11-20-2015 02:03 AM
I have had this tablet for 2 weeks, and this issue occurs each day.
When turning on the unit when I get home from work, it works for a few minutes, then shuts the screen off. If I wait 10-15 seconds, I can turn on the screen, and while unlocking the screen with my pin, it shuts down again. This repeats itself, and I then need to restart the device to be able to use it for the rest of the day.
I have performed a factory reset, but without any improvement.
The tablet was updated to Android 5.1 at initial startup, so I am not sure if this is something caused by Android (and therefore may be corrected through future update) or a faulty unit.
Anyone experienced the same issue?
07-14-2016 03:50 AM
I also get this option. I was tempted to send the tablet back but it's obvious a software bug which if Lenovo pulled their fingers out could fix quite quickly.
The software bugs on the tablet is the downfall. My experience with Lenovo so far is tainted by this. Probably would not buy another one of their products!!!!!
01-09-2017 01:38 PM
Yup, exactly the same problem as you describe. Contacted Lenovo support and they also suggested the factory restore which did nothing. Now they say it's a hardware problem so it's boxed up and ready to be collected tomorrow. Not a happy camper.
01-27-2017 01:06 PM - edited 01-27-2017 01:06 PM
Just got it back having been "repaired" and the problem is still there, switching off every couple of minutes. They want it back for repair again and refuse to replace it. What a company.!!. The moral is buy anything except Lenova.
02-02-2017 06:54 AM
02-02-2017 09:09 AM
I'm living in Ireland so EU rules will apply. To add to the confusion my daughter baught it in Novemver in the UK as a Christmas gift and it was only activated on Christmas day and was reported as faulty in the first week of January but Lenovo said that unless the first fault was reported within 30 days of purchase they would not replace it. No account taken of the fact that it was not used for a couple of weeks or the fact that they shut down until the New Year. No good will shown here.
09-23-2018 09:28 AM