06-21-2019 03:54 PM
The screen display on my 6 month old Tab 4 lost color and definition two days ago. Is there a way to return it to the normal condition without doing a factory reset?
06-21-2019 10:17 PM
Could you share a photo in the discussion, showing the issue on the screen? You may try a power drain first, and check for any changes,
1. Plug the charger. Press and hold the power button for 20 seconds.
2. Unplug the charger. Press and hold the power button for 20 seconds.
3. Plug the charger and turn on the tablet.
Update us how it goes.
06-22-2019 11:09 AM
Thanks for those suggestions Hector, following are the results:
What I see on my tablet is like looking at a piece of 35mm negative color film i.e. colors are "washed-out" and have no definition.
I know this isn't much help but I don't know how else to describe the problem.