views

  • Posts: 10784
  • Registered: ‎11-30-2015
  • Location: PH
  • Views: 735359
  • Message 13 of 15

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-30, 14:21 PM

Hi Vamc_d,

 

Greetings.

 

We apologize for the delay in the repair since the depot received it June 10.

 

We appreciate your understanding upon the matter as the facilities may also be attending similar machines the is also needing customers attention just like you as the school year is starting.

 

As you have noticed , several teams are attending to your case as we speak.

 

The Customer Relations Management is already set to contact you within 3 business days while the repair team attend to the repair.

 

Regards

 

 



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

10 Posts

06-22-2020

US

9 Signins

70 Page Views

  • Posts: 10
  • Registered: ‎06-22-2020
  • Location: US
  • Views: 70
  • Message 14 of 15

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-06-30, 14:45 PM

All i am asking is ETA on this case. 

Reply
Options

10 Posts

06-22-2020

US

9 Signins

70 Page Views

  • Posts: 10
  • Registered: ‎06-22-2020
  • Location: US
  • Views: 70
  • Message 15 of 15

Re:Bad customer service. How do i launch a complaint? Never buy lenovo again.

2020-07-03, 18:41 PM

I have received my machine back and it was sent back in the same condition. I cannot start the machine and it is stuck at 0% charge. Charged with lenovo cable and tried another cable as well. Same issue. Attached the screenshots. 

 

At this point i am stuck. Previous repair it took almost a month and sent back with the same condition. Good job @lenovo

 

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete