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Lenovo Help self-diagnostic app.Now available on Google's Play Store !

2014-12-24, 3:37 AM

Want to test your Lenovo Android phone or tablet?Looking for a quick and easy way to find solutions and tips for your Lenovo device?

 
Lenovo is now making available,  a self-diagnostic mobile app called Lenovo Help app formerly known as “Lenovo Companion” for our Lenovo Android device customers.  

 

Now available on Google's Play Store !

 

Supported devices:

  • Lenovo Android tablet.
  • Lenovo Android Smartphones. 

Here is the Lenovo Help icon following the successful installation on a Lenovo mobile devices.

                                                                                                                                                                                                                 

  


Here are some of the functions for this app:
 
This application is intended as a single click reference point to access the support site, our forums, technical tips (solutions) and videos related to the device the app is installed upon, along with a helpful set of diagnostic tools to test key functions of the device.   The ability to test individual features like camera, audio, microphone within the diagnostic are potentially helpful to validate the hardware is working correctly if audio / video is not working within other apps. 

 

  1. Look for solution tips and videos that suit your Lenovo Android devices
  2. Self-diagnose different device components functionality such as Touch Screen,Display ,rear and front camera, microphone, WiFi, Proximity Sensor ,Battery,Speakers,Receiver,etc.
  3. Check for Android firmware updates.
  4. Get more related support from Lenovo e-Support Website and Lenovo Community Forums.

Screenshot of the home page of the app and Self-help.

 

            Main Screen                                               Self-help                          

                                                        

 

The diagnostics section provides tests for most of the devices key features.     

 

                     

 

 

Solutions and videos provided by this app are sourced from Lenovo Support website and are automatically filtered to display those relevant to your device only.

 

                   

 

Where to download?

 

Now available on Google's Play Store:https://play.google.com/store/apps/details?id=com.lenovo.serviceit

 


T410, x240

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3 Posts

07-29-2014

germany

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Betreff: Serviceit - the self-diagnostic mobile app

2014-12-28, 11:11 AM

There is no diagnostic for LTE/3G in this tool! Why?

I have problems with the Mobile-Connection and can´t test it.

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Betreff: Serviceit - the self-diagnostic mobile app

2014-12-29, 8:18 AM
Hi Bringer,

Thanks for your input. I'll relay your feedback to the app team for their assessment.

Best regards,
Cleo


T410, x240

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1 Posts

12-29-2014

Germany

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Betreff: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

2015-01-01, 17:36 PM

Hi all,

 

is it possible to test the hardware too.

 

This means, can you test for example the push buttons of the device, because I have a strange behavior and cannot locate if it is a hardware or a software problem with the volume - button.

 

Thanks for this nice community site.

 

Best regards

Michael

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13 Posts

12-13-2014

North Carolina, USA

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Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

2015-03-04, 21:41 PM
What version is this up to and is there a link to it somewhere?
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1569 Posts

01-24-2014

Bucharest Romania

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Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

2015-03-04, 22:11 PM

Hi Rickbol

 

You can download the latest 1.3.0.0215 version from HERE .

To make it easier...... THIS is the link to the latest version.

 

Alternatively you can use the QR code:

Lenovo Companion.png

Hope this helps.

 

Regards.


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03-11-2015

Moscow, Russia

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  • Message 7 of 43

Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

2015-03-16, 10:53 AM

I tried it to read this forum, and found it not useful:

  • It does not support landscape orientation, while in portrait the text is too small, and permanent use of the zoom is not convenient.
  • It does not support tabs, while a usual forum reading for me means open unread threads in a new tab or a window.

I see no other regular use of this software but a specially tuned access to the forum, and this functionality looks broken for me.


Lenovo Yoga Tablet 2 8'' 830L, Android 4.4.2
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1569 Posts

01-24-2014

Bucharest Romania

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Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

2015-05-07, 21:07 PM

Now available on Google's Play Store:https://play.google.com/store/apps/details?id=com.lenovo.serviceit :catwink:


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Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

2015-02-16, 15:22 PM

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Moscow, Russia

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Re: Serviceit - the self-diagnostic mobile app - UPDATED VERSION AVAILABLE

2015-05-08, 8:11 AM

Why don't you update the description and fill in "What's new" along with the release?


Lenovo Yoga Tablet 2 8'' 830L, Android 4.4.2
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