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Lenovo Staff
Lenovo Staff
Posts: 2,226
Registered: ‎05-01-2008
Location: MY
Views: 21,210
Message 1 of 42

Lenovo Help self-diagnostic app.Now available on Google's Play Store !

Want to test your Lenovo Android phone or tablet?Looking for a quick and easy way to find solutions and tips for your Lenovo device?

 
Lenovo is now making available,  a self-diagnostic mobile app called Lenovo Help app formerly known as “Lenovo Companion” for our Lenovo Android device customers.  

 

Now available on Google's Play Store !

 

Supported devices:

  • Lenovo Android tablet.
  • Lenovo Android Smartphones. 

Here is the Lenovo Help icon following the successful installation on a Lenovo mobile devices.

                                                                                                                                                                                                                 

  Lenovo Help.png


Here are some of the functions for this app:
 
This application is intended as a single click reference point to access the support site, our forums, technical tips (solutions) and videos related to the device the app is installed upon, along with a helpful set of diagnostic tools to test key functions of the device.   The ability to test individual features like camera, audio, microphone within the diagnostic are potentially helpful to validate the hardware is working correctly if audio / video is not working within other apps. 

 

  1. Look for solution tips and videos that suit your Lenovo Android devices
  2. Self-diagnose different device components functionality such as Touch Screen,Display ,rear and front camera, microphone, WiFi, Proximity Sensor ,Battery,Speakers,Receiver,etc.
  3. Check for Android firmware updates.
  4. Get more related support from Lenovo e-Support Website and Lenovo Community Forums.

Screenshot of the home page of the app and Self-help.

 

            Main Screen                                               Self-help                          

Main_Screen[1].png                  Screenshot_2018-02-27-09-46-31[2].png                                      

 

The diagnostics section provides tests for most of the devices key features.     

 

Diagnostics[1].png                     Device informaiton.jpg

 

 

Solutions and videos provided by this app are sourced from Lenovo Support website and are automatically filtered to display those relevant to your device only.

 

 Solutions[1].png                  Screenshot_2018-02-27-09-56-16[1].png

 

Where to download?

 

Now available on Google's Play Store:https://play.google.com/store/apps/details?id=com.lenovo.serviceit

 


T410, x240

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Bringer
Paper Tape
Posts: 3
Registered: ‎07-29-2014
Location: germany
Views: 20,985
Message 2 of 42

Betreff: Serviceit - the self-diagnostic mobile app

There is no diagnostic for LTE/3G in this tool! Why?

I have problems with the Mobile-Connection and can´t test it.

Lenovo Staff
Lenovo Staff
Posts: 2,226
Registered: ‎05-01-2008
Location: MY
Views: 20,957
Message 3 of 42

Betreff: Serviceit - the self-diagnostic mobile app

Hi Bringer,

Thanks for your input. I'll relay your feedback to the app team for their assessment.

Best regards,
Cleo


T410, x240

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HamWick
Paper Tape
Posts: 1
Registered: ‎12-29-2014
Location: Germany
Views: 20,849
Message 4 of 42

Betreff: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

Hi all,

 

is it possible to test the hardware too.

 

This means, can you test for example the push buttons of the device, because I have a strange behavior and cannot locate if it is a hardware or a software problem with the volume - button.

 

Thanks for this nice community site.

 

Best regards

Michael

rickbol
Fanfold Paper
Posts: 13
Registered: ‎12-12-2014
Location: North Carolina, USA
Views: 19,645
Message 5 of 42

Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

What version is this up to and is there a link to it somewhere?
Community Moderator
Community Moderator
Posts: 1,566
Registered: ‎01-24-2014
Location: Bucharest Romania
Views: 19,638
Message 6 of 42

Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

Hi Rickbol

 

You can download the latest 1.3.0.0215 version from HERE .

To make it easier...... THIS is the link to the latest version.

 

Alternatively you can use the QR code:

Lenovo Companion.png

Hope this helps.

 

Regards.


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Lurker0
Serial Port
Posts: 41
Registered: ‎03-11-2015
Location: Moscow, Russia
Views: 19,356
Message 7 of 42

Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

I tried it to read this forum, and found it not useful:

  • It does not support landscape orientation, while in portrait the text is too small, and permanent use of the zoom is not convenient.
  • It does not support tabs, while a usual forum reading for me means open unread threads in a new tab or a window.

I see no other regular use of this software but a specially tuned access to the forum, and this functionality looks broken for me.


Lenovo Yoga Tablet 2 8'' 830L, Android 4.4.2
Community Moderator
Community Moderator
Posts: 1,566
Registered: ‎01-24-2014
Location: Bucharest Romania
Views: 18,479
Message 8 of 42

Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

Now available on Google's Play Store:https://play.google.com/store/apps/details?id=com.lenovo.serviceit Cat Wink


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If you find a post helpful and it answers your question, please mark it as ''ACCEPT AS SOLUTION"
Unsolicited PM's will not be answered! ....Please post your question/s in the appropriate forum board.

 

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Lurker0
Serial Port
Posts: 41
Registered: ‎03-11-2015
Location: Moscow, Russia
Views: 18,456
Message 9 of 42

Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

Why don't you update the description and fill in "What's new" along with the release?


Lenovo Yoga Tablet 2 8'' 830L, Android 4.4.2
Guru
Posts: 1,131
Registered: ‎08-29-2012
Location: US
Views: 18,398
Message 10 of 42

Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

On Yoga 2, it stills shows only solutions for the Windows version of Yoga 2, which is pretty silly for an Android app.

Smiley Frustrated

 

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