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Older Devices ArchiveMoto Blur PhonesBACKFLIP™ with MOTOBLUR™
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03-17-2010

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Backflip: Rebooting everytime keyboard is used

2010-03-17, 22:29 PM
I got the backflip on 03/07/10. Over the last 4-5 days, Ive continually had the phone reboot when using the physical keyboard. It seems to happen when trying to send a text message or while entering data in the web browser. Any help would be appreciated.
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1560 Posts

03-22-2008

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Re: Backflip: Rebooting everytime keyboard is used

2010-03-18, 10:53 AM
This is the first I have heard of this. Have you installed any apps?
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16327 Posts

11-22-2013

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Re: Backflip: Rebooting everytime keyboard is used

2010-03-18, 14:05 PM

The phone is rebooting on it's own or you have to reboot it because it freezes up. Just want to make sure we understand your symptoms

Mark

Mark
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16327 Posts

11-22-2013

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Re: Backflip: Rebooting everytime keyboard is used

2010-03-19, 14:35 PM

What 3rd party software do you have installed on your phone. Go to Menu > Market > My downloads to see the list.

Mark

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Mark
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5 Posts

03-17-2010

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Re: Backflip: Rebooting everytime keyboard is used

2010-03-20, 1:42 AM

Google Sky Map, Movies, Carr Mate, Shazam, ASTRO File Manager, WaveSecure

Mobile, Reality Browser 3.0, Bonsai Blast, Pandora Radio, Barcode Scanner,

Shopper

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6 Posts

03-20-2010

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Re: Backflip: Rebooting everytime keyboard is used

2010-03-20, 12:42 PM

Well, gonna tell my story.

Bought this cell phone on March 6th and had lots of rebooting issues, mostly when using camera / camcorder. Here in Brazil (btw, i apologize if i misspell some words)  we have 7 days to replace a product at the store, if it presents problems or if you regret of your purchase. So on the 7th day i returned to the store to replace my unit.

They replaced my cell phone and while I was testing new unit, still in the store, it rebooted. And it happened again a couple of times still in the store. So they gave me a new one (another).

Also, a motorola sales person said that a Factory reset would resolv all rebooting problems. So i factory reseted my brand new phone and left the store, thinking that my problem was solved. Illusion. 2nd unit (actually 3rd) was even worse than the 1st. I didn't even have to use the camera to see the issue. Phone used to reboot when it was closed on the table.

So I returned to the store again yesterday to replace my phone again. I started using it at 8pm and today 7am, it rebooted again. Now it's 9:40am and it rebooted 2 times more since 7am.

I was starting to think that this could be a problem with the Android that Vivo (my mobile operator) was using on it, but now i saw that an At&t user is having the same issue.

Honestly, I don't know what i can do now. I can't believe i'll need to return to the store weekly to have my phone replaced till they resolve this problem.

forgot to mention that i didn't install any 3rd party app in this new unit so far. and problems keep appearing

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98 Posts

03-02-2010

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Re: Backflip: Rebooting everytime keyboard is used

2010-03-24, 14:09 PM

AAA ALGM COM O MESMO PROBLEMA Q EU E DO BRAZIL TBM!

sorry for the portuguese....

i'll explain in portuguese what happend to me.

entoa, deixa eu te explicar oq aconteceu. eu tbm tava tendo esse problema, com qqr coisa ele reiniciava.

eu rebootei ele com as conf de fabrica e instalei um anti virus. se vc pesquisar no market eh umq tem um simbolo de pilula.

ele ano reinicia mais, reiniciou outro dia sozinho mas foi com outro aplicativo, ams desde q eu tinha isntalado o anti virus nao tinha reiniciado.

mas ue tbm preciso mandar o meu pra ssistencia, o problema eh ficar sem celular por um tempo....

Translation:

AAA ALGM HAVING THE SAME PROBLEM Q EU TBM AND BRAZIL!

sorry for the portuguese ....
I'll explain in portuguese what happend to me.

chant, let me explain oq happened. tbm I was having this problem with qqr
thing he restarted.
I reboot it with the conf manufactures and installed an anti virus. if you search the
eh umq market has a symbol of pill.
it restarts more years, restarted the other day but was alone with another application,
q ams since I had LiveCDs anti virus had not restarted.

eu tbm but need to send my pra SSISTANCE the problem eh run out by phone
time ....

Message was edited by: Mark (Forums Manager)

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16327 Posts

11-22-2013

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Re: Backflip: Rebooting everytime keyboard is used

2010-03-24, 20:13 PM

Niaiserie-

Did this happen before you installed apps on the phone?

Mark

Mark
Former Employee
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14 Posts

03-25-2010

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Re: Backflip: Rebooting everytime keyboard is used

2010-03-25, 13:54 PM
My phone is doing this too.  Rebooting by it self while using the physical keyboard.  It jsut started happening yesterday March 24th, two weeks after having the phone.
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14 Posts

03-25-2010

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Re: Backflip: Rebooting everytime keyboard is used

2010-03-25, 14:00 PM

the apps i have in common with niaiserie is...

Google Sky Map, ASTRO File Manager, Pandora Radio, Movies

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