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Please Help! Lost contacts.

2011-09-20, 14:21 PM

Somehow within the past few days I lost some of my contacts that I call/text all of the time.

I tried rebooting taking the battery and sim card out several times and the lost contacts haven't been restored.

I went to my GMail account to see if the contacts were in that list and they weren't which was also strange.

Please help!

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Re: Please Help! Lost contacts.

2011-09-20, 14:37 PM

Were the contacts originally entered on the phone or in Gmail on a computer? If they were entered on the phone, you need to go into contacts->menu key-> settings and make sure that they are set to store on google - if not then they won't automatically go to gmail contacts.

You have no idea how you lost them?


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Re: Please Help! Lost contacts.

2011-09-20, 15:52 PM

I have Google checked under Conctacts Settings > New Contacts if that's what you mean.

I also just tried to create a test contact on my phone to see if it would update my Google contacts. The contact on my phone immediately got linked with Google and Motoblur, but my Google contacts have yet to be updated with the new test contact.

I have no idea how I lost the contacts. I updated a few apps the other day, I wonder if that had anything to with it? One of the apps I updated was facebook, that's the only one I can think of that has any interaction with the contact list.

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Re: Please Help! Lost contacts.

2011-09-20, 20:11 PM

I checked the Settings > Google Account > Synch Contacts and noticed that the phone did try to synch the contacts recently but still the new contact test contact I added on the phone didn't appear on my Google contacts list.

I also tried another test by creating a new contact on my Google account and that one eventually did appear on my phone.

I can also make contact updates on my phone and they appear on Google contacts and can make updates to my Google contacts that appear on my phone.

This seems like only an issue with new contacts on my phone not transferring to my Google contacts. Is there a specifc setting for that?

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Re: Please Help! Lost contacts.

2011-09-22, 0:18 AM

I only know of 2 settings:

Contacts-> menu-> settings and make sure google is checked under new contacts

Menu->settings-> accounts-> google account and make sure contacts is set to sync.

On my phone, i didn't have google sync turned on (second setting above). When i turned it on, older contacts did not sync, but a new contact did.

I might have to go through and edit all my contacts to get them to sync.


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Re: Please Help! Lost contacts.

2011-09-22, 12:31 PM

I made sure both of those settings were checked and tried to create a new contact on my phone again. I verified that the phone attempted a synch by looking at the time in menu->settings-> accounts-> google account. But still the new contact hasn't shown up on my Google account yet.

Any other ideas?

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Re: Please Help! Lost contacts.

2011-09-22, 12:34 PM

When you view your google contacts, there is more then one place to look - on the pc - category wise.

New contacts seem to be under "other contacts" at the bottom of the list on the left and not under "my contacts".


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0 person found this solution to be helpful.

This helped me too

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Re: Please Help! Lost contacts.

2011-09-22, 12:48 PM

That's was it! I guess I was incorrectly assuming that My Contacts listed all contacts.

Thanks for the help!

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  • Message 9 of 9

Re: Please Help! Lost contacts.

2011-09-22, 14:47 PM

Glad you have them. You can categorize them within google, but some of the fields don't exist on the phone.


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