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jfeitzinger
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Posts: 8
Registered: ‎11-04-2013
Location: USA - PA
Views: 2,637
Message 1 of 15

Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

I'm on my 3rd Yoga Tablet 8 from BestBuy now.  All three had a Build number of B6000_A422_000_031_130926_WW_WIFI, the September 26th 2013 version.  All three worked fine in every aspect, until I downloaded and installed the "update" that was showing under [System upgrade].  After upgrading to the B6000_A422_000_059_131219_WW_WIFI build number, the December 19th 2013 update, I saw this issue on all three devices.  The Chrome browser that shipped with the unit (version 28.0.1500.94) worked fine, as did the update from the Google Play store (version 31.0.1650.959), available as of Jan 9th, 2014.  Browsing to pages on Yahoo all worked and watching videos from there was great.  After the firmware update to (B6000_A422_000_059_131219_WW_WIFI), the latest Chrome Browser kept crashing all the time with the "Aw, Snap!" error.  It did this while just going to pages on Yahoo, as well as when trying to watch video clips.  Using the Apps manager, after "uninstalling" the Chrome update taking the app back to the version that shipped with the unit, the issue completely went away.  Thus the latest Chrome browser was the issue running on the latest B6000_A422_000_059_131219_WW_WIFI firmware.  Since you can not "roll back" the Lenovo firmware update to the one that shipped with the unit, returning it and getting a new one with the original September 2013 build number, was the only option to run the latest Chrome browser.  I've had the exact same results on all (3) units.  I'm reluctant to get a 4th unit from BestBuy and keep it at the original September 2013 build number, just so I can use the latest Chrome Browser.  Maybe with the next release of Chrome, this might not be a problem, but I do not know that.  I need Lenovo to acknowledge and confirm this is a "bug" in their latest firmware, and state how they are going to address it before I concider buying a 4th unit.  I don't want to have to keep the unit at the original September or October of 2013 build number, just so this issue is not there.  I also don't want to upgrade the firmware, and have to run the original Chrome browser version, and never upgrade it.  If anyone has not upgraded to the B6000_A422_000_059_131219_WW_WIFI build yet, can you confirm the latest Chrome browser works without getting the "AW Snap!" errors constantly?  If anyone has upgraded to the B6000_A422_000_059_131219_WW_WIFI build yet, can you confirm the latest Chrome browser constantly gets the AW Snap!" errors?  I used Yahoo's site for all my testing.

jbar
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Posts: 2
Registered: ‎01-24-2012
Location: Canada
Views: 2,542
Message 2 of 15

Re: Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

I am seeing the same issue.

Community Moderator
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Posts: 3,918
Registered: ‎01-05-2008
Location: DE
Views: 2,529
Message 3 of 15

Re: Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

Hi guys,

 

unfortunately there´s an issue with Chrome with b8000 422-000-059-131219-ww-wifi

 

on a 10 inch model as well.

 

Uninstalling all Chrome updates is a workaround perhaps. I had Chrome freezes with the factory Chrome installation too.

 

The issue has been escalated already. 

 

Best

Andreas

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dtonino
What's DOS?
Posts: 1
Registered: ‎01-15-2014
Location: Wellesley, MA
Views: 2,492
Message 4 of 15

Re: Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

I'm having the same "Snap" error messages with my new Yoga 10" Android with all web browsing.

topflite9914
What's DOS?
Posts: 4
Registered: ‎01-16-2014
Location: livonia
Views: 2,455
Message 5 of 15

Re: Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

I also have the issue on all my browser activities....

I'm on the lasted firmware and Chrome 32....

arleta
Punch Card
Posts: 16
Registered: ‎11-24-2013
Location: United States
Views: 2,418
Message 6 of 15

Re: Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

I haven't updated to the new firmware but Chrome was just updated today. Are you all still having issues after the Chrome update?
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topflite9914
What's DOS?
Posts: 4
Registered: ‎01-16-2014
Location: livonia
Views: 2,414
Message 7 of 15

Re: Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

Yes...

As of last night anyway...

topflite9914
What's DOS?
Posts: 4
Registered: ‎01-16-2014
Location: livonia
Views: 2,402
Message 8 of 15

Re: Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

On the same line of issues...

Does anyone know why FoxFire doesn't work at all on this device?

It crashes immediately!

jfeitzinger
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Posts: 8
Registered: ‎11-04-2013
Location: USA - PA
Views: 2,388
Message 9 of 15

Re: Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

I actually went to BestBuy and got a 4th tablet, and have kept it at the original 130926 Build.  I've had absolutely no issues with any software  (browser or otherwise) on it.  I just upgraded to the Jan16th 2014 (Chrome Browser 32.0.1700.99) that was just released.  On the original 130926 Build, it runs and opens pages without issue, no "Aw Snap!" crashes to speak of.  Others with the newer 131219 Build will have to comment on if the latest Chrome runs better.  I doubt it though since I thought I saw in this thread that Lenovo was pretty much aware their 131219 build had problems, and was the cause of all the browser issues.  I'm not upgrading this Tablet 8 to any new Build until I see others saying it is working reliably.

jfeitzinger
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Posts: 8
Registered: ‎11-04-2013
Location: USA - PA
Views: 2,386
Message 10 of 15

Re: Yoga Tablet 8 Issues With Chrome After 12/19/2013 Firmware Update

Andreas,  Thanks for the info/confirmation on Lenovo acknowleging the Chrome isse on both the Tablet 8 and Tablet 10 with the 130926 Build.  Is there any info on when a new Build is planning on being released to address that issue?  Seems like a pretty big issue if it effects both of their products, and with the main browser.  Thanks again.

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