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04-27-2010

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Text Messages automatically deleted & phone turns off randomly

2010-04-27, 1:51 AM
Title says it all. For some odd reason, all of my text messages get deleted out of nowhere & my phone turns off randomly. I bought my Motorola Backflip on April 19th and I still have about three weeks to return/exchange the phone. Help! What can I do to fix this problem >_<
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1827 Posts

03-09-2010

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Re: Text Messages automatically deleted & phone turns off randomly

2010-04-27, 12:30 PM

Have you tried doing a factory reset and format of your SD card?

Also which applications have you downloaded from the marketplace if any?

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Re: Text Messages automatically deleted & phone turns off randomly

2010-04-27, 20:35 PM

I havent done the factory reset. how exactly do i do that? My phone came with a 2gb sd card. I've downloaded quite a lot of games from the market: blow up (LITE), breaktheblocks, hangman classic, labyrinth lite, wordtwist, titres, toss it, whac-a-mole, word searc. I kind of got too excited when I first got my phone xD

and other apps such as: Automatic Task Killer, Backgrounds, and Antivirus

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03-09-2010

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Re: Text Messages automatically deleted & phone turns off randomly

2010-04-28, 12:52 PM

Please visit this link for directions:

http://att.deviceanywhere.com/new/tutorial.seam?deviceId=663&tutorialId=3739&tab=Tutorials&cid=4386200&conversationPropagation=end

This is also a great link to show you how to reformat your sdcard among other FAQ's. 

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04-27-2010

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Re: Text Messages automatically deleted & phone turns off randomly

2010-04-28, 18:38 PM
thank you! will this erase all my contacts as well?
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Re: Text Messages automatically deleted & phone turns off randomly

2010-04-28, 18:41 PM

Yes it will erase your contacts.  But all your contacts are automatically backed up to your motoblur account.  If you go to settings and then accounts and you see your motoblur account listed there then be rest assured that your contacts are safe.

After you restore the phone just log into the same motoblur account that you used and all the contacts will start to automatically download to your phone.  Depending on how many you have it can take up to 20 min for this to complete but you can use the phone while it's doing this.

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10-26-2011

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Re: Text Messages automatically deleted & phone turns off randomly

2011-10-26, 1:41 AM

I, too, have the phone going off randomly, for no apparent reason.  I have not downloaded any apps.  In fact, I had one phone, got the provider to send me a NEW phone like it, and it does the same thing.  Here I see that other people have this problem, yet Motorola people and my service provider says it is not a known problem!  This is depressing and tiresome.  It is a Motorola Bionic.

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