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09-11-2011

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Backflip: Can't Login to my MotoBLUR account

2011-09-11, 23:46 PM

I have a Motorola Backflip Anadroid phone that I used to register my blur account and I am trying to log into it when screen log in appeared before getting into my phone.  I am not able to log into the account.  Also, I have tried the steps Matt (the fourms manager) suggested the original poster to try but still cannot get in. Help!

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Re: Backflip: Can't Login to my MotoBLUR account

2011-09-12, 1:21 AM

Why did you need to login? Did you reset the phone or get a new one?

Also what did you try, a factory reset?

Does it give an error, and if so what does it say?

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Re: Backflip: Can't Login to my MotoBLUR account

2011-09-12, 16:53 PM

@amagraham1

Are you in WiFi or 3G coverage when you try to log into your phone? If youre on Edge it will not register. We'll need to know what you see(Error message) after you put in the username and password when attempting to verify or create your account.

Mark

Support Forums Manager

Mark
Former Employee
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Re: Backflip: Can't Login to my MotoBLUR account

2011-09-12, 22:58 PM

I'm trying to log in while it has WIFI access. However, I can also try it

without being in an internet based building. What is your suggestion?

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Re: Backflip: Can't Login to my MotoBLUR account

2011-09-12, 23:02 PM

What error message are you seeing?

amagraham1 wrote:

I'm trying to log in while it has WIFI access. However, I can also try it

without being in an internet based building. What is your suggestion?

On Mon, Sep 12, 2011 at 11:53 AM, Mark <

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Re: Backflip: Can't Login to my MotoBLUR account

2011-09-12, 23:32 PM

I'm getting the error message on the log in screen when I first turn on my

phone. It says "invalid username or password".

On Mon, Sep 12, 2011 at 6:02 PM, eagle328 <

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Re: Backflip: Can't Login to my MotoBLUR account

2011-09-12, 23:37 PM

Can you login on here with your username and password?

https://portal-blur.svcmot.com/blur-web-portal/?l=en_US

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Re: Backflip: Can't Login to my MotoBLUR account

2011-09-13, 1:41 AM

It won't let me log in. I know I created one when I first got the phone

which was about a year ago.

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Re: Backflip: Can't Login to my MotoBLUR account

2011-09-13, 2:38 AM

Ok, I will ask for Mark to help with your MOTOBLUR account. He might be able to assist. Wait to see if he can help.

Eagle328 MotoXprt Motorola ATRIX™ 4G on AT&T

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Re: Backflip: Can't Login to my MotoBLUR account

2011-09-13, 2:40 AM

What if you use forgot password option on the page eagle328 provided.

Mark

On Sep 12, 2011 8:41 PM, "amagraham1" <

Mark
Former Employee
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